Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
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5/5
GoogleHad a brilliant experience with the team at Your Move Surbiton. They were quick, efficient, and they didn't surprise us with any hidden fees - like most places do. I would highly recommend them, especially Lloyd, cracking guy - he made sure it took us under two weeks from the viewing to move in. I will definitely be using them in the future
Lena Β· 30 July 2017
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5/5
GoogleI had a fantastic experience working with "Your Move Estate Agents Surbiton" while in the process of purchasing my first house.
The whole team was amazing, and Derek always went to the extra mile to ensure that everything was done.
I would definitely recommend "Your Move Estate Agents Surbiton" to anyone who is looking to buy a property.
Lambert Β· 1 December 2022
Agent replied Β· 29 July 2023
Dear Lambert,
Thank you very much for sharing your experience and I am so pleased to hear that you felt supported throughout the process of your purchase. It has been a pleasure helping you and we hope you enjoy your new home. Best Wishes, Derek Baker
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5/5
GoogleI was very glad to have the help of Lucy and Rhianna in letting my flat. I've been out of the market for some time and they were able to guide me through the new regulations very kindly and efficiently - and they got me a tenant within a couple of weeks.
Alistair Β· 30 May 2023
Agent replied Β· 29 July 2023
Dear Alistair,
Thank you very much for sharing your experience and I am so pleased to hear that you felt supported throughout the process of letting your property. It has been a pleasure helping you and we look forward to working with your in the future! Best Wishes, Lucy Harwood
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5/5
GoogleIβve had a really lovely experience with your move! I have had the pleasure to have been appointed to Lucy. She has been an incredible help with her professionalism and kindness throughout my time when finding property. I can see she will continue to blossom in her career and will excel in real estate. Thank you for everything Lucy!
Chelsea Β· 2 October 2022
Agent replied Β· 29 July 2023
Dear Chelsea, We are really pleased to hear you enjoyed your experience, thank you for leaving such a lovely 5 star review. We would like to wish you all the best and happiness in your new home. We look forward to hearing from you in the future should you require our services again. Kind regards, Your Move Surbiton Team
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5/5
GoogleI don't normally do reviews but the service at Surbiton Your Move has been fantastic. The team are great, especially Henny our Financial Advisor who was absolutely brilliant with organising our re-mortgage. Henny was so helpful & very knowledgeable, we really felt her kindness went 'all out' to help us.
Thank You, once again, we'll definitely be back!
Sarah Β· 30 July 2019
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5/5
GoogleAll staff at the branch were really helpful as I was looking to move flat. Thank you everyone
Lucy Β· 21 February 2025
Agent replied Β· 20 February 2025
Hi Lucy, Thank you for your feedback. We are thrilled to hear that you have had the positive experience with our team which we strive to provide to all of our clientele. We wish you all the best and happiness in your new home! Kind regards, Lucy
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5/5
GoogleAll staff at the branch were really helpful as I was looking to move flat. Thank you everyone
Lucy Β· 14 February 2025
Agent replied Β· 18 February 2025
Hi Lucy, Thank you for your feedback. We are thrilled to hear that you have had the positive experience with our team which we strive to provide to all of our clientele. We wish you all the best and happiness in your new home! Kind regards, Lucy
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5/5
GoogleA big thank you to Henny the mortgage advisor at Your Move in Surbiton. She was amazing supporting us through our remortgage process, listening exactly to what we needed and was able to and find the perfect product for us. The support and advise Henny gave throughout and even after the remortgage was outstanding. Thanks Henny.
Carl Β· 30 July 2019
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5/5
GoogleThanks Rhianna for the fantastic service and professionalism π β¦
Agustin Β· 29 July 2022
Agent replied Β· 29 July 2023
Dear Agustin, Thank you for your kind review, we are always delighted to hear positive feedback about our team and branch. We wish you the best of luck and every happiness in your new home. Kind Regards, Your Move Surbiton team
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5/5
GoogleJust moved in to our new place and itβs been so easy with Lucy and Matthew helping us. The place is lovely and super well maintained.
Sydney Β· 26 August 2024
Agent replied Β· 25 October 2024
Dear Sydney,
Thank you for your 5 Star Review, we are so pleased that you were able to write this , highlighting the great service that you received. We hope you are settling in well in your new home! Kind regards, Lucy
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5/5
GoogleWorking with Lucy from the Surbiton branch was an absolute pleasure. She was able to get everything sorted for us whilst we were away from the UK. All of the paperwork was done online and without any hassles.
Definitely recommended for anybody that is looking to rent or buy in the Surbiton/Kingston area!
Federico Β· 2 October 2022
Agent replied Β· 29 July 2023
Dear Federico, Thank you so much for your lovely words. Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. We wish you all the best of luck and happiness in your new home and we hope to be able to assist you again in the future. Kind regards, Your Move Surbiton Team
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5/5
GoogleKeith and his team made purchase of our flat go very smooth and professional despite the 'hurdles' we had to go through. Always will return your phone calls or reply to emails. Would always go an Extra Mile to help. Thank you Keith. Nina and Mykhaylo.
Nina Β· 12 May 2021
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5/5
GoogleI regularly instruct Your Move Surbiton to find tenants and set up the resulting tenancies for my portfolio in the Kingston/Surbiton area
The latest was complicated, tenants, guarantors, keys, paperwork flying everywhere, but as always, everything was completely under control, perfectly courteously and efficiently handled. Could not have asked for a better service
Lettings Β· 2 September 2022
Agent replied Β· 29 July 2023
Dear Mr Head, Thank you for your kind review which we very much appreciate. We are always delighted to receive positive feedback about our team and the branch. Please don't hesitate to let us know if we can assist you again in the future. Best Wishes & Regards, Your Move Surbiton Team
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5/5
GoogleAs a landlord, I have been using 'Your Move' for several years now and have always had a good experience.
More recently, I had a mere 5 days void period before gaining a new tenant with Your Move and that's from initial marketing to receiving an acceptable offer.
Well done and thank youPositiveProfessionalism
Steve Β· 27 August 2022
Agent replied Β· 29 July 2023
Dear Steve, Thank you for your kind review which we very much appreciate. We are always delighted to receive positive feedback about our team and the branch. Please don't hesitate to let us know if we can assist you again in the future. Best Wishes & Regards, Your Move Surbiton team.
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5/5
GoogleWe wanted to sell our flat and buy a new one and went to Your Move in Surbiton/Kingston . The agent was very helpful and patient and spent a lot of time with us. Unfortunetaly we could not find an appropiate new flat so we decided to give it a miss.
Werner Β· 1 November 2022
Agent replied Β· 29 July 2023
Dear Werner, Thank you for leaving your 5* review regarding our service. We know selling and buying can be stressful and I am very pleased you felt supported. It was a pleasure working with you and I look forward to you both popping in for a chat and coffee when you next pass by. Kind Regards, Derek Baker
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5/5
GoogleThank you Keith for a professional support, patience and friendly communication during these months. Our dream would never come true without you! Our family highly recommend Your Move Surbiton for everyone who is planning to buy or sell a property.PositiveResponsiveness, Quality, Professionalism, Value
Jelena Β· 27 August 2021
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5/5
GooglePrompt response to any issues during the rental process.
Nathan Β· 28 February 2025
Agent replied Β· 24 February 2025
Dear Nathan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lucy
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5/5
GoogleSold four properties through the Surbiton office and used them also to manage some rental properties. I've always had the best of relationships with them. The Surbiton office is well managed, courteous, and professional. Office hires always seem to reflect the professionalism and attention of my experience. Highly recommended.
Stuart Β· 29 July 2022
Agent replied Β· 29 July 2023
Dear Stuart, Thank you for taking the time to write this lovely review regarding your dealings with our branch. It is really wonderful to hear that you have been so impressed. We pride ourselves with offering excellent customer service and take immense personal pride in helping customers through what can sometimes be a stressful time. I am delighted you have been the beneficiary of this. With Kind Regards Derek Baker, Senior Branch Manager.
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5/5
GoogleThank you to George at Your Move in Surbiton for helping us in our letting process! Always there to help and made the process very smooth for us. Friendly and very professional service, all the team members we dealt with really seemed to know their stuff. Would definitely recommend.
Ana Β· 10 February 2018
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5/5
GoogleThe property we purchased was marketed by Your Move and we had a great experience with them overall. Special thanks to Pascal Sobhee who was really helpful during the whole process and communicated everything in a timely manner, and kept it all ticking along nicely.
Mary Β· 30 July 2019
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5/5
GoogleWhole team Very helpful , special thanks to emma and lucy great service xxx
Hailey Β· 8 October 2024
Agent replied Β· 25 October 2024
Dear Hailey, Thank you for taking the time to share your positive experience and leaving a 5* review. We appreciate your kind words, customer service is extremely important to us and we genuinely care for our clients. Kind regards, Lucy
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5/5
GoogleThe mortgage services I received from Your-Move Surbiton were brilliant. I had support the whole way through my application right from start to finish. I wouldn't feel safer doing my mortgage anywhere else and I also saved myself some Money! Thank you Your Move
Jordan Β· 30 July 2019
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5/5
GoogleGreat communication with Oliver and Jay. They understood what we need, the demands on our jobs! Highly recommend
Imee Β· 27 July 2024
Agent replied Β· 26 August 2024
Dear Imee, Thank you kindly for your lovely feedback, this is much appreciated.
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5/5
GoogleYour Move helped sell our flat in Surbiton in 2018 and they really gave it their all and we moved to our new house successfully. Marcus, Pascal and Keith were very dedicated to selling the flat and we appreciate their hard work.
Camille Β· 30 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.