Trusted Agent profile · Surrey
★★★★★
320 reviews across 2 platforms
41 High Street, Redhill, Surrey, RH1 1RX
Gascoigne Pees's office in Surrey, at 41 High Street, is rated 4.4 out of 5 across 320 reviews on two platforms, including 232 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
GoogleThe team was very good, over an awkward time. First thanks to Sarah, then Jordan (with Lucy, Simon and Amy) and finally Janene to get over that final hurdle. The COVID-19 lock down tried to stop things completely, but we got there. Good work !
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleGreat experience l had from time of initial inquiry upto offer being accepted! Communication has been great and everyone has been friendly. l am positive for a successful completion of the transaction.
Thank you for your review! We are thrilled to hear about your great experience with us. Our team strives to provide excellent communication and a friendly atmosphere. We are looking forward to a successful completion of your transaction! Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleSarah Allen and her team generated two offers on our property within a week of it going on the market. Sadly our sale had to be paused due to personal circumstances. On top of her professionalism and enthusiasm, Sarah’s compassion, support and advice has been second to none. Thank you Sarah.
Hi Gordon, Thank you for your wonderful recommendation and 5* review of our local Mann team! I will make sure your kind comments are made known to Sarah and the whole team and I am pleased to see that the team were able to generate you two offers so quickly. Best wishes, Scott
5/5
GoogleMy wife initially dropped in on several estate agents, and was particularly impressed by Sarah's local knowledge and enthusiasm. We were offered a very reasonable commission rate, and she promptly arranged a valuation appointment at our property. Since it needed some maintenance and TLC, her valuation was realistic, and we received an acceptable offer within a short time scale. The Redhill team were effective at supporting each other to help us.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents. They are criminal - do not go anywhere near.
5/5
GoogleHighly recommend Sarah’s team at the Redhill branch. We bought our house and sold it back 9 years later with their help. Sarah especially goes above and beyond. Very professional, friendly and efficient team. Thank you!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have recently moved in to a property after a challenging buying process due to issues throughout the chain. Sarah and her team remained professional and helpful throughout, and Janene constantly chased the rest of the chain to keep things moving. I would recommend Gascoigne-Pees Redhill for anyone looking to buy or sell a property.
5/5
GoogleSarah really listened to what I was after and only offered me relevant visits. She was also very helpful and responsive when accompanying me through the process of becoming a home-owner. Thank you Sarah!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotMy experience getting an apartment was…
My experience getting an apartment was completely stress-free. After weeks of searching, I contacted Gascoigne-Pees Esher, and all the stress and worry about finding a good place to live finally came to an end. Thanks to their amazing manager, Benjamin, and the ever-helpful Rosie, the entire process was smooth, efficient, and pleasant. To top it all off, I even received a lovely welcome gift! GLORIA
5/5
GoogleHighly recommend Molly. She's always friendly, not pushy, and incredibly helpful. If you're looking for someone you can trust to help you buy or rent your new home, then speak to Molly!
2/5
TrustpilotFarnham branch
This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.
5/5
GoogleI appointed Sarah at Mann & Co after sacking another agent. Sarah was professional in every way and extremely helpful, she was even sending update emails way outside of office hours. A little more expensive than other agents but I can assure you worth every penny. Thanks Sarah and colleagues.
Hi Derrick, Thank you for taking the time to leave us this excellent review, it's great to see that Sarah and the Mann Countrywide team at Redhill were once again able to provide their proven, 5 star service! Kind regards.
5/5
GoogleMy elderly mother recently purchased through Mann of Redhill. Sarah, Amy, Simon and the team were exceptionally friendly and professional at all times. Their helpfulness was second to none, they really went the extra mile - fantastic service that made the whole process as stress-free as possible.
Thank you for your amazing 5* review and I am really pleased to read that our Mann team made the process for your mother stress free and always helped when able. Best wishes and I do hope your mother is now settled in her new home. Kind regards, Scott.
5/5
GoogleSarah and her team at GP have supported us through the stressful time of selling a house. Friendly and easy to chat too, they're a great choice for anyone looking to sell (or buy)!
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
GoogleWe have used Mann (Redhill) a number of times now. Sarah and her team are fantastic, nothing is to much. Even on Sarah’s days off, Sarah will be in touch if need be. I have no hesitation in recommending Sarah and the team at Mann.
It's great to see that the Mann team were once again able to provide their proven 5* service! Thank you for the recommendation. Kind regards, Lucy.
5/5
GoogleMolly & Sarah were excellent and they both communicated perfectly at every stage which makes the buying process a lot smoother. 10/10
5/5
GoogleWe were delighted with Sarah and her team. They were friendly, dedicated and professional in all aspects of selling. Sarah, in particular, kept things moving and all correspondence was prompt and accurate. I have no hesitation in recommending them as a successful Estate Agent.
Thank you David for your amazing and kind review of our dedicated team at Mann. I will, of course, make sure your kind words and 5* review is forwarded on to them. Kind regards, Scott
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
GoogleI'd highly recommend Sarah and team at Gascoigne-Pees! I completed on my first flat recently and they really helped keep the communication flow going between all parties on what was quite a complex transaction.
5/5
GoogleI highly recommend Mann Estate Agents in Redhill. We recently completed on our first home and Sarah, Simon and Amy were all very helpful in getting us over the line and were very supportive. I will definitely use them again.
Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
5/5
TrustpilotSale of house
Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again. Fully recommend and massive thank you!
1/5
TrustpilotWorst organised letting company
Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
