Regents Sunbury On Thames reviews

★★★★★ 5/5

Google

It has been an extremely easy and stress free experience renting a house via Townends Sunbury. Nadine and Katie are extremely professional and go out of their way to make sure that you get what you are looking for. Being new in London, we were guided step by step on how and what needs to be done with regards to setting up utilities as well. Even the documentation and other formalities were done perfectly whilst maintaining all covid related protocol. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Ajith · 20 June 2021

★★★★★ 1/5

Facebook

GUILDFORD BRANCH terrible!!! If you're a student prepared to be totally scammed by them and the scamming landlords they like to work with. staff would rather sit and have a gossip than serve you.the house wasn't even cleaned and plugs were clogged with hair, then tried to charge us upon check out for cleaning when we left the house immaculate! absolute joke. didn't get the money. knocked off about £1500 they were trying to scam out of our deposit money with the landlord. Never again and will always make Sure i spread the word of how awful this place is to work with to help save another student going through the hell we had to deal with. we had to involve solicitors - but a luxury a lot of students cant afford - to fight for our money back. will take advantage. avoid avoid avoid!!

Alicia · 7 February 2021

★★★★★ 5/5

Google

Dealing with townends, Sunbury for more than 9 years as tenants and landlord and every time , they come across as very professional and responsible. Having our property for full management, Katie and Nadine do make sure that we are kept up to update about the property and tenants changes . They are quick to find new tenants and respond to the emails in timely manner.Very happy with the services been offered so far .PositiveResponsiveness, Quality, Professionalism

Lekshmi · 24 August 2021

★★★★★ 5/5

Google

Katie, Darcey & the rest of the lettings team have made the move to our new property so easy. Very friendly, knowledgeable and go out of their way to address any issues. Their communication was top notch + I would highly recommend. Keep up the good work. Alex & Michelle

Yewby · 29 February 2024

★★★★★ 5/5

Google

Moving home can be very stressful but Townends Regents took the stress out of my move. I found Townends Regents to be extremely professional and efficient estate agents. The staff especially, Scarlett and Hayley, are well organised, helpful, knowledgeable and responded to any questions my husband and I had very quickly. I would highly recommend Townends Regents to my friends and family. I was impressed with their service overall.

Clare · 31 July 2018

★★★★★ 1/5

Google

When looking for a property, this company appeared to be very kind and helpful but we didn’t know at all what we were getting ourselves into. We had no contact what so ever with our landlord and all issues had to go through this company which would be understandable if our messages were actually passed on and issues were dealt with in a reasonable amount of time. We spent a lot of time chasing up any problems we had by ringing and sending a lot of emails, these emails weren’t answered for maybe days or weeks or either not at all and the staff were rude on the phone when we called. A lot of our issues were actually never sorted throughout the whole year. We felt as though we were taken advantage of and we did not find this to be a helpful or reliable company to use. I would strongly advise anyone to completely avoid using these people.

Amy · 30 July 2020

★★★★★ 5/5

Google

Could not fault the service given to us by Nadine on the lettings side of the business. She continues to be so easy to liaise with and always so friendly - which can be hard to construe via email. She made sure we were well informed every step of the way, and there was a ridiculously minor miscommunication issue - to which she felt the need to apologise for which was so not necessary - but just goes to show how much of a genuinely lovely person she is. We are currently dealing with the property management team, who are just as helpful and informative. We are looking forward to a hopefully easy two year tenancy - keep up the amazing work!

Georgia · 30 July 2020

★★★★★ 5/5

Google

When renting a property for the first time, you can be nervous but David Rudley was incredibly helpful and informative. I cannot put into words how truly thankful I am for his excellent customer service! He put me at ease and was unbelievably understanding throughout! If I had any questions, he got back to me in very good timing with all the right answers. Can’t thank him enough!

Lauren · 31 July 2018

★★★★★ 1/5

Facebook

Townends estate agents is beyond a joke. The staff just do not care once they’ve taken your money! Permanent issues renting with them, luckily we’re now getting out of it all and I vow to NEVER deal with this company again. Let themselves in your home with no notice, are difficult to dealt with once you finally manage to get hole of someone and will argue with you to make you feel like crap. They really should be ashamed of themselves.

Chloe · 26 November 2019

★★★★★ 1/5

Facebook

It is difficult to describe quite how chaotic the Townends maintenance team are. Between the frequent replacement of our 'property managers', the several weeks it could take between emails, the failure to ever answer the phone, refusal to complete maintenance / share information on the landlord until the council intervened, failure to inform landlord of maintenance issues (once taking several weeks between us telling them about a serious issue and contacting him to discuss...), the black hole that is the 'maintenance property portal'.... I could go on. We eventually gave up and liaised directly with the landlord. A lot of room for improvement, I wouldn't use them again nor recommend to others. I am also very sceptical about any firm who fills their facebook page with positive reviews from their own employees. This would be more subtle, FYI, if they weren't all from the same two-week period.

Rosie · 6 August 2019

★★★★★ 5/5

Google

I have sold my apartment with Sunbury Townends and I should say that the staff are kind, very helpful and all their hard working pays out. Tim, took care of my property viewings, then carried on by Chloe an amazing lady who knows loads about property. They are brilliantly trained and I can reassure everyone if you are selling or buying property with Townends, relax as everything will go well. Many thanks to you all without forgetting Terry! Best Regards from Mr & Mrs Chopra.

Anne · 31 July 2019

★★★★★ 1/5

Facebook

As communicated by people on this forum, I cannot believe the degree of unprofessionalism displayed by the company and their agents. They have properties for which they take people's money (but they will still show up on their website and rightmove) and then cite legal loopholes to get out of the mess they put their clients through. It is one thing to be 'legally right' and a completely different thing to be 'morally upright'; the latter, I don't think the company has heard of. Hopefully this review and what several others have posted here will help prevent other people from falling prey to them.

Merin · 28 July 2019

★★★★★ 1/5

Facebook

Standard "how much money can we get out of you?" agency. Crazy high fees (so much so that, when I repeatedly complained and threatened to not go ahead, they chopped off £100, which brought the total down to "bonkers" rather than "fucking bonkers".) Eventually my landlord, who was also sick of them, said she was packing them in and would deal with us privately. Avoid - try to deal with a landlord privately rather than fund avaricious companies like this.

Andrew · 15 June 2019

★★★★★ 5/5

Google

Katie and Megan helped us get our flat rented out it was super quick and very straight forward they were both so helpful and answered any questions we had both very professional but very helpful and lovely thank you so much ☺️

Melissa · 8 August 2025

★★★★★ 5/5

Google

Experience was very good while looking for Renting Property.

Hitesh · 31 May 2023

★★★★★ 5/5

Google

Townends provides professional services, their agents are responsive to customers needs. The transaction was done smoothly even during pandemic. Well done! Thanks Katie and Team.PositiveResponsiveness, Quality, Professionalism, Value

J · 20 June 2020

★★★★★ 5/5

Google

We have been dealing with Callum and Katie at the Sunbury Branch, and the process was made so much easier with their support. Moving house can be stressful, but not once did we have any issues from viewing to move day, even after move day. Cannot recommend them highly enough!

Cidalia · 1 November 2023

★★★★★ 5/5

Google

Callum, Katie and their team provided us with great service and support in finding our new home. They are a good team to interact with as they very well understand our needs as well as our constrains so that they deliver us the best options in the market.

Roy · 1 December 2023

★★★★★ 5/5

Google

Terry dealt with the house we were buying at the end of last November. He was brilliant, easy to speak to and really helpful. The seller was a little tricky to tie down to a exchange date, he helped massively with this. Can't thank them enough!!

Nathan · 31 December 2023

★★★★★ 1/5

Facebook

Please avoid this agency in any and every way possible. I have not had no hot water for three weeks now and they have failed to show any concern or immediate response to the situation. It took 3 weeks for an engineer to come out, only to spend a minute at my home promising the hot water will work, only to have lied. Nothing was fixed, changed or altered. Every time me or my partner contact the agency it takes almost forever to get a straight answer or response from someone and calling the head office is even worse. I have also had no doors throughout a 1 bedroom apartment for over 6 months and although I have asked about this situation, I have been ignored several times; even during winter when a draft had run throughout my home. (needless to state the lack or security, warmness and safety this has caused for me and my family.) For the agency fees, deposits and rent private properties demand, the service is ridiculous and had ruined my first home experience. They show no care for you, your children or lifestyle. Stay clear of this company.

Kia · 18 August 2016

★★★★★ 1/5

Facebook

Would give zero stars if I could, terribly incompetent bunch of agents, total disasters from start to finish of our tenancy as five weeks after checkout we're still waiting for deposit. We rented a mouldy ground floor flat through them for 2 years and all we got told was to open the windows more.... Got ignored for days with any maintenance matter, whether the boiler was broken or toilet leaking, they couldn't care less. Nightmare, never ever again, would rather live in a tent!

Johanna · 8 March 2016

★★★★★ 1/5

Facebook

this company is the pits and I would advise everybody to stay well away ,they have conned my family for 6 weeks, and two days before moving in they said they cant move in, about four hours after paying them 3 months rent . my family have been and purchased all their furniture which is due to be delivered on Wednesday ,I am so angry and am going to consult a solicitor tomorrow , this company should be closed down before they wreck any more peoples lives

Patricia · 22 February 2016

★★★★★ 1/5

Facebook

DO NOT TRUST THESE COWBOYS. Despite agreeing a move out date for my flat with the landlord and Townends, after I moved out, Townends had failed to secure a new tenant (after informing me they had found one). After returning the keys to them I was left with an empty flat THAT I COULD NOT ACCESS and that I was still paying rent on. Do not trust Townends if you value your sanity. 1 star because I can't give them 0. Shocking.

Peter · 2 December 2015

★★★★★ 1/5

Facebook

I was a client/tenant of Townends for roughly a 9 month period after coming from an abroad location. I was treated fairly and adequately up to the point where I was moved into the property and started paying my rent. What one worker would say would be contradicted by another. My example is this, when moving into our property there was a damaged window. Nothing major, but something that would need to be taken care of. Our letting agent said that on our contract that we should not put a date as it would constrict the landlord, so we agreed. After 4 months of no contact from the landlord (whom we've never spoken to), we had to push Townends to get the job done. When speaking with one of the repair agents (sorry I don't know everyone's title), they asked me why I didn't put a time-sensitive clause on the repair, like it was my fault. I was just annoyed by the whole process and felt like I wasn't being respected as an equal. I don't know if this is the reality for every letting agent, but if I were to ever return to the UK I would not really care to work with Townends. I give a 'poor' rating because I do not believe I was treated 'fair'.

Jonathan · 9 October 2015