Your Move Surbiton reviews

★★★★★ 5/5

Google

Fantastic support from Lucy, Tom and the team.

Tim · 2 April 2025

★★★★★ 5/5

Google

I had a very good sale experience from the Your Move Surbiton team. George and Pascal worked hard to get viewings around the property, and once the sale had been agreed Keith was extremely responsive to ensure the sale progressed through to exchange. The whole team were always contactable and knowledgeable making the process as non-stressful as possible.PositiveResponsiveness, Professionalism

Justin · 27 August 2021

★★★★★ 5/5

Google

Very understanding and customer friendly, they made every possible thing from their end to get me to my ideal home , shout-out to Abby , Yasmin and Cat z

N · 20 August 2026

★★★★★ 5/5

Google

This was my first experience of renting housing through an agency in England. Many thanks to Matthew for his professional work in preparing all the documents.

Vladimir · 28 May 2024

★★★★★ 5/5

Google

We have finally got the keys to our first home. Thank you very much for your support, we couldn’t I have gotten where we are without your support. we appreciate all the hard work you put in in helping us to secure our home. It was really complicated process but you were there to support us through. We will 100% recommend you to our friends and family. Thank you Rebecca and Isaac

Rebecca · 29 June 2023

★★★★★ 5/5

Google

Jay was in charge of my property sell. Throughout the experience, I appreciate very much his accountability and consistent dedication to my case. I am grateful to have him as my agent!

Yitian · 7 January 2024

★★★★★ 5/5

Google

Without Derek at Your Move, Surbiton, I don't think we would have managed to sell the property we were dealing with yet, his patience, professionalism and good humour kept us going and today we finally completed! We can't thank Derek enough for all his help - defintely 5++ stars, and I'll be recommending him and his team to anyone who asks me. Thank you Derek to you and all your team!

Beverley · 29 June 2023

★★★★★ 5/5

Google

I was extremely pleased with the professionalism and the efficiency of tenant finding by the Your Move team, especially Rhianna Van Ristell. Her welcoming and friendly approach is highly appreciated! Thank you!

Zorica · 21 October 2023

★★★★★ 5/5

Google

Lucy was very friendly and made everything clear and simple. Many thanks!

Liam · 25 September 2024

★★★★★ 1/5

Google

Do not touch this lot with a barge pole! The Manager Lloyd is horribly unprofessional, George was late for all 3 viewings and as a company, they won't take responsibility for anything. I had a con artist of a Landlord and Your Move were no hope, the Surbiton branch left me with a broken front door that wouldn't close on a bank holiday weekend, no washing machine for 10 weeks, a broken window for my entire year there, and mold which attributed to me being hospitalised with pneumonia ("just wash it with bleach"). By the end I was so distraught and tired of dealing with their "property managers" (who you'll chase every day and get passed round in circles, waiting weeks for any action), I requested my Landlords details to take legal action. Your Move tried refusing to supply me with his details! Unlucky for them I work in Property Management myself and was well aware of my rights, so pushed back. Eventually I contacted their CEO directly, and still they were useless! Right up to the check out process, which I took a day off work for, just to sit in the rain and wait for their auditor for an hour before receiving a phone call that they had been earlier in the day so they could "get home earlier", Your Move were absolutely abysmal. Eventually they offered me compensation, and when I followed up they asked me what I wanted it for?! AVOID THEM LIKE THE PLAGUE.NegativeResponsiveness, Professionalism

Becks · 27 August 2021

★★★★★ 5/5

Google

Tom, (Thomas Kilcoyne) has been a Godsend. Polite, professional and exceptionally helpful, he was extremely helpful in assisting me to find a suitable flat. None of the verbose fluff I found with other agents. In addition, all of the staff …

Floyd · 13 May 2025

★★★★★ 5/5

Google

I would like to share my experience with current and prospective clients of Your Move, Surbiton. Manager of Surbiton sales is Michael White, immediately he took office in Surbiton during the period of my sale with your move he was pro …

James · 13 April 2025

★★★★★ 5/5

Google

Great service from Lucy, Emma and the rest of the team. They were so friendly and helpful and made the whole process clear and simple. Any time they said they would call back they did. Any queries were answered instantly. Would definitely recommend.

Sam · 15 March 2025

★★★★★ 5/5

Google

Jay was very helpful in explaining the nuances of the local area to me.

Marcus · 28 May 2024

★★★★★ 5/5

Google

We had been looking for properties in the Surbiton area for a few weeks before we had a chance meeting with ‘Your Move’ Surbiton. We enquired about a sold property with Your Move and agreed to be listed on the mailing list for appropriate properties. Needless to say we were contacted and saw a property which we decided wasn’t for us. Within a week we were contacted again about a property in our prime location that had just had its sale fall through, and the rest is history. Our agent was Marcus, a sincere and pleasant young man. We were able to ascertain very quickly that Marcus, unlike other estate agents we have used, was focussed on us as a client and had respect for our lives and situations - not just about getting the most money for a sale as we have felt using other estate agents. Marcus gave us some fantastic advice along the way and his communication during a frantic release from lockdown was so greatly appreciated. He was personable from the get go and never pressurized us. From our offer to exchange was 30 days, a swift service which now days seems nearly impossible. Needless to say we are now happily in our house. It is not often in life you find yourself having a chance meeting with a salesman/agent whom you feel that you are not only able to endorse, but are able to call memorable. In years to come when we tell our children stories of our first home, as we have been anecdoted by our own parents, I believe I will still remember Marcus and the help, support and all around great service he provided us in helping to ensure myself and my partner a future in our first home. All of the team at Your Move Surbiton have been of great help and only add to the the great customer experience we witnessed during the purchase of our house. Prompt communication has been a constant, which I am sure once you start the house hunt you will understand can be a great frustration while using some estate agents. I wish ‘Your Move’ Surbiton every success and give them full recommendation as a very happy customer. Though unassuming in his appearance, Marcus has been nothing but an absolute credit to the company and beyond that, a friend when we needed support and advice. All the best, and I hope in years to come when we need to move again, Marcus and Keith will still be at Your Move so they can help us find our next adventure!PositiveResponsiveness, Quality, Professionalism

Mike · 27 August 2020

★★★★★ 5/5

Google

I have been in the process of finding a studio flat for myself in the area of Surbiton or Berrylands the last two months. The service I received from all the team, and especially Ms Lucy Harwood was absolutely amazing, great efficient work, very professional, in extreme high standards. I would also like to thank particularly Lloyd for his professional behaviour, and thanks for being so quick on his responses to any enquiry I had and also George and Lucy again!

Dimitris · 25 March 2020

★★★★★ 5/5

Google

While searching for properties in Kingston/Surbiton areas, our experience with Jay Beenessreesingh and Oliver Finnegan from 'Your Move Surbiton' has been exceptionally positive. They simplified our home-buying process by being there at every step, exceeding our expectations with quick responses, valuable advice, and excellent communication. We highly recommend 'Your Move Surbiton' and specifically suggest contacting Jay and Oliver for outstanding house-selling/buying services in these areas.

Nurhak · 16 January 2024

★★★★★ 5/5

Google

The team at Yourmove in Surbiton exhibited exceptional professionalism and were consistently available to help and support. Their remarkable responsiveness is notably commendable, with Derek, Keith, Lucy, and the entire team ensuring that my property purchase were aided with helpful support. I am positively impressed with their service delivery and will, undoubtedly, opt for their services in the future, should I choose to buy, sell or rent any additional properties. Good job 👏 👍🏼

Jack · 30 May 2023

★★★★★ 5/5

Google

Jay and his team have been absolutely fantastic dealing with our sale. Would highly recommend him.

N · 29 January 2024

★★★★★ 5/5

Google

Derek at your move surbiton, is extremely knowledgable of the local area. He was extremely helpful in the selling of our family home. We had a few issues which he sorted out promptly and efficiently. Nothing was too much trouble always available for help and advice.Made selling our house less stressful and would not hesitate to recommend anyone wishing to sell there home. Can’t recommend highly enough. Even after the sale happy to help. Offers a great service m marcham

Maureen · 1 November 2022

★★★★★ 5/5

Google

Jay and his team have been absolutely fantastic dealing with our sale. Would highly recommend him.

Natalie · 7 January 2024

★★★★★ 5/5

Google

5 stars for the best Agent, Miss Rhianna who managed to squeeze me in for a viewing of a flat I now live in and was very helpful throughout the renting proccess :) My experience with YourMove was great thanks to easy communication and quick response to all my messages and questions. It was my first time renting a flat in England and I couldn’t be happier with the Agency and Agents who helped me do it. Thank you!

Karolina · 1 November 2022

★★★★★ 5/5

Google

I have been with Your Move for a number of years and as my tenant has recently moved out, they have quickly found a suitable new tenant. In particular I have been dealing with Lucy and Rhianna and I was very impressed with their expertise and efficiency. I found them extremely helpful, friendly and a pleasure to deal with. I would have no hesitation in recommending them.

Sandra · 21 October 2023

★★★★★ 5/5

Google

I would like to leave this 5* review for Lucy. I work in sales meaning that I was rarely available to speak on the phone during regular office hours. Having said this, Lucy accommodated to my needs of having to do everything over e-mail and was very patient with me and prompt with her responses. In addition, she arranged for a viewing way out of office hours to ensure I don't miss out on the perfect apartment for me and has since kept in touch regularly to keep me updated on the process. Overall, I would say that she has been incredibly professional, helpful and a joy to deal with. I will definitely be recommending her to family and friends as she made the process of finding somewhere within my desired time-frame and budget so easy and stress free! If you call Your Move Surbiton, ask for her and I assure that you will be 100% satisfied with the service you receive.PositiveResponsiveness, Quality, Professionalism

Payam · 27 August 2022