Trusted Agent profile · Strood, Kent

haart Strood reviews

★★★★★ Excellent

1,045 reviews across 2 platforms

141 High Street, Strood, Kent, ME2 4TJ

Part of haart, see every office.

haart's office in Strood, Kent, at 141 High Street, is rated 4.8 out of 5 across 1,045 reviews on two platforms, including 1,001 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.

Google logo

4.8 / 5

1,001

Reviews on Google

This office

Facebook logo

4.4 / 5

44

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Strood office, from every platform, shown as written. First names only.

5/5

Google

Larissa hosted a viewing with us today. She was fantastic, she answered all of our queries clearly and ensured we had all the information we needed to make an informed decision. Thank you Larissa!

David · 1 December 2024

Agent replied · 8 December 2024

Good afternoon David, thank you for your feedback on Larissa in our lettings team. Its great to hear she was helpful on your viewing and have secured your next property

5/5

Google

In an uncertain time its good to have reliable and responsive people especially when it comes to an asset as big as a home. I have sold a previous property through Haart and was impressed with the service and personal touch that I received last time - so much so that I'm using them again. My experience so far has been great with every bit of information you could need, every question you could ask - taken care of. The team at Haart Medway have worked tirelessly to get my house sold for the best price and always with my best interests in mind. There has always been constant communication even when there were times where there is nothing to report and that makes a real difference. The house selling / buying process can be a stressful and daunting place but the Haart Medway team have done everything they can to remove that stress and simplify the process. In addition Haart have adopted every piece of Marketing strategy imaginable. In an age where Social Media is everywhere this has been adopted and with great success and thousands of views. Its testament to the Haart teams hard work and listening to the customer that has delivered the sale of my house. My special thanks to Gregg, Rosie, Stuart, Billie and Ryan for making this happen. There are many estate agents out there …….. but then there is Haart.

Gavin · 6 November 2020

Agent replied

Dear Mr & Mrs Wadsworth Thank you so much for taking the time to share such kind words. All of our staff pride themselves on giving good customer service and were over the moon when reading your review. Needless to say, we look forward to helping you with your relocation and will be on hand to assist every step of the way. Kindest Regards Stuart Reynolds | Senior Branch Manager

5/5

Google

Thank you! :) We had a slightly slow start (after accepting an offer & delays with the buyer) but as soon as I raised some concerns Billie & Gregg were straight on it, keeping myself & my ex-partner updated. They helped make what should be a really stressful time as easy as possible & it was lovely speaking to them both throughout. Whenever I have needed some advise they’ve always been so happy to help & I couldn’t recommend them enough. Thankkkkk you! xx

Rebecca · 28 October 2020

Agent replied

We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Medway estate agents

5/5

Google

Haart have been wonderful and very helpful whenever I have made contact in regard to finding a home to rent, we are still looking but have had every email and question answered with politeness. Megan Clegg has been especially helpful today in answering my million questions and requests. Renting is a minefield and having contact with helpful and understanding agents makes it much easier!

Hayley · 2 March 2023

Agent replied · 28 October 2023

Good morning Hayley, thank you so much for your kind review of the service you received from Megan in the lettings team here, we are so pleased to hear that Megan has been so helpful. Please do not hesitate to reach out if you need further help. Thanks again, Kind regards Haart Lettings Team

5/5

Google

Many thanks to Larysa Goodchild for her services in finding a home for our family. It was professional, punctual and informative. She quickly made an appointment for us to view the property and kindly answered all our questions.

Mykola · 26 September 2024

Agent replied · 24 October 2024

Good Morning Mykola, Thank you for your star feedback on Larissa here in our lettings team at Medway. So great to hear she was able to help you in your viewing

5/5

Google

I want to say thank you to Megan ,she has been so good and professional in her work,when all hopes was lost she came through to help. Megan u are so hardworking even when work close she wil stil answer all ur questions with patience .thanks so much ,u remain my best and the best letting and sales agent that I have ever met.

OKEBARAM · 20 February 2023

Agent replied

Good morning Doris, thank you for your kind review of the service you received from Megan in the lettings team here. We are so pleased to have helped you find a new home, and Megan will be so pleased to hear your kind words. Please do not hesitate to reach out if you need further help. Thanks again, Kind regards Haart Lettings Team

5/5

Google

I had a wonderful experience with the lettings team, especially Keely Williams. She was professional, friendly and helpful throughout the process. She was responsive to questions and always provided useful recommendations. Thank you so much, Keely! Keep it up! I would like to thank Sophie Osman as she was very responsive in sorting out the maintenance issues. She always followed up with phone call every time.

Justin · 13 December 2022

Agent replied

Dear Justin, thank you for taking the time to write us a review, I'm really happy to hear that you feel the service is five star and that Keely and Sophie have been great. They will be really happy to read your feedback. Thanks once again, Caroline, haart Lettings Medway

5/5

Google

Haart have been wonderful and very helpful whenever I have made contact in regard to finding a home to rent, we are still looking but have had every email and question answered with politeness. Megan Clegg has been especially helpful today in answering my million questions and requests. Renting is a minefield and having contact with helpful and understanding agents makes it much easier!

Hayley · 11 February 2023

Agent replied

Good morning Hayley, thank you so much for your kind review of the service you received from Megan in the lettings team here, we are so pleased to hear that Megan has been so helpful. Please do not hesitate to reach out if you need further help. Thanks again, Kind regards Haart Lettings Team

5/5

Google

I’m incredibly pleased with the service I received from Haart Estate for my first home purchase. Home buying process can be daunting, but their entire team was fantastic every step of the way. Harjas and Olivia were super helpful, patient, knowledgeable and friendly. I would highly recommend them.

Oxana · 19 March 2024

Agent replied · 21 June 2024

Good Morning Oxana! Thank you for giving such lovely feedback for Olivia and Harjas. Thank you from the sales team at Medway.

5/5

Google

First of all I would like to thank Billie and Stuart for their time and effort in supporting us throughout the process which can be a bit stressful. With them doing all the legwork we can rest assured that everything is in good hand. Once again thank you for all your support really appreciated it. Will definitely recommend anyone who is looking to purchased their next property. Keep up the good work guys.PositiveResponsiveness, Quality, Professionalism, Value

Jenny · 22 June 2021

Agent replied · 21 June 2024

Dear Jenny, Thank you for your customer review, your words were very much appreciated. Congratulations on the exchange & completion of your new home and from all at Haart Medway, we wish you the very best. Kind Regards Stuart Reynolds | Area Partner

5/5

Google

Larissa is consistently friendly and professional. Over the time I've rented the property, Larissa has been really helpful and prompt in responding to queries.

John · 27 March 2025

Agent replied

Good morning John, Thank you for your 5 star feedback on Larissa here in our lettings team, its great to hear she was helpful and able to respond to all your queries

5/5

Google

Had a great experience buying from haart. From putting an offer down to contract exchange. I was always notified of any changes and updated every time. Would like to thank Olivia and billie Jane for allowing me to view the property as well after I’ve put the offer down. They respond back to messages very quickly. Will always look at haart to buy more buy to let properties

Saif · 15 August 2022

Agent replied

Good Morning, thank you for your very kind feedback on Olivia and Billie in the sales team. Please do not hesitate to get in touch with us if you need anything further. Kind regards, haart residential sales

5/5

Google

The team at Haart were very helpful, especially Megan, who aided and guided me through the entire cycle - from viewing to facilitating a speedy documentation process. She provided clear answers to numerous questions I posed. She was warm, friendly, and was swift in reverting at all times. I have had a truly positive experience with Megan and Haart that I will definitely be recommending them.

Mohammed · 28 October 2022

Agent replied · 28 October 2023

Good Morning, thank you for your very kind feedback on Megan, and for giving feedback on your experience here. We appreciate you taking the time to leave a review and it was our pleasure to help! Please do not hesitate to get in touch with us if you need anything further. Kind regards, Haart residential lettings

5/5

Google

Kian has been great, he's been very professional and friendly, liaising with tenants, contractors and myself, he has helped resolve maintenance issues with my property in a timely and effective manner.

Richard · 18 December 2024

Agent replied · 28 October 2023

Good morning Richard, thank you so much for your review on the service you received from Sophie in the Property Management team here. She will be very pleased to know she has provided a great service. Thanks again. haart Property Management.

2/5

Google

Found a property in rochester we wanted to view. Called haart to arrange a viewing was told someone would contact us, waited a week tried again they said someone would ring. Scott Called us after a few days eventually got to view the property in rochester rd Cuxton on the Monday which was good met by a pleasant lady Megan. Unfortunately she couldn't answer our questions in her defence she's not long been with company. she'd ask hoping to get information. After two days she asked what we thought we did like the property. Asked again for information response she couldn't tell us as there is no floor plan or how big the land is where the boundaries are so forth. Asked for the manager to give us a call hoping for answers. But again no phone call or email. Really disappointed after reading other reviews. It makes you think that you wouldn't sell your property through haart if they can't be bothered to answer.

J · 1 December 2024

Agent replied · 25 December 2024

Dear J K, I am truly sorry to hear about your disappointing experience with haart Medway. I understand your frustration regarding the lack of response and delays in addressing your enquiry and viewing request. Typically, when we are unavailable in the branch, calls are handled by our head office overflow team, and messages are forwarded to us via email. I will be reviewing this process with the overflow team to ensure such issues do not occur in the future. Regarding your question about floorplans and measurements, I understand this was raised with my colleague Megan. Unfortunately, no floorplan was available due to the nature of the property, an extensive renovation project comprising two adjoined, uninhabitable houses. This complexity made it challenging to draft a reasonable floorplan. However, Megan has advised that she confirmed the boundaries at the time of your viewing. Please accept my sincere apologies for the inconvenience and any confusion caused. This experience is not reflective of the high standard of service we strive to provide at haart. If you have any further questions or require assistance, please do not hesitate to reach out to me directly. Many thanks, Scott Aiken haart Medway

5/5

Google

Following recommendations from 2 friends, I chose Haart to deal with the letting of my property, and I'm so glad I listened to them! Jack is very knowledgeable and answered all my questions (and there were many!) and alliveate any concerns I had. His team were also amazing, especially Megan who is a superstar! Thank you all for helping and supporting me through the whole process!

Chomps · 14 October 2022

Agent replied

Good Afternoon, Thank you so much for your kind review of the service you received from the lettings team here. We are so pleased to have been able to let you home for you. As always, please do not hesitate to get in touch if you should need us moving forwards. Kind regards haart residential lettings

5/5

Google

Writing this review on behalf of Saif: I have been with haart for over 8 years and would like to shout out Jade for providing an excellent service. World class communication and customer service. 10/10. I could not have asked for anyone better. Thank you Haart and thank you Jade 👊 …

Huss · 30 November 2023

Agent replied · 30 December 2023

Good Evening, thank you so much for your review on the service you received from Jade in the Property Management Team. She will be very pleased to hear how happy you are with the service they provided. Thanks again. haart Property Management.

5/5

Google

Megan has been very helpful and thoughtful, am especially impressed that she understood and give us time to sleep over our decison and we had to view another property from another agent,before we made a decision, we appreciated that, she was calm and understanding and didn't make us feel uncomfortable doing that, eventually she still came back to her. very impressive,indeed

Ade · 1 April 2023

Agent replied · 28 October 2023

Good morning, thank you for your feedback on the experience you had with Megan in the lettings team here, we are delighted that you had a good customer experience with ourselves. It is key for us to make sure that our customers feel 100% about any decisions they make so we are glad that you feel you were given the time you needed whilst using our services. We look forward to speaking to you again. Kind regards haart residential lettings

4/5

Google

I have had times with different agents but my time searching for a house letting with Megan Clegg in Gillingham was astonishing. She made everything seamless and easy to work by. She is approachable and very understanding. She is a wonderful person and my next project in buying a house in Medway, she would definitely be my next plug. Welldone Haart.

Kolapo · 1 April 2023

Agent replied · 28 October 2023

Good afternoon Kolapo, thank you for your kind review of the service you received from Megan in the lettings team here. Please do not hesitate to reach out if you need further help. Thanks again, Kind regards Haart Lettings Team

5/5

Google

We have been renting a property for many years and just recently been handed over to Haart, the previous estate agents we're awful never ever got any problems sorted, but as soon as Haart have taken over it's been a different story, highly responsive and caring to all situations (even the small) thank you Stephanie for your help 😊 …

Leanne · 1 May 2023

Agent replied · 28 October 2023

Good afternoon Leanne, Thank you for your kind review of the service you received from Stephanie in the Property management team here. Please do not hesitate to reach out if you need further help. Thanks again, Kind regards Haart Lettings Team.

5/5

Google

I cannot explain how easy Keely Williams from Haart Medway has made the letting process for my sister. I am going Guarantor for my younger sister and Keely was able to arrange a viewing within the hour of requesting it and within three hours the landlord was onboard with us. Six days later the referencing process was passed/completed. My sister moves in Monday 12th. Keely Williams is an asset to Haart. ❤️PositiveResponsiveness, Quality, Professionalism, Value

Darren · 22 June 2021

Agent replied · 21 June 2024

Good evening Darren, thank you for taking the time to leave feedback for the team about your experience with haart and with Keely. We are so glad you found the lettings process a smooth one from viewing to referencing as a guarantor. We are also really happy that you are pleased with the service you received from the team too! Of course should you need anything further, we will be on hand to help wherever we can. Thanks again & we will speak to you soon. Haart residential lettings.

4/5

Google

Great experience, Larissa was super friendly and was a true professional, it made the whole visit less awkward since the tenants were still there. Would recommend especially if your in the stood area, lots of options and opportunities

Some · 25 August 2024

Agent replied · 24 October 2024

Good morning, Thank you for your feedback on Larissa in our lettings team here at Medway. I'm glad she was able to help you on your viewing.

5/5

Google

Larissa was great to communicate with us regarding a property. She got us a viewing appointment the same day and was able to accommodate at my time and went through all details really well.

Zainab · 27 October 2024

Agent replied · 10 November 2024

Good Morning Zaniab, thank you for your feedback on Larissa here in our lettings team here at Medway. Its great to hear she was able to meet your requirements

5/5

Google

I’ve been dealing with Megan and Keely in the Medway lettings team over the past few weeks and they have been truly amazing. We met Megan at the property for the viewing and we were very impressed with her knowledge of the area and it was very easy chatting to her. We have dealt with Keely over the phone a lot whilst sorting out the paperwork and nothing is ever too much trouble. These girls are an absolute asset to the team and we’re so grateful for all the help that they have provided. We have been kept updated throughout the whole process and would highly recommend them, best agent we’ve ever had the pleasure of dealing with. Thank you so much girls!!

Katie · 9 February 2020

Agent replied · 30 December 2023

Hi Katie, many thanks for your review of the service provided by the lettings team here. Please do not hesitate to contact us in future. Kind regards haart residential lettings

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Questions about haart Strood

How many reviews does haart Strood have?

haart's Strood office has 1,045 reviews across two platforms: 1,001 on Google, 44 on Facebook.

What is haart Strood's rating?

haart Strood is rated 4.8 out of 5 across all 1,045 reviews, and 4.8 out of 5 on Google from 1,001 reviews.

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Strood won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.

Where is haart's Strood office?

haart Strood, 141 High Street, Strood, Kent, ME2 4TJ.

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