Regents Sunbury On Thames reviews

★★★★★ 5/5

Google

Sardorbeck Aripov real estate agent went above and beyond to make our home buying process smooth and stress-free. He was responsive, patient, and negotiated a great deal for us. Highly recommend their services!

Vlada · 29 February 2024

★★★★★ 5/5

Google

Had the pleasure of dealing with Rob Dawson on several occasions. He’s always looked after us and one thing that stands out is his exceptional communication skills which sets him above the rest. Thanks!

Nye · 30 January 2024

★★★★★ 5/5

Google

Katie and Nadine were very helpful from beginning. Always returned my phone calls and nothing was ever too much hassle. They let me know about properties that were coming soon before they hit the web. They often worked late and even responded to my emails on a Sunday!! Thank you!

Amanda · 31 July 2019

★★★★★ 1/5

Facebook

I really don’t know how this company is still going, there is no communication between the staff and definitely no communication between the agency and the tenants. We moved into the property and no proper hand over was completed and we were phoned on the morning of our move in to be told we needed to buy a fridge freezer which we were told was included in the property, no apology was given and no proper information passed on to us about the actual move in process or who would meet us at the property. Was told we couldn’t enter the property until 4pm due to it being cleaned but when arriving at the property found hair in the plugs still and toilets filled with lime scale and the shower covered in mould .. not very clean in my opinion. We were left without heating and hot water for the first week we were in which with 2 kids under 2 is not helpful!! Whilst in the property the agency had awful communication and took forever to sort out any issues we had which resulted in us having to go directly to the landlord to get anything sorted, this included being without an oven for over a month during Christmas. We have now moved out of the property in September and have yet to even received a phone call back after calling them over 30 times in regards to an update on the refund of our deposit. We have emailed the head of property management and has even been escalated to the director , although I don’t know how true this is as we have not received any sort of email or phone call. We sent our confirmation on the 18th October to receive of deposit back and our landlord also emailed on 18th as well. Emails ignored again and the head of property management had gone on holiday and not bothered to change her email to out of office so no emails were redirected, just sat in an inbox until she returned. Not setting a good example as a manager in my personal opinion.. Any time we call them all property managers are conveniently out or in a meeting, probably more interested getting the money of new tenants and getting them in than they are the current ones which are ignored and forgotten about. Here we are 7 weeks later and still no deposit and no communication!! I never post or complain but we really are been taken for mugs by this company!! I rang again today and was told I would have a phone call back even after it being marked as urgent , I didn’t hold my breathe on it as I knew no one would phone back and you guessed it right NO PHONE CALL BACK AGAIN!!! If you want to choose an agency that like to throw you in a property take your money and ignore you then townends/stirling ackroyd are your guys!!!! Absolutely shocking and disgusting!! The WORST estate agents I have ever known!!! I’m hoping by posting this they might actually pull their finger out and respond to me and give me my money back!

Anoushka · 15 November 2022

★★★★★ 5/5

Google

Highly professional, committed and pleasant staff, latterly Katie and Nadine, who have managed several propoerties for me and my family for the past 5 years. Nothing has ever been too much trouble and they have used their diplomacy to quell concerns, reasonable and otherwise, on the part of tenants and neighbours as circumstances have required.PositiveResponsiveness, Quality, Professionalism

Peter · 24 August 2021

★★★★★ 5/5

Google

My experience with Townends Sunbury, has alway been very positive. We bought our house through them and have now sold the same house through them. They have always been very helpful and quick in responding. Chad was my main point of contact and he has been very helpful. Will highly recommend.

Shogoofa · 31 July 2017

★★★★★ 5/5

Google

Fantastic service from Katie, extremely knowledgeable and helpful. Really made sure to put me at ease, in what is a very big decision. Couldn’t fault the service and would 100% recommend!

Kenzie · 31 December 2023

★★★★★ 1/5

Facebook

Absolute shambles dealing with this company from start to finish, havent found a single person working for the company that can actually do their job properly yet, 6 weeks after moving out of one of their properties and matters still aren't resolved, there isn't any sense of wanting to get anything resolved by them either, I'd highly recommend AVOIDING at all costs.

Laney · 29 May 2019

★★★★★ 5/5

Google

I can’t thank the Townends team enough for all their hard work. Speedy response, always at the end of the phone, and constantly pushing what can be a really stressful process. I sold my flat in just over 2 months. Huge thanks to Beckie, my sales progressor!

Charlotte · 31 July 2018

★★★★★ 5/5

Google

Exceptional team, from the initial meeting to closing. Terry, Rodney and Joe were fantastic, great communication and really went beyond what was asked to get a difficult sale across the line. Would highly recommend these guys if your panning in selling or buying.

Derek · 27 March 2020

★★★★★ 5/5

Google

A really great service. Katie and Nadine have really looked after us. Making us feel at ease and stress free in the process of finding our new home. Regularly keeping in touch by email and phone calls. Really happy we chose townends as nothing was to much trouble for them. The went the extra mile and we highly recommend them.

Ruby · 25 August 2019

★★★★★ 5/5

Google

A really great service. Katie and Nadine have really looked after us. Making us feel at ease and stress free in the process of finding our new home. Regularly keeping in touch by email and phone calls. Really happy we chose townends as nothing was to much trouble for them. The went the extra mile and we highly recommend them.

Ruby · 31 July 2019

★★★★★ 5/5

Google

We dealt with the whole team At some point during the process and found them all to be friendly and very professional but it was Bek who secured a purchaser for our property. We were extremely satisfied with the service provided.

Steven · 31 January 2023

★★★★★ 1/5

Google

I found my experience with this agency (Sunbury) a nightmare. I was spoken to in a horrible manner by a young lady that works there, very rude and upsetting!!

Kelly · 1 December 2023

★★★★★ 5/5

Google

I found a maisonette I wanted to purchase and I found Emma from Townends extremely helpful. She answered any queries I had and response times were very prompt. They recommended a solicitor who has been amazing. I would definitely recommend buying through them.

Linda · 31 July 2017

★★★★★ 5/5

Google

Townends were great with my sale despite me being on the other side of the world in an unsociable time zone; and a few other complicating factors. Their communication was excellent and I was confident that they had my best interests at heart.

Jared · 31 July 2017

★★★★★ 4/5

Google

My flatmate and I arranged to view this property, Katie being our coordinator. The viewing was very interesting, and we decided we would rent this flat. There were a few teething problems, but both Katie and James were very helpful in resolving them.

Dan · 31 July 2017

★★★★★ 5/5

Google

Had a lot of help and great service from Nadine and Katy while helping me and my partner find a apartment. They were both very helpful and enthusiastic with guiding us through our first renting agreement, also helped with any questions and queries we had. Would recommend.PositiveResponsiveness, Quality, Professionalism

Brad · 20 June 2021

★★★★★ 1/5

Facebook

Have been living with loose dangerous tiles in my bathroom for nearly 6 months now and very little has been done or followed up about this situation. This company is the worst letting agent I have ever had the misfortune to rent through in London. Some of the worst customer service I have ever experienced, because there is none.

Cameron · 15 March 2016

★★★★★ 5/5

Google

Katie counsens has been very helpful and responsive during our move and still answers any queries to date in a quick and helpful way.

Sanjeev · 31 December 2023

★★★★★ 5/5

Google

Darcey Giles and Katie, I appreciate your professional part, to make the rental process easier for us, highly recommended. Thank you

Ivania · 2 March 2024

★★★★★ 5/5

Google

Nadine & team were very professional right from start to finish. Townends had many more clients on their list compare to other local letting agents! Have been using this agent more than 15 years and will be carry on using their service in the futurePositiveResponsiveness, Professionalism

Jas · 24 August 2021

★★★★★ 5/5

Google

From start to finish, everyone at Townends has been superb. Terry, Emma, Chloe and Maxine went above and beyond to make sure that the whole process was as painless as possible, and we cannot thank them enough.

Peter · 31 July 2019

★★★★★ 1/5

Facebook

Avoid at all cost. They leased me a property that wasn't cleaned at all, with dirt and disgusting mould like patches on the walls and by the windows. Agency and the landlord claimed that it is professionally cleaned which was obviously not true. On top of that I was left without heating and hot water for my first 2 days at the apartment and agency didn't provide any assistance or help during these drastic circumstances. In addition, when I was trying to receive help or guidance my point of contact in agency blocked me even on WhatsApp. I have leased from different agencies across 3 countries and I can certainly claim that is the most unprofessional agency I ever had contact with and the experience has been dreadful. Please avoid signing with them unless you want to live in a place with no heating and having a constant headache getting any assistance from them.

Roberts · 17 November 2020