Trusted Agent profile Β· Surbiton, Surrey

Dexters Surbiton reviews

β˜…β˜…β˜…β˜…β˜… Excellent

2,042 reviews across 2 platforms

20 Claremont Road, Surbiton, Surrey, KT6 4QU

Part of Dexters, see every office.

Dexters's office in Surbiton, Surrey, at 20 Claremont Road, is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

Google logo

4.9 / 5

2,040

Reviews on Google

This office

View Agents logo

4.5 / 5

2

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Surbiton office, from every platform, shown as written. First names only.

5/5

Google

Harvey and the team have been massively helpful throughout the whole process. Dexters found many relevant properties to view and organised the viewings promptly. They have also been in constant contact with myself and all other parties involved to help push along the buying process!

Jack Β· 4 August 2024

Agent replied Β· 25 August 2024

Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

It was a great experience working with Dexters. Ayca and Amy, in particular, were fantastic, incredibly responsive and always there to answer any questions we had. They made the process of settling into a new country so much easier for us.

Venkatesh Β· 23 March 2026

Agent replied Β· 13 April 2026

Dear Venkatesh, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

We purchased a flat through Dexters Kingston and were well looked after from booking the first viewing right through to collecting the keys. Harry Khan and David Fisher kept both seller and buyer up to date during the conveyancing process helping the solicitors to resolve communication breakdowns and misunderstandings, which was v helpful. Thanks guys!

Natasha Β· 29 December 2023

Agent replied Β· 21 March 2024

Dear Natasha, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Sonia at Dexters has been great in her support and she is truely focused on delivering excellent service to the clients and tenants. It's my first time to instruct Sonia and her amazing team to manage my flat rent and I won't hesitate to recommend Sonia as best Kingston agent! Thanks Sonia, Alex and team.

Nada Β· 22 December 2023

Agent replied Β· 21 March 2024

Dear Nada, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Having a great experience with Dexters Letting Agency so far, thanks to Bella Briley! She has been incredibly helpful, responsive, and professional throughout the process. Bella is making everything so much easier, and I truly appreciate her support. Highly recommend!

Ahmed Β· 25 September 2024

Agent replied Β· 23 October 2024

Dear Ahmed, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

5/5

Google

We have had a great experience with Dexters Kingston and would highly recommend them for anyone looking to move property. Most recently we have been working with Sonia and she has made the process of moving house during the pandemic so much easier. We are very grateful for her time! Whenever we have had questions, she has always been very quick to respond with helpful answers and has done whatever she can to support us through this move. Considering everything that is currently going on, we have been so impressed with the quality of service we have received from Dexters, and in particular Sonia, and if we move again in the future we will definitely be using this estate agent! We have worked with many different estate agent companies in the past, and this has, by far, been the easiest, most positive and least painful experience we have had. Thank you so much! 😊

E Β· 22 March 2021

Agent replied

Dear E M, I was delighted to read the comments in relation to our Kingston office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Joey Syrett was incredibly helpful in my apartment search. He quickly understood my needs, provided great options, and was always responsive and flexible with viewings. His honest advice and support made the whole process smooth and stress-free. Highly recommend!

Zach Β· 9 October 2024

Agent replied Β· 23 October 2024

Dear Zach, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

We would like to thank Joshua Evans for his assistance and patience. We truly appreciate his efforts in finding a home that suits both our needs and our family. We look forward to working with him again in the future.

Mert Β· 23 September 2024

Agent replied Β· 23 October 2024

Dear Mert, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Joshua from Dexters Kingston branch is professional and friendly. Just a little chat over the phone, he can understand what I need and provide me choices that absolutely suit me. Lucy is helpful as well, she liaises with me and all the parties to make sure the process going so smoothly. Excellent job for both πŸ‘πŸ‘ …

Tf Β· 25 October 2023

Agent replied Β· 28 October 2023

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Kelsey was fantastic to work with! She consistently sent me emails with new properties that matched my needs and was always available to answer questions. Her dedication and responsiveness made the process so much easier. Highly recommend!

Yordanka Β· 5 November 2024

Agent replied Β· 10 November 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Dexters Kingston have been helping us look for a property to rent in the area. Kelsey has been helping us and has been very proactive in finding us some really nice properties which she has been very knowledge about as well as the general area!

Alex Β· 26 June 2024

Agent replied Β· 25 August 2024

Dear Alex, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

Ayca and Amy have been non stop helpful since the start of my renting journey. When one place fails they find another in a matter of days. They are both great with communication and rapid responses.

Matthew Β· 6 April 2026

Agent replied Β· 13 April 2026

Dear Matthew, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

Working with Dexter’s has been a phenomenal experience and Joshua has been a huge reason that has been the case. He is been top notch with helping us to find a flat, easy to communicate and proactive with our needs. I highly recommend everyone to work him, the branch and the company.

Darwin Β· 28 January 2024

Agent replied Β· 21 March 2024

Dear Darwin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I contacted Dexters and viewed a property. While in the end I did not sign for a property, I would like to thank Kelsey for her help in the search. She was very professional, friendly and a good communicator.

Sameer Β· 23 September 2024

Agent replied Β· 23 October 2024

Dear Sameer, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

After having a horrible experience with our current agents, I am absolutely delighted that we got to deal with Dexters Kingston. The whole team working with us to get our rental confirmation were extremely professional, helpful and friendly. Jessica Steers is a wonderful agent, very friendly and helpful, she and her colleague Sonia helped speed up the process and were always a phone call away to answer any questions. Thank you so much for making this a smooth process.

Mona Β· 27 February 2021

Agent replied

Dear Mona, Thank you for your kind words regarding Jessica and Sonia in our Kingston office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Dexters have been really great in helping us locate a property to suit our needs and wants. Kelsey Hargan was really attentive and provided us with a bunch of good options. We ultimately chose another area but through no fault of Kelseys. Thank you for your help and support :)

Christopher Β· 29 February 2024

Agent replied Β· 21 March 2024

Dear Christopher, We really appreciate you taking the time to leave such lovely comments about Kelsey. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Google

We viewed a property recently where Mustafa was very helpful and assisted us with the information we asked for. He followed up and kept us informed of any new properties coming on the market meeting our research criteria I can only recommend Mustafa and Dexters Thank you

Andreea Β· 27 April 2024

Agent replied Β· 25 August 2024

Dear Andreea, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

Dexters in Kingston has been providing trusted & reliable service covering rent & sale of my property over many years. I like to mention Sonia De Abreu & her team who are always attentive and responsive to queries and address any issue. I would refer to any local owners, buyers and sellers this area. Thanks again.

Saiful Β· 14 October 2023

Agent replied Β· 28 October 2023

Dear Saiful, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I called to speak to someone to help me with my property search. I had spoken to Mustafa. He was an absolute gem and really helped me. He gave me reassurance in todays market that I will be able to find what I want and I’m determined I will with an agent like him. Highly recommend Mustafa at the Kingston branch, 5* customer service!

Aima Β· 2 March 2023

Agent replied Β· 28 October 2023

Dear Aima, Thank you for your kind comments regarding the Kingston team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Kelsey has been brilliant with us so far. Although we haven't found the right property yet, she has been following us very closely and making sure we are in the loop when great properties come up. We hope she will be the agent who is going to find the perfect house for us! Keep up with the good work :)

Giovanni Β· 30 June 2023

Agent replied Β· 28 October 2023

Dear Giovanni, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Bella was excellent in showing us through the property and was very knowledgeable about the details, previous use cases, general market as well as the surrounding area (which we’ve not lived in before).

Sam Β· 11 December 2024

Agent replied Β· 25 December 2024

Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

1/5

Google

I visited this real estate agency in Kingston looking to rent an apartment and was assisted by Alfie from the rentals department. Unfortunately, his attitude was dismissive, condescending, and unprofessional. Instead of providing helpful information, he made me feel unwelcome and looked down on me as a potential client. This kind of behavior reflects very poorly on the agency and is not what anyone expects when actively looking to rent a property. Based on this experience, I would think twice before doing business here.

Ale Β· 17 December 2025

5/5

Google

Emily is always professional in her approach and attentive to customer needs. She followed up on my enquiry with a colleague of hers and immediately took the lead sending me information on houses that fit my criteria. She has since been updating me regularly and is quick to respond to any questions I have.

Louise Β· 22 November 2023

Agent replied Β· 21 March 2024

Dear Louise, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Jack Morgan had been helping me with finding a new place to rent for my family and doggie Otis; and he’s done a brilliant job. Jack is very personable and always willing to go the extra mile for me. And looking out for me and potential properties to rent. I can’t recommend or rate Jack and Dexters, Kingston branch, highly enough. 5 stars

Justin Β· 22 March 2023

Agent replied Β· 28 October 2023

Dear Justin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Dexters Surbiton

How many reviews does Dexters Surbiton have?

Dexters's Surbiton office has 2,042 reviews across two platforms: 2,040 on Google, 2 on View Agents.

What is Dexters Surbiton's rating?

Dexters Surbiton is rated 4.9 out of 5 across all 2,042 reviews, and 4.9 out of 5 on Google from 2,040 reviews.

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Surbiton won Trusted Agent; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.

Where is Dexters's Surbiton office?

Dexters Surbiton, 20 Claremont Road, Surbiton, Surrey, KT6 4QU.

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