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Gascoigne Pees reviews

4.0

β˜…β˜…β˜…β˜…β˜… Great

222 reviews across 3 platforms

31-33 High Street, Esher, Surrey KT10 9RL

Gascoigne Pees's Surrey office at 31-33 High Street is rated 4.0 out of 5 across 222 reviews on three platforms, including 134 Google reviews rated 4.8. The 87 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.8 / 5

134

Reviews on Google

This office

Facebook logo

1.0 / 5

1

Reviews on Facebook

This office

Trustpilot logo

87

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Surrey office, from every platform, shown as written. First names only.

5/5

Google

A beautiful place to live very convenient shops around the corner and the train station of Cobham & Stoke d' Abernon and the taxi station. Thank you so much Mss Rosie Maple and the team Gascoigne pees esher . Your warm welcome to us as a new tenant is very much appreciated.We do sure we gonna having a nice and lovely stay at home xxx

Dulce Β· 16 November 2025

Agent replied Β· 26 December 2025

Thank you for the kind words about our property and team, we are excited to have you as our new tenant and will do everything we can to ensure your stay is enjoyable. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Connor was professional, friendly, and really easy to talk to. He took the time to understand what I was looking for and showed me a great range of potential houses that actually suited my needs.

InternetWeeb Β· 15 April 2026

Agent replied Β· 16 April 2026

Thank you for your kind words! We take pride in providing exceptional service and are thrilled to hear that Connor was able to find you the perfect options for your new home. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

5/5

Google

I ended up purchasing a property that was being sold by Gascoigne Pees in Esher and, even though I wasn't the client paying their fee, Andrew Malcolm went above and beyond on my behalf and was brilliant from start to finish. There were several hiccups in the chain below me but Andrew's insight, diligence and excellent communication skills were absolutely key in keeping the chain intact and getting the deal over the line. He was a pleasure to deal with - highly professional, friendly, super quick to respond to any query. I can't recommend highly enough.

Sandra Β· 11 December 2024

Agent replied Β· 24 December 2024

Hello Sandra, Thank you so much for your wonderful 5* review! We're thrilled to hear that Andrew's dedication and professionalism made such a positive impact on your property purchase experience. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team

5/5

Google

Molly and Lauren have been absolutely fantastic from the very start of our rental process right through to now. They have consistently been friendly, approachable, and incredibly helpful, always taking the time to answer our phone calls/emails and keep us informed every step of the way. Their professionalism and positive attitude have made the whole experience smooth and stress-free. We truly appreciate their support and would highly recommend Gascoigne Pees Esher to anyone looking for a reliable and dedicated team. Thank you both for everything! 😊🏑✨

Carolina Β· 11 April 2026

Agent replied Β· 16 April 2026

Thank you for the amazing feedback! We are thrilled to hear that Molly and Lauren have provided you with excellent service throughout your rental process. We are dedicated to making the experience smooth and stress-free for our clients. Your recommendation means a lot to us. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Thank you so much to Lauren for all her amazing help with getting a new rental property , she’s been great throughout the whole process couldn’t thank her an enough !! X

Megan Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you for trusting us with your rental property needs! We're thrilled to hear that Lauren provided exceptional service throughout the process. We will be sure to pass along your gratitude to her. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Callum and the Letting team at Sutton Gascoigne Pees

Callum and the team at Sutton have been very supportive and helpful with our lets. We have been working with Gascoigne Pees for a number of years and we continue to have them look after our interests.

Anonymous Β· 22 September 2026

5/5

Google

Thank you to Tom and his team for their immense support on my father’s property sale that has just exchanged last week. Tom has gone above and beyond with his communication between I, the buyer and our solicitors. I would 100% recommend …

Amy Β· 16 October 2025

Agent replied Β· 26 December 2025

Thank you for choosing us to help with your father's property sale! We're thrilled to hear that Tom and our team provided excellent support and communication throughout the process. We appreciate the recommendation. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Thank you Rosie & Ben you were instrumental in finding the right tenant for the house keeping me informed on the process and assessing the process throughout was key and fundamental . the whole process was very smooth despite that we are in different time zones.

Miguel Β· 28 August 2025

Agent replied Β· 26 December 2025

Thank you for your kind words! We are thrilled to have helped you find the perfect tenant for your house. Our team prides ourselves on excellent communication and ensuring a smooth process, no matter the time zone. Thanks for choosing us! … More

5/5

Google

Thank you to Andrew and Carter for putting up with the unrelenting emails from my partner and I both during the house purchasing journey. Answered them all with great patience and helpful knowlegde! Also another thanks to them for helping with the small problem of getting into the house on the first night, both went above and beyond and for that, we’re both very grateful.

Alex Β· 5 January 2025

Agent replied Β· 12 January 2025

Thank you for your excellent 5* review and kind words of our dedicated team Alex Lee. Kind regards, Lucy, Customer Relations.

5/5

Google

Gascoigne Pees were brilliant from start to finish with our somewhat elongated property sale (in no part down to Gascoigne Pees I should mention!) Phillip Bullman was the agent we conducted business with primarily and he was always friendly, helpful and professional with advice and assistance throughout. I would definitely recommend for anyone looking to sell. Thankyou everyone who worked so hard to get this over the line and am sure I will use them again for any future property transactions which may arise.

Andrew Β· 14 April 2024

Agent replied Β· 13 June 2024

Many thanks andrew sage for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We haven’t moved for 23 years so the thought of it did fill us with a certain amount of apprehension. So glad therefore that we chose Gascoigne Pees Esher to handle the sale. There were a number of difficulties along the way but Tom Butler …

David Β· 16 June 2025

Agent replied Β· 16 April 2026

Thank you for your kind words! We understand that moving can be overwhelming, but we are so glad that our team was able to make the process smoother for you. It was a pleasure working with you and we wish you all the best in your new home. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

It was great working with Tom and the team in the Esher office. Tom was honest, friendly, firm, fair, polite and calm and helped us navigate some tricky situations with diplomacy. Would whole heartedly recommend!

A Β· 27 September 2025

Agent replied Β· 26 December 2025

Thank you for your kind words and recommendation! We are thrilled to hear that Tom and our team at the Esher office provided exceptional service. We strive to be honest, friendly, fair, and diplomatic in all situations. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thank you to Rosie from the Esher branch for her amazing attention to detail and always being helpful, efficient and friendly. A wonderful experience and cannot recommend enough!

Daniela Β· 26 November 2025

Agent replied Β· 26 December 2025

Thank you for sharing your wonderful experience with Rosie at our Esher branch! We're so happy she provided you with exceptional attention to detail and made your experience so enjoyable. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Every effort to make it happen, well done Ben

Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.

Mariusz Β· 23 July 2026

5/5

Google

Tom stuck at it through a long and obstacle-ridden purchasing process. Couldn’t fault his communication and attention to detail throughout, which made the whole thing somewhat easier to stomach because we were left feeling like we at least had the full picture. When crunch time came, he was all over the solicitors and upstream chain reference exchange of contracts. Having now reached that crucial stage, I couldn’t recommend the GP branch in Esher highly enough.

James Β· 16 November 2025

Agent replied Β· 26 December 2025

Thank you for sharing your positive experience with us! We are committed to providing exceptional service and are thrilled to hear that Tom's dedication and attention to detail made the purchasing process easier. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Extremely happy with the service received by Philip, Toby and the team at Gascoigne-Pees. After initially listing my property for sale using Purple Bricks, I switched this to Gascoigne-Pees after being left disappointed with the service from Purple Bricks and it was the best decision I made. The increase in the quality of service received was more than I could have expected. As well as this, I purchased my new property through Gascoigne-Pees and the chain was managed very well by the team with consistent updates and info on the process at all stages. Overall we were extremely pleased and are now in our new home!

James Β· 17 September 2023

Agent replied Β· 13 June 2024

Hi James It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks,Β Scott @ Customer Care

5/5

Google

As it was my first time renting I had no idea what I was doing but going with Gascoigne -Pees was so easy for myself and non stressful. Jemma Sexton was amazing throughout the whole process and made it so easy for me so I would 100% recommend Gascoigne -Pees to others.

Emily Β· 21 January 2025

Agent replied Β· 22 January 2025

Thank you Emily for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Great experience working with them as a tenant. Rosie was very helpful, always available and willing to answer any questions we had and super friendly. Overall, we would highly recommend their services.

Cesar Β· 28 August 2025

Agent replied Β· 26 December 2025

Thank you for your kind words. We are so glad to hear that you had a great experience working with us. Rosie is a valuable member of our team and we strive to provide exceptional service to all our tenants. We appreciate your recommendation! Kind regards, Maggie, Customer Relations.

5/5

Trustpilot

Thank you Melanie Williams

We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!

Mr Β· 19 February 2025

5/5

Google

Great Service From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.

Ayyappan Β· 21 October 2024

Agent replied Β· 23 October 2024

Hello Ayyappan, Thank you for your wonderful 5* review! We're thrilled to hear that Ben and Jemma provided you with great service and made your move-in experience special. Best regards, Lucy, Customer Relations Team

5/5

Google

Victoria was our letting agent. We have dealt with her over a number of years, and she always looked out for her clients, being responsive and knowledgeable. Recently, on her return from maternity leave she quickly and diligently took responsibility to solve an issue with a former tenant, ensuring we were completely satisfied with the outcome. This relationship building with and care for her clients is what makes Victoria stand out.

Paul Β· 14 June 2023

Agent replied Β· 13 June 2024

Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Fantastic service from start to finish. Thanks Rosie for hand-holding us through our move and making it less stressful!

Simon Β· 27 September 2025

Agent replied Β· 26 December 2025

Thank you for your kind words! We're thrilled to hear that Rosie made your move smooth and stress-free. Our team is dedicated to providing top-notch service to our customers. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

As a solicitor of long standing I have found Tom Butler to be one of the best agents I have ever dealt with and feel fortunate that he was acting for me on my own sale. He is knowledgeable, unfailingly polite and always quick to respond.

James Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you for your kind words about working with Tom! We are lucky to have him on our team and are glad he provided exceptional service for your sale. We value your business and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

Neeta Β· 10 August 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Gascoigne Pees's Google reviews

Questions about Gascoigne Pees

How many reviews does Gascoigne Pees have?

Gascoigne Pees's Surrey office has 222 reviews across three platforms: 134 on Google, 1 on Facebook, 87 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Gascoigne Pees's rating?

Gascoigne Pees is rated 4.0 out of 5 across all 222 reviews, and 4.8 out of 5 on Google from 134 reviews, checked 9 October 2026.

Where is Gascoigne Pees's Surrey office?

Gascoigne Pees, 31-33 High Street, Esher, Surrey KT10 9RL.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.