Carter Jonas Oxford reviews in Summertown

★★★★★ 5/5

Google

Great service, very helpful staff. Maddy was amazing, supported with all queries and if there were any issues in the property this has been resolved very quickly. Many thanks Carter Jonas for all your hard work.

Alexandra · 4 May 2023

★★★★★ 5/5

Trustpilot

We recently purchased our house through…

We recently purchased our house through Carter Jonas and the whole process was assisted greatly by their staff, particularly Andrew Maddock. We experienced, what we now understand to be, the usual lack of communication from solicitors and it was the professional efforts of Carter Jonas that kept our purchase on track.

Andrew · 20 May 2021

★★★★★ 5/5

Google

Having recently exchanged contracts for the sale of our house, we are very pleased with the service received from Carter Jonas. A regular stream of viewings, several offers at, or close to, the guide price, and - after a couple of months - the serious offer that went all the way to survey, enquiries, and then exchange. We received helpful advice at every stage. The whole team was excellent. I especially want to commend Julia Wilson, who always delivered on her promises and - particularly in the run up to exchange - helped to smooth out delays and bumps in the road with really good communication.

Chris · 2 August 2023

★★★★★ 5/5

Trustpilot

Naomi and the Carter Jonas team have…

Naomi and the Carter Jonas team have been extremely helpful, professional, kind and efficient throughout the renting process. All queries are responded to quickly and courteously, and Naomi made the whole process very smooth and comfortable.

Becky · 6 April 2023

★★★★★ 5/5

Google

Tanya and Clare were wonderful throughout the whole lettings process! They were responsive, efficient, clear, and extremely helpful!

Jenna · 29 May 2024

★★★★★ 5/5

Trustpilot

Andrew has been consistently brilliant…

Andrew has been consistently brilliant and I have found the whole team at Carter Jonas reliable, trustworthy and supportive through every step. I have been back in touch with questions and to ask advice years after our initial contract and Andrew has always done his utmost to help. Many thanks.

Guest · 21 May 2021

★★★★★ 5/5

Trustpilot

Carter Jonas have been fabulous agents…

Carter Jonas have been fabulous agents to rent with, we are so well looked after, repairs or any queries dealt with promptly.Tasha, Dana and Sophie are real assets to the company. So pleasant and helpful when contact and will always go the extra mile for you. We much appreciate your help always. Thank you all. 🙂⭐️Highly Recommend these agents!

Veronica · 22 September 2024

★★★★★ 5/5

Google

Maddy and the team at Carter Jonas have been extremely helpful throughout our time living in one of their properties. They respond fast and are very accommodating to any resident requests.

Ryane · 2 August 2023

★★★★★ 5/5

Google

Dealing with Lynsey at Carter Jonas was like a breath of fresh air, nothing was too much trouble for her and she was very quick at responding. Rented a property in Daventry with her due to relocating from Wales and the whole transaction happened whilst we were still in Wales. Being so far away made absolutely no difference to the high level of service she provided us with. Thank you Lyndsey for your hard work and attention to us, you really are a true asset to the company.PositiveResponsiveness, Professionalism

Alana · 27 August 2021

★★★★★ 5/5

Google

I worked with Julia Wilson and her team. They were all excellent - very responsive and nothing was too much trouble, I highly recommend them.

Steve · 16 December 2023

★★★★★ 5/5

Google

Tanya at Carter Jonas was exceptional at helping me to find my new home, giving advice and support which is really great in these uncertain times. Tanya and her team were professional, courteous, supportive and have remained in contact with me post move and I am really grateful to Tanya and her team, I have recently had such a bad experience with another agency, its great to actually find such amazing people who have restored my faith ! I wholeheartedly recommend Carter Jonas in particular Tanya and her team (Oxford) a Massive Thank You and so happy to make this recommendation.PositiveResponsiveness, Quality, Professionalism, Value

Julie · 20 June 2021

★★★★★ 5/5

Google

Excellent service and Jenna Bugler was so efficient and helpful in my search for a rental property. Would most definitely recommend.

Ciara · 20 February 2024

★★★★★ 5/5

Google

very good, very helpful - would recommend their services

Meg · 13 March 2026

★★★★★ 5/5

Google

I have dealt with Carter Jonas for many years in Oxford in my property finding business. Julia Wilson is my main contact there and she has always acted in the most professional manner in my many dealings with the companyPositiveResponsiveness, Professionalism

Stephen · 20 June 2022

★★★★★ 1/5

Trustpilot

Double standards, bad service and disrespectful treatment

I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I kept reporting these issues to CJ but to receive nothing other than useless evaluation visits, unfulfilled promises to fix, and later a very cheap fix for only the tiles that made things look even worse.I would have tolerated all the above (as I’m generally a chilled person!), however, what made extremely unsatisfied with the treatment of these people is seeing their extremely unpractical process and disgusting double standards as I was checking out from the flat. As part of checking out, I was required to hire a professional cleaning company to clean the flat, which I did happily. Strangely, when I offered them to take a look at the flat before I leave, they said they cannot do that “because I’m still a tenant” so they can only check after I leave. A few days after I left, they came back to me with saying that they are not happy with some details of the cleaning including a list that chases some microscopic limescale here and there. What’s annoying was not only that their “high standards” suddenly showed up (after years of ignoring my serious maintenance issues), but also that they did not allow me to deal with the issues my self “as I’m no longer tenant”. So, facing bureaucracy in its most stupid form possible, I had no option other than going through dozens of emails between the cleaning company and the team of CJ to arrange a re-cleaning. You would think that would solve the issue, right?! No, because CJ don’t care about your time and haven’t even checked that the re-cleaning is done to their “standards”. Finally, I was left with no other option than paying CJ an extra to hire their own cleaning service to make sure that it’s done to their satisfaction.What is further annoying is that through the torturous communication with CJ team on the matter, I tried to reach out to some of their managers as the treatment seemed very unfair and illogical (I haven’t faced something like this throughout my 8 years stay in the UK), but all I received from the managers were robotic careless answers that we are extremely busy and we don’t have the time to pick a call. So, at the end, I felt that it was indeed disgusting how disrespectful people can be when they think they don’t have to treat you well. They show you extreme care when you are paying, but they’re not willing to speak for 5 minutes when you’re checking out.I would avoid dealing with these people as a tenant at any cost.

Mohamad · 11 May 2023

★★★★★ 5/5

Google

We just managed to get our first home and Julia has played a key role to make it happen. With a very short notice from the previous owner that we need to exchange in two weeks, Julia provided essential advices to us and chased all the parties on hourly basis. Although I am not her direct customer, I know the exchange would not happen without her effort. I will definitely come back to Julia again in future and highly recommend her decent service.

Kerr · 4 May 2023

★★★★★ 1/5

Trustpilot

Awful lettings agency - AVOID

Carter Jonas took over my rental flat from Touchstone. They were impossible to get hold of and our letting agent NEVER answered her phone. We were paying for another one of their flats gas and electric for 2 YEARS and received no help whatsoever and resorted to contacting our MP. We gave notice to move out on the day rent was taken and was told that if I’d informed them 9 hours earlier it would have been a months notice, but as I informed them on the day the rent came out they made me pay for 2 more months. The fire alarm rang for 48 hours leaving the large fire windows open in the block and they refused to help as it was a weekend, during the winter! The 6 flats froze and was a huge health and safety issue! The communal bin shed was a hazard and despite going out and cleaning it myself by hand we were still sent threatening emails stating that we’d (the block of flats) all be charged for bulky waste disposal if it wasn’t cleared. I’ve now not lived there for 2 months but I’m being made to pay the gas and electric usage from between leaving and the new tenants moving in. We were not sent the cleaning report from when I moved in ready for our inspection until after it had been done so we were left to pay excessive cleaning fees despite the flat being freshly painted and beautifully maintained. They don’t care about you as people, they are only concerned about money, a very cold company. Overall an awful experience and would strongly advise any prospective tenants to avoid this company.

Kirsty · 26 April 2023

★★★★★ 1/5

Trustpilot

Avoid avoid avoid do not rent from this…

Avoid avoid avoid do not rent from this agency, they do not do repairs, they give you false promises to redecorate. Me and my two children lived in my opinion unreasonable conditions for two years and because I complained I was left fighting to get my deposit back, I can honestly say I would rather live on the streets before I would use this agency again. I owed my own properties before my personal circumstances forced me to look at rentals, I wouldn't even use them to rent my own property in the future. Stay clear!!

Jenny · 25 April 2023

★★★★★ 5/5

Trustpilot

My overall experience with Carter Jonas…

My overall experience with Carter Jonas has been great. Maddy in particular has been a huge help and with whom I’ve had the most correspondence. She is quick to respond to your queries and find a resolve to any issues. My relationship with Carter Jonas started in April 22 where they helped me to get the flat of my dreams at the time! The process was quick and simple and I cannot thank them enough. Sadly my tenancy has come to an end due to the landlord selling, however, Carter Jonas has been a huge help (AGAIN) in helping me with the move! I highly recommend this Agency. If you’re thinking about using them, do it!!

Nikita · 21 April 2023

★★★★★ 5/5

Google

Very professional service. Jenna was brilliant - she helped us will all our questions and made the process super easy and stress-free for us. Thanks to Jenna and the Carter Jonas team, we're now very happy in our new home.

Natasha · 17 June 2022

★★★★★ 5/5

Trustpilot

Carter Jonas Residential Lettings…

Carter Jonas Residential Lettings Richmond, SurreyAileen Robertson and her team gave us fantastic service whilst our house in Richmond was rented out for 2 years during an overseas assignment. From gathering a great set of prospective tenants to the final family who have rented our home, Aileen and here team have given us peace of mind - at a very decent price! From prompt collection of rent to quick response to maintainance requests, it's been a breeze. I'd recommend them to any prospective landlord.

Steve · 8 February 2021

★★★★★ 5/5

Google

Our renting procedure did the Carter Jonas. They gave helping hand always when we needed. All paper work went easy and quick. The staff very professional. Rachel our agent was very kind, helpful and she always was next to us if needed her. Thank you for your hard work. Strongly recommend this agency if you want buy or rent.

Beatrix · 29 July 2024

★★★★★ 5/5

Google

Tanya made our move to Oxford seamless, and communicated clearly throughout.

Sam · 27 July 2024

★★★★★ 5/5

Google

I’d like to give a special thank you to Julia Wilson at Carter Jonas Summertown Oxford. From first enquiry through to house sale completion last week - all of her input and help has been excellent.

Ben · 14 November 2022