Regents Sunbury On Thames reviews

★★★★★ 5/5

Google

Rob & the team were great with communication when it come to selling our property. I would recommend.

Callum · 29 February 2024

★★★★★ 5/5

Google

Excellent service from Nadine and all the staff at the Sunbury branch very professional and friendly always available to answer any questions gave me a choice of tenants to pick from very quick and efficient service totally hassle and stress free from start to finish .Once again the staff at the Sunbury office have found me a new tenant at short notice very impressed with the professionalism and knowledge of the lettings market thanks again to Nadine and Katie for all your help and advice.

Mark · 30 July 2020

★★★★★ 1/5

Google

Absolute disgrace of a agency this is!!! Lost our time, delaying, they treat you like you’re owning them something... I cannot believe this can exist with this attitude and services.... nadine doesn’t know to use a computer, sending emails with nonsense requests like you forgot to include the page 1 from the contract which was nothing to complete just a page that they have it standard. She cannot unarchive a document... I don’t know why they have 4.7 but the really might be on trust pilot where 2.8 is their score which is also high I think All together avoid this rubbish agency at any costs. I have found OpenRent much much better Kind regards

Astrunr13 · 30 July 2020

★★★★★ 5/5

Google

My partner and I have dealt with a lot of different estate agents over the years but Townends have by far been the best. Nadine and Katie are amazing, and so lovely you almost forget your about to start a stressful process of moving as they make it so easy and fun! We were kept up to date with everything by email and phone and they were always around to answer all my numerous questions! Best service we have experienced in over 15 years of renting Definitely recommend to everyone

Sam · 30 July 2020

★★★★★ 5/5

Google

Nadine and Katie in the Sunbury branch are a extremely professional team, that deal with the letting side of properties. They reassured me throughout the whole process and had great advice, which I needed. They were quick, helpful and I would definitely recommend them both.

Polly · 24 February 2021

★★★★★ 5/5

Google

Very happy with the service and professionalism when I bought with Townends. I have no hesitation in saying Bethany is a credit to Townends and I would recommend to anyone, thank you again for efforts.

Raj · 31 July 2018

★★★★★ 5/5

Google

Katie and Callum have both been very helpful. Katie by far is best at her job, really appreciate her help always.

F · 1 November 2023

★★★★★ 5/5

Google

Thank you to this wonderful team at Townsend. The service that we received was top class. They kept us informed all the time and we felt so comfortable asking as they were so helpful. I can not thank you enough and we will certainly recommend you to everyone

Rasula · 27 November 2019

★★★★★ 5/5

Google

Just wanted to say how much I highly recommended this place! Down to the excellent service, skill and absolutely lovely staff! Thank you very much guys and girls!!!

Daniella · 1 April 2023

★★★★★ 5/5

Google

Nadine found me my dream home. She explained the processes as this is my first time renting after selling my home and couldn't do enough for me. She showed me quite a few homes as I was looking for 2 months. She was always very punctual to …

Lisa · 6 October 2019

★★★★★ 5/5

Google

Thanks to the gentlemen in the sales team for getting us under offer and helping with what was a very tricky sale. In particular Joe and Scott were great. A credit to the office.

Terry · 31 July 2018

★★★★★ 5/5

Google

Nadine and Katie knew my requirements from the offset. I have been quite fussy in my search but they advised me about something before it even went online and found my perfect home. This is better than any other agent i have come accross!! …

Geoff · 25 August 2020

★★★★★ 5/5

Google

We recently purchased a property working with Rob D. The process was smooth and effortless...... Thank you!

Gurpal · 31 December 2023

★★★★★ 5/5

Google

Spoke with Katie today from the letting department. She was very helpful, Professional and efficient. My issue was resolved straight away.

Ashley · 4 April 2025

★★★★★ 5/5

Google

A very professional and personal service from the Nadine and Katie. The whole team have done a great job managing our property and during our recent handover to new tenants made sure that the house was in tip top shape. Great job. Thank you.

Matthew · 30 July 2020

★★★★★ 5/5

Google

Me and My Partner have just moved into out first rental home with the amazing help of Nadine and Katie! They made the process simple and stressfree and where always updating me if I had any questions. Thanks girls!!

Tayler · 8 September 2021

★★★★★ 5/5

Google

Thanks to the team at Townends Regents. Sold my house with them. Nice local agent. I witnessed the viewings and they sold my house perfectly - very knowledgeable on the area too! Terry gave me feedback after each viewing. Had to move in to …

James · 13 October 2019

★★★★★ 5/5

Google

Katie & Nadine, Have done an excellent job, keeping me informed with all viewings etc, they have been exceptionally professional from start to finish, and answer any questions I have, I could not recommend them more highly. GaryPositiveResponsiveness, Professionalism

Gary · 20 June 2021

★★★★★ 5/5

Google

Katie and Nadine on the Lettings team were very efficient and helpful with finding tenants and arranging for my home to be rented out. They made the process smooth and easy and I would I would highly recommend them.PositiveProfessionalism

Lucy · 20 June 2021

★★★★★ 5/5

Google

Townends have done a great job selling our house! Always friendly and helpful - the majority of their work was after the sale - they acted as go-between with our solicitors, the buyers solicitors, us and our buyer - and did an excellent job in ensuring the process went as smoothly as possible. Wish the same could be said for the solicitors! I just wish that they were dealing with the house we are trying to buy! Our main point of contact was Chad - and he was brilliant! Never thought i'd say that about an estate agent!

Sam · 31 July 2017

★★★★★ 1/5

Facebook

The lettings management is less than a joke. I've been trying to deal with them about a phone line issue, where they only have to call the landlord (which I cannot contact myself, as they won't provide contact information) and ask for permission to reinstall a phone line. It's been now 6+ weeks of me calling multiple times a week, being told someone will call me back within the day every single time. Spoiler alert: not once I've been called back. I now just spoke to a plainly rude lady on the phone, who essentially told me I need to talk to some other person, which is not there now, as she can't really tell me anything. You should be out of business, and I am sorry I didn't know any better when I paid your fees. I should have just avoided properties advertised by Townends.

Paolo · 17 October 2016

★★★★★ 1/5

Facebook

FOR YOUR OWN BENEFIT, I ADVISE YOU NOT TO HAVE ANYTHING TO DO WITH THIS ABSOLUTE SHAMBLES OF A BUSINESS!!! If I could give minus stars I would. Absolute mockery of an organising with a bunch of clowns trying to run it. It was a shambles from start to finish with them and would advise you to look elsewhere. Bunch of money grabbing arseholes! Extreme fees to move in! £500 admin fee and £175 to walk around with a clip board and charge for an ‘Inventory fee’ (even got a lot of that wrong!) Told me parking was free when I moved in, got a ticket two days later. The oven broke and it took 3 weeks to rectify as they gave the contractor the telephone number of the person who lived there before me. Shower broke and it took 6 weeks to fix as they have no control over the landlord who apparently didn’t get back to them. A further £100 fee to renew the tenancy after a year. When I moved out it was cleaned to a very good standard but still wanted to charge me £219 for a professional clean as they stated there was a ‘dusty toilet roll holder’ and ‘dusty curtain pole’. Then to top it off there was a few items missing from the inventory which was packed in error by my friend when I left. This was brought up upon check out so I later returned the items to the office in Guildford. 2 MONTHS later when I finally received my deposit back (was charged £180 in the end for the dusty toilet roll holder and curtain pole) I was also charged a further £50 for the missing items I had returned weeks before. When I called them to ask why, they admitted that the box of items was still sat in the office and they had done nothing with it. Then proceeded to laugh and say ‘I don’t know what you want us to do about it?’. Shambles! The agents are all very rude and as much use as a chocolate fireguard! Cannot stress enough how much of a joke this lot are so I would advise everyone and anyone to stay well clear.

Woody · 27 September 2016

★★★★★ 1/5

Facebook

If you are considering giving Townend the business of letting your property or renting a property from them I would suggest caution. Make absolutely sure that all the I's are dotted and the T's crossed. They have a reputation as being a little sharp with what they promise, the way they communicate with clients and suppliers and what they promise they will provide. They do not have a credible or mature way of handling customer complaints and are reluctant to to accept responsibility for errors made. You've been warned.

Patrick · 19 September 2016

★★★★★ 1/5

Facebook

Do not rent anything from this agency because they do not give a deposit and cheat and do nothing if it comes to failure and do not receive phones .if you leave the property to invent anything lest you give a deposit . They swear and they charged me almost half the deposit , I am very dissatisfied and would not recommend to rent anything from this agency . the house was very bad condition and dirty and littered with trash , I repainted and led to clean inside and Garden , and the agency deducted me almost half of the deposit . beware of this agency because they cheat !!!

Dariusz · 10 September 2016