5/5
FacebookI recommend Townends fantastic agents
Trusted Agent profile · Sunbury On Thames, Surrey
Verified
Regents Sunbury On Thames reviews
★★★★★
330 reviews across 2 platforms
55 Staines Road West, Sunbury On Thames, Surrey, TW16 7AH
Part of Regents, see every office.
Regents's office in Sunbury On Thames, Surrey, at 55 Staines Road West, is rated 4.4 out of 5 across 330 reviews on two platforms, including 241 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Regents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Sunbury On Thames office, from every platform, shown as written. First names only.
Facebook5/5
FacebookI recommend Townends Estate Agents
1/5
GoogleI have made an enquiry online asking all the questions I need to and the lady there who called herself Stacey called me back. She was insisting to registered my details. I kindly asked her to remind me which property it was as I sent a …
5/5
FacebookI would recommend Townends
5/5
FacebookI highly recommend Townends
5/5
GoogleFantastic service from start to finish, kept me updated all the way through, would highly recommend.
Agent replied · 30 July 2023
Hi Jim, thank you so much for taking the time to leave such an awesome five star review! We are delighted to hear how impressed you are with the fantastic service and regular updates that you have recieved from our team in Sunbury. All the very best, Emily
1/5
FacebookIf there was a below 0 available then that would be too nice, communication is POOR, they won't report any maintenance issues even if it's health & safety and leave your child to suffer. Absolutely disgusted to be treated like this as a customer and will definitely not be returning to your company ever!
5/5
GoogleLovely team here. Nadine always very helpful and lovely to deal with. Sorted everything really quickly and efficiently.
Agent replied · 30 July 2023
Hi Becca, thank you for taking the time to leave us such fabulous feedback and awarding Townends 5 stars! I know Nadine will be thrilled you were so pleased with the service she delivered. Thank you for choosing Townends, Amber
1/5
GoogleJust avoid this “agency “ at any cost if you don’t want headaches
Agent replied · 30 July 2023
Hi Sorina, thank you so much for taking the time to share your feedback with us. We are disappointed to hear how unhappy you are with your experience and I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@townends.co.uk with any concerns you have as I would like to make sure that any outstanding issues are resolved ASAP. Thank you, Claire
5/5
GoogleGreat professional service from Katie and the whole team.
Agent replied · 30 July 2023
Hi Mr Marvelous, thanks for taking the time to leave a fab review for Katie and the Sunbury team! It really is lovely to hear, thank you for choosing Townends and we wish you all the very best in your new home 😁- Claire
5/5
GoogleWould highly recommend using townends, the staff are excellent!
Agent replied · 30 July 2023
Hi Mckenzie, Thank you so much for your fab 5 star review! - Claire
1/5
FacebookThe worst letting agents I have had the misfortune of dealing with.
Agent replied
Sorry to hear this Sally. Please can you email your contact information and full details of the issue to info@townends.co.uk so we can look into this for you. Many thanks
5/5
GoogleTo be honest the best people we found here fast communication fast service we was made clear what to expect from the property.Great service delivered. We like to thank you for all your efforts in regards to all our concerns.
5/5
GoogleBethany McColl Helped myself and my partner to find a house perfect for us Any enquiries we sent to her were replied to instantly and all round she was such a great help Couldn’t of asked for a better service !!
5/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Dear Ben Harris, Thank you for taking the time to review your recent experience with our Stirling Ackroyd Sunbury-on-Thames branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
FacebookRespond and sort out issues
Agent replied
I have been chasing Townends for weeks now and they have not bothered to resolve any of the issues. My flat is Hanwell that was let and managed by Townends. Townends did not fulfill their responsibility as property managers and when the tenants left, t…See more
5/5
GoogleKatie and Nadine are very professional, friendly and helpful. Would highly recommend! Thank you so much for everything you have done for us! Amazing team!PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookI recommend working with this agency, professional service, very good approach to the client, especially I recommend Mr. Gregory Skulnick, he helped me a lot in dressing the apartment. Best regards
5/5
GoogleExcellent customer service from start to finish. My first time renting was much easier than I thought it was going to be and that's down to the great work from Katie and Scarlett. Thank you
5/5
GoogleVery profesional and prompt staff. We was very satisfied of the property witch we made contract with them.We thank them from deep of our soul specially Katie and Nadine!
5/5
FacebookI’m a landlord and used this company for 6 years they have found me great tenants and never any issue. Recommend to any landlord looking for a great agent.
1/5
GoogleWorst company ever, specially Nadine Clappison which is very rude,unhelpful and totally unprofessional!
5/5
GoogleWe have recently rented a house through townends and they were very helpful. They kept us involved throughout the whole process and made the experience very easy.
5/5
FacebookGood local knowledge, showed properties that were exactly to my brief, had great deal of knowledge with the current market conditions. Trustworthy and reliable estate agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Regents Sunbury On Thames
How many reviews does Regents Sunbury On Thames have?
Regents's Sunbury On Thames office has 330 reviews across two platforms: 241 on Google, 89 on Facebook (across the whole business).
What is Regents Sunbury On Thames's rating?
Regents Sunbury On Thames is rated 4.4 out of 5 across all 330 reviews, and 4.7 out of 5 on Google from 241 reviews.
Has Regents won any awards?
Yes. In The Trusted Agent 2026 awards: Regents, Sunbury On Thames won Trusted Agent.
Where is Regents's Sunbury On Thames office?
Regents Sunbury On Thames, 55 Staines Road West, Sunbury On Thames, Surrey, TW16 7AH.
