John D Wood and Co Sales Surrey reviews

★★★★★ 5/5

Trustpilot

Excellent service from start to finish!

I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.

Mark · 6 June 2019

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.

They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)

Louis · 14 May 2025

★★★★★ 4/5

Trustpilot

Deposit nightmare solved

We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!

Shopski · 13 September 2020

★★★★★ 1/5

Trustpilot

Really bad when it comes to services

Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.

SG · 18 April 2023

★★★★★ 5/5

Trustpilot

John D Wood Herne Hill have been…

John D Wood Herne Hill have been absolutely fantastic, and we cannot recommend them highly enough.

Mathilde · 22 July 2026

★★★★★ 5/5

Trustpilot

Claire has been excellent in helping us…

Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!

Agata · 23 February 2022

★★★★★ 1/5

Trustpilot

I have a property which is fully…

I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .

Ali · 24 September 2025

★★★★★ 1/5

Trustpilot

DO NOT TRUST THESE PEOPLE!

This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!

Tom · 5 October 2024

★★★★★ 1/5

Google

After we had our offer accepted Sally Behan in Weybridge called to tell us we had been gazumped. We increased our offer above asking price but were told they wouldn’t sell to us. Turns out when the seller found out our name they decided not to sell to us for ‘personal reasons’ When pushed about ‘personal reasons’ she then said that there was actually a cash buyer who offered asking price. That property remained on the market for 5 weeks after that before it said under offer. Friends of mine were able to call and make viewings during this time. Disappointing that a company owned by Skipton Building Society would behave like this. The honourable thing to do would be stop acting for the seller but the commission was clearly more important.

Manish · 21 June 2022

★★★★★ 5/5

Google

In purchasing our new home in Weybridge we found the John D Wood team to be exceptional from start to finish. They were always quick to respond and dealt with matters in a very calm, polite and professional manor. Thank you Vince, Sally and Laura.

James · 22 June 2019

★★★★★ 1/5

Trustpilot

I rented a property which was managed…

I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.

Kofi · 6 January 2022

★★★★★ 5/5

Google

Would thoroughly recommend Weybridge John D Wood & Co, and in particular James Mumford. A very professional service from start to finish and he was instrumental in securing our desired property. In the past I have been hassled by other estate agents on a daily basis with inappropriate properties in the wrong locations. James on the other hand fully listened to what our requirements were and only got in touch if a property matched ours. I wish many more estate agents took this approach. Overall, James handling of the viewings, negotiations and the paperwork were so efficient that we completed in little over a week.

Deborah · 22 June 2016

★★★★★ 5/5

Google

I recently bought a flat from John D wood and I can't thank Jane enough as she's been absolutely amazing and great throughout the process. I was a first time buyer and didn't know anything about buying a property, but Jane was so nice and patient with me answering all the questions in a timely manner. I was also very unlucky with solicitor as she never communicated or returned emails and very unprofessional. Jane was there and helped me to hold of my solicitor and even informed me of any updates from seller's solicitor!! I was lucky to have Jane as my agent and I highly recommend her and John D wood. Also, I want to thank Vincent for doing the property viewing for me, as he was also very friendly unlike other some rude agents.

AJ · 22 June 2016

★★★★★ 5/5

Google

We are moving to the UK for a work assignment and needed to rent accomodations for the period. We contacted Tim Bishop at John D Woods via the Internet. He provided us with information about a range of properties meeting our requirements and connected us with Weybridge agent James Mumford. James showed us many properties over several days. He was thorough and professional throughout, providing us with lots of valuable information about the area and the rentals market. There was no pressure, and he is clearly very sympathetic to the fact that different people have different needs in what they are looking for in a home. He listened carefully to our preferences and helped us narrow in on some good possibilities. Within 4 days we negotiated and secured a very suitable property. I would strongly recommend him for anyone looking for a rental in Surrey.

Mary · 23 June 2015

★★★★★ 5/5

Google

A thoroughly professional, courteous and friendly service delivered by James Mumford at the Weybridge branch. Relocating from overseas to a new area is a challenge, but James kept in touch with us throughout the process, was quick to identify what our property requirements were, catered exactly to them (unlike other agents who sent us everything that came on their books regardless of the suitability) and ensured that the little time we had to view properties was well used with no time wasted. Its fair to say that James restored our faith in property agents :). Make this office your first point of call when looking for a rental in the area.

Louise · 23 June 2015

★★★★★ 5/5

Google

I would like to take this opportunity to thank Camilla Trussler for making our experience a seamless one. She is exceptionally professional and her attention to detail in finding the perfect property for myself and my family are second to none. Camilla was always on hand to answer any queries we had, allay any worries and make the entire experience a positive one. Thank you again Camilla, we will most certainly be contacting you in the future for any other property moves we make. Hayley Muir

Hayley · 23 June 2014

★★★★★ 5/5

Trustpilot

Great Experience

I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency.

Omar · 2 December 2025

★★★★★ 5/5

Trustpilot

Helpful team member

Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.

Seb · 5 May 2026

★★★★★ 1/5

Trustpilot

No no-obligation market appraisal

Lisa Knight, Head of Sales in the Beckenham branch posted a letter to me dated the 17th February. It said, “If you would like to arrange a no-obligation market appraisal, please do not hesitate to get in touch..” I rang the office and made an appointment for the 7th of March. I was clear that I was not putting the house on the market right now.

Mrs · 12 March 2025

★★★★★ 5/5

Trustpilot

Successful Wimbledon house sale

Very professional service with a personal touch. Liked that we had our own WhatsApp group which made for prompt communications. Really nice people.

Ms · 3 May 2026

★★★★★ 4/5

Trustpilot

Paris provided great service and was…

Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!

Rithika · 23 April 2026

★★★★★ 5/5

Google

Jack was very personable and helped remove any stress from our move. Changing schools and homes with 3 children is no easy task. Jack ensured he found and secured us the best available property within our budget helping us to make a smooth transition. James was also a super star saving me from insanity by helping set the xbox up! No time wasting direct and to the point, exactly what anybody needs when moving. Thanks again !

Mummy · 22 June 2016

★★★★★ 5/5

Google

We dealt with John D Wood and especially Lizzie Lydall for our move to a new house. Lizzie was very patient in answering queries and friendly and professional throughout the moving process. It was a very pleasant and stress free experience. Would highly recommend

Venkata · 22 June 2017

★★★★★ 5/5

Google

Lizzie was responsive, helpful , professional and knew exactly how to manage my situation and needs. I was really grateful for the speed with which she found the right property for me and also with which she closed the deal. Thoroughly recommend !!

Steve · 22 June 2017