Trusted Agent profile · Summertown
Verified
★★★★★
989 reviews across 3 platforms
Mayfield House, 256 Banbury Road, Summertown, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Summertown, at Mayfield House, is rated 4.5 out of 5 across 989 reviews on three platforms, including 482 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the Summertown office, from every platform, shown as written. First names only.
5/5
GoogleWe live abroad and depend on Carter Jonas to manage tenancy on our house in the UK. The professionalism and peace of mind they provide has been invaluable. Communication and problem solving are stellar. Highly recommend.
Hi Anne, thank you for the great review. We are delighted to hear that you are so happy with the service provided to you by our Lettings team. Please do not hesitate to get in touch if you need anything at all.
1/5
GoogleThe agent of Carter Jonas is very dishonest, unhelpful and not professional.
Hello, we are sorry to read your review. If you would like to send some further details of your situation to feedback@carterjonas.co.uk, a member of our team will be happy to discuss this further with you. Thank you.
5/5
TrustpilotSuperb service - especially from Maddy
We have been with Carter Jonas for a number of years and have always received prompt, friendly service. Any issues have been resolved swiftly, and they have always been available if we've had questions. Maddy in particular (Senior Property Manager) has always been sure to look after us and take on board our requests, which is greatly appreciated!
Hi Lauren, thank you for your review highlighting the helpful service you have received from Maddy and our team. Please let us know if we can help you with anything else in the future.
4/5
GoogleMy overriding concern, as conveyed to Chris Way, was to have a high quality tenant. Unlike certain other agents whom I have dealt with in the past, they took this on board fully, and did not to push anyone unsuitable. A high quality tenant has now signed, and I am pleased to recommend Chris and his team.
5/5
GoogleCarter Jonas were brilliant from start to finish when we were looking to rent our next property. Tanya couldn't have been more helpful and went the extra mile to make sure we had all the information and everything we needed. I would highly recommend Tanya and Carter Jonas to anyone looking to rent in and around Oxford.
1/5
TrustpilotStuck up, horrible people!!!
Terrible service. Terrible manners. Even the homeowner we loved the house of had negative opinions of the agents. We specifically drove 30 miles to speak in person having not managed to get anyone on the phone and they shuffled us out the door within 2 minutes of us arriving, and other people there (some with new-born babies who were being shunned) were all shocked at how they were treating the people who walked in.Stuck up, self-centred, snobby and clearly paid far too much and it's lead to them being far too big in their boots. Really appalling and not any way to treat people in this day and age - people we spoke to were older and 100% not up to date/living in the old ages in their approaches e.g. bordering on bullying and saying degrading comments. We were left absolutely speechless at some of their choices of words. Definitely avoid if possible. Completely shocked at how unprofessional they were. Very tempted to raise to HQ but how blatantly they were behaving stopped us as it's clearly normal for them and they must be accepted for this to happen - must be allowed from the top down! AVOID this agency!!!Chasing calls on viewings wouldn't work, emails wouldn't work, going out our way to do a "walk in" to the office didn't work... they need lessons in decorum and manners to put it frankly. A complete joke.
5/5
TrustpilotFulham
Kate was very helpful with viewings and securing us our perfect house. Very pleased with the service.
Hello Natasha, thank you for leaving us some feedback. We are happy to have helped!
5/5
TrustpilotMaddy is very friendly
Maddy is very friendly, helpful and gets the the job when needed. Easy company to deal with.
Hello Sarah, thank you for five star review. We are happy to have helped!
5/5
Trustpilotms gozde balkan
Zoltan Dudas helped us so much, with his great follow up our offer is accepted by the landlord. Even we didn't rent the apartment, the process and management of Zoltan was very professional and kind. I highly recommend Carter Jonas Fulham and Zoltan Dudas as a negotiator.
1/5
GoogleUnfortunately I had a terrible experience with one of there sales team sue. Frankly she seemed adamant to just get me off the phone. Not what you want when trying to find the right retail unit. Really you want someone that’s willing to help find what your looking for otherwise I can just use right move. What a shame
Hi Aaron, we’re really sorry you did not have a positive experience with us on this occasion. If you would like any further assistance with your search for a retail unit, please email feedback@carterjonas.co.uk and we will pass your details onto our team who will be happy to help.
5/5
TrustpilotReally happy with the service and help…
Really happy with the service and help provided by Monica through Carter Jonas, efficient work and perfect flat! Can’t recommend more! Thank you!
Hi Vanessa, thank you for your review. It's great to hear that you are so happy with the service provided to you by Monika. Please do let us know if there's anything else that we can help you with.
5/5
GoogleI can heavily recommend Carter Jonas and particularly Moira Anderson for her hugely efficient, professional and sensitive approach to selling, in difficult circumstances. I wouldn't hesitate to use her again and recommend her to others. She is an asset to the business and made the whole process so much easier. Thank you.
5/5
TrustpilotArabella & team
Arabella has been helpful and professional throughout the whole process.
Hi Henry and Winnie, thank you for your review about your positive experience with us. Please don't hesitate to contact us in the future.
5/5
TrustpilotHighly Recommended.
Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen
Hi Pete, thank you for your review. We are delighted that Ed and Rupert were able to help you with the sale of your home. Please do not hesitate to get in contact if you need anything else in the future.
1/5
TrustpilotDo not rent through these people - South Kensington office
Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.
5/5
TrustpilotA highly professional experience
I bought a terraced house in Summertown Oxford through Julia Wilson at Carter Jonas earlier this year. She and the whole Oxford team were very responsive and professional throughout the process. Although they represented the seller, I felt I could rely on them as well to ensure a smooth process. They certainly met my expectations!
Hi Yong, thank you for your review for our Oxford team. We're delighted to have been able to make the process of buying your new home as smooth as possible for you. Please do let us know if we can help you with anything else in future.
5/5
GoogleOur experience with carter Jonas was seamless from start to finish I must give a special mention to clare who was in constant contact with us always able to help no problems at all it just could not of been better
Hi Nigel, thank you for your review. We are delighted that you had such a positive experience with Carter Jonas, and with Clare in particular. If you need anything else at all, please do not hesitate to contact us.
5/5
TrustpilotA fast way to find the perfect property with all the knowledge in place …
What I loved most about this experience is the trust - the trust that what I am interested in is real. Of course the quick follow ups and fast access to further information facilitated the enquiry , and full marks to Charlotte . Also Thankyou for the understanding that what is replied by Carter also takes time to digest . This respect is invaluable.
Thank you for taking the time to leave us a review. We pride ourselves in providing helpful advice. Please do not hesitate to contact us in the future.
5/5
TrustpilotHighly positive experience
Julia handled our mother's house sale with an incredible level of professionalism and kindness. She made every step of the way smooth and easy to manage. I would highly recommend her, as would our mother.
Hi Sarah, thank you for your review. It's so great to hear that Julia provided you with such a positive experience with your mother's house sale! Please do not hesitate to get in touch if there's anything else we can help you with.
5/5
TrustpilotEfficient and Effective
Helen dealt with the sale of the house brilliantly. Great communication throughout the process and made the whole thing seamless.
Hi Sasha, thank you for your review. We are delighted to hear that you felt so well-supported by Helen throughout the sales process. Please do not hesitate to get in touch if there's anything else we can help you with.
5/5
Googlegreat overall professionalism by Rachel Williamson, happy to help no matter how small or large the issue may be if there is any, absolute pleasure to deal with.
Hi Tom, thank you for your review. It's great to hear that you had such a positive experience with Rachel, and that she was able to assist with any and all issues! Please do let us know if there's anything else that we can do for you.
5/5
GoogleTanya and the Lettings team were very personable, approachable, and helpful in securing our tenancy. The process was very smooth and our questions were always addressed promptly and fully. Thank you!
Hi Adam, thank you for your review. We are delighted to hear that Tanya and the team were able to make the lettings process run as smoothly as possible for you. Please do let us know if we can do anything else for you.
5/5
GoogleWe chose Carter Jonas as our sale agents based on their impressive track record and strong professionalism. Julia Wilson has an excellent knowledge of the Oxford property market and the characteristics of its neighbourhoods which benefits all parties. Combined with timely and detailed communications, she ensured that the process ran smoothly.
5/5
GoogleExcellent and professional service from Julia Wilson. Friendly, immediately responsive and provided consistently intelligent advice. We were particularly grateful for her patience and empathy when we pulled out at the last moment during the first attempt to sell our house in December last year.
Hi Chris, thank you for your review. It's great to hear that you were so happy with the service provided to you by Julia. If you need anything else at all, please do get in touch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Oxford branch of Carter Jonas provides a wide range of professional services across a number of property sectors including Estate Agency, Commercial and Rural services. Our specialist teams offer a wide range of property services to the local and wider communities, including valuations, architecture and building surveying, planning and development, asset and estate management, tenancy and lease negotiations, energy-and-marine, infrastructure and project management to name a few. Our Oxford Estate Agents operate both in and outside of Oxford city and have a reputation for service and success in sales and letting. In fact 9 out of 10 our clients would recommend us to a friend. Our experienced staff believe in providing a friendly and professional service, with strong communication with our clients in being an integral part of our day to day operation.
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Yes. Carter Jonas Oxford won Gold in The Trusted Agent 2026 awards.
