Your Move Surbiton reviews

★★★★★ 5/5

Google

Would just like to thank Henny, Keith and Marcus for there great work, all were very helpful and efficient with getting everything we needed done, would highly recommend anyone looking for a property in this area to use Your Move!

Richard · 30 July 2019

★★★★★ 5/5

Google

Jay and Oliver sold our lovely home and were pleasant, honest and efficient in doing so. Thanks to you and your team.

Greg · 1 March 2024

★★★★★ 2/5

Google

When I called requesting to see properties the person asked me about notice on our current flat, of which I said was 2 months with a possibilty of moving sooner. I also relayed this information when looking at the properties to the Your Move representative. Today I went to see a flat and I just called to say we wanted to take it if the landlord was happy for us to move in 2 months. The person on the phone (same who showed us round) said "When you said about your notice period at the viewing I thought that's too late for the landlord as the property is available now and they want someone in there asap really". They wouldn't send our request to the landlord in case so I'm not sure why they didn't say this whilst we were at the viewing. I'm very disappointed that my time has been wasted and when the topic was brought up earlier nothing was said. I also don't appreciate that my request wasn't passed onto the landlord, even if likelihood is they would have denied it. My only positive is that booking and communication is advance was quick.NegativeProfessionalism

Robin · 27 August 2021

★★★★★ 5/5

Google

I really love their service, good customer service and quick delivery

Adaramola · 5 August 2024

★★★★★ 5/5

Google

George at Your Move in Surbiton Branch was very helpful, excellent Customer Service, very responsive and friendly. Most importantly fast and reliable. I would recommand it to anybody. Keep up the Great work at Your Move Surbiton

Aladdin · 8 July 2019

★★★★★ 4/5

Google

The team were very helpful, especially Lucy who sorted out a couple of problems very quickly. She came out when they realised they gave me the wrong keys after sign up.PositiveResponsiveness, Professionalism

Kevin · 8 February 2021

★★★★★ 5/5

Google

Lucy knows how to reduce the pressure you are under, when you look to move in a new place

Deyan · 30 January 2024

★★★★★ 5/5

Google

Many thanks to Henny, Surbiton’s Mortgage adviser. Throughout the difficult (nothing to do with her) moving process she was extremely helpful and fast at getting everything fixed. We will certainly use this service again.

Sarah · 30 July 2019

★★★★★ 5/5

Google

Great efficient service and communication. Lovely staff, especially Nick who helped us find our flat. He was very helpful, always polite and cheery. Made renting for the first time very easy. Definitely recommend.

Aidan · 30 July 2019

★★★★★ 5/5

Google

Fantastic work from Marcus in Surbiton, Very professional sales staff member. Helped me understand the whole sales process and as a first time buyer this was very important to me. He advised me in the best area’s to buy and had very extensive knowledge of the Surbiton and surrounding area’s. I feel a lot more confident in myself as a buyer and I would recommend Your-Move as a company to anyone who is looking for advice or assistance when finding a property. Big Thank you to the Surbiton Team!!

Ollie · 31 August 2019

★★★★★ 1/5

Google

Lloyd from lettings. Rude, raised his voice on several occasions. Accused my husband of lying. And slandered another estate agents. Not professional. This is the second time I have had problem with Your Move. They will take your money and stop contacting you and letting you know of any process. Even the landlord who asked Your move to advertise it are not happy . The estate agents that your move slandered have been so kind and helpful and have luckily found us a property to move into and only took three days. Your move took nearly three weeks!

Naomi · 30 July 2019

★★★★★ 2/5

Google

We had a couple of viewings with Nick. He knew before both viewings we had a 2 month notice on our current flat but when we got to each viewing (both on different days) he seemed to not know this. Both properties were available straight away so he just kind of brushed us off and seemed very uninterested in us. Both viewings we were double booked with other couples, not one after the other so very awkward and feels pressured into a sale. We have since found another property with a different letting agent who listened to us and found the perfect place which accommodates our 2 month notice period

Dana · 30 July 2019

★★★★★ 5/5

Google

Henny the mortgage adviser was absolutely amazing! She went above and beyond in helping us secure our mortgage for our family home. Would highly recommend her services. Thanks Henny!

Nicola · 30 July 2019

★★★★★ 1/5

Google

The most unprofessional agent that i have ever met. They advice in choosing a property, the way they sign contract and their support were simply terrible. Their agents are really unprofessional they transfer my deposit to somebody else's account and it cause some problems for me. In addition, when i was signing a contract they told me they have standard contract format but it wasn't. I don't know what would happen to me without the Advice of Citizen Advice Bureau. I trust Your-Move and it cost too much for me. I have already told to lots of students at Kingston university ... Don't work with this agent..

Behzad · 30 July 2016

★★★★★ 5/5

Google

Thank you to all the team at Surbiton Your Move, in particular Louis, for making my recent experience very pleasant and pain free. I would definitely recommend

J · 30 July 2019

★★★★★ 5/5

Google

Very satisfied with the efficient service provided by Your Move. The staff are helpful and friendly. Definitely recommend to anyone else who are looking to move into Surbiton.

Lzi · 2 September 2022

★★★★★ 1/5

Google

In the near two years I've rented through Your Move, I've had nothing but issues. Moving in is an issue, maintence is an issue, moving out is an issue. I've received rude emails, aborrent unprofessional behaviour from one staff member in particular when moving in- I refuse to ever rent through Your Move Surbiton again. Spare yourself a nauseating headache, and just go with another agency.NegativeQuality, Professionalism

Kristen · 27 August 2021

★★★★★ 5/5

Google

Many thanks to Henny for all the help as mortgage adviser, speedy professional work to get us the mortgage offer. All the best and see you soon. Paula+Alex

Maria · 30 July 2017

★★★★★ 5/5

Google

Great service by Derek & George in the Sales & Lettings team at the Surbiton office, always quick to respond and provide straight forward advice.

Stephen · 1 November 2022

★★★★★ 5/5

Google

Excellent customer service! Friendly staff l! Highly recommend! I have anxiety disorder and everyone was very helpful with emails,phone calls etc. I am very satisfied! 20⭐️⭐️⭐️⭐️

Elisabete · 2 September 2022

★★★★★ 5/5

Google

Thank you to all the team at Surbiton Your Move, in particular Louis, for making my recent experience very pleasant and pain free. I would definitely recommend

Julian · 30 July 2016

★★★★★ 5/5

Google

It was amazing. They are super professionals and gave all attention that I needed !! Thank you. Lucy in particularly make my dream realised but all team are amazing !PositiveResponsiveness, Quality, Professionalism

Vinicius · 27 August 2021

★★★★★ 5/5

Google

Bought a flat - Pascal and Keith were excellent and kept me posted all through to completion. I can’t thank them enough. Great service!!

IS · 13 February 2019

★★★★★ 5/5

Google

The lettings team at Your Move Surbiton work wonders. The whole application was completely stress free. They kept me up to date at every stage of the process and filled me with the utmost confidence. George, Lloyd and the whole team really went out of their way to make sure everything was as easy as possible. I would highly recommend Your Move and definitely favour their services again in the future.

Ed · 30 July 2019