Trusted Agent profile
★★★★★
222 reviews across 3 platforms
31-33 High Street, Esher, Surrey KT10 9RL
Gascoigne Pees's Surrey office at 31-33 High Street is rated 4.0 out of 5 across 222 reviews on three platforms, including 134 Google reviews rated 4.8. The 87 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotBen Calder - Rentals
From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!
1/5
TrustpilotI find it almost laughable how this…
I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism.
5/5
GoogleA sincere thank you to Vickie Collins in the Esher office for all her efficient, thorough professionalism throughout the purchase. Vickie ably assisted at every point throughout the transaction and ensured a stress-free purchase and an exchange within 5.5 weeks on leasehold transaction; fantastic! Thank you again.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI have just moved into my new flat thanks to Victoria at Gascoigne-Pees in Esher, she was so helpful and always responsive whenever I needed information and advice. I'm very happy to recommend Gascoigne-Pees to anyone looking for a supportive and helpful rental property agency to find their new home.
Thank you for your brilliant 5* review! It is great to see that you have experienced a wonderful service from our local team. Kind regards, Scott
5/5
GoogleThank you to Kristy and Charlotte from lettings.They were both fantastic and friendly throughout, any questions was answered as quickly as possible. Would definitely recommend.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVictoria was very helpful in supporting us renting in Thames Ditton. We were kept well informed and made the process very easy. Having rented and moved house on many occasions, this was one of the easiest and I would not hesitate to recommend her and the company to others.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
2/5
TrustpilotFarnham branch
This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.
5/5
GoogleVictoria was extremely helpful and manifested a high level of professionalism. She provided the neccessary technical help on each stages of the procedure for us to be able to rent a lovely flat as smoothly as possible, all of this in a relatively short period of time.
Thank you Andras for taking the time to leave us this excellent review, it's great to see that the Gascoigne-Pees team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
GoogleLeo has been a huge support to us during our property search and move. Without a doubt Leo has been the most professional and pro-active agent in our chain. We wouldn’t hesitate to recommend Leo.PositiveResponsiveness, Quality, Professionalism
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
GoogleMany thanks to Charlotte and Victoria at the Esher office for their help with finding tenants for our property. They were always helpful and responded quickly to our questions which really helped us as first time landlords.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents.
1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group.
1/5
TrustpilotWorst organised letting company
Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.
5/5
GoogleRosie was a great help getting us sorted into our rental. Friendly and professional services.
5/5
GoogleHad a great experience from start to finish dealing with GPees. Victoria was especially helpful with all of our interactions and very proactive when there was anything that needed action from all involved parties.
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
5/5
TrustpilotThank you
I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.
5/5
GoogleRecently purchased a house from GP, Scott Carson was at Richmond branch at that time and his service was excellent. All parties were kept fully informed at all times and Scott’s help made the sales process straight forward.
Thank you Hilary for your glowing 5* review of our Gascoigne-Pees team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
TrustpilotSale of house
Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again.
1/5
TrustpilotDeposit
Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.
1/5
TrustpilotPoor communication and knowledge of their portfolio
This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.
1/5
GoogleAfter 6 years of full management We have called time ,during that time there was two checks on our apartment , which we had to ask for We took full management as we are away from area GP just didn’t do anything other than collect rent and send me the invoice Money for nothing Disappointed !!! Understatement
Hi Tim, I am sorry to read that you feel this way about your experience. Should you wish to contact us with any concerns further, please contact us via review@countrywide.co.uk. - Kind regards, Scott @ Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Surrey office has 222 reviews across three platforms: 134 on Google, 1 on Facebook, 87 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gascoigne Pees is rated 4.0 out of 5 across all 222 reviews, and 4.8 out of 5 on Google from 134 reviews, checked 9 October 2026.
Gascoigne Pees, 31-33 High Street, Esher, Surrey KT10 9RL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
