Trusted Agent profile · Summertown
Verified
★★★★★
989 reviews across 3 platforms
Mayfield House, 256 Banbury Road, Summertown, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Summertown, at Mayfield House, is rated 4.5 out of 5 across 989 reviews on three platforms, including 482 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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The Oxford branch of Carter Jonas provides a wide range of professional services across a number of property sectors including Estate Agency, Commercial and Rural services. Our specialist teams offer a wide range of property services to the local and wider communities, including valuations, architecture and building surveying, planning and development, asset and estate management, tenancy and lease negotiations, energy-and-marine, infrastructure and project management to name a few. Our Oxford Estate Agents operate both in and outside of Oxford city and have a reputation for service and success in sales and letting. In fact 9 out of 10 our clients would recommend us to a friend. Our experienced staff believe in providing a friendly and professional service, with strong communication with our clients in being an integral part of our day to day operation.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Summertown office, from every platform, shown as written. First names only.
5/5
GoogleJust rented a house via Carter Jonas and I have to say that my experience dealing wiht Jenna and her colleagues was excellent. I would recommend them over every other local estate agent I had dealings with whilst looking for a new home.
Hello, thank you for your review. We're so pleased to hear about your experience with our Oxford team. Please let us know if there's anything else we can help you with.
5/5
TrustpilotA pleasant experience
We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As it’s a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.
Hello Ricky, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotA pleasant experience
We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As it’s a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.
Hello Ricky, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotI found dealing with Alison Norton on…
I found dealing with Alison Norton on the purchase of the property very professional.
Hi Andrew, thank you for your review. It's great to hear that you were so impressed with the professional service provided to you by Alison. Please do let us know if there's anything else we can do for you.
5/5
TrustpilotExcellent letting agents.
The Carter Jonas team manage the letting on our house as we have temporarily relocated overseas. They have been excellent. The whole team is very professional and dedicated, looking after both the interests of the landlord and tenants. I would highly recommend.
Hello, thank you for your review. We're delighted to have been able to help you with the letting of your home. Please don't hesitate to let us know if there's anything else we can help you with.
5/5
GoogleFantastic service from Jenna at CJ Oxford, she helped us find a beautiful house to rent and made the entire process very smooth. Thank you!
Hi Adam, thank you for your review. We are so pleased that Jenna has been able to find you your new home and made the process run as smoothly as possible for you. If there's anything else that you need, please do let us know.
1/5
TrustpilotUP THERE IN THE WORST AGENTS
UP THERE IN THE WORST AGENTS! CARTER JONAS WORKS FOR THE LANDLORD, NOT THE TENANT! CARTER JONAS DON'T GIVE A TOSS ABOUT THE TENANT. ALL ABOUT THEIR COMMISSION!!! BREACH OF CONTRACT, CONSTANT EXCUSES!!!
Hello. We're sorry to hear about your experience with us. If you would like to provide some further information, please email feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you.
5/5
TrustpilotWhite Hart Lane specifically
White Hart Lane specifically! I haven't used another agent for 20 years, including during a number of Co ownership changes - I believe I belong there! All the ladies are polite, careful and so conscientious. I have had, and continue to have, total confidence in them. What more can I say! T
Hello Tim, thank you for taking the time to write us such a positive review. We are always happy to hear how well we have supported our clients. We are very happy to have helped!
5/5
TrustpilotReview of Lettings and property management - Bishop’s Park teams, Fulham
My experience with both the Lettings team and Property management team in Fulham (Bishops Park branch) over the past 3 years has been nothing but good. All staff, especially the managers, are a delight to work with and are very knowledgeable and responsive and flexible to need. I can highly recommend them.
Hello Ann, thanks for taking the time to leave such wonderful feedback - we're very happy to have helped!
5/5
TrustpilotVery good company
We rented a property through Carter Jonas in Barnes, never having used this particular company before. We were immediately impressed with the entire team, their professionalism and personable manner. Having now vacated the property, the whole process was seamless and unobtrusive, with viewings arranged whilst we were still resident at the property made incredibly easy and convenient. Aileen has assisted us throughout this process and has communicated amiably and very efficiently throughout our tenancy. We would not hesitate to use Carter Jonas again to buy or rent a property.
1/5
TrustpilotTerrible moving out process
Terrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge
Hello, we are sorry to read your review. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.
5/5
GoogleVery professional and helpful. I had a couple of issues when moving in, but everything was sorted out very quickly.
Hi Ryan, thank you for your review. We are pleased to hear that you had such a positive experience with our dedicated team in Oxford. Please do not hesitate to contact us if there's anything else that we can help you with.
5/5
TrustpilotWe had very good service from Carter…
We had very good service from Carter Jonas when recently using this company with our rental property.My only comment would be that a little more knowledge of the area and amenities would have been more helpful.
Hi Philippa, thank you for your review. We are so pleased that we were able to help you with your rental property. Please do get in contact if we can help you with anything else at all.
5/5
Trustpilothighly recommend
I would not hesitate to highly recommend Ed Westmacott and the Carter Jonas team to anyone looking for the best estate agent to market their property and closely manage the whole sale process throughout. Throughout the entire process Ed remained very proactive, supportive and communicative.
Hello JC, thank you for five star review. We are happy to have helped!
5/5
GoogleWould highly recommend the Carter Jones Banbury Road office and in particular Tanya Hall. Viewings were easy to organise, very helpful and responsive and have found a great place to live in a short amount of time!
5/5
GoogleLynsey Pickett helped me to find a great place to stay. Lynsey was very helpful and responsible. She took take of all my requests carefully and answered all my questions in detail. I am giving a 5-star review to Lynsey!
5/5
GoogleI have used Carter Jonas to rent my property out over the past 17 years. Tanya Hall in Oxford has been brilliant and has always looked after my rentals, I couldn’t ask for a more professional and efficient service. Thank you!
5/5
TrustpilotKnowledgable and very helpful
Knowledgable and very helpful and always good to be able to deal with the same person each time which provides a great service.
Hello, thank you for your review. We are so pleased to hear that you have had such a positive experience with Carter Jonas. Please do not hesitate to get in touch if there's anything else that we can help you with.
5/5
GoogleI rented a property through Carter and Jonas and what a smooth process it was throughout. Excellent service by Jenna and Axata and so accommodating, including facilitating a key pick up at the oddest of hours due to unforseen circumstances.
Hi Misbah, thank you for your review for our Oxford team. We're so pleased to hear we were able to make the rental process as smooth as possible for you! Please do let us know if there's anything else we can help you with.
5/5
TrustpilotA satisfied customer...
I chose Carter Jonas due to their expertise in selling equestrian properties and I wasn't disappointed. Rupert guided me through the whole process from start to finish and he was always on the end of the phone to give advice. I have no hesitation in recommending Carter Jonas.
Hello Linda, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us again in the future.
5/5
GoogleWe recently moved into a property advertised with Carter Jonas. We found Tanya Hall who works in the Oxford office to be extremely professional in all aspects of our transaction. I would highly recommend her & Carter Jonas.
Hi Eddie, thanks for the great review. We're very glad we could help and are always here if you need anything else.
5/5
GoogleClare Selwood dealt with our rental. She was very professional and responsive, throught the negotiation process.
Hi John, thank you for your review. We are so pleased to hear that you are so happy with the professional service provided to you by Clare. Please do not hesitate to contact us if you need anything else.
5/5
GoogleVery happy with the service received from Tanya Hall at Carter Jonas, and happoy in our new home!
Hi Angela, thank you for your review. It's great to hear that you are so happy with the service provided to you by Tanya - we hopy you enjoy your new home!
5/5
GoogleStaff are friendly and highly efficient. Take your request seriously and solve any problem without delay. Excellent customer service experience !
Hi Michael, thank you for your review. It's great to hear that you are so happy with the customer service offered to you by our team in Oxford. Please do let us know if there's anything else that we can do for you.
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Yes. Carter Jonas Oxford won Gold in The Trusted Agent 2026 awards.
