Trusted Agent profile · Sunderland

Good Life Homes Sunderland reviews

4.4

★★★★★ Great

258 reviews across 2 platforms

46 Windsor Terrace, Ryhope Road, Sunderland, SR2 9QF, SR2 9QF

Good Life Homes's office in Sunderland, at 46 Windsor Terrace, is rated 4.4 out of 5 across 258 reviews on two platforms, including 231 Google reviews rated 4.4.

4.4 / 5

231

Reviews on Google

This office

4.9 / 5

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Sunderland office, from every platform, shown as written. First names only.

2/5

Google

Didn't pass my offers to the seller and lied to me telling me the offer had been rejected. I knew this as rather than messing around making offer after offer, I rang the seller myself and asked what they would accept. The seller confirmed that Good Life hadn't even contacted them with my offer. When I asked Good life why this had happened their excuse was 'well we knew that offer was a bit low'

David · 26 October 2023

Agent replied · 25 October 2024

Hi David, we have a David Appleby in our system but there’s no record of you making offers or even viewing a property so I’m a little confused about this review. I’ve spoken to the staff in the office and no one has had any dealings with you either? I’m therefore assuming this is a fictitious review or a review by a competitor agent because of our increasing success. If your experience is genuine then I’d like to speak with you personally and would invite you to call the office with your details and I’ll arrange a call. Whatever your own motivation, it is worth pointing out that a fundamental part of our job is to communicate all offers to clients, no matter how small, even if it’s likely the offer will be declined. We also do this in writing and keep copies on file. It’s up to our client to decide what they will or will not accept and I can quite confidently say that over 25 years I’m not aware of a single case when this hasn’t happened. Clients may be interested to know that communicating all offers is a legal requirement not just good practice and this is something that must be done by all agents right up to exchange of contracts. Something everyone in our business is well aware of and fully supports. Dean Harding Managing Director & Senior Valuer

5/5

Google

Great professional service and communication I would 100% recommend Good Life

Ashley · 17 February 2026

Agent replied · 17 April 2026

Hi Ashley Thanks so much for taking the time to carry out a review, it’s much appreciated. Sending our best regards from the whole team, Dean Dean Harding Managing Director & Senior Valuer Good Life Homes 🏡

5/5

Google

First class, professional service by Nicola, Gina and the team. Thank you for your guidance and support throughout the sale of the property. Highly recommended.

Sharon · 26 October 2023

Agent replied · 25 October 2024

Thanks for taking the time to carry out a review Sharon and for the individual recognition of Nicole and Gina, it’s much appreciated and we wish you all the very best from the whole team! Dean

5/5

Facebook

Highly recommend goodlife. Had my house sold before it even went onto the market thanks to Dean. Great communication from Gina. Helped the entire way through the process of selling and buying. Wouldn't hesitate to use them again if needed in the future.

Chris · 28 July 2024

5/5

Google

Gina handled all of our enquiries with the sale of our property. As well as being professional, she and Good Life were extremely helpful and supportive in the process.

Tracy · 18 August 2025

Agent replied · 22 October 2025

Thanks for taking the time to give us such a positive review Tracy - it’s very much appreciated. Sending best regards, Dean Dean Harding Managing Director & Senior Valuer Good Life Homes

5/5

Google

Excellent service and communication. I highly recommend Dean and the whole team. Thanks.

A · 28 May 2024

Agent replied · 25 October 2024

Thank you so much for leaving such a positive review for us, it’s very much appreciated! My very best regards, Dean Harding Good Life Homes

5/5

Facebook

Well what can I say! Had an absolute nightmare with our sale and purchase through no fault of Good life. Gina and the team were fantastic throughout, especially Gina who digged and digged to get information to help us finally complete. 100% recommended.

Michelle · 30 September 2021

Agent replied · 22 September 2025

Ah thanks Michelle I’ll pass your comments onto the team and especially Gina who I know really cares about her clients. Best wishes also from me and hope you’re well, Dean

5/5

Google

Gina was amazing, really personal service and got the job done.

Samantha · 27 June 2024

Agent replied · 25 October 2024

Thanks so much for leaving such a positive review and for name checking Gina; it’s much appreciated. Sending you best regards from the Good Life Homes Team! Dean

5/5

Google

Good Life recently sold our home and did an exceptional job. We chose Good Life, as Dean Harding has a reputation for being open and honest with his Clients and that's exactly what we found. Once the house went on the market, the team were great behind the scenes, co-ordinating viewings and offers. A special mention for Gina, who is the real star of the show!!

Lee · 30 December 2023

Agent replied · 25 October 2024

Hi Lee, thanks so much for taking the time to carry out a review with such positive feedback! I agree that we’re very fortunate to have Gina who does a cracking job working through sales agreed and coordinating everything behind the scenes for clients! I’ll pass your comments into the team and wish you all the very best, Dean

1/5

Google

I have refrained from complaining about my experience with renting good life homes until now, after 2 months of being ignored and allowed to live in a biohazard. Firstly, upon moving in, we had wrongly assumed the house would have been freshened up a bit (nothing major, maybe just a hoover and a mop) but instead we walked into a house with sticky living room floors, grime, dirt and dust collected in every nook and cranny, holes in practically every wall as well as random wires sticking out of the living room wall. We Alerted good life to the presence of pigeons the week we moved into the rental, it took a full month of chasing the company just to have someone come and have a look and say “Yep! There’s pigeons up there!” Meanwhile pigeon droppings had gathered around the loft hatch, posing a threat not only to our health but the cats as well. A few weeks after this had happened, a contractor was approved by the landlord to patch up the hole, which just trapped the pigeons in our loft, with no escape or access to food/water. We made good life homes aware of this as they had previously stated they would get the pigeons and dropping cleaned up however, they took no action in removing the live pigeons. This meant we had to listen to baby birds screaming for their parents for food and water as well as fully grown birds scrambling to escape as they slowly died. We do not have the proper PPE to tackle such a task, therefore we relied on the contractor good life homes were apparently arranging. It is now September, a full month after pigeons died, pest control showed up at our door one morning without any communication (luckily we were in as we both work full time) and rather than removing the bodies and droppings, fogged the loft with an antibacterial spray, which is still NOT what we were promised. As of now we are still living in a house that no matter how long or hard we clean, never feels clean or safe enough to live in. From this experience I am forced to believe this company has no interest in the well-being or experience of their tennants, I do understand that approvals have to be made by the landlord however something as urgent as this should not have taken 2+ months to resolve.

Lauren · 26 October 2022

Agent replied · 25 October 2024

Hi Lauren thank you for your feedback. I’ll look into the situation when the office re-opens and have someone come back to you. I can assure you that we do care about all aspects of our business but the management of property isn’t our sole responsibility and we require landlords approvals prior to agreeing works which can impact on the time it takes to resolve issues and can therefore impact on service standards. Where work is sub-contracted to specialists like Pest Control experts, we bow to their superior knowledge and expertise and they will have their own industry standards to follow. We can of course query these where they appear inadequate and in the situation you describe I can totally sympathise with your concerns. We’ll come back to you shortly. Kind regards, Dean Harding

5/5

Google

I have to be brutally honest I found selling my house a really tough emotional decision, as I believe most people do...but Dene and the 'Good Life' team totally held my hand throughout the whole process from beginning to end. They totally over delivered..I couldn't recommend a business more ..exceptional service , in addition to an awesome cost effective pricing structure. Don't look anywhere else, you wont be disappointed. Thank You so much for your incredible support!PositiveResponsiveness, Quality, Professionalism, Value

Beverley · 26 October 2022

Agent replied · 25 October 2024

Hi Beverley thank you so much for taking the time to write such a lovely review. I’m very humbled and will pass your comments onto the team. We’ll continue to support you to the very best of our ability and wish you every happiness in your new adventure! Dean

5/5

Facebook

Big thanks to Good Life Homes for their fantastic service selling my father's home. Gina is a gem! So helpful, friendly and informed. She was always just a phone call away and made sure we were kept up to date with all the stages of the sale. 5*

Mandy · 16 November 2018

Agent replied · 20 March 2026

Thank you for taking the time to complete a review, specifically the comments about Gina. Mandy, it’s very much appreciated and we hope we can help you again in the future. My very best personal regards, Dean Harding Managing Director.

5/5

Google

Lovely team of people

B · 17 February 2026

Agent replied · 17 April 2026

Hi BM Thanks so much for taking the time to carry out such a positive review. I know it’s appreciated by the whole team here 🙏 Kind regards Dean Dean Harding Managing Director & Senior Valuer Good Life Homes

5/5

Google

Pleasure to deal with, look forward to working with you again

Geoff · 17 December 2025

Agent replied · 17 April 2026

Hi Geoff Thanks so much for your positive and kind review … We’re here whenever you need us! … More

1/5

Google

This Agent failed to give us feedback from a vendor. Left us waiting for two days. When I phoned up and complained that they hadnt got back to me they just stated ""a message was left" on VMX . This is not true and not even an apology forthcoming. Certainly would never place any sale in their hands . Unprofessional , but maybe thats why the house in question is still for sale after six months .NegativeQuality, Professionalism

A · 26 October 2022

Agent replied · 25 October 2024

Hi AB - I did investigate this situation and pulled telephone records and system files to check what had happened. Unfortunately, we take our instructions from the seller and they were quite clear to us that they didn’t want to carry out any more viewings. A voicemail was left on your phone and as your message above pointed out, we spoke to you 2 days later. I’m sorry that you felt we didn’t meet your expectations on this occasion and hope that you’ve managed to find a home to buy and it was eventually a more positive experience. I send my very best wishes to you, kind regards, Dean

5/5

Facebook

Thank you so much to Gina, Krissie and the team at Good Life. You really did go above and beyond to not only promote our property but also to support us right up to completion, keeping us informed every step of the way. We were so pleased with the photos too, they were amazing. We have recommended you to friends and will continue to do so, we have only positive things to say about you. What a wonderful friendly and professional team. Thanks again. Claire. X

Claire · 28 December 2017

5/5

Google

I was with two other estate agents previous to using good life and hardly got any viewings. My house was sold with Good Life in a matter of months. The communication was excellent, I was kept up to date all the way through and answered all of my questions. Very happy!

Caitlin · 27 June 2024

Agent replied · 25 October 2024

Thank you so much for carrying out such a positive review on your experience with us; it’s much appreciated and we wish you all the very best ! Dean Harding Managing Director & Senior Valuer Good Life Homes 🏡

5/5

Google

This was a very difficult sale as I was selling my parents home. Good life were supportive and compassionate right from the valuation to the completion of sale. I was always kept well informed and updated with any information needed Would highly recommend and wouldn't hesitate to use Good life again.

Vicky · 27 June 2024

Agent replied · 25 October 2024

Thanks so much for completing such a lovely review Vicky - its very much appreciated and we all send you our very best regards, take care, From Dean and all of our team at Good Life Homes

5/5

Facebook

Recently had a fantastic experience with goodlife on the sale of my previous home and purchase of my new little dream home. From start to finish the process was made soo easy & ran smoothly. I was kept constantly up to date of the process with both properties, and every member of the team was an absolute pleasure to deal with. Would recommend goodlife and their services to everyone! ☺️👍🏼🏠🔑

Bex · 13 January 2025

5/5

Google

I had a very good experience with Good Life Homes. I was primarily dealing with Gina who was the branch manager. Whenever I contacted Gina she responded to me as quickly as possible; she was extremely friendly, polite and professional at all times. She provided good advice and assisted with various enquiries. 5 stars!

Laurence · 23 July 2025

1/5

Google

Cheap in all ways!!..Staff lack skills and poor communication. Other people views/feedback below are in line with mine....stay away from it both Landlord and tenants...unless you want to loose money! Owner of the business clearly either haven't got no clue of the issues or have no intention of do anything as he hasn't taken any of the commments onboard provided below......at the end of the day the staff is as good/bad as their leader!

Sman · 26 October 2022

Agent replied · 25 October 2024

Hi Smam, I can assure you that as a successful local business it’s very important to me to listen very carefully to the views of the people we interact with but it’s not always possible to tell them what they want to hear. An agent/landlord/tenant relationship is governed by legal agreements and statutory law. In the cases of deposits, or returns of deposits, these are determined by an independent protection scheme and is administered in a fair and transparent manner by the scheme (the scheme we use is The Deposit Protection Scheme - a national authorised scheme). Please remember that as an agent of the landlord we are acting FOR the landlord and for the protection of his/her property. Thankfully the great majority of our tenancies (and we manage hundreds) go very smoothly with mutual respect shown by tenants and landlords to ensure a satisfactory tenancy experience for everyone. I make no apology, however, that on the very rare occasions when tenants leave properties unclean, damaged or with rubbish remaining, we will take action on behalf of the landlord and in keeping with due legal process, to recover monies from the deposit to compensate the landlord and also to ensure the property is tidy and clean ready for the next occupant. If you’d like to discuss any specific instances where you feel we can improve based on your own experience I’d be happy to discuss the matters with you personally and will be happy to call you if you provide your number to my office. Kind regards, Dean Harding

5/5

Google

We had such a positive experience buying our first home with the help of Sue at GoodLife. The whole process was smooth, which allowed us to complete on our house quickly! Sue gave us recommendations for a surveyor and other companies for any quotes needed. We would definitely recommend!

Holly · 27 June 2024

Agent replied · 25 October 2024

Thanks for taking the time to carry out such a positive review Holly and in particular for name checking Sue. I’ll pass the comments on and send you the very best for the future from all of us in the Good Life Homes team. Dean Harding Managing Director

5/5

Google

Good fee’s and friendly people to deal with from the valuation all the way to the sale. Gina and others were happy to explain the process and helped us feel less concerned about things when things were becoming stressful.

Joe · 4 December 2024

Agent replied · 11 December 2024

Thanks for taking the time to carry our such a great review for us Joe and in particular for name checking Gina - it’s much appreciated. Best wishes for a great start in your new home from all of us ! Dean Harding Managing Director & Snr Valuer

5/5

Facebook

Just sold our house with Goodlife. First class service from Gina and her team. Professional, friendly and nothing is too much trouble for them. Gina went above and beyond, they are by far the best estate agents in Sunderland.

Carol · 19 July 2019

Agent replied · 20 March 2026

Thank you so much for taking the time to leave a review, it is very much appreciated. It was my absolute pleasure to help you through what proved to be a challenging experience ! We wish you and John all the best for the future and hope you will be happy in your new home. Thank you for choosing Good Life ! Best wishes Gina

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Good Life Homes's Google reviews

Questions about Good Life Homes Sunderland

How many reviews does Good Life Homes Sunderland have?

Good Life Homes's Sunderland office has 258 reviews across two platforms: 231 on Google, 27 on Facebook (across the whole business).

What is Good Life Homes Sunderland's rating?

Good Life Homes Sunderland is rated 4.4 out of 5 across all 258 reviews, and 4.4 out of 5 on Google from 231 reviews.

Where is Good Life Homes's Sunderland office?

Good Life Homes Sunderland, 46 Windsor Terrace, Ryhope Road, Sunderland, SR2 9QF, SR2 9QF.

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