Hawes & Co Surbiton reviews

★★★★★ 5/5

Google

We struggled quite a bit to sell our home as it was quite unique, so this meant having to deal with several agents. Sarah and her team in Surbiton were simply outstanding. Honest, professional, knowledgable and reassuring throughout.PositiveResponsiveness, Quality, Professionalism, Value

Nina · 25 August 2022

★★★★★ 5/5

Google

Used Hawes & Co to rent our property and everyone there, in particular Sara who dealt with us was so helpful throughout. The process was quick and easy, and Sara was very responsive and accommodating and couldn’t have gone any smoother!

Owen · 24 September 2024

★★★★★ 5/5

Google

Very professional and knowledgeable agents. They know the local area and the market well and gave sound and helpful advice. Both Sarah & Amir were friendly and helpful with any questions we had.

Sarah · 6 February 2023

★★★★★ 5/5

Google

Liana and Sarah were very helpful during our buying process and always made time for our trades people visits prior to purchase.

James · 8 December 2023

★★★★★ 1/5

Google

They are scammers and liars, you also show up at the office to talk about different problems and they lie to you saying that the person you have previously contacted is not here but it is a lie, they do not want to attend to your problems or solve them. THEY HAVE GOT ME INTO PROBLEMS AND THEY ARE NOT RESPONSIBLE, I HAVE PROOF THAT THEY GAVE ME ERRORS AND BESIDES I AM THE ONE WHO HAS TO PAY EXTRA BECAUSE OF THEIR FAULT

Paula · 6 February 2023

★★★★★ 2/5

Google

We rented through hawes and co for 2+ years. From what I can gather from other reviews, H&C provide decent customer service for sellers and buyers, but unfortunately this was not our experience as tenants. We are fortunate enough now to be in a position to buy, but we will actively avoid H&C for future sales because of our experience as tenants. In our experience there was a culture of general hostility towards tenants, a perpetuation of the idea that tenants are in some way a nuisance by virtue of being a tenant. Admittedly the volume of interaction you'll experience from the managing agents is dictated to some degree by your landlord, but we were given more quiet enjoyment and treated with more courtesy at University as student tenants, which feels worth noting. Their property management department are unpleasant to deal with and other departments seem to lack organisational skills and have worryingly little knowledge of housing legislation. During our tenancy, we had a number of people - staff and contractors - letting themselves in without permission or prior notice, which really impacts how you feel in your (albiet, rented) home. My advice would be to avoid, but if you do chose to rent with H&C, be prepared to advocate for yourself and challenge their default position; I think tenants can often assume that estate agents' practice will be guided by best practice and law, but in our experience H&C didn't always follow the book, and certainly weren't interested in upholding tenants' rights.

Josephine · 6 February 2023

★★★★★ 3/5

Google

Very enthusiastic at the beginning with a very professional approach to the sale, examples, photos and broachers. Lots of viewings started straight away, culminating in serval opportunities. After discussions and with very good advice, a buyer was selected. This was very positive and as a cash buyer would result in a quick sale. This certainly made me very happy as I had two other messy estate agents loosing buyers at the last minute, costing me 8 months of time and money. Expectations slowly withered as it became apparent the progress dramatically slowed down and the eye was taken off the ball, even though I was quite explicit about keeping on top of this, as from the last two experiences. Deadlines given by me came and went and a lot of and I mean a lot of concessions were given. This resulted in unleashing my anger in the agents office, which got a lot of attention, where by, with a happy ending, quickly resolved all issues and prompted a swift exchange and completion. I would like to highlight the fact that being an estate agent is not very easy and puts them in a very difficult position of negotiating with several parties and trying to please all in a professional manner, I do take my hat of to them. In the whole they were polite and professional but just need to be on top of all their business dealings. Thank you.

Andrew · 6 February 2023

★★★★★ 5/5

Google

We’ve had an amazing experience with Hawes&co. I highly recommend them ! Sara in particular as she has gone above and beyond to assist us in any way she could ! Extremely friendly and professional service.

Hanae · 22 May 2025

★★★★★ 5/5

Google

Nothing but an extremely positive experience with Hawes & Co. from start to finish. Richard and Sarah were patient and communicative throughout our whole house purchase process, I would highly recommend.

Matthew · 6 February 2023

★★★★★ 5/5

Google

Sarah and her team are proficient. She was patient with the overall sales process which took a few months due to multiple chains. Sarah helped us liaise within the chain to make sure all parties were aligned to completing the sale as soon as possible.

Nikhil · 6 February 2021

★★★★★ 5/5

Google

Big thanks to Sarah and the colleagues! As a first time buyer, I was not familiar with the purchasing processes but Sarah was always patient and pleasant and the team provided me with great support when needed. I wouldn't hesitate to recommend them to anyone.

Pierre · 6 February 2021

★★★★★ 5/5

Google

My experience with Hawes & co was fantastic, thanks to Sara's outstanding assistance. She went above and beyond to address all my needs and concerns. Sara kept me in the loop the whole process and dealt with everything promptly and effectively. I highly recommend them!

Loretta · 26 April 2024

★★★★★ 5/5

Google

We have had an excellent experience buying a bungalow through Hawes and Co. Liana was amazing and kept us fully informed throughout. She was so supportive and professional. She always did everything she promised. We were so impressed. The other staff we had contact with were also excellent.

Peter · 7 February 2020

★★★★★ 5/5

Google

Wonderful service and very friendly staff. They were very determined to help us find a home and succeeded despite the odds.

Alexander · 11 October 2025

★★★★★ 5/5

Google

Super service from Sarah and her team, very patient and professional. Got us our asking price and always very helpful as we had never sold a property before. Highly recommended.

Denis · 6 February 2023

★★★★★ 5/5

Google

We had such a great experience in the lettings department of Hawes & co Surbiton. Max and Simona were both incredibly patient and always at the end of the phone whenever we had any questions. A really friendly team and incredibly well organised.

Rachel · 6 February 2021

★★★★★ 5/5

Google

Hawes & Co Surbiton - Thank You to the Sales Team - Great Service on the Sale of my House - Sarah, Michael & Liana were all very pro-active & professional - Many thanks to all & well done!!!PositiveResponsiveness, Professionalism

Benita · 25 August 2021

★★★★★ 5/5

Google

Dovy was helpful through every step of the property purchase. All my enquiries were responded too within a couple of hours, and his effort made the (already very stressful) process much less stressful than it could've been.

Jonathan · 6 February 2022

★★★★★ 5/5

Google

My partner and I started looking to relocate to Surbiton last November. Luckily we stumbled across Hawes and Co (particularly Joe Stevens) who could not have been more helpful and amazing to work with. When the flat we put our original rental offer down on was taken off the market a few weeks before we had to move because the landlord found a buyer Joe and his colleagues could not have been more amazing in the way they found us a nicer flat in our price range which was also closer to the station (something high on our list of priorities) in virtually no time! I can't say I have ever had so positive an experience with renting as I have had with Hawes and Co. The people who work there are just friendly and 'normal'. No feeling of you just being another potential 'sale' or adding to their KPIs. No annoying salesman attitude. I'd recommend them and will be using them again if and when I next look to move. Thank you all so much again!!

Anne · 7 February 2019

★★★★★ 5/5

Google

We bought a flat in Brighton road Surbiton in March 2018 through Hawes and Co Surbiton. We had been looking for just under a year when we saw the flat online and so the last thing we wanted was to deal with another comission thirsty agent trying anything to sell us a property. We dealt with Samuel and Greg who were absolutely fantastic!! They showed us around the flat on 2 or 3 seperate occasions while we were trying to make our minds up and each time they had lots of patience and told us we must take our time and do what we feels right. Was really nice to have an agent deal with you on a personal level for a change. Even once the offer had been accepted and we went through the various purchase stages, they were a breeze to deal with. Highly recommend them to anyone and we will be sure to consider them again In future if we ever sell or rent out.

Blake · 7 February 2019

★★★★★ 5/5

Google

I always thought the letting agents are just there to rent on behalf of owners - I was so wrong. Charlie and team have been so fantastic and responsive whenever we needed them. We had a burglary and they were here with us even before police - supporting us not only with fixing things but providing mental support as well. It seems being affectionate, courteous comes naturally to them. I am sure I'll always use Hawes for my property needs. I highly recommend them to everyone. Thanks again to Hawes team - especially Charlie for everything you do.

Aashim · 7 February 2019

★★★★★ 5/5

Google

I had the pleasure of viewing and offering on a house through the delightful Michael Gibson from Hawes and Co in Surbiton. I have to commend Michael and the team on the friendly, knowledgeable and efficient service which they provided. They were extremely professional and kept me regularly updated. Michael combines a very detailed knowledge of the market in the area with great communication and an enormously personable nature. I would highly recommend Michael and the Hawes and Co Surbiton team to anybody looking to buy in the area.

Natasha · 7 February 2019

★★★★★ 5/5

Google

Greg and the team at Hawes & Co are fantastic. From when we started looking to the point of exchange today, Greg has been there as a supportive guide every step of the way. Everyone in the office are ready to be of whatever help they can and their knowledge of the buying system has helped incredible amounts (especially for nervous first time buyers like we were). I cannot recommend this firm or the people that work for Hawes & Co highly enough. Will definitely be knocking on the door if and when we come to sell. Thank you Greg!

Rachel · 7 February 2019

★★★★★ 5/5

Google

We would like to say a big thank you to Michael and Greg from Surbiton branch Hawes & Co. From day one we have experienced excellent customer support throughout the buying and selling. We felt they were both very knowledgeable of the market and never pushy at any point. Micheal was dealing with our purchase and he always returned calls promptly and made sure if we had any concerns they were dealt with quickly. He went out of his way with viewings which we really appreciated. We have recommended Hawes & Co to friends looking to sell and would like to thank you again for your help. Lauren&Luke

Lauren · 7 February 2019