Gascoigne Pees reviews

★★★★★ 5/5

Google

Victoria and the team at Gascoigne-Pees are incredibly helpful, efficient and professional. The speed and ease at which they got us the rental we wanted was phenomenal! I would not hesitate to highly recommend Victoria and all the staff at the Esher office! Thank you, for taking the stress out of one of life's most stressful events! We are very happy in the property!

Karen · 14 June 2020

★★★★★ 5/5

Google

Looked for a place in Esher while we were still in Thailand. Notwithstanding the 7hrs time difference and the lockdown, Victoria and Charlotte were both very helpful and responsive. They were able to help us with specific paperwork issues due to the fact that we were moving in from abroad. We'd highly recommend them as a letting agent.PositiveResponsiveness, Professionalism

Nicolas · 14 June 2021

★★★★★ 5/5

Google

I have been dealing with the Lettings team at Gascoigne-Pees in Esher for 3 years now and can highly recommend Charlotte and Victoria who are always very professional, responsive and a pleasure to work with. I have also recently sold a property through GPees and can highly recommend the professional services of Jordan and Leo of the Sales team too. Many thanks!

Linda · 14 June 2020

★★★★★ 5/5

Google

The whole team at Gascoine Pees in Esher were very professional. Special thanks goes to Philip Bullman who handled the probate sale of my house with care and expertise. Would definitely recommend them and use them again.

Emma · 17 September 2023

★★★★★ 5/5

Google

I am happy with their service, they are client conscience. Victoria is amazing, from the time we went to view the house umtil we moved in. She is ever ready to assist however needed!

Sandra · 16 November 2023

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.

JENNY · 21 May 2025

★★★★★ 5/5

Trustpilot

Excellent service from Grace Parsons - Farnham

Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!

Catalin · 14 March 2025

★★★★★ 1/5

Trustpilot

Poor Experience As a Renter

I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!

Tariq · 20 July 2022

★★★★★ 5/5

Google

It is a pleasure to write this review about the Gascoigne Pees Esher branch sales team. Phil Bullman and Toby MacDonald are simply worth their weight in gold! They did a fantastic job of selling my house and they succeeded where other estate agents had failed. They kept in touch and were diligent about arrangements for viewings. Once an offer was accepted, they saw things through to completion. In short, they provided an excellent service and are the best estate agents I have dealt with. If only all estate agents could be this good! Above all, they helped to make a really stressful time more bearable! My heartfelt thanks to them, can't recommend them highly enough! Will miss you guys!

Name · 17 October 2023

★★★★★ 5/5

Google

We bought our house through Gascogne-Pees Esher and the service we received from Toby was excellent along with the assistance from James also. We would definitely recommend them.

Danny · 15 January 2024

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 5/5

Google

They were fab with me moving into my new apartment so quickly, especially through COVID times! Everyone was so helpful and gave me all the information I needed - really good experience with Gascogne-Pees. Victoria and Charlotte were especially brilliant, they really made the whole process so seamless. Thank you!PositiveResponsiveness, Quality, Professionalism

Olivia · 14 June 2021

★★★★★ 5/5

Google

We have just bought a property through Gascogne Pees Esher. Dan Miller was a pleasure to work with from start to finish. He read us well on our first meeting and as a result we had truly genuine and frank discussions about our property search resulting in a very smooth purchase process. Wouldn't hesitate to recommend - a very positive experience.

Kate · 15 June 2017

★★★★★ 5/5

Google

We rented an apartment from here and Rosie helped us out. She was amazing to make sure the process was smooth and hassle free while helping to explain exactly was going on with the property. Would highly recommend.

Noah · 16 July 2025

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022

★★★★★ 5/5

Google

Very happy with Lauren, Rosie and the whole Gascoigne-Pees Sales team who helped me find my new home

Freddie · 16 January 2026

★★★★★ 1/5

Trustpilot

Harassment, Alarm & Distress Caused - Spamming Cowboys

I went through Get Agent which was my first big mistake… they gave my details to Gascoigne Pees who called me within minutes.

Damon · 7 August 2026

★★★★★ 5/5

Google

I was selling a property via an auction site which appeared to have met with some headwind and the original completion window of 56 days had extended by a further 60 days! It was obvious that my phone calls trying to push things forward were coming to no avail and in desperation I contacted Gascoigne-Pees, Esher branch, and two members of the team, Philip and Toby took on the problem and soon after the sale of the property made it to completion. Thankfully, Philip and Toby listened to predicament and acted upon it even though it wasn't a sale they were involved with. Without their assistance I wonder if I would still be waiting for completion. Gascoigne-Pees (Esher), Thank you.

Paul · 19 July 2023

★★★★★ 5/5

Google

Jemma was very helpful and the whole process was very quick and everything has gone well so far.

Paul · 14 May 2024

★★★★★ 5/5

Google

My husband and I found GP Esher to be very helpful and efficient in sourcing a new rental property for us. Victoria was very professional and if she wasn’t available she ensured one of her colleagues were able to assist. They have attended to our every request and found us a suitable property.

Nicolette · 14 June 2020

★★★★★ 5/5

Google

My partner and I found a gorgeous flat in Esher that we love living in through Victoria at Gascoigne Pees the process was easy and Victoria was so friendly and helpful from start to finish. I would recommend Gascoigne Pees as an agent. I have only been happy with all my dealings with them. Thank you :)

Pollyanna · 15 June 2018

★★★★★ 5/5

Google

Kristy was fantastic and Charlotte was amazing. Both are a credit to GP. Any query or question was immediately answered. Very friendly and approachable but very professional at all times. Excellent service.

Alan · 14 June 2023

★★★★★ 5/5

Google

Chloe and the Gascoigne Pees team in Esher were brilliant to deal with from start to finish when renting a property with them. Chloe was very professional, helpful and knowledgable. Would recommend them to anyone looking to rent in the area.PositiveResponsiveness, Professionalism

Charlie · 14 June 2022

★★★★★ 1/5

Trustpilot

Disappointing Unacceptable Service

I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken.

Geraldine · 26 January 2025