Every review we hold for the Summertown office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAs other GENUINE reviews have indicated..
they are the lowest of lows. I mean, the bar is not set high to begin with due to their line of work. God help anyone that crosses unfortunate paths with this outfit.
Honest · 12 April 2024
Agent replied · 27 April 2024
Hello, we are sorry to hear you did not have a positive experience with Carter Jonas this time around. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
★★★★★ 5/5
TrustpilotGreat move in
Monika was great. The whole tenancy process was easy to deal with and efficient!
Pierre-Emmanuel · 5 June 2021
Agent replied
Hello Pierre, thank you for taking the time to leave us a review. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
★★★★★ 5/5
GoogleMoira Anderson has been very proactive and helpful during the course (still ongoing) of the sale of my father's house. She has been sympathetic to our wishes, kept us fully and regularly informed about potential purchasers and visits and always available to speak to. I would recommend her to other sellers.
Kate · 10 November 2019
★★★★★ 5/5
GoogleClare selwood has been fantastic start to finish, great communication and has been very smooth. Carter jonas are fantastic as a team
Chantelle · 8 October 2024
Agent replied · 22 October 2024
Hi Chantelle, thank you for your kind review. We are so pleased to hear that you are so happy with the service provided to you by Clare. Please do let us know if there's anything else we can do for you.
★★★★★ 1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service, escalated my enquiry up to stakeholders after trying for a week to get a response from the staff at the Oxford office. received an apology and a promise someone would call, however on the one occasion someone did return my call it was to promise to call back, which on one ever did. Avoid.
Kirsty · 28 January 2022
Agent replied · 29 July 2023
Hello Kirsty, we are sorry to hear that you did not have a positive experience with Carter Jonas, this definitely not the standard we strive to provide for all of our clients. Please can you email further details of this situation to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible.
★★★★★ 5/5
TrustpilotGreat experience
Great experience - very straightforward and supportive; transparent and easy to use as a rental tenant. Excellent service.
Peter · 26 November 2024
Agent replied · 28 December 2024
Hi Peter, thank you for your positive review. It's great to hear that you have had such a great experience whilst renting with us. Please do let us know if there's anything we can help you with.
★★★★★ 5/5
TrustpilotVery happy with the service from Carter…
Very happy with the service from Carter Jonas. They helped with all parts of the purchase including the challenges that arose during the process. Very good communication at all times. My particular thanks to Ed who pulled out all the stops to facilitate the completion on the day.
Paul · 3 February 2023
Agent replied · 29 July 2023
Hi Paul, thank you for your positive review. It's great to hear that you are so happy with Ed and the team's assistance throughout the process of your purchase. Do let us know if we can help you with anything else.
★★★★★ 1/5
TrustpilotCarter Jones a joke, Terrible estate agent
If i Could give them zero I wouldI contacted these people 4 times regarding a property and left My details with no responseI booked an online viewing and got no responseIf you are selling or buying keep away they are ignorant and useless And it had nothing to do with Covid so please do not use that as an excuse
Martin · 3 July 2021
Agent replied
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
★★★★★ 5/5
TrustpilotGreat service
We have now bought twice through Carter Jonas and sold once. On all occasions they have been incredibly helpful, professional and supportive. Andrew Maddock in particular goes above and beyond to ensure that everything progresses well. He has single handedly held chains together, and takes the time to ensure that everyone is informed. I have no reservations in recommending them.
Katharine · 8 June 2021
Agent replied
Hi Katharine, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 1/5
TrustpilotDo not use these Agents
I wish there was a zero option. Shocking service whilst renting. They tried to keep our entire deposit and claim for things they themselves had removed and damaged that they had never resolved. Had to go to arbitration and we got our deposit back. Bunch of crooks. Our case was particularly stressful and I will be going public with it.
KAREN · 24 May 2021
Agent replied
Hello Karen, we are very sorry to hear about your experience. On this occasion, this was in the remit of the landlord, and we acted on our client’s instructions based on the information provided to us. If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 5/5
TrustpilotProfessional, honest and down to earth
I would describe Carter Jonas as highly professional and very upmarket but with zero pretention and very down to earth. We had a great experience working with Rupert and felt like our potential buyers were given the right experience which, ultimately, led to selling for a good price and then a relatively easy transaction. We would highly recommend.
Iain · 7 October 2021
Agent replied
Hello Iain, thank you for taking the time to write us a review. Our team are always happy to hear how well we have helped our clients. Please do not hesitate to contact us again in the future.
★★★★★ 1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional. They Ignore your emails. Communication is terrible.
Paul · 12 February 2026
★★★★★ 5/5
GoogleI was able to speak to Clare Selwood and she was very helpful thought out the entire process from initial viewing all the way to moving in
Richard · 15 June 2024
Agent replied · 26 August 2024
Hi Richard, thank you for your review. It's great to hear that you had such a positive experience with Clare and the team in Oxford. Please do let us know if there's anything else that we can help you with.
★★★★★ 1/5
TrustpilotAwful from start to finish.
Awful from start to finish.. crooks never get a deposit back even when you’ve had professionals come in done deep clean always find something wrong to keep your deposit
Mark · 1 May 2024
Agent replied · 24 August 2024
Hi Mark, if you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
★★★★★ 5/5
GoogleCarter Jonas and Tanya in particular were very efficient and professional in supporting us in securing our rental near Oxford. Communication was precise and informative and we were able to secure a very comfortable home in a very competitive environment. Many Thanks Carter Jonas
Peter · 4 May 2023
Agent replied · 30 December 2023
Hi Peter, thank you for your review. It's great to hear that Tanya and the team were able to help you with securing your Oxford rental. Please do not hesitate to get in touch if we can help you with anything else.
★★★★★ 5/5
GoogleI have been with Cater Jonas for almost two years and have just completed a change of tenant. The team in Summertown were efficient, responsive and the whole process has been a breeze and completely without stress. Vacated early January, at short notice and re-let by 18 February. Brilliant.
Paul · 28 July 2019
★★★★★ 5/5
GoogleIt's been a pleasure dealing with Jenna and Helen at Oxford Carter Jonas. Excellent communication throughout and extremely diligent. Would highly recommend working with them : )
Richard · 29 May 2024
Agent replied · 19 June 2024
Hi Richard, thank you for your review. We are so pleased to hear that you received such a great service from Jenna and Helen. Please do not hesitate to contact us if there's anything else that we can help you with in future.
★★★★★ 5/5
TrustpilotBest choice we could have made
Carter Jonas (Summertown, Oxford), and in particular our agent Kate, were truly excellent from start to finish. The service was professional and considerate throughout, the communication first rate, and we achieved a better sale price than we had ever hoped for. Using CJ was absolutely the best choice we could have made. Thank you!
Nick · 22 March 2022
Agent replied · 29 July 2023
Hello Nick and Charlotte, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotEd and the team at CJ are Great!
We dealt with Ed and the team at CJ on our recent purchase. They were knowledgeable about the property and the area, accommodating and most importantly excellent communicators and readily available to progress things at the right time. I would thoroughly recommend them to others.
Ed · 10 March 2023
Agent replied · 29 July 2023
Hi Ed, thank you for your review. We are so pleased to hear that you were happy with the service provided to you by Ed and the team. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotGreat team
Really helpful team made our relocation to a rental property very easy. Good communication and friendly service.
Jerry · 4 November 2024
Agent replied · 28 December 2024
Hi Jerry, thank for your review. It's great to hear that you received such a helpful and friendly service. Please do not hesitate to contact us if there's anything else we can do for you.
★★★★★ 5/5
GoogleI have dealt with the lettings part of this branch to organise a flat rental. The service, care and attention to detail were exceptional. Tanya played an important role in providing a smooth transition as I moved to Oxford. Can highly recommend, especially with respect to some of their competitors.PositiveProfessionalism
Sascha · 27 August 2022
Agent replied
Hi Sascha, thanks for the feedback! We're very happy to have helped, and are here if you need anything more.
★★★★★ 5/5
GoogleHad a great service from Rachel Williamson when renting our first ever property. Great communication whenever needed and always willing to help with any questions we had throughout the process! She was a big help!
Eleanor · 2 December 2023
Agent replied · 30 December 2023
Hi Eleanor, thank you for your review. We are so pleased that Rachel provided you with such a great service, we hope you enjoy your new home!
★★★★★ 1/5
TrustpilotThis company does not settle its…
This company does not settle its accounts. It acts on behalf of National Highways and is grossly inefficient.
Christopher · 11 October 2024
Agent replied · 28 December 2024
Hi Christopher, we are sorry to read your review. We have looked into this for you and believe that the relevant teams have been in touch directly to resolve any outstanding issues or payments. If you wish to discuss the matter further, please do contact us on feedback@carterjonas.co.uk. Thank you.
★★★★★ 5/5
TrustpilotA big shout out to the team at Carter…
A big shout out to the team at Carter Jonas! Great to work with, professional, organised, friendly manner. Thanks for everything - its been a pleasure working with you.Kind regards
Nortons · 5 March 2024
Agent replied · 21 March 2024
Hello, thank you for your review. It's always great to hear positive feedback about our teams' professionalism from those who work alongside them. We look forward to working with you again in future!
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