Trusted Agent profile · Surrey
★★★★★
276 reviews across 2 platforms
41 High Street, Redhill, Surrey, RH1 1RX
Gascoigne Pees's office in Surrey, at 41 High Street, is rated 4.3 out of 5 across 276 reviews on two platforms, including 198 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleMolly stands out as the most affable, professional and dedicated estate agent in the area in my opinion. Credit to Gascoigne-Pees. Highly recommend!
5/5
GoogleExtremely professional and kept me informed throughout the process of selling my home. A great team!
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
GoogleGreat service from Joe Young (Redhill office) Very professional and enthusiastic.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
5/5
TrustpilotExcellent service…
I wished to sell my property in Maidenhead and David from Gascoigne Pees came to my property.
5/5
GoogleVery professional and helpful team, would happily recommend
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWould recommend. Very helpful.
Thank you for taking the time to leave us your amazing recommendation and 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
5/5
GoogleWent to view a house with Joe, great agent, had all the relevant knowledge and was very accommodating with our questions
5/5
TrustpilotGive Martina a raise!
Martina in the Basingstoke office is excellent. She's frank, honest and persistent which is precisely what you need an estate agent to be. Thank you!The whole team were great, but Martina particularly stood out for us!
1/5
Trustpilotnever turned up for viewing and never…
never turned up for viewing and never contacted me regarding it! so rude considering i took the day off also. very disappointing
1/5
TrustpilotPoor
As a would be purchaser, I found them unhelpful, amateurish and not acting in their client's best interests.
1/5
TrustpilotBULLY and AGGRESSIVE style
Received BULLY and AGGRESSIVE style as a buyer. NOT recommended!
1/5
TrustpilotWarning!! Stay Away!!!
Warning! Stay away from them. They will never help you after you paid your deposit. Go and find a better company to rent a home.
5/5
TrustpilotGreat Service
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us this 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Surrey office has 276 reviews across two platforms: 198 on Google, 78 on Trustpilot (across the whole business).
Gascoigne Pees Surrey is rated 4.3 out of 5 across all 276 reviews, and 4.9 out of 5 on Google from 198 reviews.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
Gascoigne Pees Surrey, 41 High Street, Redhill, Surrey, RH1 1RX.
