Regents Sunbury On Thames reviews

★★★★★ 5/5

Google

I much appreciate your good work and your prompt response to my email.

SOO · 1 August 2026

★★★★★ 5/5

Google

We had to deal with unexpected situations during the referencing process, but all was resolved thank to professionalism and efficiency of the team. Particularly Katie did an extra mile contacting the referencing agency and finding the ways to make everything to work out. Also our overall personal experience was very positive. Everyone in the team was very polite and considerate, something one would consider as a baseline, but we didn't get in another agency.

Ekaterina · 30 July 2020

★★★★★ 1/5

Facebook

Absolutely appalling to deal with in terms of renting. Have never had any issues with previous exits and they want to charge us £10 for leaving a good condition chopping board and some cutlery. Cleaning company did a reclean no questions asked after they were dissatisfied with some areas and yet they turned around without having checked properly to say this did not take place. Photos of re-clean provided as evidence and instead of an apology, turned around to say their own branch should not have released the keys to the cleaners? Still holding onto our bond money. Landlord has been kept on all the correspondences and far easier to deal with. Wonder what the agency actually does and the existence, if any, of any level of professionalism.

Christine · 7 September 2015

★★★★★ 5/5

Google

As a first time buyer it can be quite overwhelming and stressful to go through a house purchase. Robert at Stirling and Ackroyd in Hampton has been so helpful, really responsive and made dealing with an estate agent a rare pleasure. Highly recommend.

Sarah · 30 January 2024

★★★★★ 5/5

Google

Thank you for all your help! Nadine was fantastic at helping go through all our requirements and finding a stunning place for us. Everything was handled promptly, confidentially and professionally. Nadine was always in touch, to keep us up to date and prompt at replying to our random questions. Overall, the whole experience with Townend Regents was great and would highly recommend them. Nadine was awesome, really friendly and knowledgeable. Thank you!

Alex · 30 July 2020

★★★★★ 5/5

Google

My partner and I were looking for a new rental for some time and finally found our new home. Callum and Katie in the Sunbury Branch made the process stress free. No request was too big or too small. Huge thank you to you both.

Jacob · 1 November 2023

★★★★★ 5/5

Google

Just wanted to say how polite Sardorbeck was. Just the most lovely man. He was determined it would be him to sell the house. He did. Both Rob and Terry helped explain things. Kept the communication going. Thank you

Cheryl · 1 December 2023

★★★★★ 5/5

Google

Excellent service. Couldn’t thank the team enough. Always somebody on the end of the phone. Priced correctly. Above our expectations and price achieved buyer found within days. Completed within 2.5 months. Special thanks to Rob Dawson

N · 30 January 2024

★★★★★ 5/5

Google

I have always felt comfortable that my properties were in capable hands at Townends. However, more recently I have had a change of tenancy which has presented some complex challenges. I have found the staff at Townends, in particular Katie D'imperio and Radhika Thakrar-Patel unbelievably professional, supportive and fair. Both have shown excellent communication skills that engender trust and appreciation that my houses are in capable hands. Gratitude!

Glori · 31 July 2019

★★★★★ 5/5

Google

After being on with another agent, Katie approached me advising she has a tenant for me. Initially I was sceptical as all agents would say that. Gave Townends the opportunity and they had it let on their first viewing. Very proactive. References were back within 3 days and my tenant moved in a week later. Cannot thank Katie and Nadine enough for all their hard work. Very professional.

James · 31 July 2019

★★★★★ 5/5

Google

We completed on our house sale in February. Rob and the team were extremely professional and did everything they could to ensure a smooth sale.

Reena · 16 August 2024

★★★★★ 5/5

Google

A really big thank you to both Nadine and Katie for successfully re letting our property in Weybridge. Every detail from start to finish was handled professionally and efficiently. Nadine kept us informed at every stage and did everything possible to ensure a quick turnaround between tenants. The customer service I received from Townends in Sunbury was excellent and I would definitely recommend them to my friends.

DEBORAH · 31 July 2019

★★★★★ 5/5

Google

I’m so thankful to Katie and Darcey on the lettings team and really impressed with their standard of care and commitment. It’s been hard finding a new home to rent but we’ve really felt supported by Katie throughout the whole process and have been really impressed with her supportive nature and communication. I’ve really felt like she’s got our back in matching us up with a good home and landlord. Both Katie and Darcey are a dream team and I thoroughly recommend them!

Clare · 23 March 2024

★★★★★ 5/5

Google

I viewed a property with Megan and she was very helpful.She answered all of my questions and told me all there was to know about the property.She was overall patient and professional

Shaveta · 15 August 2026

★★★★★ 5/5

Google

We recently used Townends in sunbury to move into a new property. Nadine our lettings agent was fantastic...really helpful and organised..she made the process of finding a new property very stress free.. The rest of the team at Townends were also great..always ready to help when needed. All very friendly and polite. Would definitely recommend Townends in Sunbury to anyone looking for a property.

Shelby · 30 July 2020

★★★★★ 5/5

Google

Alex has been very helpful throughout, he has been able to answer all of my questions and has dealt with all of my concerns. Alex has presented himself as professional throughout, trusting and able to confidently help me through the whole process, which has subsequently gone smoothly. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Steffi · 20 June 2022

★★★★★ 5/5

Google

Darcey Giles has been very helpful and responsive throughout the process of viewing and securing a property. I am very grateful to her for making it so much easier and quick. She always replies to emails promptly, and follows up on any queries diligently. I would definitely recommend her.

Fauzia · 24 October 2024

★★★★★ 5/5

Google

Our completion was back in January, but we would like to recognise Sadar/Bek for his great expertise, around locating us with a property around Ashford/Sunbury area. He was really easy going, kept us to date with updates & connected us with the vendor which was very helpful. He made the whole process very seamless. We couldn’t thank him enough. We would recommend him to any first time buyers looking in the local area.

Reema · 5 June 2024

★★★★★ 5/5

Google

Always a pleasure doing business with these guys, Townends Sunbury amazing team especially Katie & Nadine. Been a landlord with them since 2016 and they have managed to ensure I received my rent in full every time, even during the recent difficult times COVID has brought. Have recommended many to use them. Many Thanks!

Arjun · 30 July 2021

★★★★★ 1/5

Google

To say we had a bad experience using Townends as our agent to sell our property would be a gross understatement. To elaborate; initially things seemed OK, had plenty of viewings & after 2/3 weeks we had a buyer in place. However, a few weeks later they pulled out citing that they’d found a more suitable property. Obviously this was frustrating but not much Townends could do about that so didn’t hold this against them. We obviously had an eye on the SDDL & by now we are at the end of Nov, so we were back to viewings throughout Dec & not getting any luck in terms of offers. We were now getting slightly frustrated at the number of viewings for which we simply didn’t hear from Townends with any feedback. When we did get feedback the impression we got was that the ‘agents’ conducting the viewings weren’t really doing much to ‘sell’ the property & were simply facilitating a walk round. We also got feedback such as “the property doesn’t have a garage” which begs the question why Townends were arranging viewings with people who’s criteria clearly didn’t align with our property. Anyway, as we neared the Xmas period we were obviously getting nervous at keeping our onward chain intact given we didn’t have a buyer in place. On 18 Dec (Friday before Christmas) Townends gave us a call & just let us know that their office was open on the Mon & Tues of the following week, then the Weds they were shut but they were working from home so were contactable to provide feedback / updates on any offers on the viewings we had booked in on Sat 19 Dec…. Monday comes, nothing. Tues, nothing (we tried to email & call, no response). So we are going in to Christmas without any feedback on the viewings we had despite Townends going out of their way to tell us they were working these days & knowing our situation. In the New Year we issued Townends with their 28 days notice as we were utterly fed up. In this period we actually managed to find a new buyer. We settled for a lower price than we were happy with but weighed up the situation with the SDDL etc & decided it was doable. This is where the fun began. Townends assured us they’d done their due diligence & the buyer was ‘solid’. We basically fast forward 14 weeks (yes, 14) & these buyers still cannot obtain a mortgage offer. As a result our onwards has collapsed as the chain above us realise our buyers have an issue. In this period the goalposts are constantly moved. We had multiple assurances that our buyers “just need to submit 1 bit of paper” and that the offer was imminent. It became beyond a joke. We finally had enough towards the end of April & had no option but to pull out (as we had no onwards to move into!). Then randomly about 5 weeks later Townends call trying to resurrect it as they’d had a call from an agent that was involved further up the line… This was a non-starter as the new SDDL was only 7 wks or so away so completion in the timescale required would have been impossible, so we confirmed this wasn’t a viable option. What I found incredible at this stage was that Townends hadn’t actually told our buyer we had pulled out and so they were being strung along still…! A few weeks later we then get an “Off Market Letter” from Townends stating an completely arbitrary “Termination Date” (which was some 6 months after we issued them with the 28 Days Notice and 6 weeks later than the date we pulled the plug with the replacement buyers) telling us that if we sell within 6 months of said date to any applicant they brought not view our house they’ll come after us for commission. Whilst the principle of such a letter isn’t too much of an issue (very Contractual though especially considering what they’ve put us through!), but the fact they’ve lazily used an incorrect arbitrary date trying to tied us in for a longer period is particularly galling. Also their fee of 1.50% is 50% higher than other more user friendly estate agents in the area so anybody looking to sell I would highly recommend shopping around!NegativeResponsiveness

Matthew · 20 June 2022

★★★★★ 5/5

Google

We are so happy with the lovely Katie and her teams amazing service we received from start to finish. Katie always went out her way to accommodate us with everything we asked. I will highly recommend them as they are professional yet make you feel like you a VIP.

Yolandi · 14 April 2025

★★★★★ 5/5

Google

Nadine was professional, responsive and smoothened my journey with the whole tenancy process. She responded immeidately to my emails which I sent very late in the night, as I didn't get time in the day. The communications were to the point and answers were provided in a timely fashion. All in all, brilliant service.PositiveResponsiveness

Vishal · 20 June 2021

★★★★★ 2/5

Google

Edited my 5* review to 2*. I had brilliant experience with Katie and Nadine from lettings team, 5* all the way. Property Management side is terrible to say the least. Had horrible experience with Marc, not at all helpful and comes with Zero empathy, just acts for landlords benefit and tries to deduct sky high prices for even general wear and tear issues. Acts as post masters, not allowing any access to landlord and you will be in dark what landlord actually is conveying and what comission these people charge on top. Be ready to loose your deposit at end of tenancy no matter what you do. Please avoid!

Waheed · 23 October 2023

★★★★★ 5/5

Google

We were lucky enough to sell our property via Townends Sunbury, Joe and Terry were excellent, keeping us well informed at every step of the process. Any questions were quickly dealt with. Overall a excellent experience and the team are a credit to the Townends organisation.PositiveResponsiveness, Professionalism

Jason · 20 June 2022