Carter Jonas Oxford reviews in Summertown

★★★★★ 5/5

Trustpilot

Absolutely brilliant service from start to finish.

Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov

Ivan · 12 May 2023

★★★★★ 5/5

Google

We dealt primarily with Louise who we found polite, professional and would always call us back promptly if a phone call went to answer phone.

Lisa · 13 February 2026

★★★★★ 5/5

Trustpilot

Impressed by Carter Jones Realty's superb service!

I am delighted to express my admiration for the exceptional services provided by Carter Jones Realty. Renting a home through this agency has been not only remarkably easy but also enjoyable, thanks to their prompt communication, attention to detail, transparency, and unparalleled customer care. The team, comprised of highly professional, responsible, kind, compassionate, and knowledgeable individuals, meticulously attended to every need of the tenant, continuously following up on all matters until their final resolution. Carter Jones Realty has made our renting experience truly memorable, and their genuine, personable, and authentic nature makes them highly recommended for anyone seeking a hassle-free experience. With confidence, I suggest working with this agency.

Sahar · 22 March 2024

★★★★★ 1/5

Google

So surprised to see so many 5 star reviews for Carter Jonas. Our experience with them was the complete opposite. We listed our property with them as they were a reputable company with raving reviews for sales as oppose to bad reviews for letting. Viewing appointments would be made by the office staff and the sales person would either be late, to the point where the prospective buyer came and gone, or not show up for the appointments. Giving excuses such as ‘I forgot’ or ‘I was busy at the office’! We are really disappointed with Carter Jonas and wished we chose another estate agent as this has wasted 6 months of our time trying to sell our property.

Julie · 21 March 2024

★★★★★ 5/5

Google

Tanya was very professional, quick to respond to my enquiries and follow up with me on my transition as well as my moving in feedback . I am more than please with the service l had with Tanya as l moved from Zimbabwe and having people to support me felt good

Makanaka · 15 October 2022

★★★★★ 1/5

Trustpilot

Good luck getting anything back from deposit.

Agency staff themselves polite. Company policy to use unpleasant tactics to take money. Any unreasonable excuse to keep deposit. They demand a cleaning company be used at end of tenancy -tenant has to pay. My flat was well looked after and left in good condition. They took another £100 off deposit, claiming leaves needed sweeping out of the back garden. The trees had needed trimming in the garden, property inspector advised they do this, it was never done. When I moved in, the place was not clean. Living room blind filthy, covered in squashed insects, bathroom light-pull was black with dirt, landlords refused to replace/clean either. Never had this experience with any other agency, always had deposit repaid before.

Mat · 19 March 2024

★★★★★ 5/5

Trustpilot

Exemplary Estate Management: 14 Years of Personalized Care and Outstanding Service

My uncle has been entrusting Carter Jonas in Kensington and Chelsea with the management of his property, for over 14 years now, and I couldn't be more impressed with their exceptional service. My uncle lived abroad and have always felt he was in good hands, and that Carter Jonas have consistently exceeded his expectations year after year.Lara and Lajla have been instrumental in ensuring the smooth management of the property, providing unparalleled support and guidance throughout his journey with them. Their professionalism, attention to detail, and dedication have truly set them apart.In particular, I would like to commend Lajla for her outstanding support, especially during a challenging time following the passing of my uncle. She not only demonstrated a deep understanding of our situation but also showed genuine care and empathy towards our needs.Recently, we encountered an unexpected issue with the reimbursement of the rent deposit to the tenant, which was caused by the DPS. Lajla took it upon herself to personally handle the matter, going above and beyond to resolve it swiftly and effectively. Her proactive approach and commitment to resolving issues promptly are truly commendable.Carter Jonas in Kensington and Chelsea, through the exceptional efforts of Lara and Lajla, as well as their whole team, has consistently delivered outstanding service, making them an invaluable partner in managing my uncle’s property. I wholeheartedly recommend Carter Jonas to anyone seeking reliable and professional estate management services in Kensington and Chelsea. Thank you for 14 years of excellence, and here's to many more years of continued partnership!

Drailton · 19 March 2024

★★★★★ 5/5

Google

I would like to thank Julia Wilson personally for her efforts over the past 7 months for overseeing what has been a challenging and difficult sale. She really helped to facilitate the whole process. Julia has been extremely patient, courteous and professional in dealing with this matter, and has always chased matters and responded in a timely manner. Thanks once again.

Viv · 2 April 2021

★★★★★ 5/5

Trustpilot

Outstanding Service

I can highly recommend the professionalism of Carter Jonas, as I have recently dealt with the Oxford branch when I purchased my property. The service I received was exemplary. Kate was personable and pleasure to deal. Communication throughout the process was outstanding which made it all very streamline. Thank you!

Pamela · 9 November 2022

★★★★★ 5/5

Trustpilot

The best property agent in Summertownm, Oxford

Carerjonas in Oxford is the one I highly recommended. Staffs are very friendly and helpful. Ryan is the first I contacted, and he has good insights and understands my needs. His colleague, Christopher and Kate are speedy response to my questions when renting too. They are professional in this field and I thank him very much for that.

Raquel · 8 October 2021

★★★★★ 5/5

Trustpilot

After taking advice from several…

After taking advice from several friends we selected Rupert Reeves to value and sell our house and were very pleased with the whole experience. The valuation and final sale price exceeded our expectation, the process was relatively smooth and largely stress free and Rupert was a pleasure to work with - would not hesitate to recommend Carter Jonas

Ken · 7 October 2021

★★★★★ 5/5

Google

Carter Jonas have been friendly and efficient. Appreciate their prompt communication as well. No complaints, a pleasure to deal with.

Ben · 13 March 2026

★★★★★ 5/5

Trustpilot

Exceptional service and unwavering support from Carter Jonas!

Exceptional service and unwavering support from Carter Jonas!Recently, we encountered a significant floor issue in our rented apartment, but thanks to Carter Jonas, the entire process from identification to resolution was handled with utmost professionalism and efficiency. They went above and beyond in addressing the leakage problem, which necessitated a complete flooring replacement. Additionally, the outdated and damaged bathroom was completely renovated.Their work was truly outstanding, delivering not only a functional solution but also a stunning new design. Despite the scale of the project, they completed it within the promised timeframe.We wholeheartedly recommend Carter Jonas for their exemplary service and invaluable assistance. Thank you for your exceptional support throughout this endeavor.

Renuka · 18 February 2024

★★★★★ 5/5

Trustpilot

The team at Carter Jonas

The team at Carter Jonas - Andrew, David and Rupert were excellent all the way through.There were a number of hitches, not of our making, but their communication to resolve these was excellent. They were both calm and determined to get things sorted out and get our sale through

Mr · 14 October 2022

★★★★★ 5/5

Trustpilot

Great service with a lovely team

Toby · 18 June 2026

★★★★★ 5/5

Google

I really want to say a big thank you to Tanya because she shows her professionalism. She even informed us that the street is noisy although I did not want to believe it. The fact is that she was right. All the process was smooth and quick without any unexpected issues. Much appreciated.

Dagmara · 14 March 2022

★★★★★ 5/5

Google

Had a great experience with Carter Jonas from the start. Very professional and responsive, especially Clare who made this all happen because she went the extra mile. Would recommend.

B · 18 March 2024

★★★★★ 5/5

Trustpilot

Absolute pleasure dealing with Matt…

Absolute pleasure dealing with Matt Brookes and the Carter Jonas team in general. Whenever there’s a problem he’s been on the case with bags of initiative and very knowledgeable. He somehow makes things seem effortless and is always very calm and measured. The property we’re moving to is very special indeed and I know it’s been complex with the efforts needed to have it compliant and ready for us, for which I’m super grateful.

Richard · 25 April 2024

★★★★★ 5/5

Trustpilot

Ed was very patient and professional

Ed was very patient and professional. Finally got the complicated dual Sale over the line. Highly recommend Carter Jonas and Ed Westmacott.

ANDY · 29 September 2026

★★★★★ 5/5

Trustpilot

Professional ,courteous ,caring and…

Professional ,courteous ,caring and result focussed. Naomi and her team delivered on letting our home swiftly and were friendly, knowledgeable and communicative at each stage in the process. Coming from a property background I found the service offered first class and would thoroughly recommend.

Andrew · 1 February 2023

★★★★★ 5/5

Google

This was my first time renting a house, and I couldn't have been any happier with it being Carter Jonas, very helpful and alot of wonderful people.There was no stress in anything, and any concerns or questions are solved straight away.

Natasha · 4 May 2023

★★★★★ 5/5

Google

I would like to take the time on leaving a 5 star rating for the service and support we have had from Clare from Carter Jonas she has supported us in getting back to us quickly with updates and gave brilliant advice throughout our move to make it more easier quicker and relaxed especially being so near to Christmas she has made it run very smoothly We wish you all have a merry Christmas and thank you again Clare for all your hard work and support From Milly Dobson and Daniel Pointer

Milly · 23 December 2023

★★★★★ 5/5

Google

Tanya was super helpful and helped make a speedy move as easy as it could have been. A lovely touch with a moving in gift too.

Louise · 20 April 2024

★★★★★ 5/5

Google

Carter Jonas Oxford made the process of renting our lovely home incredibly easy. Moving can be so stressful and we cannot thank Maddy Peris enough for the smooth move and continuing to help with any questions we may have. We would highly recommend Carter Jonas and especially Maddy.PositiveResponsiveness, Professionalism

Matthew · 20 June 2022