Trusted Agent profile · Summertown
Verified
★★★★★
989 reviews across 3 platforms
Mayfield House, 256 Banbury Road, Summertown, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Summertown, at Mayfield House, is rated 4.5 out of 5 across 989 reviews on three platforms, including 482 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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The Oxford branch of Carter Jonas provides a wide range of professional services across a number of property sectors including Estate Agency, Commercial and Rural services. Our specialist teams offer a wide range of property services to the local and wider communities, including valuations, architecture and building surveying, planning and development, asset and estate management, tenancy and lease negotiations, energy-and-marine, infrastructure and project management to name a few. Our Oxford Estate Agents operate both in and outside of Oxford city and have a reputation for service and success in sales and letting. In fact 9 out of 10 our clients would recommend us to a friend. Our experienced staff believe in providing a friendly and professional service, with strong communication with our clients in being an integral part of our day to day operation.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Summertown office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic experience with the entire…
Fantastic experience with the entire Carter Jonas team from offer acceptance to finalising the agreement.Sam is a great agent and would highly recommend him/his team.Thanks again
Hi Michael, thank you for your review. It's great to hear that the team were able to make the whole process as smooth as possible for you. Please do not hesitate to get in touch if you need anything else at all.
1/5
TrustpilotTerrible communication
Terrible communication. Do not action what there customer has agreed with them. Do what they want to do after telling them and agreeing next steps. Really late at returning your deposits and holding on to your money. Lack of communication and waiting days if not weeks for responses. Always say call back and don't. If you have an issue with your property the emergency out of hours phone line will not answer there phones. Don't compensate you for having to leave the property due to flooding and boiler blowing up and having to stay in hotel. You may want to seek another estate agent.
Hi Matt, we're sorry to hear about your experience. If you would like to send some more details of your situation to feedback@carterjonas.co.uk a member of our team will happily look into this for you. Thank you.
5/5
GoogleI have the pleasure to share a great experience with Tanya from Carter and Jonas in Oxford branch. We were looking for an apartment for sabbatical in Oxford, and we tried to find an apartment from overseas in order to come and have a place to live and to apply for school for our three daughters. We wrote Tanya a mail, and from that point she was quite sensitive and kind. She tried to solve every problem we faced and she represented us as if we were there. The moment we arrived she was waiting for us with the documents and the key, and we were really pleased and thankful. We appreciate Tanya and her very Professional work. Thank you so much Tanya... Yuval and Bat chen
2/5
TrustpilotGlad I've switched away and I won't go back again
Having used Carter Jonas for a few years renting out my property, I've now changed and would never go back to them. I've had poor service consistently especially when a tenant checks out. The diligence and attention is woefully lacking. Keys lost, damage not logged, poor check out service. Tradesmen hired that do a poor job and charge silly money for doing little. Poor monitoring of tenants. Seldom been happy and glad I've switched.
Hi David, we are sorry to read your review. If you would like to send some more details about your experience to feedback@carterjonas.co.uk, our team will be happy to look into this issue further for you.
5/5
GoogleHad a great experience with Carter Jonas. Tanya Hall was friendly & helpful and the process was organised, well communicated and as stress-free as a property transaction can be. Highly recommended!
Hi John, thank you for your review. We're delighted to hear that we were able to make your property transaction as stress-free as possible for you. Please don't hesitate to contact us in the future if there's anything else we can help you with.
5/5
GoogleWe have nothing but the highest praise and appreciation for the professionalism and superior client service of Chris Way and his team at Carter Jonas. We met Chris in June and explained what we were hoping for in a lease during our sabbatical. Chris listened to our specifications and understood them perfectly. Within two weeks of arriving this autumn, he had found us the perfect apartment, leading us through the administrative process with precision and humour. The consummate professional supported by a highly efficient and effective team. Thank you, Chris!
5/5
TrustpilotFulham Flat
Our experience using Carter Jonas to find a flat was a success. Our agent Sam was professional, efficient and knowledge. The Caret Jonas team was available for any questions and helpful in securing our lease.
Hi Michelle, thank you for your review. We're so glad we were able to help you with this process, and we hope you enjoy your new flat!
5/5
GoogleNice staff very efficient service 👍 …
Hi Angela, thank you for the five-star review!
5/5
TrustpilotExtremely helpful team
Sam & Igor were incredibly helpful through the process. I really appreciated their willingness to open the flat up for me several times. It felt like a seamless process & I would highly recommend the team.
Hello Clarissa, thank you for taking the time to leave us some feedback. Our team are always pleased to hear how well our clients feel supported. We are happy to have helped!
1/5
TrustpilotLost 1 month rent without our approval
I used the agent for renting my house.
Hello, we are sorry to read your review. We would like to hear more about your experience, please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this with you. Thank you.
5/5
TrustpilotGreat estate agent
A very personal and understanding service. Andrew was never pushy and always remained calm, even when things seemed to be stalling on our sale.I would not hesitate to recommend!
Hi Claire, thank you for your review. We're so glad that Andrew was able to help you with your sale. If there's anything else we can help you with, don't hesitate to get in contact.
5/5
TrustpilotKate and the team have provided a…
Kate and the team have provided a great service helping us to find a property to rent and till today, we are more than satisfied with the support provided on the property management side. Big thank you Carter Jonas.Danielle
Hello Daniella, thank you for leaving us some feedback. We pride ourselves in supporting our clients the best way we can. Do not hesitate to contact us in the future.
1/5
TrustpilotEnvironmental health issues, no care given
Terrible experience dealing with Carter jones when moving into a property. Them not having it cleaned properly, having cleaners to be returned several times to do the job again. Them asking to push back the move in date even though it had been set several months. Now after moving in and living at the property for a week, there are untold issues and environmental health problems in regards to pigeon infestation and mounds of faeces in areas of around the windows and balcony. They are passing blame to everyone else besides wanting to take ownership and help. Awful condescending staff who will do their upmost to get rid of you and turn a blind eye to things.
Hi Michael, we're sorry to read your review about your experience. If you would like to discuss this matter further with a member of our team, please email feedback@carterjonas.co.uk. Thank you.
1/5
TrustpilotDangerously untrustworthy
Untrustworthy, lazy, never call back as promised and two weeks before our move into a rental property, having sold our house, our tenancy application was cancelled. We had agreed to pay a year up front, take the property as soon as it was available and met every demand such as the credit checks etc. But a worker in Carter Jonas decided not to try to make the deal go through for whatever undisclosed reasons she may have had. My advice would be if you want a roof over your head don’t go anywhere near Carter Jonas.
Hi Richard, we're sorry to see your review. If this is something you'd like to discuss further and clarify with our team, please email feedback@carterjonas.co.uk. Thank you.
5/5
GoogleWe were very lucky to have Tanya showing us around our new house. She was really great at keeping in contact and getting responses from the landlord. We are grateful she helped us every step of the way in a somewhat complicated process and was always reassuring and positive. We couldn't have asked for better support.
Hi Helen, thank you for your review. It's great to hear about how supportive Tanya was during your property search. Please do not hesitate to get in touch if you need anything at all.
1/5
TrustpilotWorst renting experience of my life.
Worst renting experience of my life.I can go on and on about our awful experience with this branch of Carter Jonas but I don't want to waste any more of my life with this lot so I’ll try to keep it brief, factual and informative. (Also if you look at trust pilot and see the ratio between good and bad reviews, the number of reviews people that rated 5* have left and also read some of the reviews, its clearly incentivised to leave a good review, my opinion).If anyone would like the FULL detail, please get in contact with me and I’m happy to show you everything I have and explain in detail.From day 1 it seemed like this branch of Carter Jonas were against us. They were never on our side when it came to the numerous amount of disputes we had with the landlords property - the landlord even slipped up and told us how Pauline (an associate at Carter Jonas) was pulling the strings on some of the disputes we had, advising the landlord to just shrug us off (might have been just pushing away the blame).Move-in was horrible, the place was disgusting, rubbish left in the garden, broken cabinets, lights, holes in the walls, unclean, dead animals and insects and lots, LOTS more. We were simply brushed away when we complained about the condition of the property time and time again, however we made sure to take as many pictures as we could and save all the emails as we knew Carter Jonas and the Landlord would try their luck.When it finally came to leaving the dump, they decided to charge us over £700 for cleaning and damages. We admitted there were a few minor cleaning issues (couple of stains on the carpet, outside windows needed wiping, sink needed wiping, a few crumbs left on a counter etc.). The checkout was done by Jessica, a property manager, she failed to read the original inventory report and took pictures of problems PRE-DATING our tenancy! She also failed to read the numerous emails we sent complaining about the state of the property which we later used as proof that the problems were already there before we moved in! To add insult to injury Carter Jonas decided to pay over £400 for a full house clean when the cleaning problems could have been fixed by a professional cleaner in a matter of 30 minutes.Now clearly I’m biased but we disputed this £700 with TDS, I have a report from the Tenancy Deposit Scheme (TDS) adjudicator which backs our case and everything I’ve said, in the end we got almost £500 back from TDS. Okay im rambling now.. here's the facts:In our 1 year tenancy we experienced; 1 dodgy fuse box 2 major leaks3 hundred holes in the house4 billion spores of mould7 mice in the house20~ broken bits of furniture/fixingstons more stuff but ive spent enough time on this now
Hi Ruhul, we're sorry to read your review about your experience. If you would like to discuss anything further, please email feedback@carterjonas.co.uk to speak to a member of our team.
5/5
GoogleWe've just used Carter Jonas Summertown's letting service having moved to the area from Australia and had an excellent experience. Naomi and Kate provided us with very professional service, excellent communication and are very punctual with a problem-solving attitude. Even when we encountered a small issue on the day of taking over our lease, they found solutions and were able to have us settled in our new place without stress. The experience was a complete contrast to how we were treated by almost all the other agents in the Oxford area, and I highly recommend their services.
Hi Belinda, thank your review. Our teams is always thrilled to hear how well we have supported our clients, and we're so glad we were able to make the move to your new place as stress free as possible! Please don't hesitate to contact us in the future.
5/5
GoogleWe had a fantastic experience with Carter Jonas, Oxford. Tanya was exceptionally helpful and professional and made sure the process was well organised and stress-free. Could not recommend her service highly enough!PositiveResponsiveness, Quality, Professionalism
Hi Lucy, thank you for the feedback! We're always here if you need us for anything else.
5/5
TrustpilotHighly recommended
Carter Jonas have been the letting agents for our house for the past 5 years and their service was exemplary, so when we decided to sell, they were the natural choice. They not only found a buyer within a short period of time but also made sure that they were genuine and that the chain was solid. The house sale has just completed and we are extremely happy. Highly recommended.
Hi Rich, thank you for your review. We are delighted to hear how well our team has supported you over the years and that they made the process as smooth as possible for you when you decided to sell. Please do not hesitate to get in touch if you need anything else at all.
5/5
TrustpilotHelpful and good communication
Hi Antony, thank you for your positive review!
5/5
GoogleI would like to say a huge thank you to Tanya for her superb work in letting my property. Nothing was too much trouble for Tanya and as a first time land lord I had lots of questions. Tanya actively listened to my questions as well as my requirements and acted effectively and efficiently. Her professionalism and friendly approach is second to none, I would definitely recommend Tanya and Carter Jonas for anyone thinking of letting or buying.
5/5
GoogleI’m very happy with the service I’ve received from Carter Jonas, and Christopher in particular. From the moment I enquired about a rental, he’s been really helpful. It can be hard to understand how a country’s rental process works when you come from abroad, but thanks to him - and the agency -, it was a smooth experience for me. They were accommodating to my situation and delivered excellent service!
Hi Muhammad, thank you for your lovely review. We are so pleased to hear that Chris and the team were able to help you throughout the rental process and made sure everything went as smoothly as possible for you. Please do not hesitate to get in touch if we can help you with anything else.
5/5
TrustpilotCarter Jonas - Fulham
Carter Jonas Team was really supportive, reactive and flexible when we rented our House. the Support Services were also very reactive. Great experience and great client caring - Special thanks to Sam Jarvis
Hi Howard, thank you for the lovely review for our Fulham team. Our teams are always pleased to hear how we have supported our clients!
4/5
TrustpilotAs a landlord in Fulham for 36 years
As a landlord in Fulham for 36 years, I have used a variety of lettings agents, including Sullivan Thomas before they became Carter Jonas. I was pleasantly surprised with the professionalism of the Carter Jonas team (Igor, Sam, Zoltan and Ana). Everything from their cheerful phone manner, to finding a good tenant and conducting references, was top notch. As I live abroad, it is important for me to trust that my property is in good hands. Thanks to the lettings team for a great job!
Hi Janet, thank you for your lovely review for our Fulham team. Our teams are always pleased to hear how well we have supported our clients, and we're so glad we have been able to help you with the letting of your property.
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Yes. In The Trusted Agent 2026 awards: Carter Jonas, Summertown won Gold.
Tell us what you need and we'll pass your enquiry to Carter Jonas Oxford and up to three other top-rated agents near Summertown.
