Gascoigne Pees Surrey reviews

★★★★★ 5/5

Google

I was the buyer of a property sold by Gascoigne Pees. They didn’t work for me but I felt throughout the whole process I was treated with respect and kindness. They were quick to respond and answer the phone and worked hard to get the sale through as quick as possible. From making an offer through to picking up the keys I was kept up to date and informed and I had to do very little chasing. I was very impressed and happy with my experience with them throughout the whole process and will remember this when it comes to sell this property and move on. Also the moving in day box was a lovely touch 😊

Alanna · 24 September 2024

★★★★★ 5/5

Google

I was the buyer of a property sold by Gascoigne Pees. They didn’t work for me but I felt throughout the whole process I was treated with respect and kindness. They were quick to respond and answer the phone and worked hard to get the sale through as quick as possible. From making an offer through to picking up the keys I was kept up to date and informed and I had to do very little chasing. I was very impressed and happy with my experience with them throughout the whole process and will remember this when it comes to sell this property and move on. Also the moving in day box was a lovely touch 😊

Alanna · 23 September 2024

★★★★★ 5/5

Trustpilot

Six-star service from Farnham office lettings

I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!

Pippa · 6 November 2023

★★★★★ 5/5

Trustpilot

Jemma Sexton is cheerful and very…

Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.

Wong · 11 December 2025

★★★★★ 5/5

Google

Can't recommend Richard and Chloe enough! I've been renting my property through Gascoigne Pees Farnham for 4 years now and needed to chat to them about some changes we were hoping to make when renewing our tenancy - They took care of all my questions really promptly and kept us informed throughout the whole process. Really friendly and great to deal with!

Emily · 14 June 2022

★★★★★ 1/5

Trustpilot

Maidenhead branch: Weirdest state agent interaction I’ve ever had

Was already feeling an odd vibe from the agents - they sounded annoyed or something. Put an offer in a house less than 6% off the original price. They told me the owners didn’t accept it - fair enough.

Joyce · 21 August 2026

★★★★★ 5/5

Trustpilot

Incredible Staff!

Myself and my partner are first time buyers looking for our first property. This is been such an exciting process, and the lovely Mia from Redhill's Gascoigne-Pees has made it even more wonderful.

Tamsin · 14 September 2026

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish

Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!

Rhiannon · 16 July 2023

★★★★★ 5/5

Google

Madison was a pleassure to work with from start to finish, nothing was too much trouble for her and very knowledgable of the area. 5 stars

Jolly · 2 October 2024

★★★★★ 5/5

Google

Phoebe and Richard have been absolutely fantastic throughout the entire process. From the initial setup to guiding us through the steps of moving house, they’ve been incredibly supportive, knowledgeable and genuinely invested in helping at …

Oliver · 16 December 2025

★★★★★ 5/5

Google

Paul went above and beyond with regard to the service he provided. His professionalism and knowledge really gave me all the information I needed. Going forwards with Gascoigne-Pees I would look to us Paul again. Excellent 👍🏼 …

Jamie · 14 February 2024

★★★★★ 5/5

Google

I am a first time landlord and called Gascoigne-Pees and Adam arrived he was extremely knowledgeable of the local area and bought paperwork to show me why he quoted the value. They found someone for my property in less than 24 hours and everything was so smooth and hassle free. Thank you to the whole team especially Adam.

Katie · 14 June 2022

★★★★★ 5/5

Trustpilot

Saffron and Dylan at the Maidenhead…

Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.

MELANIE · 8 September 2026

★★★★★ 5/5

Trustpilot

Unbelievable

Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. I’d actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch

Johnson · 31 January 2024

★★★★★ 5/5

Google

Big shout out to Chloe! Straight from the viewing to now ( a week before move in ) she has been super helpful and supportive. Thanks to her and the team, for also making my first time moving out a smooth and fun process!

Shannon · 14 June 2023

★★★★★ 5/5

Trustpilot

Excellent Sales Team

Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.

CG · 2 February 2023

★★★★★ 5/5

Google

Richard and the team at GP were brilliant at helping me secure a rental flat recently. From start to finish, the communication, ease of correspondence and personal attention to customer service was exemplary. Would highly recommend.

Simon · 18 April 2025

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.

JENNY · 21 May 2025

★★★★★ 5/5

Trustpilot

Excellent service from Grace Parsons - Farnham

Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!

Catalin · 14 March 2025

★★★★★ 5/5

Google

We do there window cleaning and phoebe and the staff are amazing and so helpful

Paul · 26 March 2026

★★★★★ 1/5

Trustpilot

Poor Experience As a Renter

I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!

Tariq · 20 July 2022

★★★★★ 5/5

Google

Maddison has been excellent & efficient in helping us to locate ideal properties. A great conbination of intelligence & politeness.

Anthony · 25 July 2024

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 5/5

Google

I can not recommend Gascoigne Pees enough as a letting agent especially Katie Jones, who I have been dealing with since day one. Katie not only is fantastic at her job but also a lovely lady who is very approachable and always goes above and beyond to help me with any quires or questions that I have.

Carly · 14 June 2020