Gascoigne Pees Surrey reviews

★★★★★ 1/5

Google

Daniela gets the gold star for trying. G.P. Lettings are great at getting you to sign up but once you decide to leave there is no help, no explanation or clarification on cancellation fees. I had to go to stage 2 on their complaints procedure before I got satisfaction. Please be aware, ask questions before signing their Terms of Business

Kath · 14 June 2021

★★★★★ 5/5

Google

Grace has provided me with excellent services throughout my letting process she was always pleasant and helpful in answering my queries. The process was quick and straightforward. Thank you so much

Shannakay · 12 July 2025

★★★★★ 1/5

Trustpilot

This letting agent is shocking

This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.

Sarah · 19 January 2023

★★★★★ 5/5

Google

Amazing service from Chloe and the team at gascoigne pes - very accomadating and understanding. :) will definitely recommend

Tom · 15 June 2018

★★★★★ 1/5

Trustpilot

Experience as a Landlord. AVOID!

Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.

Richard · 26 October 2022

★★★★★ 1/5

Trustpilot

Terrible experiance

Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella

Susan · 27 September 2022

★★★★★ 5/5

Google

Just had a very helpful, friendly, informative call from Richard, who was extremely polite and listened to all my housing wants, then promised to keep my details and call back in a month to check I'm! Thanks! 😁 …

Katy · 14 June 2023

★★★★★ 5/5

Google

Still completing our renting process but couldn’t fault anything so far. Richard and Chloe have been so easy to communicate with and have really helped us with the process making it a lot easier and less stressful! Thank you!

Poppy · 14 June 2023

★★★★★ 5/5

Google

Excellent service. Would highly recommend Katie Jones, her knowledge and legal advice was superior.

Nicola · 15 June 2019

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest.

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Mateusz · 11 April 2024

★★★★★ 5/5

Google

Great service received by Adam would highly recommend to rent out your house with him and Gascoigne, he listened well, made me feel I was trusting the right person who understood the process well and was upfront about any potential issues or delays as well especially during covid.

Reham · 14 June 2022

★★★★★ 5/5

Google

Good to have Richard back! He was on top of our 2 queries right away!

Susan · 23 September 2024

★★★★★ 5/5

Google

I've had the privilege of dealing with both Alex and Daniella in securing my new rental. I have been very impressed with their friendliness and professionalism, as well as their speedy response to any queries I've had. Absolutely thrilled and can't wait to move into my new property :) thank you!PositiveResponsiveness, Quality, Professionalism

Laura · 14 June 2021

★★★★★ 5/5

Google

First met Paul Swann when looking to rent a property, was great help and is always helpful when something is wrong, gives clear instructions on what to do next.

Callum · 16 December 2023

★★★★★ 1/5

Trustpilot

Disgusting flat, substantial costs due to failings and misrepresentation

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

Doctor · 25 March 2022

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023

★★★★★ 5/5

Google

Had the pleasure of dealing with Chloe whilst looking for a property to rent. From the start to the very end she was on top of everything and able to answer any questions I had.

Aaron · 14 June 2023

★★★★★ 1/5

Trustpilot

pushy, bordering on harassment

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

Chris · 10 May 2024

★★★★★ 5/5

Trustpilot

Very helpful with advice

After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.

Luke · 2 December 2022

★★★★★ 5/5

Google

Great communication to Chloe at Gascoigne-Pees on renting a property. It was kind of her to explain me all the details. I hope she will find a beautiful apartment and I'll add my review

Ольга · 14 June 2023

★★★★★ 5/5

Google

Just had a very helpful, friendly, informative call from Richard, who was extremely polite and listened to all my housing wants, then promised to keep my details and call back in a month to check I'm! Thanks! 😁 …

Katy · 26 December 2022

★★★★★ 1/5

Trustpilot

I found a house to rent through…

I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.

Sarah · 4 November 2021

★★★★★ 1/5

Trustpilot

No apologies over mishandling to manage property

We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.

Hal · 21 August 2021

★★★★★ 5/5

Trustpilot

We had a fantastic service give have had a wonderful experience with…

We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.

Denise · 26 April 2023