Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a really positive experience with Dexter, especially thanks to Alfie’s help throughout the process. There were several obstacles along the way, so it took longer than expected to get everything sorted, but Alfie was incredibly …
Yeonghoon · 23 March 2026
Agent replied · 13 April 2026
Dear yeonghoon, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleWe've had a positive experience with Dexters. Mia and Amy were very polite, efficient and helpful.
Thank you
Robert · 1 August 2026
Agent replied · 22 August 2026
Dear Robert, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleI recently worked with Kelsey as my letting agent, and I couldn’t be more pleased with the experience. Her attention to detail set her apart. Kelsey’s support throughout the entire search process was exceptional. She was always ready to answer questions, and provide guidance on next steps in the process. I felt completely confident that I had someone truly knowledgeable to help with my letting process. Thanks to her dedication and follow-through, I found an apartment I’m genuinely excited to call home. Kelsey’s professionalism, responsiveness, and genuine care for my satisfaction have made this experience smooth and stress-free. I highly recommend her to anyone in need of a letting agent who goes above and beyond.
Preston · 6 December 2024
Agent replied · 9 December 2024
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleIsabella Briley has been very helpful with finding and sorting the property with us. Thank you Isabella
Andrew · 1 August 2026
Agent replied · 22 August 2026
Dear Andrew, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleMia was very helpful and checked in with me regularly with updates. I highly recommend this branch.
Angie · 22 July 2026
Agent replied · 22 August 2026
Dear Angie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleI had a fantastic experience with KFH and would highly recommend their services. From the start, Kelsey Hargan the Senior Lettings Consultant was incredibly attentive to our property needs and provided exceptional support throughout the entire process. She was always quick to update us on new listings that matched our requirements, ensuring we never missed an opportunity. Her follow-up was consistent and proactive, making us feel well-informed and valued as clients. Kelsey’s professionalism and dedication made our property search smooth and enjoyable. If you’re looking for a responsive, efficient, and genuinely caring team, KFH is the place to go!
Jaison · 3 November 2024
Agent replied · 9 December 2024
Dear Jaison, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 4/5
GoogleAs we approach the end of the contract, a representative from Dexters, on behalf of the landlord, had reached out to discuss my intentions. Would I like to renew the contract, or are you considering moving on?
In this case I received a call from Sonia, who inquired about my plans. I had not previously spoken to Sonia and initially she presented herself as polite and efficient, yet after some back-and-forth discussions, our negotiations became somewhat contentious. However, following a brief email conversation and reset, we were able to work collaboratively with the landlord to arrive at a satisfactory agreement for the upcoming years.
Sonia is clearly driven and highly competent in her role, with impressive communication skills. Whether over the phone or through email, she was prompt and attentive, and despite our initial differences, we resolved things quickly and professionally.
Thank you, Dexters, and thank you, Sonia. I look forward to working with you again in the future
Colin · 3 November 2024
Agent replied · 10 November 2024
Dear Colin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
★★★★★ 5/5
GoogleI have had a very good experience with Dexters Kingston so far. From the first day when I entered the branch, Kelsey Hargan made me feel very safe and listened to all my requirements and preferences. To my surprise, the very next day I started receiving options tailored to my specifications from Kelsey and her colleagues. The service that they provide is top notch and they always keep good communication and a professional approach. I am grateful for such a respectable business.
Mira · 3 November 2024
Agent replied · 10 November 2024
Dear Mira, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleI had such a positive experience with the lovely Kelsey who helped us, and honestly, with Dexters overall. From the very beginning, she was incredibly kind, patient, and genuinely cared about finding something that suited our needs. This is not the experience we felt we received from other agencies.
She not only took the time to listen to what we were looking for, but also went above and beyond, squeezing in meetings and viewings to work around our hectic schedules. Nothing ever felt like too much trouble, and she always made us feel reassured and at ease.
She truly went the extra mile for us, and her efforts definitely didn’t go unnoticed. We were able to find the perfect place that feels right for us from just ONE viewing! That alone shows how smooth and efficient the whole process was (especially as I’m quite a picky person!).
I’m so grateful for all the help we received and would highly recommend Dexters to anyone looking for a smooth and positive experience.
Z · 30 March 2026
Agent replied · 13 April 2026
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleSonia went above and beyond to help me with my lease agreement and property management. From the very start, she was incredibly responsive, knowledgeable, and attentive to every detail. She took the time to explain the process and ensured everything went smoothly, always making herself available to answer my questions and address concerns. Her professionalism and genuine care for her clients set her apart. I couldn’t have asked for a better real estate agent, and I highly recommend Sonia to anyone looking for expert guidance and exceptional service!
Pauli · 27 October 2024
Agent replied · 28 October 2023
Dear Pauli, Thank you for your kind comments regarding the team and
your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThe thought of renting a property was a daunting idea for me as I have heard so many nightmare stories. However the lettings team at Kingston made the process so simple.
They showed me properties that were parallel to my requirements and were friendly throughout the whole process. They had the answers to all my questions and I found my dream property problem free.
Special thanks to Kris, Bella and Joe for all their support along the way! They couldn’t have been more helpful ⭐️⭐️⭐️
Ruby · 27 October 2024
Agent replied · 10 November 2024
Dear Ruby, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleDexter has been providing exceptional service. We did have the opportunity to view some of the properties at Kingston with Letting Agent Isabella Briley and really loved her exceptional service. She always has good understanding of the property that she is showing and does an exceptional job in showing the property explaining the details etc. She is very friendly and always makes an effort to understand our queries and address it. Very professional. We have not finalised the property yet but we have decided to work with only Dexters because of Isabella and we are sure she will help us get what we are looking for :)
Prathima · 16 October 2024
Agent replied · 23 October 2024
Dear Prathima, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleJoe was very helpful with finding me a rental property!
Thank you
Harvey · 22 July 2026
Agent replied · 22 August 2026
Dear Harvey, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I had an excellent experience with Dexters Kingston Estate Agents while renting a flat. Nigel and Emily were incredibly helpful throughout the process. Nigel was professional, knowledgeable, and made sure all my questions were answered promptly. Emily provided exceptional support, ensuring that everything went smoothly from the viewing to the signing of the lease. I highly recommend Dexters Kingston for anyone looking for a reliable and supportive estate agent. Thank you to the whole team,especially Nigel and Lucy!
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Tomasz · 18 August 2024
Agent replied · 25 August 2024
Dear Tomasz, Thank you for your lovely review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI have had a great experience with the Dexters team, Kelsey has been very responsive and helpful in helping us find what we are looking for.
Sophia · 6 April 2026
Agent replied · 13 April 2026
Dear Sophia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleMia, Annisa, Niamh, Sonia, and the guy (I forgot his name) and to be fair all people I met in Dexter have been very helpful on arranging my move and move out.. my family and I had a great experience on finding property with Dexter Kingston and they also help me out on leaving process
Dannu · 15 August 2026
Agent replied · 22 August 2026
Dear Dannu, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
GoogleBella was super lovely and helpful during my viewing
Annabell · 1 August 2026
Agent replied · 22 August 2026
Dear Annabell, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleBella is always super helpful and provides amazing service!!
Mahathi · 1 August 2026
Agent replied · 22 August 2026
Dear Mahathi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleThank you Amy & Ayca for a wonderful service! Very accommodating and understanding towards international students, if you're international students at Kingston Uni, go to Dexters first!
Inkling · 30 March 2026
Agent replied · 13 April 2026
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleI worked with Kristian to find my perfect uni house and he offered us house which exceeded our expectations and under our budget as well! And within 2 days we had the house. Even though we were under time pressure to find a house, he worked really fast to sort this out for us. He also amazing with his communication. I highly highly recommend working with him at dexters. Thanks a lot to Kris and the team at dexters 👍🏽
Ria · 26 July 2024
Agent replied · 25 August 2024
Dear Ria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe had a very proactive, positive and efficient experience with Mia. In less than 24 hours I placed interest in a property, viewed it 2 hours later and signed a contract the next morning. We’re very impressed with her efficiency and her cheerful, helpful manner during the viewings which certainly helped make this renting experience perfect!
Alice · 1 August 2026
Agent replied · 22 August 2026
Dear Alice, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleI was very pleased by the support offered by Harvey and his team in our recent property search. We had a very good experience with a recent viewing we had with them. They were very professional and were able to schedule a viewing very promptly. We loved the fact that they were flexible in accommodating a time that works for us and the present tenants and offer us a slot just next day after the property was listed on the website. Harvey, was also very responsive and approachable for any concerns that we had and kept us well informed of the process and situation.
Saumya · 26 June 2024
Agent replied · 25 August 2024
Dear Saumya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleBella was Fab, helping me find the right property for me. 10/10, so easy to speak to and work with. Thank you!!
Rosie · 9 April 2026
Agent replied · 13 April 2026
Dear Rosie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleWe had an excellent experience with Mia throughout the process of renting our new home. She made everything incredibly smooth, fast, and stress-free from start to finish. Mia was always professional, responsive, and happy to answer all of …
Yeliz · 22 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.