Trusted Agent profile · Surrey
★★★★★
257 reviews across 2 platforms
50 The Borough, Farnham, Surrey, GU9 7NW
Gascoigne Pees's office in Surrey, at 50 The Borough, is rated 4.1 out of 5 across 257 reviews on two platforms, including 170 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
GoogleI was house-hunting and located a potential purchase on Rightmove. Madison provided particulars and showed me around the property. She was extremely knowledgeable and helpful. It didn't work out this time because the property I had chosen wasn't right, but I wouldn't hesitate to use Gascoigne-Pees in the future.
Thank you for your excellent 5* review and kind words of our dedicated team David. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing experience finding a rental property with Gascoigne-Pees. Richard was incredibly friendly and helpful, he made the process easy and enjoyable. Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a great lettings manager, Daniella was very helpful and helped me find the right property very quickly. She was very responsive and helpful to any Queries I had. I would highly recommend her.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
GoogleWe've never rented before so had no idea where to start, Alex was really helpful and took the time to go through the process with us in detail and provided lots of useful info. Would highly recommend.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe was so nice and friendly and was willing to help us search for the perfect flat! Would definitely recommend
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience with Jack and the team at the Farnham branch. This isn’t the first time we’ve rented through them, every time has been professional and courteous. Can’t be faulted and good lines of communication. Keep up the good work
Thank you for such a glowing review of our local team and 5* review! Kind regards, Scott
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
5/5
GoogleWe recently purchased a property through Gascoigne-Pees and were very impressed with their agent Molly and also Janine, the dedicated sales coordinator. Both were extremely professional and efficient.PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience really wouldn’t have been the same without Chloe's help! She has been extremely attentive to my needs, and helped with all of my queries! Thank you Chloe.
Thanks for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents.
1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group.
5/5
GoogleReally good experience with this team. Grace has been really helpful and friendly, thank you.
1/5
TrustpilotWorst organised letting company
Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.
5/5
GoogleWe have just emigrated to Australia and Carly and the team in Basingstoke made renting out our house as easy and stress free as possible. We feel completely confident that our lovely house is in good hands while we are away.
Thank you Jacqui for your fantastic 5* review of our dedicated team. It is great to read that you feel confident that the team will ensure your home is in good hands whilst you are away. Best wishes Emma
5/5
GoogleRichard & Grace provided us with the best customer service, they were friendly, approachable and made our moving process and property find nice and smooth! Thanks guys!!
Thank you for your kind words! We are thrilled that you had a positive experience with us. At our business, customer service is our top priority and we are delighted that we were able to make your moving process and property search seamless. Kind regards, Lucy, Customer Relations.
5/5
GoogleGpees Farnham has been the friendliest and most helpful letting agents, Chloe has kept us up to date with eve and has been fantastic. Highly recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThank you
I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.
5/5
GoogleRichard was the perfect Gentlemen solving all our pains in life in five minutes despite everyone else being sick with COVID. I love you Richard.
Thanks so much for the lovely 5* review! Best wishes, Graham - Customer Relations
5/5
TrustpilotSale of house
Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again.
5/5
GoogleChloe was very helpful, knowledgeable and delightful! Very pleased with my help!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDeposit
Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.
1/5
TrustpilotPoor communication and knowledge of their portfolio
This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.
5/5
GoogleHad a fantastic experience with Molly from GP in Farnham. We were buying a house in the area and she was the agent for the vendors. She was very clear and communicative and when we had issues in our chain she was extremely helpful
Thank you for sharing your fantastic experience with Molly at Gascoigne-Pees in Farnham! We are delighted to hear that she provided clear communication and valuable assistance throughout the process. We appreciate your feedback and wish you all the best in your new home! Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Surrey office has 257 reviews across two platforms: 170 on Google, 87 on Trustpilot (across the whole business).
Gascoigne Pees Surrey is rated 4.1 out of 5 across all 257 reviews, and 4.8 out of 5 on Google from 170 reviews.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
Gascoigne Pees Surrey, 50 The Borough, Farnham, Surrey, GU9 7NW.
