Regents Sunbury On Thames reviews

★★★★★ 5/5

Google

We had a great, stress free move in to our new flat, thanks to everyone at Townends especially Nadine who dealt with all of our queries very quickly. :)PositiveResponsiveness, Professionalism

Emily · 20 June 2022

★★★★★ 5/5

Google

The Lettings team at stirling ackroyd are extremely polite and helpful , big thanks to Nadine for helping us find our place so quickly highly recommend this estate agent

Phoebe · 30 July 2022

★★★★★ 5/5

Google

Very professional service , they made the renting process from normally stressful to easy from start to finish and they kept in contact for any updates. Nadine and the team were very helpful with any questions I had. Well recommended.

Ccmparas · 30 July 2020

★★★★★ 5/5

Google

Excellent agency!! The service provided by Callum and Katie has been outstanding. They’re both amazing and helpful!! I recommend highly!

Dominika · 31 May 2023

★★★★★ 5/5

Google

I was impressed with the help I received from the Townends team, in particular Katie who I thought was extremely professional and responded promptly to every question I had asked. I would highly recommend.PositiveResponsiveness, Quality, Professionalism

Justin · 20 June 2021

★★★★★ 5/5

Google

Outstanding service from the Sunbury Branch. Joe valued our place and even sold the place for us. He was professional from the beginning right till the end. Communication was brilliant, always upbeat and positive throughout. We got our asking price and this was down to Joe’s negotiation skills. Joe also goes above and beyond and is clearly knowledgeable in his field. Thanks again for the smooth and easy purchase of our flat.

Nishaan · 2 December 2022

★★★★★ 5/5

Google

I am very happy with the service I received, constant communication to reassure me and guide me. Nadine was fantastic throughout the process. Would recommend if you want to rent, buy or sell!

Jacob · 30 July 2021

★★★★★ 5/5

Google

Rented out my house for the first time and had an excellent experience. So happy I chose the best agent. Katie and Nadine were really good with communication and let my property within a week.

Louise · 10 February 2021

★★★★★ 5/5

Google

As a landlord, Katie and Scarlett were an absolute pleasure to deal with. After having gone through a terrible experience with another agent, these girls restored my faith in estate agents. I had constant communication and feedback given to me from the get go through to completion. Any missed calls would always be passed on by the sales team in their absence and returned by the girls. Would thoroughly recommend. Thanks again ladies.

Henry · 31 July 2018

★★★★★ 5/5

Google

I contacted Lilly as she was looking after the property in Stanwell, The whole process went so well and smooth, I wish her a good luck for her future.

Airport · 25 March 2025

★★★★★ 1/5

Google

We had a terrible experience with Townsend firstly they refused to let us view a property unless we “Proved” we could afford it, which in this current climate wastes time and makes it less likely that we would be the 1st prospective tenants to view and make a offer on this. The reason this happened is because my partner has previously registered with Townsend who took her details “job, income etc” so when she called to enquire they already feigned interest In showing her the house under the assumption they she couldn’t afford it, we have since contacted “Arla” who are the regulatory body for letting agents who advised us that this is what they consider “indirect discrimination” and it’s illegal. ‘ my partner then explained that she is a business owner who runs her own salon to what she was told “so you’re a hairdresser” (like there’s something wrong with that) she then explained that no, she owns the salon and has 5 members of staff who work for her, she offers hair, beauty, sunbeds Botox teeth whitened etc, but also works there herself, to which the reply was “So you’re a hairdresser🤷🏼‍♂️“ this was rude and dismissive. Me and my partner have over £150k in the bank they we can show and have a combined income of over £100k per year we own a couple of business and another rental property in Clapham. But ever after showing proof of all of that we was informed it was not enough. It seems that if you are not “there sort of people” they will continue to Move the goal posts until you give up, it’s a shame because the landlord is probably unaware or their behaviour and it could ultimately end up costing them money. My income is more then anyone who works at that branch of townends in Sunbury but yet they look Down there nose on my family? It’s Disgusting!! A complaint has been lodged with Arla and townsend head office. Discrimination like that in this current social climate is not on. And for those reason I (or anyone I know) will never do business with them, as since I have experienced this it has become apparent this is not a isolated incident. Change needs to come for theses ignorant bigot people.NegativeQuality, Professionalism, Value

Hank · 20 June 2021

★★★★★ 5/5

Google

It has been an extremely easy and stress free experience renting a house via Townends Sunbury. Nadine and Katie are extremely professional and go out of their way to make sure that you get what you are looking for. Being new in London, we were guided step by step on how and what needs to be done with regards to setting up utilities as well. Even the documentation and other formalities were done perfectly whilst maintaining all covid related protocol. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Ajith · 20 June 2021

★★★★★ 1/5

Facebook

GUILDFORD BRANCH terrible!!! If you're a student prepared to be totally scammed by them and the scamming landlords they like to work with. staff would rather sit and have a gossip than serve you.the house wasn't even cleaned and plugs were clogged with hair, then tried to charge us upon check out for cleaning when we left the house immaculate! absolute joke. didn't get the money. knocked off about £1500 they were trying to scam out of our deposit money with the landlord. Never again and will always make Sure i spread the word of how awful this place is to work with to help save another student going through the hell we had to deal with. we had to involve solicitors - but a luxury a lot of students cant afford - to fight for our money back. will take advantage. avoid avoid avoid!!

Alicia · 7 February 2021

★★★★★ 5/5

Google

Dealing with townends, Sunbury for more than 9 years as tenants and landlord and every time , they come across as very professional and responsible. Having our property for full management, Katie and Nadine do make sure that we are kept up to update about the property and tenants changes . They are quick to find new tenants and respond to the emails in timely manner.Very happy with the services been offered so far .PositiveResponsiveness, Quality, Professionalism

Lekshmi · 24 August 2021

★★★★★ 5/5

Google

Katie, Darcey & the rest of the lettings team have made the move to our new property so easy. Very friendly, knowledgeable and go out of their way to address any issues. Their communication was top notch + I would highly recommend. Keep up the good work. Alex & Michelle

Yewby · 29 February 2024

★★★★★ 5/5

Google

Moving home can be very stressful but Townends Regents took the stress out of my move. I found Townends Regents to be extremely professional and efficient estate agents. The staff especially, Scarlett and Hayley, are well organised, helpful, knowledgeable and responded to any questions my husband and I had very quickly. I would highly recommend Townends Regents to my friends and family. I was impressed with their service overall.

Clare · 31 July 2018

★★★★★ 1/5

Google

When looking for a property, this company appeared to be very kind and helpful but we didn’t know at all what we were getting ourselves into. We had no contact what so ever with our landlord and all issues had to go through this company which would be understandable if our messages were actually passed on and issues were dealt with in a reasonable amount of time. We spent a lot of time chasing up any problems we had by ringing and sending a lot of emails, these emails weren’t answered for maybe days or weeks or either not at all and the staff were rude on the phone when we called. A lot of our issues were actually never sorted throughout the whole year. We felt as though we were taken advantage of and we did not find this to be a helpful or reliable company to use. I would strongly advise anyone to completely avoid using these people.

Amy · 30 July 2020

★★★★★ 5/5

Google

Could not fault the service given to us by Nadine on the lettings side of the business. She continues to be so easy to liaise with and always so friendly - which can be hard to construe via email. She made sure we were well informed every step of the way, and there was a ridiculously minor miscommunication issue - to which she felt the need to apologise for which was so not necessary - but just goes to show how much of a genuinely lovely person she is. We are currently dealing with the property management team, who are just as helpful and informative. We are looking forward to a hopefully easy two year tenancy - keep up the amazing work!

Georgia · 30 July 2020

★★★★★ 5/5

Google

When renting a property for the first time, you can be nervous but David Rudley was incredibly helpful and informative. I cannot put into words how truly thankful I am for his excellent customer service! He put me at ease and was unbelievably understanding throughout! If I had any questions, he got back to me in very good timing with all the right answers. Can’t thank him enough!

Lauren · 31 July 2018

★★★★★ 1/5

Facebook

Townends estate agents is beyond a joke. The staff just do not care once they’ve taken your money! Permanent issues renting with them, luckily we’re now getting out of it all and I vow to NEVER deal with this company again. Let themselves in your home with no notice, are difficult to dealt with once you finally manage to get hole of someone and will argue with you to make you feel like crap. They really should be ashamed of themselves.

Chloe · 26 November 2019

★★★★★ 1/5

Facebook

It is difficult to describe quite how chaotic the Townends maintenance team are. Between the frequent replacement of our 'property managers', the several weeks it could take between emails, the failure to ever answer the phone, refusal to complete maintenance / share information on the landlord until the council intervened, failure to inform landlord of maintenance issues (once taking several weeks between us telling them about a serious issue and contacting him to discuss...), the black hole that is the 'maintenance property portal'.... I could go on. We eventually gave up and liaised directly with the landlord. A lot of room for improvement, I wouldn't use them again nor recommend to others. I am also very sceptical about any firm who fills their facebook page with positive reviews from their own employees. This would be more subtle, FYI, if they weren't all from the same two-week period.

Rosie · 6 August 2019

★★★★★ 5/5

Google

I have sold my apartment with Sunbury Townends and I should say that the staff are kind, very helpful and all their hard working pays out. Tim, took care of my property viewings, then carried on by Chloe an amazing lady who knows loads about property. They are brilliantly trained and I can reassure everyone if you are selling or buying property with Townends, relax as everything will go well. Many thanks to you all without forgetting Terry! Best Regards from Mr & Mrs Chopra.

Anne · 31 July 2019

★★★★★ 1/5

Facebook

As communicated by people on this forum, I cannot believe the degree of unprofessionalism displayed by the company and their agents. They have properties for which they take people's money (but they will still show up on their website and rightmove) and then cite legal loopholes to get out of the mess they put their clients through. It is one thing to be 'legally right' and a completely different thing to be 'morally upright'; the latter, I don't think the company has heard of. Hopefully this review and what several others have posted here will help prevent other people from falling prey to them.

Merin · 28 July 2019

★★★★★ 5/5

Google

Katie and Megan helped us get our flat rented out it was super quick and very straight forward they were both so helpful and answered any questions we had both very professional but very helpful and lovely thank you so much ☺️

Melissa · 8 August 2025