Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom all the agencys we have been recently , Dexters is number one . Everything is easy and professional and on top of that the staff is giving 100% to make you happy and help you . Ethan was a life saver helping us to rent a property very fast and made everything so easy. Thanks to him and his team we are happy we chose Dexters.
Cosmin · 28 October 2021
Agent replied · 28 October 2023
Dear Cosmin, thank you for your 5* review. We are pleased to read that you received great service from Ethan in our Kingston office. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleDexters have been fantastic in finding me a buyer for my flat. I’ve dealt with Ben, Connor & Frankie at the office and Lisa & Terry who carried out most of the viewings and I’ve been mightily impressed! They’ve not only been professional, they’ve understood our needs on a personal level and really delivered an exceptional service. I would not hesitate to recommend them to my friends and family. Well done guys!
Asma · 8 October 2020
Agent replied
Dear Asma, Thank you for your kind words regarding our Kingston office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleExcellent all round experience. All the staff were very friendly especially Harvey who went out of his way to help me looking for a property - highly recommended!
Duncan · 27 October 2024
Agent replied · 10 November 2024
Dear Duncan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma
★★★★★ 5/5
GoogleIsabelle has been incredibly helpful in our search for a new flat. We are extremely satisfied with the service we've received at all the Dexters offices we've visited.
Roy · 27 October 2024
Agent replied · 10 November 2024
Dear Roy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleIncredibly helpful, i had a great experience with Dexter kingston office. The agent kelsey Hargan was very helpful, i really appreciate her help she was easy to talk to, answered all my questions and was super friendly.
Mohamed · 27 May 2024
Agent replied · 25 August 2024
Dear Mohamed, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe had a fantastic experience with Dexters estate agents, particularly with Ms. Sonia. Professional and attentive, Sonia went above and beyond to help me navigate the entire process. Highly recommend Dexters, especially with Sonia on the team!
D · 27 May 2024
Agent replied · 25 August 2024
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleHad a great viewing with Mia, who was friendly, professional and accommodating
NickNick · 22 July 2026
Agent replied · 22 August 2026
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleDexters can never disappoint you. They’ve got the best people and they do their best.
Joshua was extremely understanding, kind and flexible with all our needs and expectations. Thanks for all your help.
Khushi · 4 August 2024
Agent replied · 25 August 2024
Dear Khushi, Thank you for your kind comments regarding Joshua and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleThe customer service we received from Taylor McNeil was fabulous. Taylor kept in contact with us and sent us lots of different properties to meet our needs. Taylor was very understanding of our situation. Great service. Would highly recommend. Thanks
Sarah-Jayne · 28 March 2024
Agent replied · 25 August 2024
Dear Sarah- Jayne , Thank you for your kind comments regarding Taylor and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleJack has been very professional and helpful throughout the letting process, and he was very patient and thoughtful as well since me and my family were not too familiar with the letting process. So, if you are looking for someone to help in Kingston area, I definitely think Jack would be the one who can offer the best service!
Kanice · 28 October 2022
Agent replied · 28 October 2023
Dear Kanice, It’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe approached Dexters with quite a unique situation during a stressful time and Kelsey was able to deliver exactly what was required in a timely manner, removing another potential element of stress from our situation. She made the whole process easy and continues to provide exemplary support throughout.
Lucy · 28 September 2023
Agent replied · 28 October 2023
Dear Lucy, Thank you for sharing your feedback. We set high service standards and are very sorry to hear things did go as planned. We will be in contact as we’d like to make things right. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Sonia and her team! All so welcoming upon arrival and gave me a bunch of different options on exactly what I was looking for.
Callum · 3 November 2024
Agent replied · 10 November 2024
Dear Callum, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleIsabella & Joshua
I have not yet signed the final lease for the property, but based on the process so far, they are providing the best service they can offer. Their response time is very quick, and they are knowledgeable about all the details. I am satisfied with the service provided so far, and if you decide to proceed with a contract at this branch, I highly recommend reaching out to them. You will receive excellent service.
YOUNG · 2 October 2024
Agent replied · 23 October 2024
Dear Young Choi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleWe are so grateful having services from Dexter Kingston office. Especially Mustafa Soner is such a great sales consultant. It was so easy and very quick to book a viewing with him and doing a viewing as well. Because we did a few :) Whenever we needed him he was very supportive and responsive. Highly recommended!
Gülşen · 31 January 2023
Agent replied · 28 October 2023
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
GoogleHorrible. Been a tenant in their property for 4 years. Came to us moving out and they tried to deduct a significant amount for a professional clean, which we already had done when we moved out. When I sent the invoice of the clean and asked why we were being charged I was told by an agent the inspection was by a third party service and was OTT so they’ll have a look at it again. Bearing in mind, when we moved in the place was in an unhygienic state and when we requested for it to be cleaned, it took 3 weeks for them to get someone out. As no one was going to live in squalor for almost a month, we had done the majority of the cleaning already. I was told to remove a few of my things I left behind, which is fair enough, but also remove the landlord’s furniture which he for some reason forgot he owned, and if we did, it would be a negotiation point for getting our whole deposit back. For years we’ve had issues not looked at, not replied to, not had anyone come to see. Wet marks and mild mould, a fire due to the filter in the cooker hood not being changed when we moved in (?????) and a number of other things. It’s going to be about 6 weeks since we moved out that we get our deposit back. The only reason we didn’t take this further legally is because we just want to be done with them. Absolutely appalling.
M · 11 August 2024
Agent replied · 28 October 2023
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleA very big thank you to MUSTAFA SONER at Dexter's Kingston who is extremely patient, customer friendly and most importantly, understands the needs of his clients-as a buyer and seller. Extremely professional and trust worthy in his dealings. Will recommend Mustafa who is my go to real estate agent in Kingston.
Billing · 30 June 2023
Agent replied · 28 October 2023
Thank you for your kind comments regarding Mustafa and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJoshua has been a great help for me so far in finding a house for my second year of university. He has a very friendly demeanour and has regularly contacted me about houses that are available, which has been very useful as it has been difficult to find housing this time of year.
Jack · 1 May 2023
Agent replied · 28 October 2023
Dear Jack, We really appreciate you taking the time to leave such lovely comments about Joshua. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleBella has been a great help with finding us a house. Really appreciate all the time and energy she has given us. 😍 …
Elai · 11 December 2024
Agent replied · 25 December 2024
Dear Elai, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleEmily was great to work with, very approachable and efficient! And while we ended up not continuing the process through Dexters, we had an extremely positive experience with them.
Ana · 23 September 2024
Agent replied · 23 October 2024
Dear Ana, It’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma
★★★★★ 5/5
GoogleThe team at Dexters Kingston are a great asset to their branch, in particular Mustafa. He was very attentive to all the requirements put in place and carried out all requests and enquiries to the highest level, it was a great pleasure dealing with Mustafa, and was a welcomed breath of fresh air in the estate agency industry.
Aydin · 28 October 2022
Agent replied · 28 October 2023
Dear Aydin, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Kingston office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDexters have been great with the sale of my flat in Kingston. David Fisher who was dealing with the sale initially has been responsive and helpful and in the final stages in his absence Jessica Moreno has been easy to communicate with, supportive and very helpful. I would recommend this team to anyone selling in the Kingston area.
Naz · 28 October 2022
Agent replied · 28 October 2023
Dear Naz, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleMy flatmates and I recently began the process to begin renting a place with Dexters. Alex Fraser was so much help to us after having a bad experience with another agency. He took his time to understand our needs and helped us secure the … More
Leah · 23 October 2023
Agent replied · 28 October 2023
Dear Leah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDexters delivered on exactly what we wanted. A good corporate tenant who took our flat at asking price. We are incredibly grateful for what they achieved for us. A particular thank you to Jordan who was extremely helpful and proactive and made everything a lot easier during a time when we really needed it. A special mention to Amelia who conducted the viewing and sold the property on the day! Thank you both so much.
Linita · 10 December 2018
Agent replied
Dear Linita, Thank you for taking the time to write a review about the great service you received from our Kingston Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleWhat can I say besides.. WOW! What an amazing service I received from Dexters, in particular Joey Syrett who was extremely helpful and made the process so easy in finding a place for my family and I.
Lewis · 27 April 2024
Agent replied · 25 August 2024
Dear Lewis, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
