Carter Jonas Oxford reviews in Summertown

★★★★★ 1/5

Trustpilot

I put up with Carter Jonas managing my…

I put up with Carter Jonas managing my property badly for 10 years, made several complaints and they did try and rectify. Recently sold the property through CJ as I had difficult tenants at the time who refused viewing access. Only solution was to allow the tenants to leave which CJ did without my approval. The sale eventually went through after 10months. During that time the property was empty but CJ said they would keep an eye on it as I was 4 hours away. Utilities have not been closed down properly by CJ despite them telling me they did it, had letters from bailiffs and now a £2k electric bill for an empty property.Use another agent!

Sam · 9 October 2024

★★★★★ 5/5

Trustpilot

Exceptional!

Rupert Reeves at Carter Jonas provided an exceptional experience in his management of a very complex group of lots including properties and land sales. His prompt action, responses and excellent communication at all times and with all parties enabled sales to progress extremely efficiently and effectively. His experience, commitment and tenacity together with his wise advice at critical points were invaluable, helping bring the sales to a successful conclusion. I cannot recommend him and Carter Jonas highly enough.

Andrew · 4 November 2024

★★★★★ 1/5

Trustpilot

I rented a tidy commercial site to…

I rented a tidy commercial site to Railtrack by means of Carter Jonas as their agent. It was for a year. Carter Jonas were allegedly managing the licence and agreed reinstatement of the site afterwards. From the beginning it took 6 months to get the rent. The site was left in March 2024 like a building site, with so much debri left that it is impossible to rent out again in its present state. The person from CJ tasked with checking the site at the end of the rental period, just didn’t bother and now says there’s no evidence that was how it was left. ( I will not mention her name at present as she does appear to be trying to get me a contact number for the main contractor responsible for this mess ) Sam Dean,from CJ, who had taken over as my contact for the deal, now says he knows nothing about it, in spite of emails from him in June apologising for his lack of action. He refuses to answer the phone to me or reply to my messages. How professional is that? CEO - Richard Bruce take note. You are employing a bunch of USELESS CLOWNS at your Warrington office, who seem to think that once they have got the business, they can ignore the promises they have made and deny all future responsibility. Never has it proved so true - the saying that self praise is no recommendation. DO NOT believe the hype of this amazing, professional and efficient company. Nothing could be further from the truth. My contacts at Carter Jonas, Warrington, have proved totally useless, lying, and will promise anything to get the business, and produce NOTHING. I dread to think how much Railtrack are wasting by employing this bunch of cons.

S · 2 October 2024

★★★★★ 5/5

Trustpilot

Very helpful

My mother recently purchased a house from Carter Jonas. We found them very helpful, kept us informed of any updates very promptly.

Cara · 1 June 2026

★★★★★ 1/5

Google

DO NOT TRUST THIS COMPANY. THEY ARE A SCAM!! They take holding deposits from everyone who go for a viewing. They say yes to everyone by saying “the landlord is happy to proceed with the application” after i provided them all my documents. They then take £379 as “holding deposit” to still keep the house on the market (i always thought the holding deposit is to keep the property OFF the market). After calling them multiple times, they are still refusing to give the holding fee back. The only nice person was the agent who showed us the property and i’m only giving the star for him.

Virginia · 1 October 2024

★★★★★ 5/5

Google

Rachel has been excellent in the rental of our new home, responsive and supportive to our queries, friendly when we have spoken to her and it feels like nothing is too much trouble to help us into this home.

Martin · 13 August 2025

★★★★★ 5/5

Google

Jonas Carter agency has been amazing, very big thank you Rachel​​​​ Williamson and all the colleagues involved on the process of our new home. We are very happy with kindness and professionalism shown up to day. Best experience so far on the rent process!

Timy · 20 February 2024

★★★★★ 1/5

Trustpilot

This company discriminates

This company discriminates. I enquired as to viewing a property to rent. I was told that in order to be considered to rent the property I would have to pay 12 months rent up front. This is due to their vetting system being based on earnings not household income. As a full-time working lone parent I rely upon my income being supplemented; despite earning an average UK wage. Carter Jonas don’t count universal credit or any other income supplements when considering your affordability. Thus, discriminating against lone working parents. I have rented all my life, my current property is the same monthly rent as the property I enquired about and I have lived there for 7 years; paying the monthly rent without fail. I was told I wasn’t able to view the property and was made to feel ashamed. Please avoid this company if your circumstances are that of mine- their are other estate agents who value equality and diversity and basic human rights.

Anonymous · 24 September 2024

★★★★★ 5/5

Google

Always proffesional staff on Carter Jonas that helped me when i had a few problems and they were very responsive to solve as soon as possible the problems. Maddy is always there to help and i can say she is very proffesional and responsive which helps us as a lot as we don t have to wait for ages to solve our problems.PositiveResponsiveness, Professionalism

Symonna · 20 June 2022

★★★★★ 5/5

Trustpilot

Great letting experience!

Working with Sam was a great experience from start to finish. The viewing of the property was setup quickly with no fuss and the whole letting process was seamless.Overall a great experience from Sam and the Fulham team and would definitely use them again!

Jason · 9 February 2024

★★★★★ 5/5

Trustpilot

Would highly recommend Carter Jonas

Carter Jonas offered a fair and constructive valuation, constantly professional, great communication throughout, open and honest feedback. Successfully achieved a sale price beyond the guide price. Would highly recommend Fred and his team at Carter Jonas.

Mark · 8 July 2024

★★★★★ 5/5

Trustpilot

Super Star Agent

I have been letting my flats through Lajla in the Carter Jonas St Kensington office. Lajla is lovely and very professional. She always goes the extra mile and even writes back to me on the weekends and at night. Lajla always looks after her tenants and her landlords. She’s my “go-to” agent.

Martin · 15 July 2023

★★★★★ 5/5

Trustpilot

Prompt, professional and friendly service

We've had a great experience with Carter Jonas, who've managed the property we've been letting for many years, and have done so very professionally. Issues have been promptly resolved, and I never feel like they're avoiding us or fobbing us off (which I've found to be a problem with certain other similar companies). Special thanks to Liz Osborne, who always takes personal responsibility for us being happy with the property.

Steve · 13 May 2021

★★★★★ 5/5

Trustpilot

Excellent service

Carter Jonas have always looked after my rental flat very well. Changeovers have always gone smoothly and although I manage the property myself they are quick and willing to step in with advice or physical help if I am not around. Very happy to recommend and special thanks to Sam Jarvis, Ana and Igor

Mrs · 12 May 2023

★★★★★ 5/5

Google

We cant Thank Rachel enough, she is excellent she always made sure she kept us updated at all times throughout the process and secured the house we have always wanted. Also want to say thank you to Rob.

Claire · 20 May 2024

★★★★★ 5/5

Trustpilot

Probably the most stress free move i've…

Probably the most stress free move i've ever had. Kate was extremely friendly and insightful at my viewing, answering any questions I had. The process of putting an offer in, having it accepted and then to the move in date was seamless. Kate and Ana were really responsive throughout the process and I felt they had my best interest in mind to ensure this was the case.

Charlotte · 26 October 2021

★★★★★ 5/5

Google

My partner and I were struggling to find accommodation in Oxford and Tanya Hall turned out to be the miracle worker we needed. We had several phone calls where she gathered information on what we were looking for and she managed to help us get a place that we love being in. Many thanks Tanya and the Carter Jonas team! We couldn't be happier!

Adam · 14 March 2022

★★★★★ 5/5

Google

I was very pleased with the service provided to me as a landlord when renting my property. In particular Jenna was very helpful and professional not only helping me to manage some works that needed undertaking at the property but also finding me a new tenant swiftly. I would highly recommend their services

Kevin · 4 May 2023

★★★★★ 2/5

Trustpilot

Pretty disappointing overall.

Pretty disappointing overall.Our agent didn't particularly negotiate on our behalf and it felt like he was trying to please our buyers rather than do a good job for us. We didn't hear anything from him for 3 months after we accepted an offer, yet our seller's estate agent was in touch with us every few weeks to make sure things were on track. I eventually called our agent at the point of our purchase/sale almost falling through. He was oblivious to any problems we were having, hadn't been in touch with the chain or our solicitor or us. Over all it felt like paying for an online listing that we could have done easily ourselves. A significant amount of money for very little return. Go with an online agent and save yourself many thousands of pounds.

Vicky · 5 August 2024

★★★★★ 5/5

Trustpilot

Excellent and professional service for the sale of my late parent's estate.

I couldn't have been happier with the service we had from Carter Jonas for the sale of my late parent's estate. From the very start Rupert offered professional and excellent advice through all stages of the sale. He was great to communiate with, would always make himself available to discuss issues and progress. Thank you so much Rupert. I wouldn't hesitate to use Carter Jonas again.

Elaine · 8 October 2021

★★★★★ 5/5

Google

Carter Jonas were very efficient and helpful during the process of seeking to rent our current home. In particular Jenna Bugler, Senior Negotiator and Raj Bangar, property manager made the whole process as smooth as possible.

Gareth · 20 May 2024

★★★★★ 5/5

Google

We recently rented a flat in Milton Keynes managed by Carter Jonas, and we had a very positive experience. Our point of contact was Maddy, who was incredibly responsive and attentive throughout my tenancy. One instance that particularly impressed me was when our fridge broke down. Maddy promptly contacted the landlord and secured approval for a replacement since the fridge was beyond repair. Her prompt action ensured minimal disruption to our daily routine. Overall, I would highly recommend Carter Jonas Property Management to tenants looking for a professional and reliable agency. Maddy's attentiveness and promptness in resolving issues made my renting experience very positive. We eventually moved out because we were able to purchase our own place, but I would definitely consider renting through Carter Jonas again in the future.

P.T · 27 July 2024

★★★★★ 5/5

Trustpilot

Thank you Bishops Park

Thank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. Leo.. thanks for going beyond the call of duty and also thanks to Wayland and Amanda. They made a stressful time as pleasant as possible.

S · 8 April 2024

★★★★★ 5/5

Google

We recently rented a flat in Milton Keynes managed by Carter Jonas, and we had a very positive experience. Our point of contact was Maddy, who was incredibly responsive and attentive throughout my tenancy. One instance that particularly impressed me was when our fridge broke down. Maddy promptly contacted the landlord and secured approval for a replacement since the fridge was beyond repair. Her prompt action ensured minimal disruption to our daily routine. Overall, I would highly recommend Carter Jonas Property Management to tenants looking for a professional and reliable agency. Maddy's attentiveness and promptness in resolving issues made my renting experience very positive. We eventually moved out because we were able to purchase our own place, but I would definitely consider renting through Carter Jonas again in the future.

Pwint · 26 July 2024