Gascoigne Pees Surrey reviews

★★★★★ 5/5

Google

Daniel from G-Pees has been a great help from out the outset where our offer was accepted. He showed professionalism and clear communication skills. We would highly recommend Daniel and the branch manager, Sarah and their team.

Abdulla · 25 August 2023

★★★★★ 5/5

Trustpilot

Excellent service from Grace Parsons - Farnham

Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!

Catalin · 14 March 2025

★★★★★ 5/5

Google

Mann Estate agents sold our property and dealt with the purchase of our new property. It all went very smoothly aside from a few hiccups caused by someone else further up the chain. Sarah and the team at Redhill were lovely and good to deal with. Everything was dealt with in a friendly and efficient manner. Would highly recommend!

Sarah · 25 August 2020

★★★★★ 1/5

Trustpilot

Poor Experience As a Renter

I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!

Tariq · 20 July 2022

★★★★★ 5/5

Google

My husband and I would like to thank Gascoine Pees Redhill (especially Sarah) for helping us find our perfect home. Sarah has always been very accessible and friendly - she had the time and patience to answer all our questions as first time buyers! Thank you very much!!

Ana · 22 September 2024

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 5/5

Google

As first-time buyers there was a lot we didn’t know about getting a new home! Thanks to Mann Redhill (Sarah, Lucy and Simon) the process was less stressful because they kept us informed of every step. Helping us finding a house tailored to our needs is something we will always be grateful for. Thank you!

Edgar · 25 August 2020

★★★★★ 5/5

Google

After starting the process of buying our first property in April it took nearly 6 months to finally move in! We had major issues with communication with solicitors, and at one point felt like we just wanted to give up on our dream home. But thank god to Sarah and Janene, they went above and beyond to make it happen. They really where our only hope and they made it happen! They check in daily and keep all parties of the move happy and sane in what is one of the most stressful things we have ever been through. It literally felt like they made the impossible, possible. I really cannot thank the gascoinge pees redhill team enough! They are just incredible!

Gabriella · 25 August 2023

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022

★★★★★ 5/5

Google

We have worked with Sarah and the team at Mann for 2 house moves. They also helped with renting a flat locally. In all instances the team have been amazing. They work to understand us and found us the house that we are looking for. It is such a personal and friendly service coupled with outstanding local knowledge. Thank you!

Mike · 24 October 2017

★★★★★ 5/5

Google

Very professional and kept me up to date on the progress of the purchase of my home. Excellent service and would recommend Sarah and her team every time.

David · 28 November 2023

★★★★★ 5/5

Google

We were extremely pleased with the service which Mann & Co. provided when selling our property. Professional, friendly and there when needed. Whilst Sarah is the kingpin of the office, and bestowed with the accolades, both Simon and Ami should also be mentioned in dispatches, they form a great team! We would not hesitate in recommending them.

Robbie · 26 August 2019

★★★★★ 5/5

Google

I didn't end up choosing Gascoigne-Pees, due to extraneous reasons, but the service I received during the initial conversations, and continually throughout the sale of my property with another agent, has been a showing of genuine sincerity in customer service. Daniel, specifically, has kept in touch, wishing me luck all things go well. It's small signs like this, which make me recommend his services, knowing with confidence that if you choose him, he will work HARD for you.

Michael · 29 September 2023

★★★★★ 5/5

Google

Excellent service from Daniel, Joe and the team - you can't fault them. Thank you for your professional, experienced support and being part of the journey from start to finish ❤️

Helena · 25 August 2023

★★★★★ 1/5

Google

Terrible experience with this particular estate agent. It took them over a month to issue a memorandum of sale. Still not sure how it takes a month to put 4 people’s contact information on a piece of paper. Couldn’t get hold of them a lot of the time and we had to constantly chase for updates. From our experience they were disorganised, lacked communication and full of excuses for the lack of professionalism.

Natalie · 28 December 2023

★★★★★ 5/5

Google

Sarah of Mann Redhill kept us sane and guided us through a sale at particularly tricky time for us. She went over and above the call of duty to keep the sale on track, and kept us well informed throughout. We would have had a nervous breakdown without her help! Full marks to Sarah and her team.

Ian · 26 August 2018

★★★★★ 5/5

Google

We have both bought and sold through Mann Countrywide Redhill a number of times now. Keep going back to them over all other agents as quite simply - they have been the best by far. Sarah is great - and we now consider her a friend (a very efficient and dedicated estate agent friend at that!!!) Highly recommend.

Nicky · 26 August 2017

★★★★★ 5/5

Google

Sarah has been so helpful so far on our property search and Dharmesh was able to find us some great mortgage deals. A lovely team at Gascgoine-Pees in Redhill.

Harry · 27 March 2025

★★★★★ 5/5

Google

Sarah was a pleasure to meet. Very professional and we used her recommended solicitors for the sale and the process was easy. Highly recommended!

Saz · 14 May 2025

★★★★★ 5/5

Google

Very lovely and quick service by Sarah (branch manager) and other members of staff. It was really an amazing experience throughout whole process of buying house. Specially Sarah was very active to make it done quicker.

Nawrose · 1 December 2024

★★★★★ 5/5

Trustpilot

Ben Calder - Rentals

From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!

Paula · 3 July 2023

★★★★★ 1/5

Trustpilot

Disappointing Unacceptable Service

I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken. I have awarded them one star for the fact, that I did receive an apology from their Customer Relations Officer.

Geraldine · 26 January 2025

★★★★★ 5/5

Google

Having used Mann Countrywide in Redhill on two separates occasions as both buyer and seller I have no hesitation in recommending the services offered by Sarah and her team of hero's. Without Sarah's due diligence, professionalism and incredible ability to "make things happen", I am 100% in the knowledge that neither transaction would have been possible.

Simon · 26 August 2016

★★★★★ 5/5

Google

I have had a great experience with Gascoigne-Pees! Sarah is very friendly and enthusiastic. Joe showed me round a property and was very helpful and able to answer all my questions. I couldn't fault this team at all!

Lucie · 25 August 2022