Trusted Agent profile · Summertown
Verified
★★★★★
989 reviews across 3 platforms
Mayfield House, 256 Banbury Road, Summertown, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Summertown, at Mayfield House, is rated 4.5 out of 5 across 989 reviews on three platforms, including 482 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll pass your enquiry to Carter Jonas Oxford and up to three other top-rated agents near Summertown.
Want every enquiry from this page to come to you only? Upgrade to View Agents
The Oxford branch of Carter Jonas provides a wide range of professional services across a number of property sectors including Estate Agency, Commercial and Rural services. Our specialist teams offer a wide range of property services to the local and wider communities, including valuations, architecture and building surveying, planning and development, asset and estate management, tenancy and lease negotiations, energy-and-marine, infrastructure and project management to name a few. Our Oxford Estate Agents operate both in and outside of Oxford city and have a reputation for service and success in sales and letting. In fact 9 out of 10 our clients would recommend us to a friend. Our experienced staff believe in providing a friendly and professional service, with strong communication with our clients in being an integral part of our day to day operation.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Summertown office, from every platform, shown as written. First names only.
5/5
GoogleKate and the team were an absolute pleasure to deal with during our purchase with them. The whole process was very smooth on their side and we couldn't of asked for a more pleasant and confidence inspiring experience.
Hi Branagh, thank you for your review. We are delighted that Kate and the team were able to make the whole purchasing process as smooth as possible for you. Please do not hesitate to get in touch if you need anything else at all.
5/5
GoogleTanya is great, helped me so much in my move. Thanks for being patient with me returning contracts when my WiFi was less than reliable…
Hi Evie, thank you for your review. We are so pleased that Tanya was so helpful during your move. Please do let us know if there's anything else that you need.
5/5
GoogleVery good service Nothing was too much bother. All of the staff that I had contact with were friendly and approachable My main point of contact was Sammy Morgan who was definitely 5 star, keeping me up to date with the progress and quick response to any queries.
Hi Karen, thank you for your review. It's great to hear that you are so impressed with the 'five-star' service provided to you by Sammy and the team. Please do not hesitate to get in touch if there's anything else that we can help you with in the future.
5/5
GoogleHaving recently exchanged contracts for the sale of our house, we are very pleased with the service received from Carter Jonas. A regular stream of viewings, several offers at, or close to, the guide price, and - after a couple of months - the serious offer that went all the way to survey, enquiries, and then exchange. We received helpful advice at every stage. The whole team was excellent. I especially want to commend Julia Wilson, who always delivered on her promises and - particularly in the run up to exchange - helped to smooth out delays and bumps in the road with really good communication.
Hi Chris, thank you for your lovely review! It's great to hear that you are so happy with the service provided to you by the team, and particularly Julia, throughout the sale of your home. If there's anything else that we can help you with, please do get in touch.
5/5
GoogleWe moved into a rental property with Carter Jonas ....we have never been through this process before and Tanya and the team were amazing :) Carter Jonas have so far been fab landlords and have really worked with us to make our house lovely
Hi Maria, thank you for you review for our team. We're so pleased to have made your first renting experience so positive. Please do let us know if there's ever anything you need from us.
1/5
TrustpilotGreedy profiteering
This companies accounting is ridiculous, I am paying ground rent (for a property 30 years old ... pure profit) and 'service charges' (there is NO service provided) that has increased over 20% every year for 3 years to profit them and yet they cannot understand a monthly DD paying them all this money and insist on sending out massive bills. What an absolute joke.
Hello, we are sorry to read your review. Please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this for you? Thank you.
1/5
TrustpilotTerrible
Terrible, Terrible , Terrible . Communication and an unenthusiastic unproffessional attitude scores a zero .When you phone you can never get hold of anyone, if your lucky enough to catch them after many and I mean many attempts they cut you short as they are off to another meeting. State they will phone back next day, but never ever do. Phone back the next day .When they eventually do, if they do they take a week or more to respond to emails or calls with no apology for delay in repling ..And so the cycle gos on. We were interested in a property however due to the unproffessional service , it has now completely put us off the property .Sad to say and we feel sorry for the vendors but we are out and are moving on looking else where. Carter Jonas seriously, with a big S , need to review their agents customer service skillls .Based on our experience we would never ever use this company to sell our property . UPDATE it is now the 5th of October, we contacted CJ once again explaining our concerns with their agent poor communiacation skills and that we would like to discuss the property offer with another agent in their office and trust that we would not have to wait weeks for them to get back to us .Guess what, its approx 3 weeks now, and again nothing, ..no reply at all.
Hi Anna, we are sorry to hear your experience with Carter Jonas has not quite met your expectations. We appreciate your feedback and the opportunity to clarify the situation. After investigating your concerns, we found that there were indeed several points of communication between our team and yourself throughout the process and our records indicate that we had discussions regarding your offer on the property you were interested in. While we value every offer made by potential buyers, unfortunately the offer you presented did not align with the acceptable range for the seller.Thank you again for sharing your feedback. We wish you the best in your ongoing property search.
5/5
TrustpilotIsabelle Branson 5* at Wandsworth
Isabelle Branson at the Wandsworth Common office - 10/10 for a fabulous, focused and honest service. Throughout she gave honest, constructive, solution based feedback. She worked tirelessly, with a smile always on her face, to move forward even when my property, stubbornly insisted on throwing challenge after challenge at her. Once we secured a buyer she diligently drove it over the line. I think with anyone else it may have not proceeded given the buyers market we are in. I can't thank her enough and I am delighted I chose Carter Jonas and Isabelle in particular as my agent.
Hi Nicky, thank you for your lovely review! We are delighted that you are so happy with the service provided to you by Isabelle and that she was able to find you a buyer. Please do not hesitate to get in touch if you need anything else at all.
5/5
TrustpilotProfessional and speedy service.
Tanya and Clare were absolutely brilliant. What had become a stressful situation in suddenly having to move, Carter Jones was speedy in securing the first property that I had seen - and wanted. Friendly and professional service. Thank you!
Hi Thomas, thank you for the positive review. It's great to hear that you are so happy with your experience with Carter Jonas, and Tanya and Clare in particular. Please do not hesitate to get in contact if you need anything else at all.
5/5
GoogleHi I would like to thank Clare selwood for her amazing help throughout helping me and my partner getting 221 comely bank!!! Thank you so much Clare best wishes !!!
Hi Kelsey, thank you for your lovely review - it's great to hear that Clare provided you with such a positive experience. Please do not hesitate to get in touch if you need anything else at all.
5/5
TrustpilotCarter Jonas estate agents
James Reynolds assisted me greatly. He answered all questions promptly and facilitated access to the property twice for viewings.
Hi Anthony, thank you for your review. We are pleased to hear that you had such a positive experience with Carter Jonas. Please do not hesitate to contact us if there's anything else we can do for you.
5/5
GoogleVery professional and friendly, I can't thank Clare enough for all her extra effort and helpfulness.
Hi Dan, thank you for your review. It's great to hear that you are so pleased with the professional and friendly service proivded to you by Claire. Please do not hesitate to get in touch if there's anything else that we can help you with.
5/5
TrustpilotVery professional and reliable
Very professional and reliable. Mandy was super knowledgeable, responsive and maintained an excellent level of communication throughout the process. I highly recommend them and looking forward to working with them again in the future.
Hi Anastasia, thank you for your review. We are so pleased that you had such a positive experience with Carter Jonas, and with Mandy in particular. Please do feel free to contact us if you need anything else at all.
5/5
GoogleMy first time renting and I thought it would be quite a daunting task but Jenna and the team made it so simple, the whole process was smooth and any queries quickly attended to. Big thank you to you all at Carter Jonas!
Hi middz, we're glad we could help make your first time renting simple! We're here for anything else you need in future.
5/5
GoogleClaire was brilliant! She was super friendly efficient and got back to me with all our queries . Would highly recommend.
Hi Kate, thank you for your review. We are so pleased to hear how happy you are with the service you received from Clare. Please do not hesitate to contact us if there's anything else that you need.
5/5
GoogleTanya was absolutely amazing. I can’t recommend her enough she helped me as if she personally knew me. She went above and beyond to help me secure the rental property for me and my family.
Hi Ellen and Zach, thank you for the lovely review. We are delighted that Tanya was able to help you secure the right rental property for you and your family. We hope you enjoy your new home!
5/5
GoogleI've had a really great experience with Carter Jonas, Jenna has been particularly helpful from the start going out of her way to help us settle in. As a company they're organised and proactive with any queries or maintenance. Would strongly recommend.
Hi Molly, thank you for your lovely review for Jenna and our Oxford team. We're so pleased to hear that you're settled in and happy with the service we have provided to you so far. Please don't hesitate to contact us if there's ever anything we can assist you with.
5/5
TrustpilotCarter Jonas Lettings
I recently let my property through the Summertown Office, with the help of Naomi.Naomi was totally professional, friendly and highly knowledgeable. She ensured that the whole process from start to finish was stress free and I can not recommend her highly enough.
Hi Helen, thank you for your review for Naomi. We're so pleased to hear that your experience of letting your property has been made as stress-free as possible by our team. Don't hesitate to get in touch if there's anything else we can help you with.
5/5
GoogleCarter Jonas helped us find and move into an amazing flat in Oxford in less than 14 days. Jenna was incredibly nice and helpful throughout the whole process. Highly recommended.
Hi Sebastian, thank you for your review. We are delighted that Jenna and the team were able to find the perfect flat for you in less than 2 weeks! Please do let us know if there's anything else we can help you with.
5/5
GoogleClare and her colleagues have been nothing but amazing. The whole process has been smooth and our move in date to our new property is soon. Clare has responded to every single one of my emails and all of my questions, nothing has seemed too much at all I’m very grateful. Thank you for making this stressful time in our lives a little easier.
Hi Claire, thank you for your review. We are delighted that Claire and the team were able to make your moving process run as smoothly as possible. Please do not hesitate to get in touch if you need anything else at all.
1/5
TrustpilotDon't rent property from these people Poor Service and Poor Communication
Myself and my partner moved into a property 1st July 2021 we signed a 3 year tenancy agreement throw circumstances we moved out on 31st July 2023 we were told that we would loose £564.00 of our £1036.00 deposit when we moved out we were a bit annoyed about it but were told this was because of the cost to them or the Landlords for readvertising the property we then found out that their was new tenants moving in on the 2nd August which made us slightly annoyed before we moved out we got professional cleaners into clean the house the day before we moved out the house was spotless.We moved out on Monday 31st September 2023 we waited and waited for the rest of the money to be paid into our bank account which never happened the house was suppose to be inspected by an independent person on the same day we moved out but this never happened the house was inspected on the first 01/08/23 then the new tenants moved in on the 2nd July 2023 we eventually got a copy of the report which shocked us apparently the house was dirty and uncleaned which was a load of rubbish.We eventually got an email from Rebecca at Carter Jonas saying that they were going to give us back £60 out of a £1036.00 deposit which I rejected they were taking a further £372.00 for cleaning the house and £100.00 for tidying up the garden we asked for copies of the receipts we eventually got a receipt for the cleaning of the house which is just a bog standard receipt which has no date when the cleaning was done or the actual address of the property we are still waiting for the receipt for the work done in the garden so we are still fighting this.
Hi Graham - We are sorry to hear about your experience and we have reviewed this with the office involved. In line with an early termination of a tenancy before the end of the fixed term the landlord can claim on reasonable losses incurred for having to re-let the property prior to otherwise agreed. The end of tenancy process involves a full schedule of condition checkout which is then compared to the report which is compiled when a tenancy starts. Both these reports are carried out by an independent third party and are designed to provide a factual and impartial view of the property’s condition. As with any deposit negotiations where a landlord is looking to make a claim, invoices and/or quotes will be used to prove any reasonable costs or losses that have been incurred as a result of any action or inaction during the tenancy. We are sorry to hear you feel there has been a poor service and poor communication. Should you wish to discuss this further with a member of our team, please do email us at feedback@carterjonas.co.uk.
5/5
TrustpilotBrilliant from start to finish of the…
Brilliant from start to finish of the rental process. Always quick to answer and reply to emails.
Hi Emma, thank you for your rveiew. It's great to hear that you received such a communicative service throughout your time with us. Please do let us know if there's anything else that we can help you with.
5/5
GoogleJust rented a property through Carter Jonas, after months of being messed around by other estate agents and landlords we had 4 weeks to find a property. Jenna Bugler went above and beyond to ensure we had a simple smooth service to ensure we had somewhere to move, ensuring we were updated throughout the whole process. My partner and I would recommend Carter Jonas and Jenna Bugler to anyone that is looking to move.
5/5
GoogleGreat service, very helpful staff. Maddy was amazing, supported with all queries and if there were any issues in the property this has been resolved very quickly. Many thanks Carter Jonas for all your hard work.
Hi Alexandra, thank you for your review. We are so pleased to hear that you are so happy with the service and support provided to you by Maddy. Please do not hesitate to contact us if you need anything else at all.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Carter Jonas, Summertown won Gold.
Tell us what you need and we'll pass your enquiry to Carter Jonas Oxford and up to three other top-rated agents near Summertown.
