Gascoigne Pees Surrey reviews

★★★★★ 5/5

Google

They have been so helpful with all the process. Highly recommend this agency.

Maria · 19 July 2023

★★★★★ 1/5

Google

Went in to ask about lettings with my partner. He started off by talking, I was ignored for the registration part. At the end was ignored when leaving. Found the gentleman that served us to be rude.

Annabel · 15 June 2019

★★★★★ 5/5

Trustpilot

Outstanding Service

Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.

Ali · 3 August 2024

★★★★★ 5/5

Google

We have had a great experience so far, Chloe has assisted us through it all and we’ve had speedy responses to all queries.

Vera · 14 June 2022

★★★★★ 1/5

Trustpilot

Worst Service

They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend

Gazally · 24 April 2024

★★★★★ 5/5

Google

Chloe & Richard on the lettings team we’re extremely helpful and professional with all our enquiries. Super customer service thank you!

Eliot · 14 June 2022

★★★★★ 5/5

Google

My experience with Gascoigne pees was a delight. I was in quick need of a rental property and the team were very diligent and efficient in finding me appropriate properties to match my specifications.

Jake · 15 June 2019

★★★★★ 5/5

Google

We have had amazingly quick service, informed advice and hopefully fingers crossed for a quick turnaround between tenants - cant praise them highly enoughPositiveResponsiveness, Quality, Professionalism, Value

Gail · 14 June 2021

★★★★★ 1/5

Trustpilot

Unable to get deposit back!

This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.

Sally · 10 September 2022

★★★★★ 5/5

Google

Daniella found us a lovely place to rent .And gave us a swift response to our questions . With a happy disposition .PositiveResponsiveness, Quality, Professionalism

Julie · 25 August 2021

★★★★★ 5/5

Google

Katie and Louise have been fantastic, they are a credit to the company and have been so helpful. A real pleasure to deal with. Thank you!

Charlie · 14 June 2021

★★★★★ 5/5

Google

I was impressed with how quick and easy it was to communicate with Daniella. Lovely attitude and all questions answered. :)PositiveResponsiveness, Quality, Professionalism, Value

Joanna · 25 August 2021

★★★★★ 1/5

Trustpilot

Nothing is not enough trouble.

Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.

David · 10 December 2021

★★★★★ 5/5

Google

Bought our first home through Gascoigne-Pees. They were informative, helpful, polite and friendly through every step.PositiveResponsiveness, Quality, Professionalism

Matt · 14 June 2022

★★★★★ 5/5

Trustpilot

Rental advice and support

Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.

Dean · 18 October 2023

★★★★★ 5/5

Google

The move has been easy and stress free, Ryan and Louise have been incredibly helpful and have supported us with any hurdles along the way. Thank you!

Annie · 14 June 2020

★★★★★ 5/5

Google

Very friendly, very professional and a great service received from Louise Gibbs who went above and beyond to make our move as smooth and efficient as possible

Enza · 14 June 2020

★★★★★ 5/5

Google

These peoples very great an nice .... they provide very good customers services ... any body can contact with them for cheap rent an cheap mortgage houses 👍👍 …

Khuram · 15 June 2019

★★★★★ 5/5

Google

Great experience with Chloe on lettings and Alex in the Sales teamPositiveResponsiveness, Quality, Professionalism, Value

Jessica · 14 June 2022

★★★★★ 1/5

Trustpilot

Unable to get deposit back

Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.

T · 21 February 2023

★★★★★ 5/5

Google

We found Gascoigne-Pees very supportive, attentive and efficient. Nothing was too much trouble, they where very friendly and helpful.PositiveResponsiveness, Professionalism

Mark · 14 June 2021

★★★★★ 5/5

Google

Bought our first home through Gascoigne-Pees. They were informative, helpful, polite and friendly through every step.PositiveResponsiveness, Quality, Professionalism

Matt · 25 August 2021

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.

Laurence · 23 November 2021

★★★★★ 5/5

Google

We had good service from the team, specifically Jack has helped us alot to get the all the required papers sorted.

Lama · 14 June 2020