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Carter Jonas Oxford reviews in Summertown

★★★★★ Excellent

989 reviews across 3 platforms

Mayfield House, 256 Banbury Road, Summertown, OX2 7DE

Part of Carter Jonas, see every office.

Carter Jonas's office in Summertown, at Mayfield House, is rated 4.5 out of 5 across 989 reviews on three platforms, including 482 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

482

Reviews on Google

This office

Facebook logo

1.0 / 5

1

Reviews on Facebook

This office

Trustpilot logo

506

Reviews on Trustpilot

Business-wide

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About Carter Jonas Summertown

The Oxford branch of Carter Jonas provides a wide range of professional services across a number of property sectors including Estate Agency, Commercial and Rural services. Our specialist teams offer a wide range of property services to the local and wider communities, including valuations, architecture and building surveying, planning and development, asset and estate management, tenancy and lease negotiations, energy-and-marine, infrastructure and project management to name a few. Our Oxford Estate Agents operate both in and outside of Oxford city and have a reputation for service and success in sales and letting. In fact 9 out of 10 our clients would recommend us to a friend. Our experienced staff believe in providing a friendly and professional service, with strong communication with our clients in being an integral part of our day to day operation.

Awards

The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Summertown office, from every platform, shown as written. First names only.

4/5

Google

Faced with the difficult task of finding someone to handle the sale of our long-time family home, our initial meeting with Julia Wilson from Carter Jonas made our choice a much easier one. We felt as if we were in safe and sensitive hands with Julia from the outset. We are very grateful to her for finding the right buyers for the house and for making the process as pain-free as possible in difficult circumstances. Thank you!

TMDS · 14 March 2022

Agent replied

Hi TDMS, thank you for your kind feedback. We're very happy to have helped you with the sale of your family home at such a difficult time, and that we were able to find the right buyers for you. Always here if you need us for anything else.

5/5

Google

I would like to say a big thank you to Carter Jonas Oxford team who are very supportive and efficient with their service, especially Tanya Hall and her team.

Frances · 14 March 2022

Agent replied

Hi Frances, thanks for the positive review! Happy to have helped.

5/5

Google

I was looking for a rental in Oxford and was lucky to find Tanya at Carter Jonas who helped me secure something right in the heart of Jericho. It was a madly competitive scene with places disappearing after only minutes after being listed. But she was wonderfully reassuring and made the process feel much less stressful. Carter Jonas as a company has been extremely responsive to work with - I'm very grateful!

Christine · 15 October 2022

Agent replied

Hi Christine, thank you for taking the time to leave such a lovely review - we're glad we could help you through the rental market and secure a property for you! We hope you enjoy your time there, and are here if you ever need us again.

5/5

Trustpilot

Julia Wilson of Carter Jonas Oxford

Julia Wilson of Carter Jonas Oxford office was the complete professional in handling the sale of our house. Astute in her market analysis, attentive to detail in handling viewings and unfailingly informative as to the stage of process with potential buyers. She put together a great deal for us.

Jake · 5 June 2024

Agent replied · 24 August 2024

Hi Jake, thank you for your review. We are delighted to hear that Julia has provided you with such a great service! Please do let us know if there's anything else that we can do for you.

5/5

Trustpilot

Igor has let our properties for several…

Igor has let our properties for several years and out of all agents I’ve dealt with in 20 years, Igor and his team have been diligent, efficient and proactive. 5* service

Raphael · 29 October 2021

Agent replied · 29 July 2023

Hello Raphael, thank you for taking the time to write a review for us. Our team are always happy to hear how well we have supported our clients. We look forward to continue working with you.

5/5

Trustpilot

Professional and nice to deal with

We selected Carter Jonas to act on an executors’ sale of a flat in Bishop Mansions because of their experience of handling transactions in this complex. We were not disappointed and very pleased with the service we received from Wayland Ward-Smith and Mandy Jacobs. They showed the flat to a number of potential buyers in a very short period of time and secured an offer at the asking price. The transaction was then delayed due to challenges in obtaining Probate but we received good advice on how to manage the delay and they also kept the intended purchaser advised so that they acquired the property when formalities had been completed

Mr · 19 August 2021

Agent replied

Hello Richard, thank you for taking the time to leave us such positive feedback. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.

5/5

Google

We have just been through the process of letting a property through Carter Jonas with the help of Clare Selwood. She has been a great help and has responded promptly to any questions and concerns we have had and is always really nice to talk to over the phone.

Connor · 29 May 2024

Agent replied · 19 June 2024

Hi Connor, thank you for your review. It's great to hear that you have had such a positive experience with our Lettings team in Oxford, and with Clare in particular. Please do not hesitate to give us a call if you need anything at all.

5/5

Google

Julia is by far the best realtor we’ve ever worked with. She keeps her clients focused on what needs to be done to buy or sell a property. She is kind efficient, knowledgeable and extremely helpful with every detail. Julia’s communication skills are top notch and she is available all the time for advice. We recommend her highly in every circumstance of buying or selling a property.

Jennifer · 10 December 2020

5/5

Trustpilot

Outstanding service from Sam and the…

Outstanding service from Sam and the team at Carter Jonas Fulham Palace Road. Highly professional and nice people too - will definitely use again

Chris · 14 September 2022

Agent replied · 29 July 2023

Hi Chris, thank you for your review for Sam and the Fulham team. We're so happy to have helped you on this occasion! Please don't hesitate to contact us in the future.

5/5

Google

I have already posted a glowing review in relation to the Carter Jonas team at Oxford but yet again the team have been super supportive and helpful in a variety of ways, Maddy in particular who is my go to person at Oxford, and who goes above and beyond to help and is proactive and responsive. I am so happy, feel valued, real quality of service, I cant recommend the team enough.PositiveResponsiveness, Quality, Professionalism

Julieanne · 20 June 2022

Agent replied · 19 June 2024

Hi Julieanne, thanks for the glowing review! We're very pleased to have been able to help, and are always here if you need us again.

5/5

Trustpilot

Professional service second to none

We used Carter Jonas's Fulham branch (Wayland Ward-Smith) to sell a much loved flat in January. We have used the branch on two previous occasions and again could not fault the service. We achieved almost 10% above asking price and were impressed with the professionalism with which the transaction was handled. The communication was clear and advice was offered where needed. We unreservedly recommend the branch and will use Wayland when we next come to buy or sell property in the area.

Meredith · 18 July 2021

Agent replied

Hello Meredith, thank you for taking the time to leave us such positive feedback. We pride ourselves in making is often a complicated process, simple for our clients. Please do not hesitate to contact us in the future.

5/5

Trustpilot

Happy Days

We are 1 month in with our 12 month lease. We are loving the appartment and making full use of the amenities (Gym, Work space). Mass and Amrita are extremely helpful and friendly. We may well extend our stay :)

Andrew · 23 October 2024

Agent replied · 28 December 2024

Hi Andrew, thank you for your review. We are glad to hear that you are settling in well at your new appartment and feel so well supported by our dedicated on-site team. Please do not hesitate to get in touch if there's anything at all that we can help you with.

5/5

Trustpilot

Smooth process

James was very good at communicating through the whole process and easy to contact. Thanks for helping me find my first home !

HB · 20 October 2022

Agent replied · 29 July 2023

Hello, thank you for your positive review. We're delighted to have been able to help you find your first home - we hope you enjoy it! Please don't hesitate to contact us if we can help you with anything else in future.

5/5

Google

The company have been amazing from start to finish. I had plenty of questions to ask, which Clare Selwood has ensured to find out answers to and get back to me in reasonable time frame. Everyone has been polite and easy to deal with making this process stress free!

Jessica · 20 May 2024

Agent replied · 19 June 2024

Hi Jessica, thank you for your lovely review. We are delighted to hear that Clare and the team have been so helpful and supportive throughout your time with us. If there's anything else that you need help with, please do give us a call.

5/5

Google

好评: 专业, 响应能力, 质量 I would really recommend Carter Jonas from my heart. Simon Mcconnel and Julia Wilson are very helpful getting the house which we wanted. We love the house so much. They are professional and friendly approach made the process easier. Simon was always available to handle every question enen after the purchase. A big thanks to Simon and Julia.PositiveQuality, Professionalism, Value

Rose · 20 June 2021

5/5

Trustpilot

I would like to thank Ms Lajla Turner from the Kensington Office.

I would like to praise Ms Lajla Turner from the South Kensington office. She gave me great advice about the decor of the flat. I followed her advice and in less than two weeks she had found me a suitable tenant with almost the asking price. Ms Turner provided us with very reliable reference checks and the right tenant. She worked w/ends and even during her week's holiday and throughout was extremely constructive, courteous and helpful not only to myself but also to the tenant. A very smooth and pleasant experience!

Mrs · 17 June 2021

Agent replied

Hello Dora, thank you for taking the time to leave us such positive feedback. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.

5/5

Trustpilot

We used Carter Jonas to sell out flat…

We used Carter Jonas to sell out flat and they couldn't have done a better job.Wayland and Mandy were friendly, professional and got the job done.Would definitely use again, many thanks

Faith · 17 August 2021

Agent replied

Hello Faith, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported for our clients. We are happy to have helped!

5/5

Trustpilot

The all encompassing care and service of Carter Jonas in Barnes.

My rental property has been in the excellent care and management of Carter Jonas since 2019 .The team at Barnes have always been available to assist me with decision making and any queries that have arisen in this time .I trust their judgment and expertise in all areas .I have found them to be completely honest and straight down the line .The most important criteria to me is that they genuinely care about what is the best outcome for me as a landlord equally delivering a first rate service for the tenant.Any issues regarding the upkeep of my property are reported to me straight away, nothing is left lingering or forgotten.The tradesmen they use are fair priced and professional.I have found the team to be kind , personable and welcoming.I rest assured being with Carter Jonas.

Dympna · 25 May 2021

Agent replied

Hello Dympna, thank you for taking the time to write us a review. We are very happy to have helped. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.

5/5

Trustpilot

I am very happy that I ended up renting…

I am very happy that I ended up renting through this superb agency. I didn't think there was such a good organization in a rental and sales agency. I thank all the staff who work in this agency for their involvement and understanding.

Mr · 24 August 2024

Agent replied · 22 October 2024

Hi Remus, thank you for your positive review. We are delighted to hear that you have received such a great service from the Carter Jonas team. Please do not hesitate to contact us if there's anything else that you need.

5/5

Trustpilot

Great agency to work for

We provide Carter Jonas Bishops Park (Igor) with photos and plans and they are great to work with. They are always on the ball and communicate really well between us and also the occupants of properties making it really easy for us to get the best out of a property. Not everyone takes the time to setup with tenants or the owners of a property as well as the Bishops Park branch do. They are a pleasure to work for.

James · 18 May 2021

Agent replied

Hi James, thanks for the great star rating! We look forward to continue working with you in the future.

1/5

Trustpilot

Very bad company for renting

I signed a contract with them and after few days they decided to cancel my contract because I am on benefits and full-time employment. They left me with 2 of my children in the street it is horrible! I could stay in previous accommodation even I canceled my agreement because I had a contract with Carter Jonas. Thank you, my first landlord, who was happy to take me with my children back (I explain to him my situation about disrespectful and angry people in Carter Jonas) and we signed another renting contract. But people working in Carter Jonas are horrible and cannot work with people. They even call and insulted me and my children because I am on benefits. But I am a single mother who works full-time and has two wonderful children and getting some benefits because of it. They were very bully and insulted me by phone and how they behaved with me and 2 my children.

Aurelia · 15 May 2021

Agent replied

Hi Aurelia, We're very sorry to hear of your experience with Carter Jonas. We cannot find your details on our system, but would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look in to the matter for you?

5/5

Trustpilot

All very easy and smoth

All very easy and smoth - Sam was excellent and the after care team to sort any minor issues have been great too

Jackson · 14 September 2022

Agent replied · 29 July 2023

Hello - thank you for your positive review. We're so glad we have been able to make this process as smooth and simple as possible for you. Please don't hesitate to contact us in future.

5/5

Google

Excellent, quick, professional service from Carter Jonas Summertown Lettings team. My wife and I want to thank Naomi Hazell for her kind help specifically.PositiveResponsiveness, Professionalism

Matin · 20 June 2022

Agent replied · 19 June 2024

Hi Matin, thanks for the lovely review! You know where we are if you need us for anything else - always happy to help.

5/5

Google

We have had the best experience with Carter Jonas in Oxford: we were followed through every step of the process with great professionalism and kindness.

Luca · 13 March 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Carter Jonas Oxford

Has Carter Jonas won any awards?

Yes. In The Trusted Agent 2026 awards: Carter Jonas, Summertown won Gold.

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