Trusted Agent profile

Dexters reviews

★★★★★ Excellent

2,042 reviews across 2 platforms

20 Claremont Road, Surbiton KT6 4QU

Part of Dexters, see every office.

Dexters's Surbiton office at 20 Claremont Road is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026. Checked 9 October 2026.

Google logo

4.9 / 5

2,040

Reviews on Google

This office

View Agents logo

4.5 / 5

2

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

Trusted Agent 2026 results for Dexters. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Surbiton office, from every platform, shown as written. First names only.

5/5

Google

We had an excellent experience with Mia Hicks at Dexters and couldn't recommend her more highly. From our very first viewing through to the completion of the tenancy process, Mia was professional, efficient, and a pleasure to deal with. As we needed to move by the beginning of September, we really appreciated how quickly and smoothly everything was handled. Mia kept us informed at every stage, communicated clearly, responded promptly to our questions, and made the entire process feel straightforward and stress-free. She was always approachable, attentive, and genuinely helpful, giving us confidence that everything was being managed properly. Her support made what can often be a stressful experience much easier, and we are extremely grateful for all her hard work. We would happily recommend Mia to anyone looking to rent a property through Dexters. Thank you for such outstanding service!

Gabriela · 8 August 2026

Agent replied · 22 August 2026

Dear Gabriela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma

5/5

Google

I had a very positive experience with this estate agent. Communication was consistently prompt and professional, and the team was always responsive to any questions I had. They were happy to liaise with the landlord to obtain additional information whenever needed, which made the process straightforward and well-managed. A particular thank you to Isabella Briley, who was professional, approachable, and extremely helpful throughout. Her proactive communication and attention to detail made the experience seamless. I would highly recommend their services.

Holly · 1 August 2026

Agent replied · 22 August 2026

Dear Holly, Thank you for your kind comments regarding Isabella and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

Isabella has been absolutely fantastic throughout our rental process. She has been professional, responsive, and incredibly helpful from start to finish. Moving internationally is stressful, but Isabella made everything so much easier by keeping us updated, answering every question promptly, and going above and beyond to help us secure our new home. Nothing ever felt like too much trouble. Her communication and customer service have been outstanding, and I wouldn’t hesitate to recommend her to anyone looking to rent through Dexters. Thank you, Isabella, for all your hard work and support! ⭐⭐⭐⭐⭐

Hayley · 1 August 2026

Agent replied · 22 August 2026

Dear Hayley, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Isabella. Please do not hesitate to contact us again. Kind regards, Asma

5/5

Google

I am having a fantastic experience working with Isabella Briley. From the very beginning, she was professional, responsive, and incredibly helpful throughout the entire process. She took the time to understand my requirements, answered all my questions promptly, and made everything smooth and stress free. Her knowledge of the market and attention to detail were truly impressive, and I always felt supported and well informed. I would highly recommend Isabella and Dexters to anyone looking for a reliable and dedicated Estate agent. Thank you again for all your help

Federico · 1 August 2026

Agent replied · 22 August 2026

Dear Federico, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

Mia Hicks was fantastic throughout the entire process. She was professional, friendly, and always kept me updated every step of the way. Her communication was excellent, and she made everything feel straightforward and stress-free. She was always available to answer my questions and went above and beyond to ensure everything ran smoothly. I would highly recommend Mia to anyone looking for a reliable and dedicated property agent. Thank you for all your hard work!

M · 1 August 2026

Agent replied · 22 August 2026

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

We recently rented a house through Dexters and worked closely with Mia. She was professional, organised, and incredibly supportive throughout the entire process. Mia kept us updated at every stage, handled all the details efficiently, and made the renting experience smooth and stress‑free. Her friendly approach and reliability really stood out. We highly recommend Mia to anyone looking to rent a property, she made the whole journey easy and enjoyable.

Eduard-Petrica · 8 August 2026

Agent replied · 22 August 2026

Dear Eduard, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma

5/5

Google

I have just exchanged on a property in Kingston after about nine months of delays due to the bottom rung of quite a long chain. The two Estate Agents I have dealt with (Emily Healey and David Fisher) have both been excellent. Emily initially showed me around the property and was very knowledgeable and helpful in my subsequent negotiations with the sellers about fixtures and fittings. David has been endlessly persistent in moving the sale on and keeping me informed regularly by phone and email. They have been professional, positive and unfailingly polite even when I was getting increasingly fraught by the lack of progress. I can't recommend them and Dexters more highly.

Sara · 30 March 2026

Agent replied · 13 April 2026

Dear Sara, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

We had a very positive experience selling our property with Dexters Kingston. From start to finish Harvey and David were able to guide us through the process so we were aware of each step and what to expect. They went above and beyond in giving us reassurance, their support was invaluable to us.

Jilly · 15 August 2026

Agent replied · 22 August 2026

Dear Jilly, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

I recently saw a property with Bella and although it wasn’t for me, she was absolutely amazing and provided extensive knowledge. We have since seen a few others together and I can really tell she concentrated on what I am looking for! Couldn’t recommend more. Thanks Bella :)

Sofie · 22 July 2026

Agent replied · 22 August 2026

Dear Sofie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Mia was so helpful, getting me in to see a property within two hours of ringing up and offering super helpful information in order to secure a flat as soon as possible. Makes you feel really cared for during a stressful time of flat hunting!

Poppy · 1 August 2026

Agent replied · 22 August 2026

Dear Poppy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Mia Hicks and the Dexters team have been fantastic - proactive, responsive, and helpful in every aspect of our dealings with them as a landlord. We have switched from another agency and faith has been restored by Mia and the team’s service & help Jonathan

Jonathan · 1 August 2026

Agent replied · 22 August 2026

Dear Jonathan, Thank you for your kind comments regarding Mia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

I would like to sincerely thank Isabella Briley for her excellent service. She reached out to me both by phone and email regarding my appointment for a rental property search, which I really appreciated. Isabella was very friendly, professional, and attentive throughout the entire process. Her communication was clear and timely, making everything smooth and stress-free. Thank you for such outstanding service!

Ve · 30 March 2026

Agent replied · 13 April 2026

Dear Ve Ra, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Isabella was very proactive throughout my property search and consistently arranged viewings for places that matched what I was looking for. She was responsive, professional, and made the whole process much easier. I really appreciated her effort and would happily recommend her service.

SN · 1 August 2026

Agent replied · 22 August 2026

Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma

5/5

Google

Mia was great. She was already at the property when I arrived to view it and dealt with my subsequent offer quickly and efficiently. I am very grateful for her assistance in helping me find my new home. Thank you!

Tom · 15 August 2026

Agent replied · 22 August 2026

Dear Tom, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

I had a really great experience dealing with Bella at Dexters. She was incredibly helpful, professional and friendly throughout the whole process, making everything straightforward and stress-free. Couldn’t fault the service and would definitely recommend Bella and the team at Dexters!

Daniel · 1 August 2026

Agent replied · 22 August 2026

Dear Daniel, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

We have had such a great experience with Bella from Dexters (Kingston branch). From the moment a house ticking all of our boxes came onto the market, to signing the agreement and beyond, Bella was there every step of the way. It was a smooth process and we couldn’t be happier. Thank you Bella!

Natalie · 30 March 2026

Agent replied · 13 April 2026

Dear Natalie, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

Here’s a polished review you can use: ⭐⭐⭐⭐⭐ 5-Star Review I’ve only ever had a positive experience with Dexters, and in particular with Sonia, who is highly knowledgeable about the Kingston area and truly dedicated to finding the right tenants for her clients. Her professionalism, responsiveness, and genuine commitment makes her stand out. I would not hesitate to recommend Sonia and the Dexters team to any landlord.

Susan · 3 December 2025

Agent replied · 31 December 2025

Dear Susan, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sonia. Please do not hesitate to contact us again. Kind regards, Asma

5/5

Google

Would like to thank Mia Hicks for her professionalism, helpfulness, and punctuality while viewing several properties in Kingston. Despite the great selection of properties provided I ended up choosing another property in a different area …

George · 22 July 2026

Agent replied · 22 August 2026

Dear George, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

My husband and I had signed up with Dexters kingston upon thames to rent a property,from day one Kelsey had kept us informed and upto date about property's that they have to rent, Kelsey was very polite and welcoming, I would definitely recommend Dexters kingston upon thames. Thank you again.

Jane · 23 March 2026

Agent replied · 13 April 2026

Dear Jane, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Mia has been absolutely fantastic, she’s really friendly, professional and efficient. She always picks up the phone to answer any questions I have which I really appreciate! 10/10 x

Arabella · 15 August 2026

Agent replied · 22 August 2026

Dear Arabella, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Mia at Dexters Kingston was very helpful and professional during my search for a flat to rent. She made the process much easier, and I really appreciate her support. Highly recommended.

Firas · 22 July 2026

Agent replied · 22 August 2026

Dear Firas, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Mia was fantastic! She was professional, really listened to my requirements, and communicated brilliantly throughout. She made the whole process smooth and stress-free. Highly recommend!

Marcelle · 22 July 2026

Agent replied · 22 August 2026

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

I've had a great experience working with Dexters to sell my flat - fast, efficient and very communicative. Gary was very helpful in setting out all my options initially and Emily has been excellent, supportive and very professional in …

Huw · 30 March 2026

Agent replied · 13 April 2026

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

Alfie Brown from Dexters Kingston provided truly astonishing service throughout our move. From start to finish, he was professional, responsive, and incredibly helpful, making what can often be a stressful process feel smooth and straightforward. He took the time to understand our situation, kept us well informed at every stage, and went above and beyond to help us secure and move into our new flat. His efficiency, clear communication, and genuine willingness to help really stood out. I couldn’t recommend Alfie highly enough to anyone looking to rent or move in the Kingston area. A real credit to Dexters.

Seif · 24 December 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Dexters

How many reviews does Dexters have?

Dexters's Surbiton office has 2,042 reviews across two platforms: 2,040 on Google, 2 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Dexters's rating?

Dexters is rated 4.9 out of 5 across all 2,042 reviews, and 4.9 out of 5 on Google from 2,040 reviews, checked 9 October 2026.

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Surbiton won Trusted Agent; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.

Where is Dexters's Surbiton office?

Dexters, 20 Claremont Road, Surbiton KT6 4QU.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.