Trusted Agent profile · Summertown
Verified
★★★★★
989 reviews across 3 platforms
Mayfield House, 256 Banbury Road, Summertown, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Summertown, at Mayfield House, is rated 4.5 out of 5 across 989 reviews on three platforms, including 482 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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The Oxford branch of Carter Jonas provides a wide range of professional services across a number of property sectors including Estate Agency, Commercial and Rural services. Our specialist teams offer a wide range of property services to the local and wider communities, including valuations, architecture and building surveying, planning and development, asset and estate management, tenancy and lease negotiations, energy-and-marine, infrastructure and project management to name a few. Our Oxford Estate Agents operate both in and outside of Oxford city and have a reputation for service and success in sales and letting. In fact 9 out of 10 our clients would recommend us to a friend. Our experienced staff believe in providing a friendly and professional service, with strong communication with our clients in being an integral part of our day to day operation.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Summertown office, from every platform, shown as written. First names only.
5/5
TrustpilotI would just like to thank the staff…
I would just like to thank the staff for all their kindness in my search for rental accommodation. They could not have been more helpful and pleasant.
Hi Mark, thank you for your review. We are so pleased that you have had such a positive experience with Carter Jonas throughout your rental search. Please do let us know if we can help you with anything else.
5/5
GoogleAs a buyer in Summertown, Julia Wilson looked after me very well in difficult circumstances (widespread lawyer system outage).
Hello, thank you for your review. We are so pleased to hear how well Julia looked after you throughout your purchase. If there's anything else you need at all, please do not hesitate to get in touch.
5/5
TrustpilotA very good experience
We had a very good experience with Carter Jonas in Oxford. It was not completely straightforward sale, but Julia Wilson, our agent for the house was very patient, thoughtful and was always available for calls and consultations, and responded quickly to emails.
Hello Annie, thank you for taking the time to write a review for us. Our team are always pleased to hear how we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotI would just like to say
I would just like to say , we received fantastic service from Aileen Robertson in the Barnes branch when we sold our property in Westfield Avenue . First class service from start to the finish Thank you for all your help . Mary Worley
Hello Mary, thank you for taking the time to leave us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
4/5
TrustpilotRelationship
The relationship and the process is great
Hi Oduntan, thank you for taking the time to leave a review. It's great to hear that you have had such a positive experience with Carter Jonas. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotThank you, Carter Jonas for your job
Thank you, Carter Jonas for your job. All process from start to finish, was absolutely great. We are successfully rented the flat and very excited. I highly recommend Carter Jonas to all.
Hi Oleksandr, thank you for your review. We're so pleased to have been able to help you with your rental flat. Please do let us know if there's anything else we can help you with in the future.
5/5
GoogleJust moved into a new property with Carter Jonas as the letting agent. They kept us well informed and the process was professionally managed, and the team were extremely responsive to all questions and requests.PositiveResponsiveness, Professionalism
Hi Lee, thank you for taking the time to leave such a positive review - we are very happy to have helped answer your questions and requests. We're here if you need us again!
5/5
GoogleI would like to Thanks Tanya for her help finding home in a very short duration. She is very helpful and responsive.
1/5
GoogleA series of issues presented themselves during the (less than a) year that we rented a property managed by Carter Jonas Summertown. The first issue presented itself before we moved in, when we were asked to pay upfront more than had been agreed upon, which we resisted on the grounds of our initial agreement. Then we moved into the apartment to find it in a bad shape, which required more than a month of constant visits by repair men. To give you an example of how bad things were, drawers were broken, the heaters were not working, and half the apartment smelled of sewage, because of problematic drain pipes. And to top it all off, Carter Jonas tried to overcharge us for the professional cleaning that took place after we moved out. We tried to reason with them, but they wouldn’t accept anything other than the overinflated fee they were charging us with. So, despite not having photos to prove that the apartment was left in a much better state than that claimed, we took our case to arbitration, where it was deemed that the charges were indeed overinflated and needed to be significantly decreased. So word of caution to all prospective tenants, make sure you take detailed photographs when you move out, just in case...
5/5
GoogleTanya and the Oxford team are wonderful - having been our reliable agents for many many years! So professional, polite and persevering - i would reccommend Tanya and the team to anyone!
5/5
GoogleMy partner and I urgently looking for a property in Oxford. Tanya Hall in Cartenr Jonas is the only person, who sincerely hearing and understanding our circumstances, to offer the best place for us, across multiple letting agency in Oxford. In detail, she quickly arranged the viewing, and also providing the plenty of advice for us. Indeed, we are successfully signed a tenancy contract, and moving to Oxford in recently. Tanya, we are sincerely express to our graditude to your outstanding support and help.
1/5
GoogleI wish Google allowed zero stars because this is what this agency deserves. Very slow with everything (the only exception is collecting money from you!), constantly passing emails to various members of staff, and in the end no one gives a clear answer to your question. When things get tight because they have procrastinated so much, of course it is the tenant's fault, and you end up with no flat and no reimbursement for the fee that you have paid. Additionally, they seem to charge tenants for all sorts of things, and are very unhelpful when it comes to explaining the contract. Definitely would not recommend. PS All the five star reviews here seem to have been written around the same time and are quite similar in style. Suspicious, isn't it?
1/5
GoogleI have been meaning to write a review for a while now. Last summer my husband and I were looking for a place to let for the year. We looked at properties advertised by several letting offices in the Summertown area. We decided to walk into Carter Jonas' Summertown office to see if any of their properties fit what we were looking for. To put it simply, we were treated horribly. The lady who greeted us acted as if we were criminals. We told her we were looking for a place to let and wanted to see what properties they had, and she went back to her desk area and began whispering with a colleague of hers and eyeing us (we were sitting on the couches at the entrance.) She then approached us with a bothered look on her face, and asked us if we'd been into their office earlier that day. We said no. She insisted we had been. My husband and I were thoroughly confused, and we explained to her that this was our first time coming into this office (ever). She then insisted that we had been in earlier and were seen by her colleague, another lady working at the office. At this point we were very much put off, and we were more put off when she challenged us by asking if we thought her colleague was lying. I said no she must've been mistaken. Never at this point did her colleague approach us or try to clear up whatever misunderstanding occurred. We carefully asked if she would show us any properties, and she pulled out a few print outs of properties but was very obviously not interested in renting out to us. My husband and I walked out of the office very much put off, and I felt humiliated and thoroughly confused. Customer service towards us was awful, and not once did they apologise or consider the fact that they were actually mistaken.
1/5
GoogleNote of caution to Tenants, Avoid at all cost! - Only gave 1 star because I couldn’t give lower. Carter Jonas are a 1 sided estate agent that only represent the Owners and where Tenants are a commodity. They optimise the law in the owners favour and will extract the maximum money out of you while giving you the most 1 sided tenancy agreement possible. Basically act as the owners “muscle”. Dealt with them for 3 years as a tenant and hope to never deal with them again as a tenant or a potential landlord.
5/5
GoogleI have had experience of four estate agents in Oxford for lettings and sales and Carter Jonas far exceeds all of them. Highly recommend. Thank you Chris, Tanya and Isabella in particular.
5/5
GoogleWhat amazing service! From beginning to end, everything was seamless and professional and we cannot be happier. Thank you Lynsey Pickett from the Oxford branch for helping us find our beautiful home!
5/5
GoogleCarter Jonas managed the rental of our home in Summertown over four years without any problems. They provided excellent advice on pricing, repairs, the lease, and all aspects of managing our property. They scheduled and managed repairs, dealt with any concerns raised by tenants, and kept impeccable records of the accounts. My wife and I had great confidence in their professionalism, integrity, and competence throughout the process. Moreover, the personnel at Carter Jonas were uniformly pleasant and timely in dealing with every request we made. I would recommend them to others without any reservation, and would use them again were we to need management of our property.
5/5
GoogleTanya at Carter Jonas was professional and efficient but also with a human touch. She smoothly facilitated the entire letting/moving in process and so far we have found her and the agency to be responsive and helpful.
Hi Kris, thank you for the lovely review - we're very happy to have helped make the process smooth for you!
5/5
GoogleCarter & Jonas have been very supportive throughout our tenancy here in Tamworth (Staffordshire). They are courteous and prompt when it comes to any problems. Thank you.
Hi Roy, thank you for your positive review. It is great to hear that you are so happy with the service being provided to you by our team. Please do get in contact if we can help you with anything at all.
5/5
TrustpilotHelped me to find a house for me and…
Helped me to find a house for me and three of my friends who were looking for a place in Fulham. They allowed to view the property as and when we needed and were really helpful in the process.
Hello Sophia, thank you leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
GoogleCartar Jonas were the agents for the property we recently bought in Oxford. Julia Wilson was our contact and was supportive, helpful and encouraging throughout. A great experience - thank you.
5/5
GoogleCartar Jonas were the agents for the property we recently bought in Oxford. Julia Wilson was our contact and was supportive, helpful and encouraging throughout. A great experience - thank you.
4/5
GoogleI have recently rented a cosy studio apartment located in a very convenient central part of Oxford. The flat has been recently refurbished and is in excellent condition. I saw the advertisement for the flat and immediately contacted the agency Carter Jonas. The Carter Jonas agency have acted quickly and efficiently in helping me to secure the tenancy for the flat, which was great news. They have ensured that the paperwork was processed correctly and answered my enquires promptly. I would say that they have provided an excellent service and made the process of getting the flat as trouble free as possible. I have no hesitation in recommending Carter Jonas to any prospective clients. Jorge Gutierrez
5/5
GoogleWe had a good experience with the oxford office & Tanya!
Hi Farida, thank you for your review. We're so pleased that you are so happy with the service provided to you by Tanya and the team! Please do let us know if there's anything else that we can do for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Carter Jonas Oxford won Gold in The Trusted Agent 2026 awards.
