Hawes & Co Surbiton reviews

★★★★★ 5/5

Google

Sarah and her team were excellent, very efficient at sorting photos and the property description and organising a weekend of visits, our house sold with in 5 days. Always polite and very supportive throughout the whole moving experience. We would highly recommend their services.

Lynda · 6 February 2023

★★★★★ 5/5

Google

Thank you to Rosie and Sara for the excellent service from beginning to enter new our home. Excellent communication and immediate feedback updates throughout the process . Will suggest and recommend HAWES and CO is the best letting agent and best wishes for the future. Special thanks to Rosie and Sara for your great support. Thank you Merry Christmas and Happy New year

Antony · 7 January 2024

★★★★★ 5/5

Google

Both Michael Gibson and Dovy were very helpful during the purchase of our first home. We unfortunately worked with a solicitor who was very unresponsive and both Michael and Dovy helped reassure us and help push our solicitors in the right director. Will definitely use them in the future when we sell.PositiveResponsiveness, Quality, Professionalism

Michael · 25 August 2021

★★★★★ 5/5

Google

We sold our house through the Surbiton branch. Sarah and Chloe were particularly helpful throughout the process. As first time sellers, it was reassuring having a professional team look after all our needs. I would definitely recommend.

Ruth · 11 July 2023

★★★★★ 5/5

Google

We worked with Hawes & Co for both our house sale and purchase, with Liana leading both parts of this for us. The team were all excellent and Liana especially made the process as smooth and simple as possible, and it wasn’t easy! She kept us up to date, explained processes for us and was happy to email, speak or meet in order to ensure we were kept informed of progress. Our upward chain was not always smooth sailing and she dealt with our concerns extremely well and got it all back on track many times! We certainly wouldn’t hesitate to recommend the team or to use them again in the future.

Lisa · 8 November 2023

★★★★★ 5/5

Google

This was our first house purchase and Liana was on the other end of the phone to answer any questions from the outset. Throughout a tricky process she kept us informed and helped navigate our way through to exchange. Sarah was also a great help. Would highly recommend Hawes & Co Surbiton.PositiveResponsiveness, Professionalism

Rhian · 25 August 2021

★★★★★ 5/5

Google

Outstanding, from start to finish. If you want a skilled, professional, friendly team managing your sale/purchase, these are the agents to contact. Huge thank you to everyone involved, especially Sarah, Richard and Lianna who exceeded expectations.

Michelle · 11 June 2023

★★★★★ 5/5

Google

I thank Sarah Walker and her team guided through this transaction so smoothly. I have no hesitation to recommend my friends or relatives to use your services. From Peter Nam

Peter · 8 November 2023

★★★★★ 5/5

Google

We recently completed on our property which we purchased through Hawes and Co. Surbiton. The property was as presented on their website (no nasty surprises unlike some we had viewed) and not overpriced. We viewed the property three times before completion which Hawes was happy to accommodate. Throughout the conveyancing process Sarah from Hawes and Co was in constant communication and tried on several occasions to move the process along despite contralto delays by our buyers’ solicitors. We would thoroughly recommend Hawes and Co.

Jane · 9 September 2023

★★★★★ 5/5

Google

We have recently had a very positive experience selling our property with Hawes & Co Surbiton. Sarah Walker and the team gave us loads of assistance with the practicalities of selling, always responded quickly to questions and requests, and were able to obtain an offer on the property within a couple of weeks of marketing it.

Theo · 7 February 2020

★★★★★ 5/5

Google

Excellent services. I rented a studio through them, they ( specially Sara ) was of great help and guided at every step. This is my first time renting any property ever on my own. But I did not feel worried or tensed at any step. Everything was taken care of. Thank you so much.

Hamza · 27 March 2024

★★★★★ 5/5

Google

Moving into my first flat together with my partner couldn’t have been an easier transition. Rosie and Sara were simply brilliant, guiding us through every step of the process. Would highly recommend.

Morgan · 10 August 2023

★★★★★ 5/5

Google

Recently rented a flat via Hawes & Co, it was an excellent experience! Max was very helpful through the whole process, and kept us updated at every stage of the rental. Felt very well looked after during the move, thank you Max & Hawes & Co!

Miranda · 6 February 2022

★★★★★ 5/5

Google

Thank you to Michael Gibson for helping us get exchanged in time for Christmas. I ended up being at the bottom of a long chain which wasn’t without hiccups along the way, but I’m delighted to know that my purchase is secure ready for completion in the New Year. Thank you!

Kate · 6 February 2021

★★★★★ 5/5

Google

We recently bought a House advertised by Hawes and Co in Surbiton . Throughout the entire process Chloe and Sarah were very helpful from our initial viewing, to arranging additional visits. I would recommend them for their friendly and professional and helpful attitude. On a personal note - Thank you Chloe

Selwof1 · 26 April 2024

★★★★★ 5/5

Google

We struggled quite a bit to sell our home as it was quite unique, so this meant having to deal with several agents. Sarah and her team in Surbiton were simply outstanding. Honest, professional, knowledgable and reassuring throughout.PositiveResponsiveness, Quality, Professionalism, Value

Nina · 25 August 2022

★★★★★ 5/5

Google

Used Hawes & Co to rent our property and everyone there, in particular Sara who dealt with us was so helpful throughout. The process was quick and easy, and Sara was very responsive and accommodating and couldn’t have gone any smoother!

Owen · 24 September 2024

★★★★★ 5/5

Google

Liana and Sarah were very helpful during our buying process and always made time for our trades people visits prior to purchase.

James · 8 December 2023

★★★★★ 5/5

Google

Very professional and knowledgeable agents. They know the local area and the market well and gave sound and helpful advice. Both Sarah & Amir were friendly and helpful with any questions we had.

Sarah · 6 February 2023

★★★★★ 1/5

Google

They are scammers and liars, you also show up at the office to talk about different problems and they lie to you saying that the person you have previously contacted is not here but it is a lie, they do not want to attend to your problems or solve them. THEY HAVE GOT ME INTO PROBLEMS AND THEY ARE NOT RESPONSIBLE, I HAVE PROOF THAT THEY GAVE ME ERRORS AND BESIDES I AM THE ONE WHO HAS TO PAY EXTRA BECAUSE OF THEIR FAULT

Paula · 6 February 2023

★★★★★ 2/5

Google

We rented through hawes and co for 2+ years. From what I can gather from other reviews, H&C provide decent customer service for sellers and buyers, but unfortunately this was not our experience as tenants. We are fortunate enough now to be in a position to buy, but we will actively avoid H&C for future sales because of our experience as tenants. In our experience there was a culture of general hostility towards tenants, a perpetuation of the idea that tenants are in some way a nuisance by virtue of being a tenant. Admittedly the volume of interaction you'll experience from the managing agents is dictated to some degree by your landlord, but we were given more quiet enjoyment and treated with more courtesy at University as student tenants, which feels worth noting. Their property management department are unpleasant to deal with and other departments seem to lack organisational skills and have worryingly little knowledge of housing legislation. During our tenancy, we had a number of people - staff and contractors - letting themselves in without permission or prior notice, which really impacts how you feel in your (albiet, rented) home. My advice would be to avoid, but if you do chose to rent with H&C, be prepared to advocate for yourself and challenge their default position; I think tenants can often assume that estate agents' practice will be guided by best practice and law, but in our experience H&C didn't always follow the book, and certainly weren't interested in upholding tenants' rights.

Josephine · 6 February 2023

★★★★★ 3/5

Google

Very enthusiastic at the beginning with a very professional approach to the sale, examples, photos and broachers. Lots of viewings started straight away, culminating in serval opportunities. After discussions and with very good advice, a buyer was selected. This was very positive and as a cash buyer would result in a quick sale. This certainly made me very happy as I had two other messy estate agents loosing buyers at the last minute, costing me 8 months of time and money. Expectations slowly withered as it became apparent the progress dramatically slowed down and the eye was taken off the ball, even though I was quite explicit about keeping on top of this, as from the last two experiences. Deadlines given by me came and went and a lot of and I mean a lot of concessions were given. This resulted in unleashing my anger in the agents office, which got a lot of attention, where by, with a happy ending, quickly resolved all issues and prompted a swift exchange and completion. I would like to highlight the fact that being an estate agent is not very easy and puts them in a very difficult position of negotiating with several parties and trying to please all in a professional manner, I do take my hat of to them. In the whole they were polite and professional but just need to be on top of all their business dealings. Thank you.

Andrew · 6 February 2023

★★★★★ 5/5

Google

Nothing but an extremely positive experience with Hawes & Co. from start to finish. Richard and Sarah were patient and communicative throughout our whole house purchase process, I would highly recommend.

Matthew · 6 February 2023

★★★★★ 5/5

Google

Sarah and her team are proficient. She was patient with the overall sales process which took a few months due to multiple chains. Sarah helped us liaise within the chain to make sure all parties were aligned to completing the sale as soon as possible.

Nikhil · 6 February 2021