Trusted Agent profile · Surrey
★★★★★
315 reviews across 2 platforms
7 Baker Street, Weybridge, Surrey, KT13 8AF
John D Wood and Co Sales's office in Surrey, at 7 Baker Street, is rated 3.8 out of 5 across 315 reviews on two platforms, including 115 Google reviews rated 4.6.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience with John D Wood - they were all very helpful, supportive and professional throughout the whole process. Our agent Tom was extremely cooperative and went out of his way to help us when he could. I would highly recommend both Tom's and the teams services and John D Wood, Weybridge.
5/5
GoogleBig special thanks to Alice Miller she is very professional.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleTom has been incredibly helpful in helping us secure our first home. 10/10 service!
Thank you Alex for your kind 5* review on your experience with John D Wood & Co. Kind regards, Donna
5/5
GoogleWe had an excellent experience with selling our property via John D Wood. Sally Behan in particular was exceptional in pushing through the potential obstacles and delays. She is excellent with customer focus and feedback. Tom Wood also provided excellent service.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAlessandro Lucatello, John D Wood & Co PROPERTY MANAGEMENT
Alessandro Lucatello, Head of Property Management at John D Wood, does an exceptional job. He always goes above & beyond to ensure my needs & wishes - as a landlord - are met. This includes personally overseeing projects on my property - something he could easily delegate but chooses to see things through for himself. He's amazing - & so are his staff who have looked after me for many, many years now. I can't recommend John D Wood for your Property Management needs, more highly. First class - always!
5/5
TrustpilotSelling with JDW Summertown
We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.
5/5
TrustpilotClaire Carter (based at the Weybridge…
Claire Carter (based at the Weybridge branch) handled my purchase from start to finish and was exceedingly efficient. I was on a very tight timeline yet she saw no reason as to why we could not complete on time and she held true to her word. She chased deadlines when needs be and kept me informed immediately of any requests for information or any news.I never had to chase her for an answer to any question I had and I hugely appreciated her transparency throughout the process. I cannot recommend her and the agency enough.
5/5
GoogleVery happy with John D Wood, they found us a place at very short notice and helped take the headache out of a very stressful situation. Jack in particular was a great help and very professional. It was also a team effort and James and Bea were also very helpful !
1/5
TrustpilotIncredibly rude staff
I rented a property that was part managed by John D Wood. The service was just awful - whenever we wanted something done with any urgency, they never responded. As soon as they wanted something, we'd receive really abrupt and quite rude emails demanding that we respond immediately. The tone of all staff was rude and often accusatory. I still have no idea what the landlord paid them for as they didn't manage the property as we dealt with all the maintenance issues.
3/5
TrustpilotAverage performance
A recent new tenant who turned out to be very pleasant was found very quickly. The previous Tenancy Find was supposed to be for two tenants in the flat whereas in fact there were three and I was not happy about that.
5/5
GoogleReally impressed with John D Wood - we relocated from abroad to the UK and had to do everything remotely. JD Wood's staff (with a special mention for Alice) were so helpful, organising video tours for us, and facilitating access for others to prep for our arrival. Great service - thanks all!PositiveResponsiveness, Quality, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotParsons Green Team
The team were excellent in helping me recently find and move into a property with short deadlines. Nicole was especially helpful in ensuring everything moved quickly and seamlessly. Would highly recommend.
5/5
TrustpilotExcellent Experience
John D Wood & Co. recently helped me to sell my property and I found them extremely professional and very helpful. Nothing seemed to be too much trouble and when a storm took down a tree and demolished the hedge, they immediately got a chap along to sort it out.Their communication regarding feedback from potential buyers was superb. I never had to chase them for information and I would recommend them to anyone wishing to sell a property.
5/5
TrustpilotThe JDW Chelsea Green sales team worked…
The JDW Chelsea Green sales team worked tirelessly to sell my property in 2020, despite the lockdowns and the pandemic. In particular, I want to thank Robert, Jamie, Sema and Will for their enthusiasm and persistence. Well done!
5/5
GoogleMost impressed with the efficiency and professionalism of John D Wood in Weybridge. Tom Barham (the courteous negotiator) and Vince Dennington (the charming manager) found an excellent buyer for our property in no time at all. They kept us updated throughout the process and achieved full asking price on the property. Well done. Great team work!!!
It's great to see that the John D Wood & Co team were once again able to provide their proven 5* service! Thank you. Kind regards, Lucy.
5/5
TrustpilotI have had consistent help and good…
I have had consistent help and good advice from all those at the Wandsworth office. Shoeni is standout in her knowledge and attitude. Communication has been excellent over the many years I have used them as my letting agent.
1/5
TrustpilotWaste of time
Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.
1/5
TrustpilotDishonourable
After we had our offer accepted Sally Behan in Weybridge called to tell us we had been gazumped. We increased our offer above asking price but were told they wouldn’t sell to us. Turns out when the seller found out our name they decided not to sell to us for ‘personal reasons’When pushed about ‘personal reasons’ she then said that there was actually a cash buyer who offered asking price. That property remained on the market for 5 weeks after that before it said under offer. Friends of mine were able to call and make viewings during this time. Disappointing that a company owned by Skipton Building Society would behave like this. The honourable thing to do would be stop acting for the seller but the commission was clearly more important.
2/5
TrustpilotAgent not trustworthy
I was told John D Wood (Primrose Hill) were a well respected local agency with whom I could sell my property, and they seem, on the surface, very professional. But I grew to dread calls from my allocated agent - a smooth talking, cocky young man - he seemed to constantly be on the side of the buyer, not mine. He told a couple of utter lies about offers coming in, he had a total lack of attention to detail, and eventually I ended up moving to a different agency where I had a much more pleasant experience. They may be on prime Primrose Hill high street, and have lovely properties for sale, but do not let that fool you! I just did not trust them. Go elsewhere.
1/5
TrustpilotNot valued as a buyer
We had a really stressful time as a buyer with JDW Esher. Details of the conditions of our offer we’re not passed onto vendor at all; when confronted with this when the transaction was at risk, it was glossed over / denied. We were also told a delayed completion was ‘impossible’. We ended up dealing direct with vendor, with a delayed completion, without issue. Got the feeling JDW were happy for us to lose out and simply switch to another buyer.
5/5
GoogleI have just let my property short term through John D Wood Weybridge. The service has been very slick and professional throughout, and the tenants have moved in with the minimum of stress. Thanks to Bea, James and Sue for all their help.
5/5
GoogleBuying a house is stressful & exhausting. Throughout our search for our home Sally Behan has shown an exceptional level of customer service & integrity. John D Wood know their business and are effective & efficient. We want to pass on our thanks & would fully recommend their services whether buying or selling.
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
1/5
TrustpilotTerrible experience- J D Wood Summertown
Terrible experience dealing with the Letting team in OxfordI wanted to rent an apartment in Summertown, the lady agent has been extremely unprofessional, instead of solving my issues, this agent was rude and asked for the same information twice. Whenever I have a question, she would just shoot me down without checking with the landlord. She has been impolite and maybe she didn't think I am not a capable tenant - I ended up paying double for a nicer apartment!
1/5
TrustpilotTerrible experience with the manager at John D Wood Southfields
Terrible experience with the manager at the Southfields branch. To call him arrogant would be an understatement!I have now sold and bought property through this branch. Dealing with the same agent each time. I would rather give my property away than ever use him again.If he asked a question he expected an answer immediately. sometimes calling twice in one day and following up with emails. Bullying tactics and bickering with me over any decision that didn't suit him. He has no idea how to treat customers and suspect he has no one supervising his behavior. He's a disgrace to any company and should work in a back room where he has no contact with customers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood and Co Sales's Surrey office has 315 reviews across two platforms: 115 on Google, 200 on Trustpilot (across the whole business).
John D Wood and Co Sales Surrey is rated 3.8 out of 5 across all 315 reviews, and 4.6 out of 5 on Google from 115 reviews.
John D Wood and Co Sales Surrey, 7 Baker Street, Weybridge, Surrey, KT13 8AF.
