Regents Sunbury On Thames reviews

★★★★★ 1/5

Facebook

By far the worst letting agent I have ever dealt with. When they first registered me for a gas bill, which was included in the rent, I still thought shit happens - then two month after the complaint I get a water bill. Toom the landlord and me weeks to sort all of it out, as Townends either had no idea or was plain unhelpful. Just when we thought their mess was fixed they canceled my registration with council tax (which was not included) and it took another three month to get things fixed! It does not help that no one ever replies to e-mails, the branch doesn't know what head-office is doing and the agents are outright rude. During my notice period all I asked for were 24h notice before a viewing (since Townends couldn't get the spare key to work for whatever reason) so that I could be there. They still kept calling in the afternoon for evening viewings and then acted all prissy when I told them I had already made plans. Moving out was no better, which the inventory lady rude enough to arrive 15 minutes late and then not even rang the doorbell, but tried to get in with the spare key by herself although she knew I should be there. What the...? And a few hours later the agent tells me to arrange another viewing, because clearly no one talks to each other and/or people just forget when the checkouts are scheduled. Either way I as glad to be out of this place, which is a shame because the apartment and the andlords were lovely and deserved better. Needless to say I am still waiting for my deposit to be returned. So if any of the perople at Townends reads this - which I doubt - please contact me as I want to have it back and close this awful chapter asap.

Sina · 6 August 2016

★★★★★ 1/5

Facebook

Townends Estate Agent - Streatham Branch, has just been, to say the list, unprofessional. We had our flat listed with them for 2 months and they only produce very few viewings. After that we decided to serve them the contractual noticed of 2 weeks, which ended yesterday 22/07/16. However, during the notice period they, without our agreement, reduced the asking price. Also, still showing our property on the internet. Phone calls to the office have proved irritating to say the least. I ask for the manager and he is never there. I leave messages and he never returns the calls. Emailed yesterday complaining and no reply. What are they playing at?

Silvio · 23 July 2016

★★★★★ 5/5

Google

Very professional, everything went smoothly. Would definitely recommend

Carol · 23 March 2024

★★★★★ 5/5

Google

Katie and Nadine were amazing. So professional and friendly! So organised and thorough. Have already put one of my friends in touch with them!

Lindsay · 10 June 2020

★★★★★ 1/5

Google

Unfortunately I was lied to by a sales person at this branch. Had I have known the truth, I’d not have purchased. 2 years later, I’m still trying to get a sewer vent removed and it’s costing me thousands to do so. What I needed as a first time buyer is trustworthy agents, I hadn’t found them here and consequently won’t be considering them in the future.

Andi · 30 July 2021

★★★★★ 1/5

Facebook

I have been without hot water since the 10th September- I have engineer upon engineer out - thought they had fixed it yesterday but it’s not fixed - so upset - I have 2 young children- just want this issue to be resolved.

Kate · 13 October 2018

★★★★★ 5/5

Google

Dealt with the lettings team in Sunbury, Nadine showed me to six properties within my requirements and knew exactly what I wanted, Katie then handled my offer professionally and made the process smooth Thank you ladies

Dave · 10 February 2021

★★★★★ 1/5

Facebook

when you send them emails plus visit there shop in Guildford and speak to Mr Bicknell and the Compliance section you get no response it is a case of got me money so bleep off jokers no care of peoples well being

Mark · 14 October 2018

★★★★★ 5/5

Facebook

As a long serving employee, I would recommend Townends as a great Agency to work for with so many internal opportunities and training programmes available

Rob · 22 March 2019

★★★★★ 5/5

Google

Great experience with renting a property from Townends Sunbury. The process has been smooth and easy. Nadine and Katie are both lovely and very professional. Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Els · 11 December 2021

★★★★★ 1/5

Facebook

You always need to chase. I have reached out to the property management side and they seem swamped and therefore are unable to help. I had a £10 bill converted to a £110 bill. I am now chasing for a refund but they just seem to charge whatever they want. Its really frustrating. The local agents are OK, its just the property management side. You always have to chase, chase and chase.

Sarvender · 1 June 2019

★★★★★ 5/5

Google

Superb service from the lettings team, prompt feedback on viewings. Found my property professional tenants fast and efficient, will use again! thank you Townends Regents

Manjit · 31 July 2018

★★★★★ 5/5

Google

Marvellous!!! Found me tenants before the property went online. Nadine and Katie were so Proactive!! Thanks for all your help!

Daniel · 30 July 2020

★★★★★ 5/5

Google

Fantastic service from start to finish. Thank you Katie for all your assistance.PositiveResponsiveness, Quality, Professionalism, Value

Neil · 20 June 2021

★★★★★ 5/5

Google

Great experience with renting a property from Townends Sunbury. The process has been smooth and easy. Nadine and Katie are both lovely and very professional. Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Ellen · 20 June 2021

★★★★★ 5/5

Google

Really impressed with Townends for their excellent service in helping through my move. Special praise to Nadine for her professional and helpful service.

Ray · 30 July 2022

★★★★★ 5/5

Google

Beth was brilliant to deal with overall very pleased with how easy I was made to feel about renting my first place

Aaron · 31 July 2018

★★★★★ 5/5

Google

Townsend Regents Estate Agens based in Sunbury are one of the most efficient company I have ever dealt with. They assisted us in the process of finding our new home, and made the finding and transition process exceptionally smothe and easy. I’m ever so greatful for the outstanding customer care, attention to details and friendly approach the company staff had offered. Cannot reccomend high enough! Thank you ever so much.

Valeriya · 31 July 2018

★★★★★ 5/5

Google

Recently I moved house through Townends estate agents and received nothing but wonderful customer service throughout, The agents have been excellent at accommodating my work schedule for viewings and continue to remain helpful through my tenancy

Callum · 31 July 2019

★★★★★ 5/5

Google

Fantastic Service from Katie C

John · 31 December 2023

★★★★★ 5/5

Google

We had a smooth experience of renting a property with Townends. Nadine and Katie are very experienced and very helpful. Thanks again LucianPositiveResponsiveness, Quality, Professionalism, Value

Lucian · 20 June 2021

★★★★★ 5/5

Google

I’ve been with Townends for 12 years now. I’m always confident in their ability. I wouldn’t go anywhere else, they have never let me down.PositiveProfessionalism

Lawrence · 24 August 2021

★★★★★ 5/5

Google

Great service from Joe & Terry. Sold our flat during these uncertain times and kept us informed throughout the whole process. Will highly recommend them!

Y · 30 July 2021

★★★★★ 5/5

Google

Hello,I am the landlord of an apartment in Shepperton  (TW17 ). Since I am located abroad,my apartment is rented out via Townends agency. I would like to write a very good review about the Lettings Manager Katie D'Imperio. During Covid-19 period Katie found a new tenant to my flat within a few days and she provided excellent support. Thank you  !

Ron · 30 July 2020