Trusted Agent profile · Summertown
Verified
★★★★★
989 reviews across 3 platforms
Mayfield House, 256 Banbury Road, Summertown, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Summertown, at Mayfield House, is rated 4.5 out of 5 across 989 reviews on three platforms, including 482 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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The Oxford branch of Carter Jonas provides a wide range of professional services across a number of property sectors including Estate Agency, Commercial and Rural services. Our specialist teams offer a wide range of property services to the local and wider communities, including valuations, architecture and building surveying, planning and development, asset and estate management, tenancy and lease negotiations, energy-and-marine, infrastructure and project management to name a few. Our Oxford Estate Agents operate both in and outside of Oxford city and have a reputation for service and success in sales and letting. In fact 9 out of 10 our clients would recommend us to a friend. Our experienced staff believe in providing a friendly and professional service, with strong communication with our clients in being an integral part of our day to day operation.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Summertown office, from every platform, shown as written. First names only.
5/5
GoogleHappy with Carter Jonas Service! Very responsive staff (Jenna was responsible for us). Got everything sorted quickly. Thanks.
Hi Sören, thank you for your review. We're so glad to hear Jenna and her team were able to get everything sorted quickly for you. Please do let us know if there's anything else we can help you with.
5/5
GoogleGreat experience renting through Carter Jonas. Jenna is especially helpful, always quick to answer any questions or concerns.
Hi Jack, thank you for your review for Jenna and our Oxford team. We're so pleased to hear we were able to help you with any queries and concerns you had in a timely manner. Please don't hesitate to contact us if there's anything else we can help you with.
5/5
TrustpilotExceptional!
Andrew Maddock couldn’t have been more helpful throughout the purchase of our property, from initial viewing until final move in day! In fact he went beyond the call of duty, chasing up solicitors etcWe are very grateful for all the support we had from Carter Jonas as purchasers
Hi Catherine, thank you for your review. It's so good to hear that Andrew provided you with such great support during your time with us. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotAbsolutely fantastic service from start…
Absolutely fantastic service from start to finish! The whole team, at every point of the journey - from viewing, completing contracts to settling in - have been friendly, helpful and professional throughout. Highly recommend - thank you Carter Jonas Bishops Park team!
Hi Jacob, thank you for taking the time to leave a review. We are delighted to hear that you have received such a fantastic service from our team in Bishops Park! Please do let us know if there's anything else that we can help you with.
1/5
GoogleSo surprised to see so many 5 star reviews for Carter Jonas. Our experience with them was the complete opposite. We listed our property with them as they were a reputable company with raving reviews for sales as oppose to bad reviews for letting. Viewing appointments would be made by the office staff and the sales person would either be late, to the point where the prospective buyer came and gone, or not show up for the appointments. Giving excuses such as ‘I forgot’ or ‘I was busy at the office’! We are really disappointed with Carter Jonas and wished we chose another estate agent as this has wasted 6 months of our time trying to sell our property.
5/5
TrustpilotGreat service
David Sinclair Advice is always amazing, the knowledge that him and his team have is great. Highly recommend his services in the york area.
Hello Dan, thanks for the positive review. We aim to provide expert local knowledge, tailored to individual clients. We are happy to have helped!
5/5
GoogleCarter Jonas have been excellent. The entire team - with special mention to Tanya, and Lorna - have been polite, professional, and responsive.
Hi James, thanks for the review - we're happy to have helped!
5/5
GoogleI had a very excellent experience with a member of your staff Clare Selwood, she delt with my issue efficiently and professionally. I am very well pleased. Highly recommend 👌 I also would like to commend Fred Oyayi who was also exceptional and professional aswell. Weldone guys …
Hi Eni, thank you for your kind review. It's great to hear that you received such a professional service from multiple members of our team in Oxford. Please do let us know if there's anything else we can do for you.
5/5
GoogleExcellent services by Carter Jonas team and especially Maddy!
Hi Samuel, thank you for the review. It's great to hear that you are so happy with the service you have received from our Oxford team, and especially Maddy. Please do let us know if there's anything else that we can help you with.
5/5
GoogleWe moved in just before Christmas which was a very stressful time to decide to move, but we found our dream flat so we didn't want to say no! Jenna at Carter Jonas made our experience so stress-free and easy and we were able to move in exactly as planned. Would highly recommend using Carter Jonas Summertown if looking to rent.
Hi Olivia, thank you for your review. We are delighted that Jenna was able to help you move into your dream flat, we hope you enjoy it! Please do not hesitate to get in touch if we can help you with anything else in future.
5/5
GoogleWe have recently become tenants under a Carter Jonas Let. The whole process was much more straightforward and professional than past experiences we’ve had through other letting agents. Tanya Hall was extremely quick and efficient at answering our enquiries and helping us complete our application and subsequent formalities. She was a pleasure to deal with. Thank you Tanya!PositiveResponsiveness, Professionalism
5/5
GoogleFirst class service from Tanya and the team at the Oxford office.
Hi Paul, thank you for your positive review. It's great to hear that you were so happy with the service provided to you by Tanya and the team. Please do not hesitate to get in touch if you need anything else at all.
4/5
GoogleI've found my experience with Carter Jones extremely satisfying. They've been very responsive and have kept me up to date every step of the way of my tenancy agreement. They were very polite and professional and were happy to answer and explain any queries I had. Special mention to Lynsey Simpson who's been great in dealing with my particular requirement.PositiveResponsiveness, Professionalism
5/5
TrustpilotProperty letting/renting
Recently explored letting a property through David Sinclair at Carter Jonas and the service, advice and support I received was second to none.
Hello George, thank you for the 5 star review. Our team are always please to learn how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
GoogleI had a great experience when renting a house through Carter Jonas and Tanya Hall was especially helpful throughout the whole process.
Hi Oliver, thanks for the review, we've very happy to have helped you rent a house.
1/5
TrustpilotTried to (unsuccessully) overcharge us with cleaning fees.
A series of issues presented themselves during the (less than a) year that we rented a property managed by Carter Jonas Summertown. The first issue presented itself before we moved in, when we were asked to pay upfront more than had been agreed upon, which we resisted on the grounds of our initial agreement. Then we moved into the apartment to find it in a bad shape, which required more than a month of constant visits by repair men. To give you an example of how bad things were, drawers were broken, the heaters were not working, and half the apartment smelled of sewage, because of problematic drain pipes. And to top it all off, Carter Jonas tried to overcharge us for the professional cleaning that took place after we moved out. We tried to reason with them, but they wouldn’t accept anything other than the overinflated fee they were charging us with. So, despite not having photos to prove that the apartment was left in a much better state than that claimed, we took our case to arbitration, where it was deemed that the charges were indeed overinflated and needed to be significantly decreased. So word of caution to all prospective tenants, make sure you take detailed photographs when you move out, just in case...
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
GoogleTanya was the most helpful estate agent I ever dealt with so far thank Tanya and team
Hi Gustavo, we're very happy to have helped!
5/5
GoogleJenna Bugler has consistently delivered professional service for our rental properties. She responds promptly to requests and enquiries, ensuring efficient communication. Additionally, she excels at finding suitable tenants and managing the entire process seamlessly, from initial interest to the start of the tenancy.
Hi Jane, thank you for the great review! It's so great to hear about how well Jenna has supported you throughout your time with us, and that you are so impressed with her professional service. Please do not hesitate to get in touch if there's anything that you need at all.
5/5
TrustpilotNothing was too much trouble
We purchased our house through Carter Jonas. Kate McKinnon was fantastic at communicating and chasing the chain. Nothing was too much trouble. Thanks Kate!
Hello Clayton, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
GoogleTracy has been nothing but fantastic . She bent her back to make sure my relocation was as smooth as can be and I'm so grateful
Hi Caroline, thanks for the feedback - we're very pleased to have helped! If you need anything else, you know where we are.
5/5
TrustpilotThank you
Jessica is our property manager, she is so helpful, she solves our problems quickly. Thank you for help, we are so happy to work with you.
Hello Pelin, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients.
1/5
TrustpilotPoor communication start to finish
I’ve never known as estate agents make the process so complicated. Poor communication lies at the heart of this review but considering the business they are in, effective communication is everything. As a vendor, sales or letting, you need to consider your purchasers/tenants experience. A poor experience can result in a real loss of revenue. Go elsewhere
Hello, we are sorry to read your review. If you would like to send some more details about your experience to feedback@carterjonas.co.uk, our team will be happy to look into this further for you. Thank you.
5/5
TrustpilotCarter Jonas Daventry
Carter Jonas have been excellent and highly professional whilst I've been living in a property that they manage. This is almost entirely down to Maddy Perris's hard work, she has been very easy to contact about any problems, is proactive in making us aware of any upcoming issues and is always friendly, professional and delightful to speak with. CJ should be very proud to have someone like her working with them.
Hello Matt, thank you for taking the time to leave us a review. Our team are always happy to hear how we have supported our clients. We are happy to have helped!
5/5
GoogleWe have been tenanting with Carter Jonas for over 8 years with great pleasure. The service is prompt, professional with any repairs to the rental being fixed immediately. Staff are very kind and helpful. Highly recommend renting from Carter Jonas who carry out a good vetting on both tenant and landlord side.
Hi Niloufer, thank you for your review. We're so pleased to hear you've had such a positive rental experience with us over the past 8 years. Please do let us know if there's anything else we can help you with in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Carter Jonas Oxford won Gold in The Trusted Agent 2026 awards.
