Every review we hold for the Summertown office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst Experience with a letting agency
Worst Experience with a letting agency. They never do the job unless you tell them you are going to complain to the council or sue them, and more than that, they are extremely rude, arriving at the point they insult their customers. Oh, I should not forget to mention they lie when advertising their properties!
Sterie · 8 October 2021
Agent replied
Hello Sterie,We're very sorry to hear about your experience.Unfortunately, there were a few issues (some beyond our control) which we have resolved or are chasing third parties to resolve. If there is anything else that requires attention please could you send your details to marketing@carterjonas.co.uk, alternatively you can contact our local office directly newbury@carterjonas.co.uk, 01635 263020 so we can look into any other outstanding matters for you.
★★★★★ 5/5
GoogleThey made the moving in process seamless, the apartment was clean and everything in good condition. I will definitely use them again when my contract is over
Atim · 20 April 2024
Agent replied · 19 June 2024
Hi Atim, thank you for your kind review. We are so pleased that you have had such a positive experience with us and that the moving process was as seamless as possible. If you need anything else at all, please do contact our office.
★★★★★ 1/5
Trustpilot-Mess about with people and waste…
Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyers’ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what “a round number meant in English” with a very patronising tone...AVOID at all costs!
Mr · 3 October 2018
Agent replied
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 5/5
GoogleGreat experience with our working with Tanya Hall at the Summertown office following our relocation from Australia.. She was patient and diligent in understanding our needs, invested quality time with us during our search and found us an amazing home. Thanks Tanya, you so absolutely ROCK!
Cliff · 25 October 2019
★★★★★ 5/5
TrustpilotWe sold our property in Fulham with the expertise of Carter Jonas
We sold our property in Fulham with the professional help and expertise of Wayland Ward-Smith of the Fulham Palace Road office.Wayland achieved the asking price and the property sold with little fuss or stress so I can only thoroughly recommend using Carter Jonas to sell a property.
Tim · 7 October 2022
Agent replied · 29 July 2023
Hi Tim, thank you for your review. We're so glad we were able to help make the sale of your home as stress-free as possible for you! Please don't hesitate to contact us in future if there's anything else we can help you with.
★★★★★ 5/5
GoogleCarter Jonas, particularly Tanya, were extremely helpful and friendly getting everything sorted before and after the move and were very prompt replying to questions and issues. They were also very quick sorting issues with maintainence which was a pleasant surprise compared to previous letting agent experiences.
Sam · 28 July 2019
★★★★★ 5/5
TrustpilotConsiderate Estate Agents
Aileen, Alison, Ann, Debbie and Stan have all been absolutely amazing over the years. They have a personal investment not only towards the Landlord but also more importantly towards the tenant. They are a true vision of how estate agents should be. Thank you for restoring faith back into this industry!
Alyma · 20 March 2022
Agent replied · 29 July 2023
Hello Alyma, thank you for taking the time to write a review. We pride ourselves in supporting all our clients as best we possibly can. We are happy to have helped!
★★★★★ 5/5
GoogleOur move went very smoothly, every one involved in the hand over was very efficient, a few snagging problems have been fixed with a few outstanding problems soon to be sorted. Overall a very satisfactory outcome
Donald · 1 September 2023
Agent replied · 30 December 2023
Hi Donald, thank you for your review. It's great to hear that our Oxford team have been able to assist you with your move and ensure that everything has run smoothly. If you need anything else at all, please do get in touch.
★★★★★ 5/5
GoogleIt has been a pleasure dealing Clare and the rest of the team, very friendly and extremely helpful. Excellent communication throughout the whole process and nothing was too much trouble. I would definitely recommend Carter Jonas.
Steve · 1 September 2023
Agent replied · 30 December 2023
Hi Steve, thank you for your review. It's great to hear that you had such a positive experience with Clare and the team. If there's anything else that we can help you with, please do get in touch.
★★★★★ 5/5
GoogleIt's been a pleasure working with Chris at the Summertown Office! He is friendly and a great communicator. Carter Jonas sponsored Run Jericho this year and we cannot thank him and the entire Carter Jonas team enough.
RunJericho · 2 August 2023
Agent replied · 30 December 2023
Hello, thank you for your positive review - it's bee a pleasure working with you too! Please do not hesitate to get in touch if you need anything else from us in the future.
★★★★★ 5/5
GoogleWe recently moved into a new Flat and the process was made absolutely pain-free by Carter Jonas. Lynsey was very helpful and quick to respond to any quiries we had. Highly recommended if you want a hassle-free movePositiveResponsiveness, Professionalism
Deke · 20 June 2021
★★★★★ 5/5
TrustpilotIt is the beginning of our search for a…
It is the beginning of our search for a property and we met with Sam and Charlotte who were charming and well informed. The viewings went well which could also mean it is the end of our search! We would certainly recommend Carter Jonas - they are very much a cut above many other agents.
Mail · 3 June 2021
Agent replied
Thank you for taking the time to leave us some feedback. Our team are always happy to hear from a happy client.
★★★★★ 1/5
TrustpilotIn my personal experience and opinion…
In my personal experience and opinion these people are criminals plain and simple. When you point out their mistakes they treat you like dirt, I had never encountered evil people like this before. I would warm anyone thinking of renting or buying with them to think again, I never want to be treated like this again it was a horrible experience.
Rob · 31 July 2019
Agent replied
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 5/5
GoogleClare Selwood from Carter Jonas provided a wonderful and proffesional service! She was very responsive and very helpful
Boris · 23 August 2024
Agent replied · 29 August 2024
Hi Boris, thank you for your positive review. It's great to hear that you are so pleased with the service provided to you by Claire. If there's anything else that you need, please do let us know.
★★★★★ 5/5
GoogleBeing 1st time tenets we needed quite a lot of help !! Clare selwood at carter jonas was a diamond, such a pleasant helpful and considerate person, thank you for your kind support. Terence
Terence · 1 October 2023
Agent replied · 30 December 2023
Hi Terence, thank you for your lovely review for Clare - we're so pleased to hear that we've been able to make your first rental experience such a positive one. Please do let us know if you ever need any further assistance with anything else.
★★★★★ 5/5
GoogleCarter Jonas is a fantastic firm. Whether your buying or selling or renting I cannot rate them highly enough. Chris Way is my main point of contact on lettings. A real professional with the ability to see options and opportunities a long the way.
Mathew · 31 October 2019
★★★★★ 5/5
TrustpilotProfessional service
Ed was extremely helpful and professional, he made the whole process go smoothly.
Matt · 7 November 2024
Agent replied · 28 December 2024
Hi Matt, thank you for your review, It's great to hear that you have received such a professional service from Ed. Please do not hesitate to get in touch if you need anything else in future.
★★★★★ 5/5
GoogleTanya, Clare and Jacqueline have raised the bar for service and customer care. They made a stressful time much less stressful.
Highly recommended.
R · 20 May 2024
Agent replied · 19 June 2024
Hello, thank you for your review. We are so pleased that Tanya, Clare and Jacqueline were able to make everything as stress free as possible for you! Please do not hesitate to contact us if there's anything else that you need.
★★★★★ 5/5
GoogleCarter Jonas Oxford branch were fantastic helping me arrange a rental property. The whole process was very quick, I'd moved in 3 weeks after first making an enquiry. All the staff I dealt with were extremely helpful and friendly.
Sarah · 4 May 2023
Agent replied · 30 December 2023
Hi Sarah, thank you for your review. We are so pleased that our Oxford team were able to help you find a rental property so quickly. Please do let us know if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotTheir letting team that we dealt with…
Their letting team that we dealt with was very good and professional. Zoltan from their Fulham Palace office was very responsive and good at sorting things out very quickly with the Landlord for us. All in all a very smooth experience between the viewing and singing the tenancy. I would recommend them.
Htet · 27 October 2021
Agent replied · 29 July 2023
Hello Htet, thank you for taking the time to write a review for us. We pride ourselves in making an often complicated process simple our clients. Do not hesitate to contact us in the future.
★★★★★ 5/5
GoogleWe enjoyed an excellent service from Kate McKinnon with clear advice, punctual appointments and effective liaison throughout the property purchase process.
William · 18 June 2024
Agent replied · 26 August 2024
Hi William, thank you for your review. It's great to hear that you received such an excellent service from Kate. Please do not hesitate to contact us if you need anything else at all.
★★★★★ 5/5
GoogleI can highly recommend Carter Jonas and Julia Wilson. She was very helpful getting the best price for my house. Her professional and friendly approach made the process easier. She was always available to handle every question. Thank you Julia.
Susan · 10 November 2020
★★★★★ 1/5
GoogleAbsolutely DREADFUL. Unresponsive, unprofessional, arrogant bunch of people. AVOID at all cost, do not use. They are a total joke of a company who so called manage HS2 properties. Stay away from them and HS2, you have been warned!!!
Ritchie · 4 April 2023
Agent replied · 30 December 2023
Hi Ritchie, we are sorry to hear you did not have a positive experience with Carter Jonas on this occasion. If you would like to send some more details of your situation to feedback@carterjonas.co.uk, a member of our team will be happy to look into this for you.
★★★★★ 5/5
TrustpilotSmooth sale through Carter Jonas
We sold our house in Fulham through Wayland Ward-Smith at the Fulham Palace Road office.Wayland achieved close to asking price and the house sold smoothly with Wayland keeping a close eye on the conveyance progress. I would recommend Carter Jonas to sell a property.
Ed · 8 October 2022
Agent replied · 29 July 2023
Hi Ed, thank you for your review for Wayland and our Fulham team. We're delighted to have been able to help with the sale of your home. Do let us know if we can help you with anything in the future.
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