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222 reviews across 3 platforms
31-33 High Street, Esher, Surrey KT10 9RL
Gascoigne Pees's Surrey office at 31-33 High Street is rated 4.0 out of 5 across 222 reviews on three platforms, including 134 Google reviews rated 4.8. The 87 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
GoogleWe would like to recommend Tom Butler and his team at Gascoigne-Pees, as we have just exchanged on a house purchase. β¦
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotGreat service from Basingstoke branch
We recently bought a house through this estate agent. We encountered numerous problems along the way, and to be honest, if it hadn't been for these guys, the entire chain would have collapsed months ago. Special shout out to Danelle, who was just amazing.
5/5
GoogleHaving been at then end of quite few house transactions in the past, I can say, with some confidence, that purchase of our new home with Gascoigne Pees Esher and particularly Leo Humphrey was far the best experience we have had. Very professional and superbly knowledgeable. Everything that you hope estate agents will be when they are dealing with your most expensive purchase. Would recommend highly and definitely will use again. Thank you for all your hard workPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleGascoigne Pees have been quite outstanding at taking care of us from start to finish. Leo has been our point of contact throughout and he has kept us informed and has been thoroughly professional through every up and down. We put our house up for sale in December 2019 knowing that we didn't want to move until March 2021. Little did we realise when we put the house on the market that Covid was around the corner. This meant that our buyers pulled out due to loss of work and yet through all of this Leo has been calm and reassuring. We have completed the sale today and we cannot recommend this agency enough. It was a little unnerving with all the different permutations and handling viewings through Covid but Leo kept in touch with us, keeping us informed, his communication was excellent. We wish him all the best and thank you for all your help to everyone at Esher Gascoigne Pees
Thank you for your amazing 5* review and kind comments! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotMel went above and beyond
Mel went above and beyond! Honestly, I couldnβt fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI
5/5
GoogleExcellent service from Lauren and her colleagues. The team found a tenant for my property within 1 week of instruction. Process and associated documentation/compliance easy to follow with reasonable fees. Overall very happy with the service I have received.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleAs a first time buyer I viewed quite a few properties with different agencies and found that some were quite dismissive as I was looking at the lower end of the price range. Andrew at Gascoigne Pees was so friendly and helpful I wanted to find my property through him. He gave me several options to consider, going out of his way to understand what I wanted and get me viewings ASAP. He was very professional and responsive, keeping in touch and making me feel supported throughout. I wouldn't hesitate to recommend him - if I buy again I will be in contact!
Hello Lucy, thank you so much for your wonderful 5* review! We're thrilled to hear that Andrew provided you with such a positive experience and made you feel supported throughout your property search. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotGascoigne-Pees Maidenhead gave us aβ¦
Gascoigne-Pees Maidenhead gave us a fantastic service. After 40 years living in our home with memories of raising a family, my wife and I were dreading the day we decided to move. The team at Gascoigne-Pees guided us throughout the months of waiting and searching for that big move. We were treated with dignity and professionalism that finally paid off when we found our new home, being guided through the sometimes stressful processes of conveyencing.
5/5
TrustpilotFantastic, really recommend!!
I have a very good experience with this agency, I can't complain about anything, all issues and problems I had were resolved by the friendly and helpful agency staff, I would like especially to thank Grace from the Farnham branch for her quick communication and helpπ€ I highly recommend Gascoinge Pees to future tenants! Thank you!!
5/5
TrustpilotSarah was great
Sarah was great. Kept me in the loop.
1/5
TrustpilotScammed by branch in Basingstoke, avoid them
These agents in Basingstoke pressured me into making a holding deposit after seeing a property that I was interested in. I provided all the details for reference checks. They later came back telling me that my employers declined giving a reference until my probation is ended which is no fault of mine. I have contacted my employers personally on more than one occasion to get this sorted out, but was not successful. This agency contacted me requesting for a guarantor and as a foreigner, I could not provide the needed guarantor (UK home owner with Β£44k annual salary). The next few hours, the property was back on the market without saying anything to me about my holding deposit. When I contacted them, they told me I have provided false and misleading information (failed reference checks) which was very shocking to me. Avoid them at all cost.
5/5
GoogleAmazing experience with Rosie from Gasgoine Pees Esher Branch. She has gone above and beyond in helping with a new rental and is great at what she does. After dealing with not so great estate agents previously, itβs been a refreshing change to have such great care and communication go into it.
Thank you for your kind words about Rosie and our Esher Branch! Providing exceptional customer service and finding the perfect rental for our clients is our top priority, and we're so glad to hear that we exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotSix-star service from Farnham office lettings
I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!
5/5
TrustpilotJemma Sexton is cheerful and veryβ¦
Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.
1/5
TrustpilotMaidenhead branch: Weirdest state agent interaction Iβve ever had
Was already feeling an odd vibe from the agents - they sounded annoyed or something. Put an offer in a house less than 6% off the original price. They told me the owners didnβt accept it - fair enough.
5/5
TrustpilotIncredible Staff!
Myself and my partner are first time buyers looking for our first property. This is been such an exciting process, and the lovely Mia from Redhill's Gascoigne-Pees has made it even more wonderful.
5/5
GoogleHad an amazing experience working with this property agent! Professional, knowledgeable, and truly dedicated to helping clients. The entire process was smooth and stress-free, with clear communication and great attention to detail. From understanding my needs to providing valuable insights and ensuring a seamless transaction, the level of service exceeded expectations. Highly recommend to anyone looking for a reliable and trustworthy agent!
Many thanks for your outstanding recommendation, 5* review and your generous comments Leo. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAmazing experience from start to finish
Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!
5/5
GoogleWe had a great experience with GP team in Esher. Professional and caring attitude. Our rental process went smoothly and on time. All the properties that GP offered where according to our wish list. And we ended up with great house within our budget. Highly recommend Thank you ladies
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSaffron and Dylan at the Maidenheadβ¦
Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldnβt ask for better service from them.
5/5
GoogleMe and my partner were looking for a new home and we found a beautiful flat one street away from where we used to live. Many thanks to Victoria at Gascoigne-Pees who, very professionally, made the moving in process very easy and quick! She was always available for any questions so a great communication. We can happily recommend the team in Esher!PositiveResponsiveness
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotUnbelievable
Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. Iβd actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch
5/5
TrustpilotExcellent Sales Team
Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.
5/5
GoogleWe would like to say βThank Youβ to Gascoigne-Pees Esher, for their professionalism and care, no matter who we dealt with. A special mention is a must to the articulate and very competent Leo Humphrey. Diligent from start to finish who in the end became the added bonus to finding the property that we sought after. Thank you Leo.PositiveResponsiveness, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Surrey office has 222 reviews across three platforms: 134 on Google, 1 on Facebook, 87 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gascoigne Pees is rated 4.0 out of 5 across all 222 reviews, and 4.8 out of 5 on Google from 134 reviews, checked 9 October 2026.
Gascoigne Pees, 31-33 High Street, Esher, Surrey KT10 9RL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
