Gascoigne Pees Surrey reviews

★★★★★ 5/5

Google

Our first contact was with Nicole who was polite, friendly and the exact opposite to what an estate agent is stereotypically portrayed as. We viewed several properties with her and eventually picked one and placed an offer. After having an offer accepted in mid March we completed on stamp duty deadline date of 30th June (on chain free property) only because we had the good fortune that Sarah came back off maternity late May and dealt with our case. She chased for information that had been outstanding for over 2 months and always provided us with feedback even by dropping us an email to let us know if there was no new information . We cannot thank her enough as she worked tirelessly late into the evening at times and always responded where with the previous advisor we had slow to little response. I would not hesitate to deal with Sarah and Nicole again. Great service and thank you!PositiveResponsiveness

79Sophia79 · 25 August 2021

★★★★★ 5/5

Google

Would definitely recommend Mann. Very kind, helpful and understanding every step of the way. Being a first time buyer, they always made sure I knew what what was going on at every step of the process.

Lewis · 25 August 2020

★★★★★ 5/5

Google

Fantastic service from Sarah and the team. Very proactive, friendly and helpful. Most importantly kept us in the loop and offered lots of advice throughout the process. Secured a good price for our property and managed to negotiate the chain successfully.

Laura · 26 August 2017

★★★★★ 5/5

Google

After extremely long negotiations in buying a flat, the Manager and team at Redhill branch supported me throughout and we finally completed. Many thanks.

Stephen · 8 October 2024

★★★★★ 5/5

Trustpilot

Thank you

I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.

Mr · 27 November 2025

★★★★★ 5/5

Google

Molly & Sarah were brilliant and helped us purchase our first home. Always quick responses even after completion regarding questions with our home. Thanks for all your help!

Aimee · 25 July 2024

★★★★★ 5/5

Google

Sarah was fantastic when helping me and my partner purchase our first home. Her and her team were always very friendly and helpful.

Tom · 25 August 2022

★★★★★ 5/5

Google

Sarah at Mann was brilliant throughout us selling our home. She is professional, committed and passionate about what she does. Communication was excellent and she was always happy to offer advice and guidance. I would highly recommend.

Ali · 26 August 2019

★★★★★ 5/5

Google

I would highly recommend Mann, and they delivered great customer service. They helped us push through the purchase of our property and got it over the line. I couldnt of asked anymore from an estate agent.

Charlie · 26 August 2019

★★★★★ 5/5

Trustpilot

A Professional Service

My rental move was made easy, I had someone always available for questions and I found the process simple, professional and approachable. I felt I was heard as a prospective tenant, listened to and patronising or cold interaction which I have experienced before with some property agents, were not felt with Gascoigne Pees.

Emma · 19 May 2025

★★★★★ 2/5

Google

We bought our first house via Sarah at Mann Estate Agents in Redhill. She was fantastic when she showed us around the house for the first time and the correspondance that followed. However this soon changed as soon as we confirmed an offer. Her emails and phone calls were derogatory, selfish and predatory, quite simply placing her commission ambitions above her customer service. The majority of the process took place during the pandemic which she seemed to be oblivious to. When we sell our house we will not be using Mann Estate Agents.NegativeProfessionalism

Jack · 25 August 2020

★★★★★ 1/5

Trustpilot

Extremely disappointed

I am extremely disappointed with this agency’s lack of transparency and professionalism. They made adjustments quietly, leaving me to discover the increase on my own. This kind of practice feels untrustworthy. I cannot recommend them based on my experience.

Breeze · 9 October 2025

★★★★★ 5/5

Google

Sarah and Molly have been absolutely brilliant in providing a great and friendly service. Providing quick responses to any questions, and if they did not know the answer would actively contact the seller to provide us with an update. They have been a breath of fresh air to deal with and would highly recommend anyone to use them in any buying or selling process.

Alex · 17 December 2024

★★★★★ 4/5

Google

Sarah and Max and the team are great. This was our second sale through Mann and we just wouldn't use someone else. Not without a few delays but thoroughly supportive and brilliant at getting it through to completion

K · 26 August 2016

★★★★★ 1/5

Trustpilot

Deposit

Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.

Małgorzata · 18 March 2024

★★★★★ 1/5

Trustpilot

Poor communication and knowledge of their portfolio

This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.

Gary · 30 July 2025

★★★★★ 5/5

Google

We purchased our lovely new home via Mann in Redhill and Sarah was our contact. Sarah was fantastic, making sure we were kept updated throughout the purchase process. I would definitely recommend Mann estate agents.

Becky · 26 August 2018

★★★★★ 5/5

Google

They did a superb job of selling my property. Despite the market being flat, they produced a number of viewings in within a couple of weeks and an acceptable offer within six weeks. They kept in regular contact and were enthusiastic and hard working throughout the sale process. I would thoroughly recommend them.

Alan · 29 October 2023

★★★★★ 5/5

Google

Sarah has been an absolute joy. She's been super fast to respond to our queries, professional + friendly, with a great local knowledge. Some of the best customer service we have experienced lately. Thank you!

Zoë · 25 November 2017

★★★★★ 5/5

Google

Sarah has been amazing through our whole process of buying. Always keeping us in the loop no matter what time of day it was. I would highly recommend Sarah and the team at Mann.

Jess · 26 August 2018

★★★★★ 5/5

Google

Sarah has been an absolute joy. She's been super fast to respond to our queries, professional + friendly, with a great local knowledge. Some of the best customer service we have experienced lately. Thank you!

Zoë · 26 August 2017

★★★★★ 5/5

Google

This is the third time I have used Mann now and every time they have surpassed expectations. We were on the market for nearly a year with other agents with only a few viewings, then within a week of signing up with Mann we had an offer that we accepted and all went as smoothly as could be hoped! Having bought and sold the house through the same team has a nice completeness to it and we could not have asked for a better team to assist in our move! I could not recommend them enough to any buyer or seller.

Matt · 26 August 2019

★★★★★ 5/5

Google

Sarah from the Redhill Mann estate agent was amazing in helping us get our dream place, without her hard work and tenacity it wouldn’t of happened she went above and beyond at every opportunity. With support from Simon who both kept us updated every step of the way and they really gelled the whole process. Monika our mortgage broker was also a real key person in the whole process always going above and beyond. I can not thank them enough for all the hours and hard work they have put in on this one move. Thank you again from myself and my family

Lee · 26 August 2019

★★★★★ 5/5

Google

I cannot praise Sarah & her team (Simon, Lucy & Amy) enough. My family have used them before and we would certainly not go elsewhere. They are professional, friendly and courteous. Nothing is too much trouble and they made what could have been a very stressful time so much easier. It was like have good friends at the end of the phone. In fact, I am going to miss speaking to them. I would recommend them wholeheartedly.

Jean · 25 August 2020