Hawes & Co Surbiton reviews

★★★★★ 5/5

Google

I’ve had a really positive experience with my letting agent - Hawes & Co Surbiton and would highly recommend their service. The whole process was handled professionally, efficiently, and with great communication throughout. A special thank you to Pollyanna and Laurie-Ann, who were both incredibly helpful, friendly, and responsive at every stage. They made what can often be a stressful process feel smooth and straightforward, always keeping me informed and going the extra mile to help. It’s reassuring to deal with a team that genuinely cares about their clients and provides such a high level of support. Thank you again for all your help!

Dilini · 23 March 2026

★★★★★ 5/5

Google

We had a fantastic experience working with Paul while buying our first home in Surbiton. As first-time buyers, the whole process felt quite overwhelming at the start, but Paul made everything so much easier for us. He was incredibly professional, patient, and always available to answer our questions. Paul guided us through every step of the process and made sure we felt confident with each decision. His communication was excellent, and he genuinely cared about helping us find the right home rather than just closing a deal. Thanks to Paul, buying our first house became a smooth and positive experience. We are so grateful for all his help and would highly recommend him to anyone looking to buy or sell a property. 10 Stars⭐️

Maryiam · 16 March 2026

★★★★★ 5/5

Google

We honestly couldn’t have asked for a better estate agent than Paul. From the very beginning, he was approachable, knowledgeable, and completely dedicated to helping us find the right home. He was always available to take our calls, answer our questions, and provide reassurance whenever we needed it. Paul went above and beyond to make sure we had all the information we needed at every stage. If there was something we were unsure about, he would quickly find the answers and come back to us without delay. His communication was excellent, and we always felt supported and well-informed. Buying a home can be stressful, but Paul made the process so much smoother. Thanks to his hard work and commitment, we were able to secure our dream home. We’re incredibly grateful and wouldn’t hesitate to recommend him to anyone looking to buy or sell.

Maria · 13 March 2026

★★★★★ 5/5

Google

We had an absolutely fantastic experience working with Paul as our estate agent. From start to finish, he was incredibly helpful, professional, and always available whenever we needed assistance. No question was ever too small, and he consistently took the time to provide clear answers and guidance throughout the entire process. What really stood out was Paul’s dedication and responsiveness. Whenever we needed information or updates, he made sure to get the answers quickly and keep everything moving smoothly. He was proactive, supportive, and genuinely committed to helping us find the right home. Thanks to Paul’s hard work and persistence, we were able to secure our dream home. We truly appreciate everything he did for us and would highly recommend him to anyone looking for a reliable and dedicated estate agent.

Ronaldo · 13 March 2026

★★★★★ 5/5

Google

The whole buying process has been smooth with Hawes and Co. A special mention to Paul who has been on hand the whole way through to answer any questions, make suggestions and action things in a prompt manner. I wouldn’t hesitate in recommending them to sell your home. Whether you’re a seller or buyer, the experience with them, will be an excellent one.

Lee · 13 January 2026

★★★★★ 5/5

Google

As tentative first-buyers, I would highly recommend Chloe Parchment at Hawes & Co, who acted as estate agent to our seller. Chloe was extremely professional, approachable and had excellent communication from first visit to move in. We would definitely use Hawes & Co in future.

Rebecca · 13 March 2026

★★★★★ 5/5

Google

Hawes & Co look after 5 blocks of flats for us and we are very happy with the service they provide. We work closely with Rosie (the manager) and her colleagues Sara and Kelly in lettings who are all excellent. We have low voids and high levels of renewals across the portfolio which is mainly due to the hard work they put into marketing and looking after the properties and our tenants. The team are brilliant when it comes to communication and handling the rent, where Michelle in accounts is outstanding. We manage the repairs in house but nonetheless work closely with Jeff and the team in the property management department who also do a great job handling tenant enquiries to make sure that the properties are well maintained.

Christopher · 8 March 2025

★★★★★ 5/5

Google

Brilliant estate agents who helped us sell our fathers flat in Surbiton after he passed away. They were super pro-active, went above and beyond, helping to find out details we didn't know ourselves and persevering through some bumps along the way. Both Richard and Chloe were great, I would highly recommend them

Anna · 31 October 2025

★★★★★ 5/5

Google

I recently rented a property through Hawes & Co Surbiton, and the experience was excellent from start to finish. Sara was extremely supportive, professional and friendly throughout the process. She communicated clearly, responded quickly to …

Inshaf · 13 December 2025

★★★★★ 5/5

Google

Outstanding experience with Hawes & Co from start to finish. They were completely committed to getting our house sold and special thanks to Paul and Richard for their exceptional work. …

Rav · 13 December 2025

★★★★★ 5/5

Google

Thank you very much to Sara and the team at Hawes & Co Surbiton for helping me finding a property in Surbiton. Sara was ALWAYS available for answering my phone calls for a question or an update. Her responsiveness was incredible, if she didn’t pick up, she always called back or send me an email for updates. Her professionalism, kindness, patience and good energy made my search less difficult and I felt like I was in good hands. I do not hesitate to recommend Sara as lettings negotiator (even if I hope to stay in this property for a very very very long time).

Val · 1 June 2025

★★★★★ 5/5

Google

Thank you to Sarah and Liana for the excellent service from beginning to end of selling our home. Very quick to get our house on the market with beautiful photographs, regular communication and attentive progression of the sale through a difficult market with a few hiccups along the way! Sarah was very helpful with great recommendations for surveyor, solicitor and removal companies, who were all brilliant and kept in regular touch with support, advice and updates throughout.

Nicola · 7 January 2024

★★★★★ 5/5

Google

Positive experience on the property. All thanks to Paul everything went smoothly. Thanks again

Nabeel16nk · 13 February 2026

★★★★★ 1/5

Google

Our experience as tenants in a house managed by Hawes and Co was actually rather pleasant and we were sad to leave a lovely rented house which we needed whilst we were purchasing another property. The property was well managed and maintained during the tenancy, special mention to Jackie who was communicative, helpful and timely with all requests. This experience was tainted however at the end of our tenancy when the dreaded end of tenancy clean and inventory had to be conducted. As a property owner and landlord myself, I have seen how estate agents and property managers operate depending on whether one is a tenant or the landlord. To say as tenants we were treated with contempt by none other than the head of property management would be an understatement. We found the above to be disingenuous , curt and deceitful during the end of our tenancy. We left the rented house cleaned to a professional standard as only one should and even had this confirmed by the independent inventory clerk the following day. The check in and check out inventories showed the same standard of cleaning, however the property manager found a way to claim an immoderate amount for 'professional cleaning' by amending the inventory and then having the gall to ask if we accept the charges. Obviously, we disputed this and after hours of collecting evidence for and completing the application for the Tenancy Deposit Scheme dispute, we were happy that the independent body upheld our dispute and returned the majority of what was excessively clawed back from our deposit for 'further cleaning'. The head of property management's intent on betterment for the landlord was palpable from the moment she intervened in our moving out process. I feel sorry for any tenants who ever have to go through an experience such as this at the hands of greedy and untrustworthy property managers and landlords. As a result, we will never use Hawes and Co again in any capacity and would strongly recommend any tenant to keep a log of evidence for their own protection. The Tenancy Deposit Scheme is there for a reason.

Richard · 11 July 2023

★★★★★ 5/5

Google

I can thoroughly recommend Hawes and Co of Surbiton. We all know it is a highly stressful business buying a home and Hawes and Co were excellent in guiding me through every step of the process. They even offered to help me with the paperwork and the use of their printer because I was in temporary accommodation at the time. A big thank you to Sarah, Richard, Leanne and the Team at the Surbiton branch for a job well done.

Sean · 12 May 2023

★★★★★ 5/5

Google

My partner and I had a great experience finding a flat to rent with Hawes and Co. Pollyanna was very helpful in answering any enquiries we had and making our move swift and seamless. Thank you!

Tiffany · 6 April 2026

★★★★★ 5/5

Google

I have recently started renting a property through Hawes&Co. From the first viewing of the property through to collecting the keys and moving in, the process was very smooth. Hawes&Co were prompt at responding to our enquiries and emails. They kept us updated at every step of the process! We were very impressed and will certainly be recommending Hawes&Co to our friends and family. Special mention to Sara who was incredibly helpful throughout the process.

Sophie · 18 March 2025

★★★★★ 5/5

Google

Rosie and her team were super helpful and easy to communicate with throughout our house letting proces. We unfortunately couldn't find a tenant through Hawes and Co but we really valued how accessible the team was day to day. Rosie would nearly always pick up the phone first time or reply to our emails within an hour. We highly reccommend their services to any homeowners thinking of working with them. Thanks again.

Rob · 8 November 2023

★★★★★ 5/5

Google

We sold our property through Hawes & Co, working with Liana and despite having one buyer withdraw, Liana moved quickly to remarked our property and find us another buyer within a week. We were in a small chain but still had to push hard to get our preferred exchange and completion dates and Liana was great at keeping us updated and working on our behalf to coordinate with the rest of the chain.

Fraser · 9 October 2023

★★★★★ 5/5

Google

The Surbiton office, in particular Liana and Sarah, have professionally guided us through sale and exchange of our property. From the valuation through to viewings they have been exceptional by keeping us up to date on a regular basis and have given helpful advice. A buyer was secured extremely quickly for our property and they have been open and friendly, responding and answering our many queries promptly. We highly recommend the service offered by Hawes and Co Surbiton to ensure as stress free a move as possible.

Derek · 6 February 2023

★★★★★ 5/5

Google

Sarah and the team at Hawes & Co. have been fantastic help guiding us through the purchase of our new home. They were always on hand to explain and offer guidance at numerous stages during our purchase and helpful in communicating between all parties. We have since used them to manage the rental a further property and as first time landlords they were very helpful in explaining terminology, recommending works that would increase the rent and securing us a good tenant. We would happily use them again in the future should we need and highly recommend them.

Stephen · 6 February 2023

★★★★★ 5/5

Google

From seeing the property to moving in was a quick and simple process, every step of the way Pollyanna was available to us and able to answer questions/ resolve issues.

Daniel · 6 April 2026

★★★★★ 5/5

Google

Hawes & Co acted as the agent between us and the seller of the flat we bought. I mainly dealt with Sarah and she was always responsive and professional, pushing anything she could along for us. When we got closer to completion, one of the Hawes & Co agents very kindly went and turmed the fridge/freezer on for us a couple of days before which really helped us out as we weren't very local. Thank you for all of your help, we got there in the end!PositiveResponsiveness

Kerry · 25 August 2022

★★★★★ 5/5

Google

I bought a house this month through Hawes and co, very grateful for the help from Liana and her team. The man who helped us view the house is very friendly and handsome. During the whole transaction process, Liana has been helping to coordinate, contact lawyers, and promote the development of this case, so that buying this house completed very quickly. The people in the whole company are very lovely. If I want to sell or let the house in the future, I will choose Hawes and co., from yanPositiveResponsiveness, Professionalism

Bo · 25 August 2022