Trusted Agent profile Β· Surrey

Gascoigne Pees Surrey reviews

β˜…β˜…β˜…β˜…β˜… Great

257 reviews across 2 platforms

50 The Borough, Farnham, Surrey, GU9 7NW

Gascoigne Pees's office in Surrey, at 50 The Borough, is rated 4.1 out of 5 across 257 reviews on two platforms, including 170 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.

Google logo

4.8 / 5

170

Reviews on Google

This office

Trustpilot logo

87

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Surrey office, from every platform, shown as written. First names only.

5/5

Google

I had a viewing on Tuesday 24th march with Phoebe and she was amazing. She talked me through everything that was going to happen going forward. She was in constant contact to let me know what's happening. And Thursday 26th march she informed me that me and my son will be moving into our home. Thank you so much Phoebe we both really appreciate you 😊

Sarah Β· 2 April 2026

Agent replied Β· 16 April 2026

Thank you for your kind words! We are thrilled to hear that Phoebe provided exceptional service and helped make your move-in process smooth. We are lucky to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Phoebe at Gascoigne Pees has been extremely helpful throughout the process. She has been professional, responsive, and always willing to go the extra mile to make everything run smoothly. Her communication has been excellent, keeping me informed and answering any questions quickly. I really appreciate her support and would happily recommend Phoebe and the team at Gascoigne Pees.

Angus Β· 19 March 2026

Agent replied Β· 16 April 2026

Thank you for the kind words! Nothing brings us more joy than hearing that our team, especially Phoebe, has been helpful and professional throughout your experience. We strive to go above and beyond for our customers and we are so glad that you feel supported. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

The help and support I received from everyone at Gascoigne Pees was superb. Their consistency with all the paperwork and questions I had were always dealt with thought and kindness. Moving is stressful but helped to be less so by the professional attitude especially from Alex.

Catherine Β· 15 April 2026

Agent replied Β· 16 April 2026

Thank you so much for your kind words! We are delighted to hear that our team, especially Alex, provided you with a smooth and stress-free moving experience. We strive to provide excellent service to all our customers and we are happy to know that we have met your expectations. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I’m currently in the process of moving into a new property with the help of Richard, my letting agent. From the very beginning, he has been professional and approachable. Richard explained each step clearly and kept me updated throughout, which has really taken away the stress that usually comes with moving. So far, the experience has been excellent, and I would definitely recommend Richard and the agency to others.

Chisom Β· 4 September 2025

Agent replied Β· 9 September 2025

Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Phoebe is such an asset to your company. The best estate/letting agent I have come across. The reason is that she always does what she promises, is efficient, professional, understanding, an excellent time keeper, polite and very patient. A fine young lady.

Celia Β· 16 February 2026

Agent replied Β· 16 April 2026

Thank you for your kind words about Phoebe! We're so glad to hear that she surpassed your expectations and provided you with exceptional service. She truly is a valuable member of our team and we're lucky to have her. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I spoke with Phoebe Wilkinson about my current tenancy. I wanted some information that I was finding hard to locate on my tenancy agreement. Phoebe was friendly, relaxed welcoming and just very helpful. I appreciate her help because she …

Georgia Β· 16 February 2026

Agent replied Β· 16 April 2026

Thank you for your positive feedback on Phoebe's helpfulness and excellent customer service. Our team strives to go above and beyond for our customers, and we are glad to hear that Phoebe exceeded your expectations. We are committed to … More

5/5

Google

Phoebe and Richard were both great to work with while we were looking for a flat. Richard gave us a really helpful tour, and Phoebe guided us through the whole process with quick replies and a super friendly attitude. Thanks to them, everything was easy and stress-free

Stephen Β· 16 December 2025

Agent replied Β· 16 April 2026

Thank you for your kind words! We are thrilled to hear that Phoebe and Richard made your flat search easy and stress-free. Delivering exceptional service and a friendly attitude is what we strive for. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Phoebe was a pleasure to deal with, friendly, knowledgeable, helpful, and prompt with any questions or queries I had. They say house hunting is stressful but it was a painless experience this time around.

Will Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you for your kind words! We are thrilled to hear that Phoebe made your house hunting experience stress-free and enjoyable. Our team strives to provide exceptional service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Callum and the Letting team at Sutton Gascoigne Pees

Callum and the team at Sutton have been very supportive and helpful with our lets. We have been working with Gascoigne Pees for a number of years and we continue to have them look after our interests.

Anonymous Β· 22 September 2026

5/5

Google

Me and two of my friends at uni have just moved into a new house and the whole process was made so much less stressful thanks to the help of Phoebe who was absolutely fantastic in guiding us through each step of the securing and moving into the property. Throughout the initial viewing and following communications via phone calls and emails, she has always been incredibly kind, professional and especially supportive whenever we had any queries or issues!

Harry Β· 26 March 2026

Agent replied Β· 16 April 2026

"Thank you so much for the kind words, we are thrilled to hear that Phoebe was able to make your move stress-free and enjoyable. We truly value your business and are always happy to help with any queries or issues. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I would like to express my sincere appreciation for the outstanding service provided by Alex, James and Laura at Gascoigne-Pees Farnham. Throughout the entire process, Alex demonstrated an exceptional level of professionalism, knowledge, and dedication. From our very first interaction, it was clear that Alex had a genuine commitment to supporting me through every stage of my journey. communication was always clear, timely, and informative, which helped to make what could have been a stressful experience feel seamless and well-managed. Alex consistently went above and beyond to ensure that all my questions were answered. It has been an absolute pleasure working with someone so proactive and approachable. I have felt fully supported at every step of my journey. I would not hesitate to recommend Alex, James or Laura and Gascoigne-Pees to anyone seeking a professional, reliable, and genuinely helpful estate agency.

Lisa Β· 9 September 2025

5/5

Google

Phoebe was such a help!! When I came in and asked for her advice regarding letting out my property - would defo recommend!!!

Ana Β· 2 April 2026

Agent replied Β· 16 April 2026

Thank you so much for your kind words, we are thrilled to hear that Phoebe provided excellent service and recommendations for your property. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

When we found the house we now currently are buying online and asked for a viewing Madison was quick to respond and very friendly. On viewing the property she was able to give us lots of details about the property and if she wasn’t sure then she made sure to find out for us. When Madison found out someone else was putting an offer on the property, she was kind enough to give us the heads up as she knew we liked the place so much. Just the person you would like to help on your property search

Caitlin Β· 6 June 2024

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us your 5* review Caitlin! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

The staff at the Farnham branch were all lovely and very communicative. We mostly dealt with Madison who was super helpful and friendly, she always answered all of our questions and made sure we were aware of any properties that came to the market that may be suitable. Madison and the team made looking for our first home as easy and smooth as it could be for which we are very grateful.

Abigail Β· 23 September 2024

Agent replied Β· 23 October 2024

Many thanks Abigail for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Always a pleasure to bump into Richard and team, friendly and helpful. And would like to thank him on behalf of Farnham dog owners for providing them all with treats at all times!

Garbett Β· 16 December 2025

Agent replied Β· 16 April 2026

Thank you for your kind words and support! We love seeing our customers, especially our furry friends, and look forward to seeing you again soon! Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Flat viewing - Phoebe has so much integrity and is truly an asset to the company. Couldn’t be more helpful and clear, thank you Phoebe for your help

Holly Β· 16 January 2026

Agent replied Β· 16 April 2026

Thank you for your review! We are thrilled to hear that Phoebe provided excellent service during your flat viewing experience. Our team takes pride in having employees like her who go above and beyond for our customers. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

James and Luke were fantastic throughout the process of buying our first home! There were a few complications we needed to wade through before making it happen, but James was able to sort these calmly & quickly and make this as simple as possible. Thanks legends!

Fleur Β· 11 July 2025

Agent replied Β· 9 September 2025

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Richard and his team have been really helpful over the past year, both when we were searching for a rental property, and throughout our tenancy. Would recommend giving them a call if you’re looking in or around Farnham!

Chris Β· 21 September 2025

Agent replied Β· 24 September 2025

Thank you so much for your kind words, we are delighted to hear that you had a positive experience with our team. It was our pleasure to assist you and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

From start to finish Emily was extremely helpful. Always prompt replying to emails, and phone calls, no question was too stupid (my questions that is!). All of the paperwork was completed on line which is a new experience for me but everything was user friendly and the whole process went through very smoothly. I would like to take this opportunity to recommend Emily if you are considering moving. Thank you so much.

Kate Β· 12 June 2024

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation Kate. Kind regards, Lucy, Customer Relations.

5/5

Google

Simon and his team, including Richard and Grace, recently helped me to find a tenant for my flat. They did this quickly, and professionally and kept me informed about what was happening at each stage of the process. A very pain free experience all round.

Ben Β· 11 June 2025

Agent replied Β· 9 September 2025

Thank you for your kind words, it was a pleasure to work with you! Our team strives to make the process of finding a tenant as seamless and stress-free as possible. We appreciate your trust in us and hope to work with you again in the future. Cheers to a successful and hassle-free experience! Kind regards, Lucy, Customer Relations.

5/5

Google

Fantastic estate agents, everyone from the office has been very helpful and professional since I've listed with them. I am listed with multiple estate agents and they have given me 3-4 x times more viewings than all of the other agents. Molly has been in charge of my listing etc and has excelled in every way possible. I would highly recommend this company. Also a big thank you to Felicity with the viewings.

Pjand Β· 14 April 2024

Agent replied Β· 13 June 2024

Thank you Pjand Sons for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Every effort to make it happen, well done Ben

Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.

Mariusz Β· 23 July 2026

5/5

Google

We first met Alex Rehbein from Gascoigne Peas in Farnham in 2022 when we first started our venture to buy our new home. We originally tried to sell our house through another estate agent and were, at the time trying to buy our new house through Gascoigne Peas. Alex was excellent at keeping us updated with all relevant information and changes happening throughout the sale. Unfortunately, our buyer decided to withdraw from the sale at very short and sudden notice, obviously we were very upset and distressed by this… but Alex came to our support and offered guidance and advice even though our sale of our house was not going directly through himself. Due to Alex’s professionalism and punctuality, we decided to start our sale of our home again through him at Gascoigne Peas in 2023. It was without a doubt the best decision we made! Throughout the whole process Alex was always happy to keep in contact and keep us updated with relevant information and progress with the chain. Alex was extremely helpful and remained professional and punctual throughout the whole sale process. We cannot thank Alex Rehbein enough for all his help and support to sell our old house and purchase our forever home. We will definitely be recommending Alex and Gascoigne Peas to all our family and friends. And wish him all the best for his future. Mr and Mrs Hamilton

Tom Β· 18 August 2023

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Thank you Melanie Williams

We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!

Mr Β· 19 February 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Gascoigne Pees's Google reviews

Questions about Gascoigne Pees Surrey

How many reviews does Gascoigne Pees Surrey have?

Gascoigne Pees's Surrey office has 257 reviews across two platforms: 170 on Google, 87 on Trustpilot (across the whole business).

What is Gascoigne Pees Surrey's rating?

Gascoigne Pees Surrey is rated 4.1 out of 5 across all 257 reviews, and 4.8 out of 5 on Google from 170 reviews.

Has Gascoigne Pees won any awards?

Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.

Where is Gascoigne Pees's Surrey office?

Gascoigne Pees Surrey, 50 The Borough, Farnham, Surrey, GU9 7NW.

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