Trusted Agent profile · Sunbury On Thames, Surrey
Verified
★★★★★
330 reviews across 2 platforms
55 Staines Road West, Sunbury On Thames, Surrey, TW16 7AH
Part of Regents, see every office.
Regents's office in Sunbury On Thames, Surrey, at 55 Staines Road West, is rated 4.4 out of 5 across 330 reviews on two platforms, including 241 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Regents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sunbury On Thames office, from every platform, shown as written. First names only.
5/5
GoogleGreat from start to finish for us renting, personally myself for the first time. Would recommend to anyone wanting to use an estate agent, very professional and helpful.
Hi Andy, thank you for taking the time to leave feedback! Its lovely to hear what a great experience you had renting for the first time and thank you for choosing Townends! - Claire
5/5
GoogleThe Ladies at Townends Regents we top quality service helping me find my new home. Thanks Again.
5/5
GoogleBoth Katie and Nadine were excellent, and extremely helpful. Highly recommend them.
5/5
GoogleGreat experience working with Nadine and Katie from the lettings team. They are both very professional, lovely to work with and brought great results quickly!
Hi there, thank you for taking the time to leave valuable feedback, We wish you all the very best - Claire
5/5
GoogleGood experience, They were very quick in getting my property. They are also very thorough in making sure all checks are completed before moving into the property including inventory checks.
Hi Alvine, Thank you for the five stars! great to hear we were able to secure a property for you quickly and effectively. Please let us know if you need anything, Amber
5/5
GoogleWe had a great experience with Townends. They were very accommodating given our unique situation of moving to the UK from abroad.PositiveQuality, Value
Hi Zoe, Thanks for the fab 5* review! Welcome to the UK and thank you for choosing Towneds as your agent. We are as always, happy to help 😊 - Claire …
5/5
GoogleGreat service from Joe & Terry. Sold our flat during these uncertain times and kept us informed throughout the whole process. Will highly recommend them!
Hi Yemi, thank you for taking the time to leave feedback! Its fantastic to hear what great customer service you received and thank you for choosing Townends! - Claire
5/5
FacebookI would recommend Townends, they are a great company to deal with!
5/5
FacebookI would definitely would recommend Townends in Whitton to sell my home
5/5
Facebook5star! Fantastic service throughout my visits, Rebecca Whitethread was particularly helpful.
1/5
FacebookTownends have deducted a management fee from my rental income in April and in May and yet they are not providing a property management service. If they cannot provide the service at this time, then they should not charge a management fee. I wonder if they have furloughed their staff, whilst still charging landlords. Appalling service.
5/5
GoogleFantastic services, very professional and efficient team. I'd highly recommend without hesitation.
Hi Joseph, thanks for the fab 5* We wish you all the very best - Claire
5/5
FacebookAfter a tense few weeks with solicitors we found a saving grace in Chad Newbould from the Sunbury branch! He was polite, honest and listened to our problems, remembered details specific to our sale and always returned phonecalls and went beyond his duties to help chase queries and get our move through to exchange. Huge thanks to him and the team.
1/5
GoogleWorst in the area i guess, literally took me two and a half months to speak to someone with regards to the property i rented through them. Sent several emails and left several voice messages but no one ever gor back to me until I stopped paying the rent and someone called, still waiting for the problems to be fixed.
5/5
FacebookWould recommend Townends estate agents. Very knowledgeable, helpful staff.
5/5
FacebookTownends is a great place to work!
5/5
FacebookTownends is a great place to work
5/5
GoogleGreat service, thank you to all the team at Townends for making this process easy, we’re very happy in our new home.
Hi Stefan, thank you so much for taking the time to leave such a lovely five star review! Our team in Sunbury will be delighted to read your feedback and we are so pleased that they made the process easier for you. We wish you all the best in your new home, Emily
5/5
FacebookI have always found you all to be professional, responsive and more than helpful. I would certainly recommend your services to anyone. Living abroad and letting out what is actually our home is always a stressful proposition, but I have been more than confident in your ability to be good stewards of our property.
5/5
FacebookI would recommend Townends Estate Agents
5/5
FacebookHighly recommend Townends always so helpful
5/5
GoogleWould highly recommend. Excellent photos and service from Joe Lynch throughtout the sales process.
Hi Elizabeth, thanks for the fab 5* review. We wish you all the best and thank you for choosing Townends - Claire
5/5
GoogleBest Service from Nadine and Katie. They have been brilliant throughout. Will definitely recommend these guys.
Hi there, thank you for the 5* review. I will be sure to pass on your kind words to Nadine and Katie who will be thrilled! Wishing you all the very best - Claire
5/5
FacebookI highly recommend Townends 5*
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Regents, Sunbury On Thames won Trusted Agent.
