Carter Jonas Oxford reviews in Summertown

★★★★★ 5/5

Trustpilot

Fantastic

Really impressed with Carter Jonas! We have dealt with many estate agents over the past couple of months and Carter Jonas were by far the best. Fiona was friendly, informative and knowledgeable and really helped our process move along easily and efficiently. Would highly reccomend Fiona and the team at Carter Jonas, thank you!

Jodie · 29 June 2024

★★★★★ 5/5

Trustpilot

Exceptionally kind and helpful

We viewed a property with Carter Jonas and had a very positive experience, and are delighted with the property we are now renting. Christopher (who led the viewing and coordinated the letting process) and his colleagues Tanya and Kate were all exceptionally kind and helpful.

JB · 12 November 2024

★★★★★ 5/5

Trustpilot

Carter Jonas Fulham Branch recently…

Carter Jonas Fulham Branch recently assisted me in marketing my Fulham Flat for rental purpose. Special thanks to Sam Jarvis and rest of the team who have been very helpful and kept me informed throughout. Sam also extended extra help to me in preparing the flat for the tenancy. Thank you

Khurram · 6 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service

My partner and myself recently purchased our new home through Carter Jonas. Andrew and David did everything they could to make our purchase of our new home so easy. Phone calls were answered promptly and questions answered quickly. We were both very impressed with their efficiency, professionalism and high quality of service. Our whole process was stress free and professional. Thank you to Andrew and the team!We would definitely recommend Carter Jonas to anyone without hesitation!

Tina · 14 November 2022

★★★★★ 1/5

Trustpilot

Three months to return deposit with no action until landlord intervened

We had a very poor experience with Carter Jonas regarding the return of our deposit. It took over three months to be refunded despite repeated email assurances that “instructions had been given to the holding account” to process payment.

Kate · 12 May 2026

★★★★★ 5/5

Trustpilot

Great Experience with Carter Jonas Fulham Palace Road

We have recently sold our family house of nearly 30 years in Fulham’s Alphabet Streets through Carter Jonas. We had previously dealt with Wayland Ward-Smith when the office was Sullivan Thomas, when selling my late mother’s flat in the same area.We have dealt with a fair number of agents over the years and there can be no doubt that Wayland and his team are the most professional that we have come across. Throughout the process we have had good communication with the office, viewings were handled well. We were fortunate in having a number of offers for the property and Wayland and Mandy undertook due diligence and assisted wisely in enabling us to pick the picking the best offer.Definitely would recommend.

Andrew · 22 April 2022

★★★★★ 5/5

Trustpilot

Excellent service

I instructed Carter Jonas' South Kensington & Knightsbridge office to rent out my mother's flat and manage the tenancy. After some damp issues arose, I had to work closely with the property management team, in particular Lara Thake, to have works done to then re-let the property. Lara was highly efficient and without her we would still be haemorrhaging money and not getting anywhere. Now we have new tenants going in to our newly decorated flat (after only three days on the market) and all damp issues are resolved thanks to Lara and her team.The residential property management team at Carter Jonas are worth their weight in gold and will only get the best possible results for you, whilst ensuring you are looked after, as well as your property. I could not recommend Carter Jonas more.

Katherine · 21 April 2022

★★★★★ 5/5

Google

The rental market is so stressful and Jenna and the team took all of that stress away. We needed a super fast turn around due to a house purchase that fell through and Jenna pulled out all of the stops. Thank you to all of the team at Carter Jonas.

Louise · 27 July 2024

★★★★★ 5/5

Trustpilot

House sale

Throughout the sale of my Uncle's house Andrew kept me up to date at all stages of the process. He was diligent, compassionate and got the sale of the house over the line despite a few bumps in the road. I would not hesitate to call on Andrew again in the future.

Jason · 20 June 2024

★★★★★ 5/5

Trustpilot

Fantastic first-time buyer experience

We recently bought a property through Carter Jonas Fulham and Leo made our first-time buying experience extremely stress-free. With unmatched professionalism and patience, Leo guided us from start to finish. I'd also like to thank Wayland who also helped with this purchase. You know you're in good hands with Carter Jonas Fulham. Highly recommended!

Jonny · 31 July 2025

★★★★★ 5/5

Google

I would like to say a big thank you to Tanya because she shows her professionalism. Tanya helped us with the search for an apartment to rent and pointed out a really good one for the family. The whole process ran very smoothly. She also helped us solve the problems related to transferring utility bills to our names and amending the contract. I highly recommend her services and the entire agency. If I had to change the apartment, I would also choose Carter Jones and I would contact Tanya H. I especially recommend it to people who have just come to the UK to study or work and are not fully aware of how the UK market works. Thanks a lot!

Jagoda · 14 March 2022

★★★★★ 5/5

Google

Myself and my friend both struggled immensely to find suitable accommodation as students, until we spoke to the staff at Carter Jonas. Tanya Hall in particular was of immense help to us. She answered all our queries in a fast, friendly and professional manor and was able to guide us through the whole process of renting independently for the first time. Even still she is still extremely helpful with any issues that we have had. Thanks Tanya, for all your help!

Jack · 14 March 2022

★★★★★ 2/5

Trustpilot

Agent was polite and well spoken but we…

Agent was polite and well spoken but we were completely misled on a property that we fell in love with. We were not informed that the sewage comprised a cesspit which under current environmental law is illegal. The owner would not take responsibility, provided a fake quote for a septic tank and then the wrong percolation test. We spent £1400 to have it professionally looked into to find that it would cost £23k to put right. We still wanted to go ahead mainly because of the location being close to our grandchildren and the little cottage which we felt was ideal for downsizing. The”pastureland” is waste land and accommodates the overflowing sewage from the house.It is riddled with horsetail , underneath, the owner disclosed later “might be” a mine. We still wanted it! We had offered £20k over the exacting price we had the cash ready and were willing and able to spend out on making good the land. Once the drainage issue was sorted, we arranged a house survey at which point the vendor pulled the plug, he was bullying us into going ahead with solicitor, searches etc before the house survey was done. Our solicitor had firmly advised us not to spend any more money until the house survey was done. I feel Carter Jonas colluded with a cover up, failed to disclose the issues with the sewage and the adjoining land and we now wonder why were we being cornered? A very upsetting experience all in all and a great loss of time and money for us.

Hazel · 15 August 2024

★★★★★ 5/5

Trustpilot

Restored my faith in Estate Agents!

After a long, painful relationship with another agent, Carter Jonas in Fulham Palace Road were a breath of fresh air! Always contactable (even on weekends/bank holidays much to my surprise!), honest (which is a rarity in this game), friendly, with the right level of enthusiasm, easy to talk to and upfront. As a Landlord it is so iimportant to have continuity, I got to know the whole team who were always a delight, happy to answer any questions, quick to respond and most importantly trustworthy. I never felt they were spining a yarn! I'm so happy to be working with Igor, Ana and Zoltan - they have found me lovely tenants so I am a very happy landlord. I really cannot recommend highly enough!

Fatima · 21 February 2022

★★★★★ 5/5

Google

We viewed a property with Carter jonas Oxford all enquiries regarding the property was answered thoroughly. Nothing was to much trouble excellent communication with all the members of staff. Tanya was extremely professional and polite.nothing was to much trouble very thorough and quick responses.we love our new home thank you so much

Gillian · 29 May 2024

★★★★★ 5/5

Trustpilot

A good service.

When there are problems with my buy-to-let property they have been sorted properly by, particularly Jessica, in Lettings. I have been in this market for over forty years and therefore have a wealth of experience to base my judgement on.

Hazel · 4 December 2025

★★★★★ 5/5

Google

Julia, thanks for your help. Recently worked with Julia on a case. I would like to say thanks very very much to Julia for pushing the process moving and meeting my deadline. She is very active making things happening. She was carefully managing both parties expectations, giving professional suggestions, maintaining effective communications with all parties and mitigating blockers. I am so happy Julia was on my case. Rick

Rick · 4 May 2023

★★★★★ 5/5

Google

I used the lettings service of Carter Jonas, Oxford to let my apartment. The entire process was smooth and nothing seemed too much trouble. I really appreciated Tanya’s experience and prompt responses (even when away on holiday) which made the process stress free. Very happy to recommend, thank you Tanya !

HJ · 29 May 2024

★★★★★ 5/5

Google

Can't thank Jenna Bugler at Carter Jones Oxford enough. From helping us get a viewing at short notice through to helping us get the tenancy sorted out fast (we had a very short window to rent something while moving from Scotland). She really looked after us and made a very stressful process very easy and straightforward.

Paul · 20 February 2024

★★★★★ 5/5

Google

Clare Selwood is an asset to your organisation. Responsive to questions, eager to help and provides excellent advice. Clare proactively assisted us in securing the property we wanted when it came back into the market and I can not speak more highly of her. Professional and enthusiastic. Thank you Clare, you have been an absolute star.

Nik · 20 February 2024

★★★★★ 5/5

Trustpilot

Outstanding service in South Kensington & Knightsbridge

We recently let our newly refurbished two bedroom flat with the help of the wonderful team in the South Kensington & Knightsbridge office. Lajla and her team were amazing at every step. Victoria was a joy to work with and took the time to get a real understanding of our personal situation and the property itself, paying particular attention to our concerns from prior difficult tenancies. She was incredibly efficient and presented us with a selection of possible tenants that perfectly matched our requirements in less than 10 days! The paperwork was arranged swiftly and all the required admin was made completely stress free for us. We are absolutely thrilled with our new tenants and delighted with how smooth and painless the process was. We have used other agencies before but will now always come directly to Lajla and Victoria - most highly recommended!

Lawbrook · 16 December 2021

★★★★★ 5/5

Google

Cant thank Clare Selwood enough for the incredible job that she did in securing me my dream home, although there were some delays Clare ensured i was kept up to date daily and i was never questioning what was going on. Thanks Clare your a real asset to Carter Jonas and wish you all the best for the future.

Jonathan · 16 December 2023

★★★★★ 5/5

Google

I've been letting out my house with Carter Jonas for two months and have been very happy so far. Tanya and the team have been fantastic, very proactive and organised. I used another agency previously and the difference in the service I've received could not be greater. Cheers guys.

J · 5 June 2024

★★★★★ 5/5

Trustpilot

Carter Jonas were professional and…

Carter Jonas were professional and helpful throughout the process. Communication was clear, and they were always willing to answer questions and provide assistance when needed. Overall, a positive experience and good customer service.

Abdul · 31 May 2026