Trusted Agent profile · Summertown
Verified
★★★★★
988 reviews across 3 platforms
Mayfield House, 256 Banbury Road, Summertown, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Summertown, at Mayfield House, is rated 4.5 out of 5 across 988 reviews on three platforms, including 482 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Oxford branch of Carter Jonas provides a wide range of professional services across a number of property sectors including Estate Agency, Commercial and Rural services. Our specialist teams offer a wide range of property services to the local and wider communities, including valuations, architecture and building surveying, planning and development, asset and estate management, tenancy and lease negotiations, energy-and-marine, infrastructure and project management to name a few. Our Oxford Estate Agents operate both in and outside of Oxford city and have a reputation for service and success in sales and letting. In fact 9 out of 10 our clients would recommend us to a friend. Our experienced staff believe in providing a friendly and professional service, with strong communication with our clients in being an integral part of our day to day operation.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Summertown office, from every platform, shown as written. First names only.
5/5
GoogleClare has been great throughout our journey from arranging the first viewing to a second. She is always kind and courteous and has kept us in the loop through out. She is a good ambassador for Carter Jonas and a pleasure to deal with.
Hi Michaela, thank you for your review. We are so pleased to hear that you have been so impressed with the service you received from Clare. Please do not hesitate to contact us if you need anything at all.
5/5
TrustpilotHuge thanks to Mandy Jacobs who was…
Huge thanks to Mandy Jacobs who was always very straightforward and to the point, ensured a smooth and swift process all round. Completed a transaction within a few weeks only thanks to the professionalism of the team! Kudos to the entire Fulham Palace Road branch!
Hi Teddy, thank you for your review. We are so pleased to hear that you had such a great experience with our team in Bishops Park, and with Mandy in particular. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotVery helpful, kind staff!
My experience with Carter Jonas has been very positive; I was having so much trouble finding a rental, and Naomi was one of the only agents in all of Oxford who offered me anything to see. Since moving in, Maddy has been really helpful with settling in. Sure, renting can be a pain, but I really feel like the folks here are doing everything possible to get you into a good home. Highly recommend!
Hello Tanya, thank you for taking the time to write some feedback for us. Our team are always happy to hear how we have helped our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotGreat customer service
We've rented with Carter Jonas for over a year before moving out, and have no complaints. Customer service was very good, and Maddy and the team were easily approachable if we came across any issues!
Hi Nathan, thank you for taking the time to leave a review. We are so pleased to hear how happy you are with the customer service provided to you by Maddy and the team. Please do not hesitate to get in touch if you need anything else at all.
5/5
TrustpilotHaving recently bought a house in…
Having recently bought a house in Wiltshire through Fred Ponsonby and Carter Jonas Marlborough office, I can whole heartedly recommend Fred, for anyone looking to purchase a property in Wiltshire. The process was seamless and I felt like everything was in control through out.
5/5
TrustpilotAs a buyer
As a buyer, I had a really positive experience working with Fred at Carter Jonas throughout the entire process and will not hesitate to go back to him/them should I sell in the future.
Hi Jamie, thank you for your review. We are delighted to hear that you had such a positive experience during your time with us, thanks to Fred's professional service. Please do not hesitate to contact us if you need anything else at all.
5/5
TrustpilotCarter Jonas property sales
Interacted with Cater Jonas, and Leo Goodman-Jones in particular, who acted in behalf of the seller. Had a great experience with Leo being very accommodating and helpful in making the transaction very smooth.
Hi Kieran, thank you for your review. We are pleased to hear that you had such a great experience with Leo. Please do not hesitate to contact us if there's anything else that we can help you with.
1/5
TrustpilotAppalling Customer Service!
My partner and I went to view a rental property with our children. We decided we loved it and put an application straight in and received the acknowledgement email. We didn't hear anything following this so we chased it up... and chased it up .... and chased it up! .... Carter Jonas kept making excuses, 'we've come through to the wrong department', 'the agent dealing with us isn't it' etc etc. They just NEVER responded, awful way to treat a family with young children who were excited to move into their new home. You are dealing with people's lives! Never known anything like this. Presumably we weren't strong candidates for this property but actually telling us would have been appreciated! We went by a little while after and new tenants were already moving in. Appalling services!. Further Notes: Carter Jonas has asked for more information twice now, again without even acknowledging it being sent the first time so I won't be wasting my time sending the information for a second time.
Hi Joey, we are sorry to read your review. Please could you send some additional details to us on feedback@carterjonas.co.uk so we can look into this for you? Thank you.
5/5
GoogleMy experience with Carter Jonas has been exceptional, thanks to the superior service from Kate in the Oxford branch. Kate has helped me on 2 occasions now and her communication, consistent updates, ability to resolve problems and her friendly manner throughout both these processes has been absolutely outstanding. Thank you Kate, I am extremely grateful.
Hi Pamela, thank you for your lovely review! It's great to hear how well Kate supported you throughout both of your experiences with Carter Jonas. If you need anything else in the future, please do not hesitate to get in touch.
5/5
GoogleReally grateful to Carter Jonas for the handling of the sale of our flat. Our sale was handled by Julia who was knowledgable and efficient and kept us updated at every point. Julia was friendly and helpful throughout the process, and took a consistently solution-oriented approach where required. Thank you for all the help Julia!
Hi Ferdowsy, thank you for your review. We are so pleased that Julia and our Oxford team were able to help you with the sale of your flat. Please do get in touch if we can help you with anything else at all.
5/5
GoogleTanya Hall is one of the best people I have ever dealt with over email. She has always answered my queries on the day they were sent. She is very polite and professional. On the odd occasion that she hasn’t been able to help me she has directed me to the right person to help me.
Hi Teresa, thank you for your review. We are delighted that Tanya has been able to provide you with such an efficient, professional service. Please do let us know if we can help you with anything else at all.
5/5
GoogleJulia Wilson has been an excellent help, hard working and friendly during our slightly problematical sale and purchase but I am glad to say that with her assistance we are now in the final run up to completion.
Hi Michael, thank you for your review. We are so pleased to hear that Julia has provided such excellent support through your selling and purchasing process. Please do not hesitate to get in touch if you need anything at all.
5/5
GoogleTanya Hall and her team at the Oxford Carter Jonas office provided exceptional service, helping us find and move into a new home within just three weeks. Their professionalism and efficiency were outstanding. We highly recommend their services.
Hi Nicolas, thank you for your review. We are delighted to hear that you are so happy with the outstanding service offered to you by Tanya and the team! Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotExceptional staff members at Carter Jonas !
We have being with Carter Jonas for about 3 yrs now and find them exceptionally helpful from starting the rental process to moving onto a second property .
Hi Susan, thank you for your review. We are delighted to hear that you feel so well-supported by Mo, Will, James and the team! Please do not hesitate to contact us if you need anything at all.
5/5
GoogleI have recently sold a 4 bedroom property in Abingdon with the Carter Jonas Oxford branch. Special thanks to Simon McConnell and Kate McKinnon for their professionalism and excellent communication throughout the whole process. I highly recommend - thank you!
Hi Sarah-Jane, thank you for your review. It's so great to hear that you are so pleased with the professional service provided to you by Simon and Kate. Please do not hesitate to contact us if you need anything in future.
5/5
GoogleWe used Carter Jonas in Oxford, England to rent out our property and I was overall very satisfied with the service they provided. I didn´t have to do any chasing as things progressed nicely in a timely manner and they were very good at getting back to me with updates. Their rates were also much better than the other common letting agencies. The only small thing that can be improved is the delay between tenants paying the rent to Carter Jonas and the day it is received by the landlord, if that can be reduced it would further increase the satisfaction. But overall I would recommend Carter Jonas.
Hi Setareh, thank you for your feedback. We are pleased to hear that you are satisfied with the services provided to you by our lettings team in Oxford. Please do not hesitate to get in touch if there's anything we can help you with.
5/5
GoogleI definitely recommend Carter Jonas in Oxford. Tanya Hall was incredibly responsive and professional during our property search. She's the best real estate agent I've ever dealt with. Overall, I was completely satisfied with the service they provided for my move to Oxford.
Hi Hansol, thank you for your lovely review. It's great to hear that you were so impressed with the service provided to you by Tanya. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotGreat Service
We used Carter Jonas in Oxford, England to rent out our property and I was overall very satisfied with the service they provided. I didn´t have to do any chasing as things progressed nicely in a timely manner and they were very good at getting back to me with updates. Their rates were also much better than the other common letting agencies. The only small thing that can be improved is the delay between tenants paying the rent to Carter Jonas and the day it is received by the landlord, if that can be reduced it would further increase the satisfaction. But overall I would recommend Carter Jonas.
Hi Setareh, thank you for your feedback. We are pleased to hear that you are satisfied with the services provided to you by our lettings team in Oxford. Please do not hesitate to get in touch if there's anything we can help you with.
5/5
TrustpilotCarter Jones has been managing our…
Carter Jones has been managing our property for over ten years and hopefully will continue for much longer. Their professionalism and dedication gives us the piece of mind any owner wants. Being overseas, we require a company that thoroughly looks after the flat, efficiently attending our needs as well as our tenants’. We fully trust them and recommend their services.
Hi Valeria, thank you for your review. We are always delighted to hear how well we support our clients, especially those that have been with us for many years. Please do not hesitate to contact us if there's anything else we can help you with.
5/5
GoogleIt’s the second year Carta Jonas, Summer town office helped me with my property letting, Chris and his team are professional, efficient and supportive, I highly recommend them and will come back again.
Hi Jane, thank you for your review. It's great to hear that you are so happy with the professional and supportive service offered to you by Chris and the team. Please do not hesitate to get in touch if there's anything we can help you with.
5/5
GoogleJenna was so kind and considerate from the first phone call. Her help was welcome at a very difficult time for us. So many other estate agents had been unhelpful and even rude, but not Jenna. Carter Jonas, you have a great member of staff, well done 👍🏻 …
Hello, thank you for your review. It's always great to hear how well our agents support their clients! Please do let us know if there's anything else that we can do for you.
5/5
GoogleJulia Wilson has been a very great help with marketing our Flat. Her kind and efficient endeavour is a credit to Carter Jonas and her prompt replies to our concerns is commendable. Well done Julia. Rev WMB
Hi Michael, thank you for your review. We are so pleased to hear that you are so happy with the service provided to you by Julia. Please do not hesitate to contact us if you need anything else at all.
1/5
TrustpilotCarterjonas discriminates against…
Carterjonas discriminates against disabled people i have a recording of Bobby Lee telling me the reason the Fairhaven estate declined to rent to me is because I am disabled as an ex service man I find this unacceptable I was told to stop shouting but when I played the recording back the only shouting was from Bobby Lee I am taking this up with the ombudsman also they think asking for more details at the bottom of this review some how makes it better
Hello Wayne, we are sorry to read your review. Please could we ask you to send some additional details to feedback@carterjonas.co.uk so we can look into this with you and the team? Thank you.
5/5
TrustpilotGreat Assistance from Carter Jonas
I have rented my apartment in Chelsea via Carter Jonas for over 25 years. In all that time I found the staff incredibly helpful with all the different tenancies down through the years. I would especially like to compliment Lara and her team in the Lettings department of the Marylebone office and Lajla and her sales team in the South Kensington office.
Hi Patrick, thank you for your review for our Marylebone and South Kensington teams. Our teams are always pleased to hear how well we support our clients, especially those that have been with us for many years. Please don't hesitate to contact us if there's anything we can help you with.
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Yes. In The Trusted Agent 2026 awards: Carter Jonas, Summertown won Gold.
