Trusted Agent profile · Surrey
★★★★★
222 reviews across 3 platforms
31-33 High Street, Esher, Surrey, KT10 9RL
Gascoigne Pees's office in Surrey, at 31-33 High Street, is rated 4.0 out of 5 across 222 reviews on three platforms, including 134 Google reviews rated 4.8.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
1/5
TrustpilotUnprofessional and dishonest.
We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.
1/5
TrustpilotI will keep this short
5/5
GoogleMy partner and I recently moved out of London for the first time and Victoria and Charlotte have been very helpful and really went the extra mile. Even when things got difficult they were extremely professional and helpful and got things sorted straight away. Can only recommend them and we would not hesitate to work with them again.
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
4/5
GooglePeter and Victoria have been extremely helpful and a pleasure to work with in letting my maisonette. I have seen Peter for most of the time and he was very understand and more than willing to answer any questions and give advice with no pressure . Thank you both so much. I will definitely come back again in the future.
Thank you Muriel for your kind words about Peter, Victoria and the whole team at Gascoigne-Pees. Kind regards, Scott
5/5
GoogleI have enjoyed letting my cottage through Gascoigne-Pees for many years. For several years now I have been very fortunate to have Charlotte Hudson and Victoria Hanlon finding suitable tenants for me .They are most professional, efficient and helpful, and I feel very fortunate to have the benefit of their experienced guidance in making the right decision.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*review. Kind regards, Donna.
1/5
TrustpilotDisgusting flat, substantial costs due to failings and misrepresentation
On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.
5/5
GoogleVictoria Hanlon is an amazing agent. She helped me find high quality properties to review in Esher and its surroundings. She was very flexible and fixed viewings around my schedule with ease. She also has good knowledge of the area. I highly recommend viewings with her.
5/5
GoogleMe and my partner were looked after Chloe and she has been more than helpful to say the least. I have been through other estate agents and gascoigne pees have been much better by a mile. Future moves I will be putting this estate agents as my No.1PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotIncredibly happy with their work so far!
Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
4/5
GoogleThe team worked efficiently in a very short timescale to coordinate works to the property between lettings that resulted in a well presented property efficiently let at a reasonable rent.
Thank you for your kind review! - Best wishes, Scott @ Customer Care
1/5
TrustpilotExtremely disappointed
I am extremely disappointed with this agency’s lack of transparency and professionalism.
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
5/5
GoogleI rented a property through GP, with Victoria and she was professional, thorough, and do a great job. We had a few scheduling conflicts, but we made up for them. Definitely search the property and make sure that everything is looked at and through, as mentioned. Would highly recommend for a professional experience.
Thanks Arielle for the wonderful 5* review and recommendation! It's great to see that our Gascoigne-Pees team once again provided a professional, knowledgeable and friendly service, I will of course pass your kind words on to the team. Best wishes, Lucy
5/5
GoogleWe have recently moved house and as this was my first time, I was really stressed and didn't know what to expect. Victoria has done a great job of keeping me informed all the time and she made the process really smooth for us. I would not hesitate to recommend her and Gascoine-Pees.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleThe service from the team was very professional and proactive. The process of viewing the property, negotiating the rent and signing the lease was all very smooth. Thanks to the GP team!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Victoria and the lettings team. Straight-forward, efficient and more open than I've found other local agents to be. They'd be our go-to agents in the future. Thank you team!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional services provided by Victoria. She made a perfect connection with the potential tenants and us. We had the feelings of peace of mind while dealing with all the minute stuff. Thanks!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe girls at Gascoigne Pees in Esher branch were incredible! Helpful, fast and informative, they helped us into our dream home and nothing was too much trouble. Thank you so much.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
5/5
TrustpilotA Professional Service
My rental move was made easy, I had someone always available for questions and I found the process simple, professional and approachable.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Surrey office has 222 reviews across three platforms: 134 on Google, 1 on Facebook, 87 on Trustpilot (across the whole business).
Gascoigne Pees Surrey is rated 4.0 out of 5 across all 222 reviews, and 4.8 out of 5 on Google from 134 reviews.
Gascoigne Pees Surrey, 31-33 High Street, Esher, Surrey, KT10 9RL.
